Lumio: Read 261 User Reviews From Real Homeowners

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Verified Customer

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Marc DeLateur Spokane, WA

I have been happy with all the installation work that has been done. However, there have been large gaps between each phase of the project. Now, I'm due to pay a month worth of the cost of the panels and they still aren't generating electricity. I'm hoping that there will be an adjustment made for this, as I was told the panels would generate electricity before my first payment.

3 years ago

Reply from Lumio

Hi Marc, we are sad to see you've had some delays during this process. Our customer care team has reached out to inform you of the steps we are taking to reach a resolution. Please continue working with them to get your system fully operational and you satisfied with the experience.

Nov. 13th, 2022

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Verified Customer

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Gail A Masters Mount Vernon, WA

I thought the sales people and the anchor man were competent and courteous. The paper work side of things was okay but not as professional as I would have liked.The overall coordination of roof/solar on my house took all summer due to increased orders.But once the roof went on, the solar was done succinctly and Puget Sound finally came and turned it on.Very happy with results.

3 years ago

Reply from Lumio

Gail, thank you for sharing. We appreciate your feedback and are continuously working to improve and provide the best customer experience. Please let us know if there is anything else we can do for you!

Sep. 16th, 2022

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Verified Customer

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Dana Hamry Camano Island, WA

We are happy with most aspects of working with Lumio so far.There were a couple communication glitches but installation was good. We're now at the stage of waiting for an appointment with an inspector before the panels can be activated and it's already been 3 weeks.I realize that's not Lumio's fault since the holdup is with L and I, but it's still frustrating.

3 years ago

Reply from Lumio

Hi Dana, thank you for providing us with this feedback. Lumio strives to continuously improve our processes and value feedback like yours! In the meantime, please let us know if there is anything we can do for you at customercare@lumio.com.

Sep. 21st, 2022

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Verified Customer

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Charlie Freese Spokane, WA

After the contract was finalized the installation went great. Before signing the contract, our sales person stated we would receive a $500.00 dollar VISA card to help offset the first years payments. Our system is completed and up and running. We have not received this VISA card even after several emails to the sales person.

3 years ago

Reply from Lumio

Hi Charlie, we are so happy to see your system is up and running. We do see that a gift card was sent in October. Thank you for being a Lumio customer and please don't hesitate to reach out to our customer care team with any questions or concerns. Thank you.

Jan. 6th, 2023

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Verified Customer

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Steven Gimpel Colbert, WA

The install was smooth, and the installers were very helpful and informative. I reduced one star because they had to reschedule the install twice, which wasn't a big deal, however they didn't communicate this until I called both days when the crew didn't show up.

3 years ago

Reply from Lumio

Steven, thank you for your feedback! We'll pass this along to our customer care team

Sep. 19th, 2022

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Verified Customer

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Albert Amaya Grand Prairie, TX

I think communication is an opportunity area for this company. To keep customers updated on what the next steps are and to make sure they return calls when they say they will which is an area I've had some challenges with

3 years ago

Reply from Lumio

Hi Albert, thank you for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers.

Nov. 15th, 2022

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Verified Customer

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Rich Wilkinson Kennewick, WA

They polite and professional. Install was quick and looks nice. I may have given a 5 but The system is not turned on yet would like to get the benefit of these panels right away.

3 years ago

Reply from Lumio

Ricki, Lumio thank you for your review! Our team will provide an update for you as soon as we're able to flip the switch.

Sep. 19th, 2022

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Verified Customer

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Dwaine Morrison Moxee, WA

I have liked 95% of the communication and explanations of what is coming next. A couple of times there were multiple conflicting emails/texts. I felt I also received a good price and value.

3 years ago

Reply from Lumio

Hi Dwaine, we appreciate your feedback and will pass it on to our team. Please let us know if there is anything else we can do for you.

Sep. 8th, 2022

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Verified Customer

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Joshua Barrera Garland, TX

They've been good overall in terms of communicating with me. A heads up from the beginning would've been nice in the sense of how long it was going to take.

3 years ago

Reply from Lumio

Hi Joshua, thanks for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers.

Oct. 29th, 2022

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Verified Customer

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Vickie Perez Fresno, CA

The installation and inspection were completed on the day they were scheduled for. They both explained what they were going to do. Great Customer service.

3 years ago

Reply from Lumio

Vickie, thank you for sharing your experience with Lumio! Your feedback is value to us.

Oct. 4th, 2022

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Verified Customer

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Jason Schneider Greenacres, WA

Been overall easy to work with. There has been a couple problems here and there but nothing major. Although, it was a good thing I had the week off so I could be around.

3 years ago

Reply from Lumio

Jason, thank you for sharing your experience with Lumio!

Sep. 21st, 2022

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Verified Customer

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Cynthia L West Fresno, CA

I just got it a couple of days ago. I cannot give a review on it yet. The representative that signed me up Zion J gets 100% He was clear, understanding and honest.

