LA Solar Group: Read 218 User Reviews From Real Homeowners

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Don Lafferty Canoga Park, CA

I chose LA Solar Group in 2014 because of all the good reviews on Yelp. Once I met with Ara the main engineer I was satisfied they knew what they were doing. The price was very good and they completed the project on time. I happened to have an issue with the inverter but they worked with me and have taken care of the problem to my complete satisfaction. LA Solar is definitely a good company to go with.

8 years ago

Reply from LA Solar Group

Thank you for your positive feedback, Don!

Aug. 20th, 2020

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Jon Ferro Canoga Park, CA

Great Solar Energy Company that came in at a great price and found ways to save money by using existing electrical panel - no up-charges or gimmicks. Antoinette **** kept me informed and tracked my account, all along the way. It did take a bit of time to for them to coordinate with LA City and LA DWP, but staff was professional and addressed issues in a timely manner..

8 years ago

Reply from LA Solar Group

Thank you, Jon.

Aug. 20th, 2020

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Emilio Valdez Huntington Beach, CA

After months of research my family and I made the decision we would go solar. I contacted 3 solar companies which had great reviews on yelp. Out of the three, La Solar, gave me the best deal with the best named panels in the market (LG) compared to no named panels. La Solar initially installed a 7.4kwk system, a EV outlet with a new circuit breaker box. We were so happy with our system that we reached out to LA solar again months after and used our federal rebate to buy additional panels. After getting a sweet deal we added 20 additional panels. Las Solar offers quality at a great price.

8 years ago

Reply from LA Solar Group

Thank you for your feedback, Emilio!

Aug. 20th, 2020

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Ann Snyder Encino, CA

LA Solar Group provided the best service of any company I have ever worked with. Gary Lubin, the representative,, always called me back and answered emails quickly. Every person who came out from the electricians to the panel installers was on time, courteous, and efficient. I'd add a negative comment to make this review sound more balanced but there is nothing I can say bad about this company. My son and I both used LA Solar Group and are both happy. I am generating the energy that LA Solar Group estimated that I would and can watch this from my iPhone application.

8 years ago

Reply from LA Solar Group

Thank you, Ann!

Aug. 21st, 2020

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Verified Customer

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Huasha Liu

There were long delay on my project that could not be justified. In addition, to date, I still have not received "paid in full" letter/receipt from LA Solar after my multiple requests.

4 years ago

Reply from LA Solar Group

Huasha, thank you for taking the time to bring this to our attention. We are so sorry you had such an experience and will ensure this does not happen again.

Dec. 14th, 2020

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Verified Customer

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Hoang Pham

They quoted me a competitive price and were supervision free from start to finish. The product has been working great and saving me money.

4 years ago

Reply from LA Solar Group

Thank you for sharing your experience with us, Hoang. We are happy to have you satisfied with our services.

Oct. 13th, 2020

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Verified Customer

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Worth Holmes

The system was installed on July 31. It is still not operational because they neglected to inform the power company to request PTO until I asked them to do it on August 21. The Power company still had not heard from them on August 28. I still do not have PTO, and it is September 24. LA Slar made an appointment with me for yesterday to come out to turn on the system yesterday, but they never showed up nor called to let me know that they wer not coming.

4 years ago

Reply from LA Solar Group

Thank you for your feedback, Worth. We are sorry to hear you are not satisfied with your experience and will strive to do better.

Dec. 14th, 2020

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Verified Customer

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Emily

Customer support has answered our questions along the way. As we were waiting for permits, they informed us pretty quickly.

4 years ago

Reply from LA Solar Group

Thank you, Emily!

Oct. 2nd, 2020

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Verified Customer

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Avetis

Good quality with no issues so far that haven’t been taken care of fast. They are very responsive and it has gone smoothly.

4 years ago

Reply from LA Solar Group

Thank you for your kind words, Avetis!

