Moxie Solar (Out of Business): Read 805 User Reviews From Real Homeowners

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Verified Customer

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Mark Cedar Rapids, IA

I went online and looked up the solar companies in our area, so that's why I picked Moxie. It seemed like they cared about me and the needs that I had and just kind of treated me like part of the family. I think they had everything done in like two days. The only issue I had was there was an issue between Aliant energy and Moxie with something with my breaker panel wasn't right and it took a whole another month because they were kind of fighting between each other like "This is set up right", "No, you need to change this", but that was resolved. It took another whole month to resolve that. But the installation was great. Customer support would always return my calls or let me know what is going on with my system, what is being done next, just like what was upcoming, whats the next process pretty much, what was coming up next so I was informed. Very, very informative on the whole project.

4 years ago

Reply from Moxie Solar (Out of Business)

Mark, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, and hope you are enjoying your new system! Please feel free to reach out if there is anything we can do for you going forward: hona.mattson@moxiesolar.com Soak up that sun!

Sep. 9th, 2021

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Verified Customer

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Craig Drury Albany, IL

They are a well organized installer of solar arrays. Once the paper work requirements were met, and there is a lot of that, we we put on a job schedule. Took several days to complete, as there are several steps. We did a ground mount system because we have plenty of room. Several different crews took their turn in completing their aspect of the construction. They were all respectful of our property. Cleaned up as they went. No refuse left to blow around. The paper work is phenomenal, this is America, but they helped explain whenever I had questions. They help with arrange for financing. I went with a two year same as cash option. The only downside I saw was communication up front. But given the pandemic environment that they were constrained by, no sit down at the kitchen table meetings to walk a customer thru each step of the process were possible. But they always answered the phone or replied to emails or text messages. I would welcome any queries from prospective clients that have concerns 4 Stars is as high as I ever go. 5 stars is a goal to strive for. Craig Drury Fulton Illinois

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you Craig! We also strive for fives. Enjoy the sunshine!

Dec. 28th, 2020

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Verified Customer

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Jim

It seems to be working. They need to do a little more follow-up with their people down the road. Installation was fine except we didn't get all the kilowatt we could have because they had to make the installation smaller. I wish they could have given us a chance of buying a more expensive but more towards the actual number of what they originally put down in the estimate because when they figured it out they didn't leave enough room for the fireman that are required by the fire code. They did a good job of the installation itself. Sometimes you just don't know what's going on and they don't keep you updated.

5 years ago

Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. We have recently updated our product support procedures to provide more streamlined support and quick service. Please don't hesitate to reach out if there is anything we can help you with.

Jan. 4th, 2021

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Angela and Troy Riverside, IA

The main issue that we've was that the raised portion of it stopped working and Moxie's big selling point is to monitor it for you.They basically did not for over 4 months and I finally addressed it today and they took care of us. That was my main disappointment with them-that they it didn't appear they were actively monitoring our installation and that was something that they said September part of company. I think they did a nice job with everything... I mean they were very proactive. They were they were quick to get it in 2 days and their crew was good. We did have one issue with the installation, but they did a good job for the most part of taking care of that.

5 years ago

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Verified Customer

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Matt Genoa, IL

They were the first solar company to contact me. Moxie Solar answered every question we've had and they've come out to fix it several times with no problem. Our inverter went bad and we weren't getting enough solar energy so we had to switch it out. I just don't feel that it's producing as much electricity as it should. I think our bills are higher than they we expecting them to be and it's not giving us the benefit that we thought it was going to. I feel like the salesman lied to us and said that our electric bills were going to be less than they really are. I'm not sure how this is going to pan out with the 20 years ROI, but right now we're starting to finally after a year see savings.

5 years ago

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James Moss

Doug was great with getting things done for me. Now though they have Anna and her phone mailbox is always full. The Solar is great to have. I can't wait until it starts paying for itself. There is a big tree next to my house, and I mentioned it to the salesperson but he didn't seem to care so I never got a full day of sunlight. They are a great team to work with.

4 years ago Edited January 10, 2024

Reply from Moxie Solar (Out of Business)

James,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying soaking up the sun! Please feel free to reach out if there is anything we can assist with. My direct email is: Hona.Mattson@moxiesolar.com

Jun. 29th, 2021

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Verified Customer

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Donna Atalissa, IA

The only negative I have about Moxie is that they damaged some of the drywall in my garage when they were installing. They said they would be back to repair it and it has been six weeks and there hasn’t been any progress on it getting fixed. Other than that it went smooth and quicker than I thought. It all looks top notch and we are satisfied with it.

