Moxie Solar (Out of Business): Read 805 User Reviews From Real Homeowners

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Verified Customer

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Ouart Neponset, IL

When you call them, they seem to get back to you right away. Putting the system in was kind of slow and I kind of got left out of everything. Once I called Moxie about it, it went pretty quick. But it took about two months before they put it up. Seems like equipment and everything is working pretty good.

4 years ago

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Verified Customer

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Hulac Denver, CO

They're responsive. They respond either by phone or email when I have a question or request. The panels are functioning fine. I compared them with other companies and they have the better price.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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David Cedar Rapids, IA

They did the installation quick. I had some trouble with the tree shading panels and they came out free of charge and gave me a little bit of additional feedback and extra support after installation.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Hall

It's convenient. There's an app I can look at and see the energy producing and how much I'm using. I had a few questions and they got a hold of me within the same day and checked stuff out within a day or two.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Gavin

They're responsive generally. They take care of doing well the first time to fix something and what they've done is very rock solid. We've had a good return so far. It's a joy working with them. I'd recommend them to anyone.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Frank Sterling, IL

The salesman was a good salesman. Everybody's pretty responsive. When I had questions, or when I thought something might be taking longer than it should have, all it took was for me to reach out and they got right back to me. Installation did not go very well.

4 years ago

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Verified Customer

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Gienger

They're very professional. Installation was very quick and they picked up after themselves. I think it's gotten businer and ti's harder to get somebody out if I have an issue. They always answer the phone call at least.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Thornburg Ottawa, IL

Installation was good. The monitoring equipment they give you doesn't work as good some days. A lot of times they pass you off and there was not identified good point of contact.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Brandis Rockford, IL

They were always very friendly. One time I did have questions and they were really quick to answer and guide me through it. The installaton was efficient and panels are functioning properly.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Piper North Liberty, IA

They got back to me right off the bat every time I have a problem. Installation got done on time and it looks great. Everything has held up beautifully going through all the storms.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Timothy Cunningham Cedar Rapids, IA

Moxie Solar did everything they promised and did it quite well. I just received a call almost a year after the installation was complete informing me the state of Iowa has funded the solar tax credit this year and we are eligible to take advantage of it. This was an unexpected but clearly a very nice phone call and shows their continued customer care. I have to say Moxie Solar has been outstanding in everything they've done for us. We continue to see the benefits of installing solar in our reduced energy costs each month. We are very satisfied customers and very happy to give this company and all those we dealt with on this 5 stars.

2 years ago

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Ruth Potter Iowa City, IA

Moxie has an amazing staff working for them. I had the pleasure of working with Ryan P and his team Tim K. and the Cloud Splitter crew. It was such a great experience working with all of them. The team had been very professional, hardworking, positive, super friendly, and went out of their way to ensure the job was done correctly and quickly. Ryan had worked tearlessly for me to get everything they needed to get the job done as well. Unfortunately, the Township of Janesville, WI did not do their job and caused unnecessary delays in the process. However, Ryan did not give up and kept pushing the Township of Janesville, WI to get what was needed to complete the process. A HUGE thank you goes to Ryan for all his hard work and due diligence as well as his team! You all deserve a very large raise!

3 years ago

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The Aldridges Springfield, IL

A+Mazing Customer Service In June of 2020, we initiated the process of disengaging from Big Energy and asked Moxie Solar to help. From the very beginning Moxie Solar gave us Amazing customer service. The initial sales meeting went well, and we asked for a system to be installed. From that moment, we felt that Moxie would take care of our needs since we knew nothing of the process or solar power for that matter. The company was excellent from the sales meeting, to the paperwork (you know there is a bunch of that!!), through the install, and now six months later, with a non-functioning panel. But, this company’s integrity, honesty, and professionalism “shined” though when a mistake was made. During the SREC determination process, the salesman quoted us a rate that was based upon calculations that had just changed the day before. When going through the SREC application process, the Moxie “back-room” found that the quoted rate was higher than the newly calculated rate. This resulted in over three thousand dollars being deducted from the original SREC amount. When they told us about this, we understood, and were disappointed, but it was simple mistake. We all make mistakes. We were still super excited about having solar power and if it cost a few more dollars, that was okay. But it was not “okay” with Moxie. They decided they would make up the difference between what they quoted and what we will actually receive. They apologized and sent us a check for over three thousand dollars. We had already made peace with the new amount and did not blame anyone; what kind of company does this in today’s economy? Surely it has to be a company that cares more about how it treats its customers than its own bottom-line; one that cares deeply about its mission and its values, but also lives out those beliefs in everyday life; and one that keeps its customers in the forefront of what it does every day. We believe MOXIE SOLAR is the TOP SOLAR COMPANY in every State it is located. The Aldridges Pleasant Plains, IL