Oct. 1st, 2020

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Verified Customer

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James Sutherlin Coarsegold, CA

Failure to pick up there trash, ie soda cans, water bottles, plastic part bags. Failure to have area tested to ground mount solar panels. Did not return to pick up unused equipment.

4 years ago

Reply from LA Solar Group

Hi James, we are sorry to hear this from you. We'll check why that happened. Your experience and satisfaction is important to us.

Aug. 31st, 2020

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Verified Customer

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Mike M. Northridge, CA

Excellent service in both sales and installation. Also, there are no subcontractors. Everyone you deal with is in house.

4 years ago

Reply from LA Solar Group

Thank you, Mike!

Jun. 23rd, 2020

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Verified Customer

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Lindsey Fresno, CA

So far they are working fine, I haven’t had any issues. Installation was great and I am happy with them. They have a lower price and higher quality panel. I really struggle with customer support. They did not contact me about changes to the date of installation but installation went fine.

4 years ago

Reply from LA Solar Group

Thank you for your feedback, Lindsey! We are sorry to hear you were not happy with the customer support!

Aug. 31st, 2020

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Verified Customer

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Hrach Riverside, CA

They need to be a lot more transparent and have better customer service. There is no communication. The equipment seems to be functioning properly and it has gone very smoothly.

4 years ago

Reply from LA Solar Group

Hi Hrach, thank you for sharing your experience with us. Your experience and feedback is important to us. We continuously work on improving our service.

Aug. 20th, 2020

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Verified Customer

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Bill Sun Valley, CA

They said they were going to get done in time for me to get a thirty percent tax credit and they didn’t finish until way past that. The product seems to work but they are too slow.

4 years ago

Reply from LA Solar Group

Your experience and feedback is important to us. Please provide your full name so we can find you in our database.

Aug. 20th, 2020

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Verified Customer

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Peter Los Angeles, CA

LA Solar was recommended to me by my contractor. Their staff was very professional and attentive. Everything has been good.

4 years ago

Reply from LA Solar Group

Thank you, Peter!

Aug. 20th, 2020

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Verified Customer

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Oliver Riverside, CA

It’s working properly and I compared to other prices it’s good. communication with the company has gotten better over the last year, they were not good at following up on questions.

4 years ago

Reply from LA Solar Group

Thank you for sharing your experience with us, Oliver!

Aug. 20th, 2020

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Verified Customer

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Howard Simi Valley, CA

I think they are very responsive. There were times we had to go back and forth a couple of times. They need to work on paperwork and rebates. They use the best products.

4 years ago

Reply from LA Solar Group

Thank you for your feedback, Howard!

Aug. 20th, 2020

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Verified Customer

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Scott Wilkerson Carson, CA

I did not receive updates, changed installation, did not change with city which wasted inspection. Took 5 trips to get the system working correctly because it was incorrectly wired originally. Installers did not have paperwork because it was not provided to them. They did not ground in second location which is required. This is just a portion of the on-going terrible service I received.

5 years ago

Reply from LA Solar Group

Hello Scott, We could not find your information. Can you please email us at . Your described experience is not typical for our customers and we want to make this right for you but w could not find your information.

Jun. 25th, 2019

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Verified Customer

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Irvin San Francisco, CA

I like the support admin and the sales teller, they were both very responsive. Everything seems to be running along smoothly.

5 years ago

Reply from LA Solar Group

Thank you, Irvin!

Aug. 20th, 2020

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Verified Customer

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Marissa & Dennis Glendale, CA

In the beginning, it was pretty good. They were responsive and kept me updated on everything. Then the person who was on my project left the company and now it's hard to get in touch with them and get notifications.

5 years ago

Reply from LA Solar Group

Thank you , please provide your full name so that we can review your project and learn more about your experience.