4 years ago

Reply from Moxie Solar (Out of Business)

Donna,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, though we apologize for the frustrations that have been caused by a delay on our end. I will get make sure to update our Service Department of your issue. Please feel free to reach out to me directly: Hona.Mattson@moxiesolar.com
We are glad to hear that everything is running smoothly and looking sharp. We hope you enjoy your new system for many years to come! Soak up that sun!

Jun. 30th, 2021

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Verified Customer

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Derek A Smith

I rate them this way because while their service was good, often I found myself chasing them before I received a response. Indeed, what we were told to expect a roughly 60 day process took over 120 days before I was able to turn on the power. That being said, they made some financial considerations, but the delay cost me money in both higher electricity bills and also lost opportunity cost of producing solar electricity during the high consumption months.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback Derek. It can be complicated and we understand our job is to simplify it for our customers and make it easy. We will use your feedback to improve communication and processes going forward. Thank you again.

Dec. 22nd, 2020

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Verified Customer

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Mark

The installation was fine. I didn't like the way the guy put the cable from my internet out of the ground so I can see. I haven't had any problems with the panels. The only thing I didn't like was they tell you that you're going to qualify for state and federal grants and I didn't qualify for any of that so everything was out of pocket so that's kind of misleading.

5 years ago

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Verified Customer

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Chris Illinois City, IL

Combination of price and the advertising I saw made me go with them. Then there was the turnkey service and not having to deal with multiple companies. Installing the system took longer than expected, however, most of the delays were because of heavy rains late into winter - so mostly for weather. They were responsive most of the time. They were a couple times I had to call to get someone here in a timely manner to take care of things, but it worked on the end.

5 years ago

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Hartz Amboy, IL

Sometimes I have difficulty getting them on the phone. I have tried numerous times to get them on the phone and couldn't get anybody. From the time I got started until the time they got done, I never talked to any Moxie people. Everybody I talked to was a subcontractor. Overall knowledge of what they were doing. The equipment is pretty efficient. Nobody told me there will be a delivery fee when I produce more electricity than I use. The technician who comes out, named Dale, is just plain outstanding and he has explained in ways we understand and makes the Moxie experience much better.

5 years ago

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Cheng Littleton, CO

Their customer support after I paid everything went down, but when I was paying and agreeing to go through with the loan, it was great. The installation process took time but I'm satisfied. I think that it's important for anyone to ensure there's a plan in place to geth their system activated with Moxie once the system is installed. I've reached out to project representative multiple occasions and gotten almost nothing back.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We regret any lack of service you felt but rest assured we are still here to help you. Unfortunately, the final activation step is occasionally held up by the utility company. We recently updated our customer service policy to ensure you get the answers you need quickly. Please call 855-669-4387 to have any future questions promptly answered.

May. 6th, 2020

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Steve Sellers Elgin, IL

I learned very early on that though you reported to have an IL presence that you are an Iowa company with a down state office. It would be great to get updates on the state of IL rebates as I have heard nothing from Moxie on this.

4 years ago

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Verified Customer

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Jared A Jarck Fairmount, IN

My experience was good and I am pleased with the solar system, but would have liked to have the details all worked out with the utility provider before the system install took place so that I wouldn't have needed to wait for over 2 months for the system to be used.

4 years ago

Reply from Moxie Solar (Out of Business)

Jared,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, though we apologize for the frustrations that the delay caused during installation. We are working on improving our process in that department, so I'm sorry that we seem to have missed the mark on your project. We are happy to hear that you are pleased with your system however, and hope you enjoy it for many years to come! Soak up that sun!

Jun. 29th, 2021

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Verified Customer

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Kathleen Stack Norfolk, VA

I am very pleased with my installation. The only reason I don't give the whole experience a five is that it really took a long time. In fairness, I don't know how much of that was slow city and utility action, but the whole package was a four.

4 years ago

Reply from Moxie Solar (Out of Business)

Kathleen,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, though we apologize for the frustrations that the delays caused. Please let us know if there is anything that we can assist you with. My direct email is Hona.Mattson@moxiesolar.com
We hope you enjoy your new system for many years to come! Soak up that sun!