3 years ago Edited September 14, 2021

Reply from Moxie Solar (Out of Business)

Dear Aldridges,
Thank you SO much for taking the time to leave us such an awesome review! It was our pleasure doing business with you and fixing our mistakes when they appeared. We appreciate your detailed feedback, as we use our customer experiences to help us improve our process! We hope you enjoy your new system for many years to come, but please don't hesitate to reach out if we can help you with anything in the future. Soak up that sunshine!

May. 20th, 2021

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Ann Muturi Coralville, IA

Moxie Solar did a wonderful job on my home. They were fast and very efficient in everything that they did from the free estimate to the final completion of the work. The technicians were respectful and they were able to complete the work within a very short time. My Solar system has been working very well since Moxie Solar installed it in 2018. I would recommend Moxie Solar to anyone that is planning to install Solar energy in their home. I have already recommended my friends to Moxie Solar and they had their Solar System installed in their home and they have nothing but good things to say about Moxie Solar. Moxie Solar is the best Solar Company.

3 years ago

Reply from Moxie Solar (Out of Business)

Ann,
Thank you for taking the time to leave us an awesome review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and thank you SO much for the recommendations! We love being able to help families make an easy switch to clean energy. We hope you reap the benefits of your solar system for many years to come! Enjoy the sunshine!

Apr. 22nd, 2021

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Tom Wieseler Cedar Rapids, IA

This was a great experience from start to finish. Chris H. was great to work with. It took the summer of 2017 to convince my wife that this was the way to go. I was committed to the concept of residential solar-just hadn't any idea of which company to go with. Once we signed up, the 2 part financial payments were well explained and we gladly did it. I wish they could have installed the next day but I know that is just the process and no fault of Moxie. I did note sunny days that I missed out on between signing up and final installation. I should have signed up sooner. The site visit, equipment delivery, install, Alliant meter change out and PTO all went as scheduled. I check my Solar Edge ap every other day to see how my solar production is going. And it is still maintenance free. I've done nothing with the system. I was able to get the federal tax credit quickly in 2018 spring and the state credit one year later in spring 2019. And breakeven is still in the mid 7 years on this 25 year investment. I am giddy telling my wife what our electrical bill is every month-from $10 to $13 during the middle 6 months and $40 to $60 in the winter. And I hope to be making good solar energy after the 25 year warranty is off the panels in 2042. It is a great deal. Tom Wieseler 4/19/1953

3 years ago

Reply from Moxie Solar (Out of Business)

Tom,
Thank you for your business and taking the time to leave us an awesome review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a great experience with your Moxie team, it was a pleasure doing business with you! We are also giddy when hearing about minimal electric bills, Thank you for sharing! Please feel free to contact us at any time if anything should occur. Enjoy the sunshine!

Apr. 20th, 2021

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Effie Kelley Bettendorf, IA

I had been thinking about solar panels for a long time. What finally tipped me over the edge was the fact that I was without electricity for 7 consecutive days because the Derecho, but my electricity bill went UP for that month! I decided, no more. My money is more valuable to me than to throw it away that way. I knew it was going to be expensive, what I didn't know was the financing options available to me. My sales rep was Joe Sarb, and he was great. He explained everything in detail and answered all questions that I had. If he did not have an answer, he got one for me. Regarding the installation, it took two days and the crew was extremely courteous. They cleaned up after themselves inside the house and outside. Once the installation was complete, I had to work with the electrician and he also was extremely nice. Kept me up-to-date on the process, what they were doing, why, and time frames. Other than a slight hiccup at the very beginning about when the process would start (delays due to weather. Not Moxie's fault, but they could have let me know) they made the transition to solar seamless! I would HIGHLY recommend to anyone looking to switch. It is much more affordable than you think and they are a great team to work with!