Jan. 31st, 2019

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Verified Customer

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Elyse Monrovia, CA

They have terrible customer service and communication. They cancelled appointments constantly, and nobody seems concerned once you're in the contract. We failed inspection and they won't fix it, it's been several weeks with nobody following up. They made a lot of promises and yet nobody will even respond to my complaint, and I've had to stay home from work for 3 days with no solution.

5 years ago

Reply from LA Solar Group

Elyse, please share more about your project so I can look into this with our operations team. Sometimes there are circumstances of the home that may require the city to inspect conditions beyond just the solar installation.

Jan. 28th, 2019

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Verified Customer

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Jennifer Los Angeles, CA

They were mostly good at keeping us informed, but sometimes they were hard to get ahold of. The equipment is top of the line.

5 years ago

Reply from LA Solar Group

Thank you, Jennifer!

Aug. 20th, 2020

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Verified Customer

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Margaret Los Angeles, CA

When we call they respond quickly and answer our questions. They are efficient, they said what they would do and did it in that certain time.

5 years ago

Reply from LA Solar Group

Our goal is to make going solar satisfactory experience, thanks for your feedback.

Jan. 29th, 2019

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Doris H. Visalia, CA

I love my solar. It has saved me boat loads of money on my electric bill. This month is 3 years I have had my solar and I have only had one bill for 22.00 since install. The price I paid for my solar was amazing but you have to shop for the best value.

1 year ago

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mike lippitt Danville, CA

LA Solar installed a Tesla battery for me in 2019 and in 2020 they took over the maintenance and monitoring of my panels and battery. I have been completely satisfied with the broad range of professionals I have dealt with from sales to accounting to maintaining and monitoring my products!

2 years ago

Reply from LA Solar Group

Thank you for taking the time to share your experience. We are glad you're satisfied with us.

Dec. 9th, 2021

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D Win Pacifica, CA

After the project for my home went on with periods of work being postponed, I escalated the issue. LA Solar made up for the lost time and was very responsive to my requests then completed the job with no further issues. Four stars because I wish I didn’t have to go through escalation to get the project to completion. The service I received at the end though was excellent!

3 years ago Edited December 7, 2021

Reply from LA Solar Group

Thank you for your feedback. Our team is happy to have you satisfied and always ready to ensure your expectations are met.

Dec. 7th, 2021

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Google Account Valencia, CA

We had two batteries installed by LASolar. A year and a half later there was a problem with the system not connecting anymore with our iPhones and tablets. LASolar tried to diagnose on-line, then sent out technicians twice. They wanted to make sure our problem got fixed, which it did!

3 years ago

Reply from LA Solar Group

Thank you for taking the time to give us feedback. We are happy to have you satisfied and always ready to assist you to ensure your needs are properly met.

May. 8th, 2021

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Grant J Hagiya Torrance, CA

LA Solar Group provided us with expert installation, service and consultation. They responded quickly and professionally to our many inquires, and worked with us as we are novice solar system owners. Because of their high volume, they were able to offer the best prices, and yet they maintain high service standards. I highly recommend them!

4 years ago

Reply from LA Solar Group

Thank you, Grant! We are glad to hear you are happy with our service. We count ourselves lucky for customers like you!

Aug. 18th, 2020

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Bob Weisz Thousand Oaks, CA

I was very impressed with the level of service and integrity this company has. They quoted one price and it never changed no matter what they had to had on to the installation of the my Tesla Powerwalls. There attention to detail was 100%. I highly recommend them to my friends.

4 years ago

Reply from LA Solar Group

Thank you so much for your kind words, Bob. We count ourselves lucky for customers like you.

Apr. 1st, 2020

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John Reseda, CA

I have nothing but a great experience with LA Solar Group. My solar installation was fast and accurate. They helped me with every step of installation and patiently answered to all my questions. I’m happy with my new system and will highly recommend them to all my friends.

4 years ago

Reply from LA Solar Group

Thank you for leaving us such a wonderful review, John.