Jun. 29th, 2021

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Verified Customer

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Jeremy Minneapolis, MN

I highly recommend Moxie to anybody to make the investment. It is a good product and a good process. The paperwork to get solar is complicated they did a great job navigating. The government complicates things but other than it went very well. They do a great job of navigating things.

4 years ago

Reply from Moxie Solar (Out of Business)

Jeremy,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and Thank You for your recommendation! We hope you enjoy your solar system for many years to come!

Jun. 29th, 2021

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Verified Customer

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Douglas Hewitt, TX

Moxie does not communicate well when things don’t work out. Everything else is perfect. They cleaned up after they installed it. They were awesome. It was done in one day. The sales guy is outstanding as is the guy in accounting. They are both nice and fast to respond. The engineer is the one that was hard to deal with.

4 years ago

Reply from Moxie Solar (Out of Business)

Douglas,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, though I apologize that the communication seemed to lack on our end at times. Please feel free to reach out to me directly if there is anything I can assist you with in the future: Hona.Mattson@moxiesolar.com
We hope you are enjoying your new system! Soak up that sun!

Jun. 30th, 2021

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Verified Customer

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digii3 Crown Point, IN

Professional, but somewhat cookie cutter product offered. To get more personalized options, you will need to know your stuff and demand it and read to make sure all you wants are in your contracts. Other than that, the company and people are professional, keeps their words, and finishes the job as per the contractual agreement.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and that you were able to get all the specific parts you wanted for your array. We hope you enjoy your new system for years to come! Soak up that sun!

Mar. 11th, 2021

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Verified Customer

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Jonathan Stover North Liberty, IA

4 years ago

Reply from Moxie Solar (Out of Business)

Jonathan, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We apologize for the miscommunication on your build concerning the hook-up cost, we are taking steps to eliminate this happening in the future. We are glad to hear that you had an overall good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Feb. 22nd, 2021

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Vince

They did all the legal paperwork and got everything processed very quickly. I really didn't have to do anything or sign a couple of things and send it back down. I didn't get the app downloaded right away and can't research getting the app again.

5 years ago

Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. Please don't hesitate to reach out so that we can troubleshoot your app problems!

Jan. 4th, 2021

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Verified Customer

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Eileen

The company that they hired to do the trenching did not do a good job of filling in the trench after they installed the solar and it took a long time for them to come. We expected them in August but they did not install our solar until December. We've had no problems with the panels. Overall I think they did a good job.

5 years ago

Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. We have recently updated our product support procedures to provide more streamlined support and quick service. Please don't hesitate to reach out if there is anything we can help you with.

Jan. 4th, 2021

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Verified Customer

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Greg Robertson

Everything went really well. It took quite a while to activate it after it was installed and ready. I feel like I would have liked the solar panels to have been directed more towards a south facing side of the roof. I am concerned we won't get as high of an output during the winter months due to this.

5 years ago

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Bill

Installation was fine. There are some technical things due to the county or the government or something but they handled it so it got taken care of. They have my name misspelled on the website I use to check the production of electricity and every time I look at it I get aggravated.

5 years ago

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Clint

They're a very friendly local company. Installation went well. There've been some personnel issues and they don't always respond quickly to requests for support. We're constantly having to trip the circuit breakers and reactivate them.

5 years ago

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Linda & William Oxford, IA

We had a wind storm that ripped the panels up and they came back and fixed it for us at no cost. They have a website where they said they would help you monitor your panels for years and make sure they were up and running. They were kind of slow to install it because it was winter time so the ground was frozen, but they got it done.

5 years ago

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Anonymous Le Claire, IA

Moxie was the top company in my research and one of the higher-rated companies. Julian was a nice guy and explained everything really well. They're always very responseive and good at explaining how things work and what I should expect. There were a number of delays that I think probably would should have been caught, but overall it was fine.

5 years ago

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Ouart Neponset, IL

When you call them, they seem to get back to you right away. Putting the system in was kind of slow and I kind of got left out of everything. Once I called Moxie about it, it went pretty quick. But it took about two months before they put it up. Seems like equipment and everything is working pretty good.

5 years ago

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Frank Sterling, IL

The salesman was a good salesman. Everybody's pretty responsive. When I had questions, or when I thought something might be taking longer than it should have, all it took was for me to reach out and they got right back to me. Installation did not go very well.