3 years ago

Reply from Moxie Solar (Out of Business)

Effie,

Thank you for taking the time to leave us an awesome review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. It was a pleasure doing business with you, and we are so glad to hear that you had a good experience with your Moxie team! We hope you enjoy your system for many years to come. Please feel free to reach out if you need anything from us in the future! Enjoy the sunshine :)

Apr. 6th, 2021

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Nathan B Coralville, IA

Moxie is a local company that provides solar solutions and installation. I was happy to choose Moxie over other nearby competitors. After first meeting one-on-one at their office for general questions, I was instantly convinced that I wanted to sign up for a solar solution. Some of the things I really liked about working with Moxie was their responsiveness to my inquires and quick communication for scheduling all of my appointments. Each appointment contained detailed information and laptop presentations and the representatives answered all questions that I had. I signed up for solar that very day! Future appointments were scheduled and organized. After the solar panels were installed, Moxie assisted me with all paperwork that has been submitted. The paperwork was DocuSign documents and Moxie and I have a complete records of these. Finally, the company assisted me with completing the paperwork for Federal and State tax credits. These credits, along with other incentives offered by Moxie, really reinforced my decision to sign up for a Solar solution with Moxie. The employees at Moxie are still available to help me in anyway and answer future questions. Moxie also provided and set up a well designed app on my phone for monitoring solar production. I tend to check this app often! I simply can't find anything to dislike about Moxie! The entire experience was pleasant and thorough. I would definitely consider Moxie for other Solar solutions.

3 years ago

Reply from Moxie Solar (Out of Business)

Nathan,
Thank you for your business and taking the time to leave us a great review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team from start to finish! Of course, we are always here if you need anything in the future. Soak up that sun!

Mar. 8th, 2021

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MAV Hobart, IN

I interviewed several companies and was impressed by two in particular. Moxie rose to the top of my list for one particular reason. They guaranteed that no matter the obstacle or complication, they would not back bill me. They came through on their promise. I do contract work and custom installations can really bloat up a budget when you are working with so many types of building sites. Overcost is more common than most people realize. Moxie took the time to get the job bid and spec'd. The most impressive part was their teams. Lucas and his team of installers worked right up to Christmas day to meet the committment of getting the panels mounted by the end of the year. They worked through lunches and were committed to the job in the cold and wind and made it happen. A commitment you do not often see anymore. They were very professional and worked hard never cutting corners. Communication was good, they masked up well when indoors and were met by several complications caused by our homes structure. Still managed it all with no complaints and great workarounds. Never charged a dime extra or tried to negotiate after the fact. Joe and the electrician team were just as good. Joe was knowledgeable, and hard working. Didn't cut any corners. I had a contractor that had concreted my electrical box in and the team chiseled away for two days to free it. Hard work, done well and a big investment of resources by Moxie. Again, no added cost. The only criticism I would say was that the sales and advance team do not seem to have good communication with the installers ahead of time. The team was left with a few complications that could have been planned for in advance. Still Moxie didn't let it affect my experience and rectified it without me or my money. Also, Moxie, for the reasons above, are incredibly busy and seems to be growing incredibly fast. The teams seem spread a little thin. STILL, again it affected my job very little other than some gaps between portions of the job The install looks great and I chose the Generac PowerCell. This was something new for Moxie as it just came out. Their electricians were totally upfront about it and said it was new to them and they worked directly with Generac to make sure the job met code, was done right, looked great and was safe. Well done. My only real criticism would be that there wasn't really any training after the fact. I'm had to mostly watch youtube videos to learn how the system works and what things mean. I had a spot of trouble initiating the system and Moxie did send out an additional engineer to get it initiated very quickly. So far we are loving the system and I have already referred Moxie out to a couple of friends. I'd definitely hire again and will likely add to our system in the future and hire Moxie again.