3 years ago

Reply from Lumio

Hi Cynthia, we’re happy to hear you are having a positive experience with us so far. We think Zion is 100% awesome, too :)

Sep. 2nd, 2022

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Denis Keyes Charleston, SC

The installation process was reasonably painless, though it did take a bit longer than anticipated. The panels look good, and are functioning nicely - usually reaping the sunlight power needed to offset the cost a bit - not much though. I am a bit unhappy that I was not given the opportunity to include a solar BATTERY for my home - which would have been SO much more convenient given our power outages and hurricanes. I've tried to contact LUMIO several times, and am beginning to wonder if they are still in business... Wish someone would CONTACT ME ABOUT IT!!!!!

2 years ago

Reply from Lumio

Hi Denis, our team has been in contact with you regarding your review. Please reach out to them directly with any further questions.

Oct. 9th, 2023

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Brian Fort Smith, AR

I have been happy for the most part with the installation and how the system is operating. I am a little concerned about the number of panels we have installed. I have checked and we are currently have an average of 57% of our electric being covered. I know the days are shorter and their are more cloudy days but, I thought our average would more like 80%.

2 years ago

Reply from Lumio

Hi Brian, we appreciate you taking the time to review your experience with us. We also value and are thankful for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers.

Feb. 8th, 2023

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Dean Seal Beach, CA

The process of from start of installation to the actual PTO (Permission to Operate) takes longer than what the sales personnel will tell you. However, all of the employees have been very friendly and answered questions I had during the installation process. I did have a micro converter issue after my system was active. Two attempts were made to resolve the issue but after the second failure the inverter was replaced, and I have had no issues since.

2 years ago

Reply from Lumio

Hi Dean, thank you for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers. Please let us know if there is anything else we can help you with. Welcome to the Lumio solar family.

Jan. 30th, 2023

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Verified Customer

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Jeff Pendill Nevada, TX

professionalism and quality of work. They have taken care of our property and kept us involved through installation process.

3 years ago

Reply from Lumio

Hi Jeff, we are glad to hear this. We're so happy we could help with your solar needs! Please let us know if there is anything else we can do for you.

Nov. 3rd, 2022

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Verified Customer

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Hugh Armstrong Mission Viejo, CA

Installed Solar System. Works great. Had some trouble with a delayed City permit approval. That was resolved.

3 years ago

Reply from Lumio

Hi Hugh, thanks for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers.

Nov. 13th, 2022

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mndwgz Naples, FL

Seamless installation of a 10kWh system has been up and running for over a month. 1.1MW generated in the first month. Waiting for a couple more FPL bills before I'll give them a 5 star review, but satisfied so far.

2 years ago

Reply from Lumio

Thank you for you honest feedback. We are anxious to see the long term benefits from your system.

Feb. 9th, 2023

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John Avis San Angelo, TX

While there were some hiccups in the process of getting and installing the solar panels, the people at Lumio were great in keeping me updated with the process and keeping the ball constantly moving forward.

2 years ago

Reply from Lumio

Hi John, your feedback is highly appreciated. It helps us serve future customers better. Thank you so much for the review!

Feb. 7th, 2023

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Verified Customer

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Diane Barker Santee, CA

I would have given them 5 stars, but it took a long time for the solar to be operational.

3 years ago

Reply from Lumio

Hi Diane, thanks for the feedback. We apologize for the wait. Unfortunately, we do not have control over all aspects of the process. However, reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers.

Nov. 13th, 2022

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Scott Holman Spokane, WA

2 years ago

Reply from Lumio

Hi Scott, thanks for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers. Thank you for taking the time to share this with us.

Jan. 27th, 2023

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Verified Customer

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Jose Chavez Compton, CA

Just taking a little than I thought. But they did say it takes awhile.

3 years ago

Reply from Lumio

Hi Jose, thanks for bringing this to our attention. We appreciate your review.

Nov. 18th, 2022

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Verified Customer

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Sherri Lucas Grants Pass, OR

Installation went very smoothly. Took one day, still waiting for startup.

3 years ago

Reply from Lumio

Hi Sherri Lucas, we are happy to hear about you experience with Lumio!

Nov. 8th, 2022

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Verified Customer

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Mary Picken Spokane, WA

System works well but permit and inspection time took longer than expected.

3 years ago

Reply from Lumio

Hello Mary, thanks for sharing! Lumio values your feedback and we'll be sure to pass it along.

Nov. 7th, 2022

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Wayne Sedro-Woolley, WA

Great team installation. Great team to do business with. Answered any and all questions I had. Great product.

2 years ago

Reply from Lumio

Thank you Wayne. We appreciate the review and feedback.

Feb. 10th, 2023

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Doug Werts Yakima, WA

The initial contact was well informed and follow up was courteous and proficient!

2 years ago

Reply from Lumio

Hi Doug, your feedback is highly appreciated. Thank you so much for the review!

Feb. 1st, 2023

Lumio Reviews

Summary of Reviews