5 years ago

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Sherri Noble Alexander, NC

The problems that occured were not well handled by Moxie, as told they would. I had to call and got hold that day, where Moxie kept saying that they couldn't reach the Electric company.

4 years ago

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Robert W Herd Wilmington, NC

There were a few delays because of some simple mistakes like not paying for an inspection, someone not showing up on time to meet another person, Just little things but they caused delays.

4 years ago

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Verified Customer

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Mark

There were some things the installers didn’t do correctly but they came out and repaired everything to my satisfaction. They use great rails to support the panels that ate very highly rated.

4 years ago Edited January 10, 2024

Reply from Moxie Solar (Out of Business)

Mark, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, and hope you are enjoying your new system! Please feel free to reach out if there is anything we can do for you going forward: hona.mattson@moxiesolar.com Soak up that sun!

Sep. 9th, 2021

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Verified Customer

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Andrew Milwaukee, WI

Everything is working great. It is pretty easy post installation. Installation was quick once everything was delivered. They are better than average when it came to keeping me informed and responding to things.

4 years ago

Reply from Moxie Solar (Out of Business)

Andrew, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, and hope you are enjoying your new system! Please feel free to reach out if there is anything we can do for you going forward: hona.mattson@moxiesolar.com Soak up that sun!

Sep. 9th, 2021

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Verified Customer

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Paul Oelwein, IA

The salesperson was fantastic. They were very understanding about the situations and took the necessary steps follow up and ensure the job was completed. Any questions I had were addressed in a timely manner.

4 years ago

Reply from Moxie Solar (Out of Business)

Paul, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, and hope you are enjoying your new system! Please feel free to reach out if there is anything we can do for you going forward: hona.mattson@moxiesolar.com Soak up that sun!

Sep. 9th, 2021

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Verified Customer

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Suzan Erem West Branch, IA

Customer service was very good by email. By phone might've been better for some of the more complicated stuff. But the installers left a big ditch hardly filled in and we had to do the work of cleaning that up.

4 years ago

Reply from Moxie Solar (Out of Business)

Susan,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We apologize for the frustrations for what seems to be a lack of communication on our end, and the cleanup afterwards. We like to leave our jobsites in better condition than when we arrived, so I'm sorry that we missed that mark for your project. Please reach out to us if there is anything we can assist you with in the future. My direct email is: Hona.Mattson@moxiesolar.com
We hope you enjoy your new system for many years to come!

Jun. 29th, 2021

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Verified Customer

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Paul Midlothian, VA

There was an issue during installation, but they were able to fix it. Right now they've only been going on for 3 generations and haven't met the design usage which is a little disappointing.

4 years ago

Reply from Moxie Solar (Out of Business)

Paul,
Thank you for taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. Please feel free to reach out if you are continuing to have issues with your solar production meeting the design's projected amount. We would be happy to look into that issue for you!
My direct email is: Hona.Mattson@moxiesolar.com

Jun. 28th, 2021

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Verified Customer

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Eric Eldon, IA

Moxie has been pretty good to me. They have been good at answering my questions and getting back to me. It was slower than I expected because there were some problems with the weather.

4 years ago

Reply from Moxie Solar (Out of Business)

Eric,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, despite the delays that inclement weather may have caused. We hope you enjoy your new system for many years to come! Soak up that sun!

Jun. 29th, 2021

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Verified Customer

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Rebecca Iowa City, IA

We had a lot of issues everything going but once everyone was here is went really well and it is high quality equipment. They just need better communication in their offices and with customers.

4 years ago

Reply from Moxie Solar (Out of Business)

Rebecca,
Thank you for your business and taking the time to leave us a review! We are glad to hear that you had an overall good experience with your Moxie team, though we apologize that the communication seemed to have been lacking on our end for your project. This is something that we are working on internally, and hope to improve for our customer experience. We hope you enjoy your new system for many years to come! Soak up that sun!

Jun. 30th, 2021

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Verified Customer

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Brett Belleville, WI

When issues come out, they are really quick to respond and it all gets done. Every one is great. It is easy to work with. Not to big and bulky. My neighbors even compliment it and how it works.

4 years ago

Reply from Moxie Solar (Out of Business)

Brett,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and happy that your neighbors like it! We hope you enjoy your new system for many years to come. Soak up that sun!