3 years ago

Reply from Moxie Solar (Out of Business)

Mark,
Thank you so much for sharing your feedback! It was a pleasure doing business with you, and we are so glad that you had a great experience with your Moxie installation. We are working on growing our teams in order to keep pace with the growth of families and businesses going solar, that way we can improve our process for customers in the future. Thank you again for bringing that to our attention. We are so glad that your system is working great as we are finally getting sunny days out of this winter! Soak up that sun!

Mar. 5th, 2021

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Ethan Yeo Parker, CO

I had a great experience with Matt as my consultant. The three big takeaways from my communications with Matt are: First, he reached out to me on a Saturday night based on my requested availability, and sent me the information I requested right after the call. This speaks volumes about his dedication to his work. Second, he was very approachable and listened actively when he shared why Moxie would be a good solar partner. He really cares about providing the right solution and it shows. Third, he was very knowledgeable about the ins and outs of going solar as well as the technology behind it. The knowledge he shared can only come from someone who's walked the walk in this industry. The format for Moxie’s proposals is very clearly laid out with expected energy costs or savings annually over the warranteed life of the system, key system details, and breakdowns of monthly costs and savings. For those who are comparing different systems, they provide the system cost per watt (before tax credits) in their proposal. Their numbers are very competitive. I like the fact that they use conservative NREL estimates for their year one system energy production number. What’s missing and would be nice for them to also provide are the annual rate of production degradation and the levelized cost of energy (LCOE) over the warranteed life of the system. Based on the above, I feel that one cannot go wrong in choosing Moxie as their solar partner. Their customer experience is second to none and their systems offer exceptional economic value.

3 years ago Edited September 14, 2021

Reply from Moxie Solar (Out of Business)

Ethan,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a great experience with Matt on your Moxie team, he is a valued part of our company! Please do not hesitate to reach out if you need anything in the future. Soak up that sun!

Mar. 3rd, 2021

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Verified Customer

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Samantha Mitchell Iowa City, IA

The contracting, permitting and installation process went really smoothly. However, we've had the system for 3 months now and our electric bills aren't even being cut in half, let alone zeroed out. We were told that it would take roughly 9-12 years for the system to pay for itself, but at is it stands right now it will be more than double that. Our energy usage has not increased.

3 years ago

Reply from Moxie Solar (Out of Business)

Samantha, We're sorry to hear that your Moxie expectations are not being met. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. We are working internally to rectify these issues for you and look forward to talking personally.

Oct. 20th, 2021

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Verified Customer

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James Jenkins Jacksonville, FL

Had major issues with my project (not totally the fault of Moxie). It took a long time before my project issues became a priority for Moxie and though they promised to offer me something in consideration for my considerable trouble, they never did.

3 years ago

Reply from Moxie Solar (Out of Business)

James, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the issues you experienced during the delay of your installation. We would like to look into this further and provide additional assistance where its needed. I will be reaching out to you personally. Thank you again for highlighting your issue for us so we can improve our process where it's needed.

Sep. 21st, 2021

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Verified Customer

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Sherri Noble Alexander, NC

The problems that occured were not well handled by Moxie, as told they would. I had to call and got hold that day, where Moxie kept saying that they couldn't reach the Electric company.

3 years ago

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Verified Customer

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Joseph J Bovy Middleton, WI

1. The initial salesman was very pushy and not totally honest. 2. The installation crews were good. The local contracted electrician very good. 3. The final connection crew was horrible. Tried to do it over the phone and were incompetent.

3 years ago

Reply from Moxie Solar (Out of Business)

Joseph, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the issues you have experienced. We would like to look into this further and reach out to you directly. Thank you again for highlighting your issue for us so we can improve our process where it's needed.

Sep. 15th, 2021

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Verified Customer

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Robert W Herd Wilmington, NC

There were a few delays because of some simple mistakes like not paying for an inspection, someone not showing up on time to meet another person, Just little things but they caused delays.

3 years ago

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Verified Customer

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eric golf vigil Iowa City, IA

excellent in getting things done in a timely manner. Once the solar electricity started to flow I stopped recieving electricity bills. WOAH! crazy talk.

3 years ago

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Verified Customer

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Scott E. Rubitsky Middleton, WI

Sales (salesman was fired) and installation went fine. The set-up of my internet data was atrocious. The array display is still incorrect and shows as designed and not as built and I have given up trying to get it corrected.

3 years ago

Reply from Moxie Solar (Out of Business)

Scott, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the issues you are experiencing with your monitoring system. I will look into that issue for you and let our Service Team know you are still in need of assistance. I will reach out to you from my direct email at Hona.Mattson@moxiesolar.com so we can discuss further. Thank you for brining this to our attention again.

Sep. 10th, 2021

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Verified Customer

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Jerry

I liked that I could work with someone local. When I reached out, the representative didn’t offer any false promises. The process has been very smooth.

3 years ago Edited January 10, 2024

Reply from Moxie Solar (Out of Business)

Jerry, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, and hope you are enjoying your new system! Please feel free to reach out if there is anything we can do for you going forward: hona.mattson@moxiesolar.com Soak up that sun!

Sep. 9th, 2021

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Verified Customer

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David Fredericksburg, VA

They are really good about answering questions. They explained everything I needed. I appreciate their friendliness. The equipment is working very well.

3 years ago

Reply from Moxie Solar (Out of Business)

David, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, and hope you are enjoying your new system! Please feel free to reach out if there is anything we can do for you going forward: hona.mattson@moxiesolar.com Soak up that sun!

Sep. 9th, 2021

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Verified Customer

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Mark

There were some things the installers didn’t do correctly but they came out and repaired everything to my satisfaction. They use great rails to support the panels that ate very highly rated.

3 years ago Edited January 10, 2024

Reply from Moxie Solar (Out of Business)

Mark, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, and hope you are enjoying your new system! Please feel free to reach out if there is anything we can do for you going forward: hona.mattson@moxiesolar.com Soak up that sun!

Sep. 9th, 2021

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Verified Customer

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Tom

Installation was quick. Everything I’ve seen has been great. I would recommend them. We had to change something in the middle of planning and it worked out great.

3 years ago Edited January 10, 2024

Reply from Moxie Solar (Out of Business)

Tom, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, and hope you are enjoying your new system! Please feel free to reach out if there is anything we can do for you going forward: hona.mattson@moxiesolar.com Soak up that sun!

Sep. 9th, 2021

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Verified Customer

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Andrew Milwaukee, WI

Everything is working great. It is pretty easy post installation. Installation was quick once everything was delivered. They are better than average when it came to keeping me informed and responding to things.

3 years ago

Reply from Moxie Solar (Out of Business)

Andrew, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, and hope you are enjoying your new system! Please feel free to reach out if there is anything we can do for you going forward: hona.mattson@moxiesolar.com Soak up that sun!

Sep. 9th, 2021

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Verified Customer

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Paul Oelwein, IA

The salesperson was fantastic. They were very understanding about the situations and took the necessary steps follow up and ensure the job was completed. Any questions I had were addressed in a timely manner.

3 years ago

Reply from Moxie Solar (Out of Business)

Paul, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, and hope you are enjoying your new system! Please feel free to reach out if there is anything we can do for you going forward: hona.mattson@moxiesolar.com Soak up that sun!

Sep. 9th, 2021

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Verified Customer

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Craig Wapakoneta, OH

Overall I am a satisfied customer. The are very on time and approachable. They will walk you though it step by step if you need more detail. Everything looks good.

3 years ago

Reply from Moxie Solar (Out of Business)

Craig, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Sep. 9th, 2021

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Verified Customer

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Lance Newton, IA

Awesome customer service. The work ethic is very good. They are always able to answer. I am very impressed with the equipment it. I am happy to have it.

3 years ago

Reply from Moxie Solar (Out of Business)

Lance, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Sep. 9th, 2021

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Verified Customer

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Suzan Erem West Branch, IA

Customer service was very good by email. By phone might've been better for some of the more complicated stuff. But the installers left a big ditch hardly filled in and we had to do the work of cleaning that up.