Jun. 30th, 2021

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Verified Customer

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Natalie Des Moines, IA

I like that they were local to Iowa and I had gotten a lot of positive feedback from people in the community. It’s been great. My only complaint is I had some new gutters put in and some of them are dead.

4 years ago

Reply from Moxie Solar (Out of Business)

Natalie,
Thank you for taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. It was a pleasure working with you, and we are glad to hear that you had an overall good experience with your Moxie team. We do apologize for the damage that happened to your gutters. While we strive to provide the best possible experience for our customers, accidents do happen from time to time, and we are sorry that it was with your project. Please feel free to reach out to me directly if there is something we can do to help with that situation: Hona.Mattson@moxiesolar.com
We hope you enjoy your new system for many years to come!

Jun. 29th, 2021

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Verified Customer

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Ted Price Shelby, NC

Good Installation / SLOW process, and by that I mean it has been almost FOUR MONTHS since my signed contract and first payment and I STILL do not have power from my panels. I need results, not excuses.

4 years ago

Reply from Moxie Solar (Out of Business)

Ted, thank you for your business and taking the time to leave us a review! I will pass along your connection concerns to our customer service department. We appreciate your honesty and hope to fix this issue in a timely manner.

Feb. 2nd, 2021

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Verified Customer

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Gina Hinrichs

The end of year push had them scrambling to finish projects. Some of our system wouldn't work. They have been good with follow up and compensating for non productive arrays. The weather has not helped.

4 years ago

Reply from Moxie Solar (Out of Business)

Gina, thank you for your business and taking the time to leave us a review! We appreciate the feedback so we can improve on our process. We are glad to hear that you had a positive experience with the Moxie team and hope you are enjoying your solar system!

Feb. 3rd, 2021

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Verified Customer

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Todd Joslin Kansas City, MO

Easy to work with internal processes need help. No communication when installers were coming or when electrican was coming. Needed access to our home with not even a days notice.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback Todd. Solar can be complicated and we understand our job is to simplify it for our customers and make it easy. We will use your feedback to improve communication and processes going forward. Thank you again.

Dec. 22nd, 2020

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Verified Customer

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Faye Kimm Blairstown, IA

I am happy with the majority of installation except the last step on going live seemed delayed. This possibly could have been from Covid19 but all activity seemed to stop after final payment.

5 years ago

Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. We have recently updated our product support procedures to provide more streamlined support and quick service. Please don't hesitate to reach out if there is anything we can help you with.

Jan. 4th, 2021

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Verified Customer

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Faith

I kept getting cut off and I had to keep calling and calling and calling until they finally got my stuff up and running, which was approximately one hundred twenty days, not the nine days it was going to be.

5 years ago

Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. We have recently updated our product support procedures to provide more streamlined support and quick service. Please don't hesitate to reach out if there is anything we can help you with.

Jan. 4th, 2021

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Verified Customer

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Jeff

They've been very responsive when there were any issues and they've been good to work with. Installation went well. They were getting everything set up. Some of the parts had issues but they were replaced under warranty.

5 years ago

Reply from Moxie Solar (Out of Business)

Jeff, thank you for your business and taking the time to leave us a review! We appreciate your feedback so we can continue to improve our process. We are glad to hear that you had a positive experience with the Moxie team, and hope you are enjoying your solar system!

Feb. 3rd, 2021

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Verified Customer

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Richard

They made a mistake measurement and so the solar panels were not correctly displayed on how they were going to be installed and they didn't advise me that the solar panels would interfere with my antenna TV signal.

5 years ago

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Anonymous Iowa City, IA

It was done in a timely way. They did some damage in my garage roof that they finally repaired. They were pretty good about getting everything done and there were some questions aI had and they responded to that.

5 years ago

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Verified Customer

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Chris Weckmann

I believe they work hard to provide a quality product & good service. Our installation was not without issues but everything was addressed (although not always in a timely fashion)

5 years ago

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Verified Customer

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Sheri Albrecht Walford, IA

Very good but nobody's perfect :-) One of my panels stopped working and I had to alert Moxie about it; they didn't notice it first and fix it. But they installed a new panel the very next day.

5 years ago

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Verified Customer

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Carothers Sherrard, IL

Their staff was excellent on working through details that came up after the sale and I've been very happy with their follow-up. The equipment was well manufactured and there were no problems with construction.

5 years ago

Moxie Solar (Out of Business) Reviews

Summary of Reviews