3 years ago

Reply from Moxie Solar (Out of Business)

Susan,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We apologize for the frustrations for what seems to be a lack of communication on our end, and the cleanup afterwards. We like to leave our jobsites in better condition than when we arrived, so I'm sorry that we missed that mark for your project. Please reach out to us if there is anything we can assist you with in the future. My direct email is: Hona.Mattson@moxiesolar.com
We hope you enjoy your new system for many years to come!

Jun. 29th, 2021

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Verified Customer

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Neil Bright Williamsburg, VA

Sales and initial project management experience were excellent. Installation, ongoing communication and service were poor. Pipes and boxes were installed in the wrong location, according to the blue print, which negatively impacted the appearance of our backyard patio. Installation was anticipated to be three months. Actual time to install and activate solar panels was 9 months.

3 years ago

Reply from Moxie Solar (Out of Business)

Neil,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the installation process caused you. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. Thank you for highlighting your issues for us so we can improve our process where it's needed. Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com

Jun. 30th, 2021

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Verified Customer

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Todd Brookfield, WI

We signed up with Moxie Solar because they seem to have the best panels. The coordination was a little tricky with them and I had to prompt them to get the energy company on board. The process was kinda slow, but everything is working so far.

3 years ago

Reply from Moxie Solar (Out of Business)

Todd,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the delays in the installation process caused you. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. We are glad to hear that everything is working smoothly for you now! Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com if there is anything i can help with going forward.

Jun. 30th, 2021

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Verified Customer

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Paul Midlothian, VA

There was an issue during installation, but they were able to fix it. Right now they've only been going on for 3 generations and haven't met the design usage which is a little disappointing.

3 years ago

Reply from Moxie Solar (Out of Business)

Paul,
Thank you for taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. Please feel free to reach out if you are continuing to have issues with your solar production meeting the design's projected amount. We would be happy to look into that issue for you!
My direct email is: Hona.Mattson@moxiesolar.com

Jun. 28th, 2021

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Verified Customer

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Les Evergreen, CO

The electrical crews who helped with installation were quite helpful. There was a little difficulty with wiring the fire alarm out of the garage for the panels, but they were able to figure it out. Since installation, we've had a few electrical issues but they've been extremely helpful to fix those.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the wiring installation process caused you. Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com if there is anything that I can help you with in the future.

Jun. 30th, 2021

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Verified Customer

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Abe Middleton, WI

Since our installation, the system is working great. However they have fired many employees and the people I worked with are unreachable. I don't know who to contact now with questions, nor do I know who to contact to provide referrals for my interested friends. They started with a 4 or 5 star review from me; this turmoil has dropped them to a 2 star.

3 years ago Edited January 10, 2024

Reply from Moxie Solar (Out of Business)

Abe,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, though I apologize for the frustrations of cleanup afterwards. We like to leave the jobsites better than when we arrived, so I am sorry that we missed that mark for your project. Please feel free to reach out if there is anything we can assist you with. My direct email is: Hona.Mattson@moxiesolar.com
We hope you enjoy your new solar system for many years to come! Soak up that sun!

Jun. 29th, 2021

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Verified Customer

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David Saint Paul, MN

The project management people that were communicating with us and scheduling our home were not very serious and didn't know who we needed to talk to. The installation process went very well. Overall, I think they're a trustworthy company.

3 years ago

Reply from Moxie Solar (Out of Business)

David,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the communication during the installation process caused you. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. We appreciate you for highlighting this issue for us so we can improve our process where it's needed. Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com as a point of contact for anything you may need in the future!

Jun. 30th, 2021

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Verified Customer

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Tim Lakeville, MN

Production is higher than they estimated thus far. It has been very smooth. Every time I have a question, they are always right on top of it. They are very informative.

3 years ago

Reply from Moxie Solar (Out of Business)

Tim,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and LOVE to hear when solar production is higher than originally expected! We hope you continue to enjoy your system for many years to come. Soak up that sun!

Jun. 29th, 2021

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Verified Customer

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Eric Eldon, IA

Moxie has been pretty good to me. They have been good at answering my questions and getting back to me. It was slower than I expected because there were some problems with the weather.

3 years ago

Reply from Moxie Solar (Out of Business)

Eric,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, despite the delays that inclement weather may have caused. We hope you enjoy your new system for many years to come! Soak up that sun!

Jun. 29th, 2021

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Verified Customer

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Brett Belleville, WI

When issues come out, they are really quick to respond and it all gets done. Every one is great. It is easy to work with. Not to big and bulky. My neighbors even compliment it and how it works.

3 years ago

Reply from Moxie Solar (Out of Business)

Brett,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and happy that your neighbors like it! We hope you enjoy your new system for many years to come. Soak up that sun!

Jun. 30th, 2021

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Verified Customer

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Natalie Des Moines, IA

I like that they were local to Iowa and I had gotten a lot of positive feedback from people in the community. It’s been great. My only complaint is I had some new gutters put in and some of them are dead.

3 years ago

Reply from Moxie Solar (Out of Business)

Natalie,
Thank you for taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. It was a pleasure working with you, and we are glad to hear that you had an overall good experience with your Moxie team. We do apologize for the damage that happened to your gutters. While we strive to provide the best possible experience for our customers, accidents do happen from time to time, and we are sorry that it was with your project. Please feel free to reach out to me directly if there is something we can do to help with that situation: Hona.Mattson@moxiesolar.com
We hope you enjoy your new system for many years to come!

Jun. 29th, 2021

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Verified Customer

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Rebecca Iowa City, IA

We had a lot of issues everything going but once everyone was here is went really well and it is high quality equipment. They just need better communication in their offices and with customers.

3 years ago

Reply from Moxie Solar (Out of Business)

Rebecca,
Thank you for your business and taking the time to leave us a review! We are glad to hear that you had an overall good experience with your Moxie team, though we apologize that the communication seemed to have been lacking on our end for your project. This is something that we are working on internally, and hope to improve for our customer experience. We hope you enjoy your new system for many years to come! Soak up that sun!

Jun. 30th, 2021

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Verified Customer

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Larry Sweeney Lafayette, CO

Everyone was good except the permit department. They let the City approval sit for almost a month. Our installation was 2 months after the hopeful completion date on the contract. No notification to the customer service department. Called for updates at least 10 times. Need to improve the communication between departments and customer.

3 years ago

Reply from Moxie Solar (Out of Business)

Larry,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience where it's needed. I understand your frustrations with the delay in permitting, and apologize that the communication seemed to be lacking on our part for your project. Thank you for highlighting this for us! We are taking internal steps to resolve these sorts of issues going forward. I will reach out to you personally so I can help to resolve your negative experience. I do hope you are enjoying your new system!

Apr. 19th, 2021

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Verified Customer

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Doug Zepeski Melbourne, VIC

Great communication throughout the entire process. Always responsive to any of my questions. Everyone I worked with was professional and great to work with.

3 years ago

Reply from Moxie Solar (Out of Business)

Doug,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are so glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Apr. 2nd, 2021

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Verified Customer

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stefen park Denver, CO

Let's start off with installation was fine not exactly where I wanted it but that's all I get. Second all no one installed the monitoring system . Nobody has contacted me since I've had my system installed I've tried contacting . me nobody has returned my call . So if this gets to someone that forward this it would be greatly appreciated. Oh and my decline in electrical bills hasn't really happened.

3 years ago

Reply from Moxie Solar (Out of Business)

Stefen,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I understand your frustrations, and apologize that the communication was lacking on our part for your project. We are taking internal steps to resolve these sorts of issues going forward. We have recently updated our product support procedures to provide a more streamlined support and quick service. I will contact you directly to discuss your monitoring system. Thank you again for highlighting this issue for us. Have a great day!

Mar. 11th, 2021

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Verified Customer

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Ted Price Shelby, NC

Good Installation / SLOW process, and by that I mean it has been almost FOUR MONTHS since my signed contract and first payment and I STILL do not have power from my panels. I need results, not excuses.

3 years ago

Reply from Moxie Solar (Out of Business)

Ted, thank you for your business and taking the time to leave us a review! I will pass along your connection concerns to our customer service department. We appreciate your honesty and hope to fix this issue in a timely manner.

Feb. 2nd, 2021

Moxie Solar (Out of Business) Reviews