Mar. 25th, 2020

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Marc Slack Simi Valley, CA

My solar consultant Joe H. was wonderful. I had intervied 4 companies total. I crept calling Joe with questions and he would answer them all. After signing the contract every thing wet as planed. The panels where installed in one day by the most professional crew I have met in a long time. I am very happy ant all is working as promised.

6 years ago

Reply from LA Solar Group

Thanks Marc. Every consultant with LA Solar Group has the obligation to set the right expectatios to provide transparent, honest, and informative details about the solar process and how systems are installed.

Mar. 21st, 2018

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David Diaz

It's been 3 years since LA Solar installed a 7.8 kW system on my roof that provides about 80% of our energy needs. It's performed better than expected and I expect to recoup my initial net investment in about 2 more years. We paid for the system upfront and got a nice break from their initial estimate. The system itself is one of the cleanest installations that I have seen, all of the panels laid out contiguously. Would not hesitate to recommend Gary L and the company.

7 years ago

Reply from LA Solar Group

We are glad to hear that your system is producing beyond what was expected. We appreciate the feedback.

Dec. 26th, 2018

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Verified Customer

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Gary

Customer support is courteous and kind. The staff is timely, polite, and knowledgeable. It works flawlessly.

2 years ago

Reply from LA Solar Group

Thank you for sharing your experience with us and the community, Gary. Our team is always ready to assist you and make sure your energy needs are properly met.

Mar. 7th, 2022

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Verified Customer

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Glenn

Permitting took ten months when it shouldn’t have because they were not paying attention. The solar system is generating power but it has been continuously dropping connections. They do not seem to be aware of the feedback that I have given. I would not work with them.

4 years ago

Reply from LA Solar Group

Thank you for taking the time and giving us feedback, Glenn. We are so sorry to hear your expectations have not been met and will do our best to make our services better.

Dec. 14th, 2020

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Verified Customer

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CARLOS PINEDA

I’ve had no issues with the solar system. They installation went pretty smooth. Overall, very positive.

4 years ago

Reply from LA Solar Group

Thank you, Carlos.

Oct. 2nd, 2020

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Verified Customer

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Jonathan

I feel very comfortable with LA Solar Group. They seem to be very knowledgeable. They are very good and things have been smooth.

4 years ago

Reply from LA Solar Group

Thank you for your positive feedback, Jonathan!

Oct. 2nd, 2020

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Verified Customer

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Rickey

It is hard to get somebody on the phone if you do not know the extension. I am still waiting on some permits bud as of yet, it works perfectly.

4 years ago

Reply from LA Solar Group

Thank you for sharing your experience with us, Rickey!

Oct. 2nd, 2020

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Verified Customer

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Henry

My brother in law recommend la solar to me. They have been helpful and done things pretty quickly. The equipment is running.

4 years ago

Reply from LA Solar Group

Thank you for your feedback, Henry!

Oct. 2nd, 2020

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Verified Customer

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Xueying

Pretty constant communication from the company. The line is always open to get answers to my questions pretty quick. I like that they had rebates.

4 years ago

Reply from LA Solar Group

Thank you for sharing your experience with us, Xueying!

Oct. 1st, 2020

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Verified Customer

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STEVEN BLASINI

They are efficient, reliable, personable and cost effective. They work with you thru the entire process.

4 years ago

Reply from LA Solar Group

Thank you for sharing your experience, Steven. We are so happy to see you satisfied with the service quality of LA Solar Group.

Oct. 1st, 2020

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Verified Customer

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Art Yahiku Gardena, CA

I had a good experience with them. They provided good information and were prompt in answering my questions.

4 years ago

Reply from LA Solar Group

Thank you for sharing your experience with us, Art!

Jun. 23rd, 2020

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Verified Customer

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Zatik Panorama City, CA

Very good company. Very trustworthy people. They did it in a timely fashion. Very fast and efficient.

4 years ago

Reply from LA Solar Group

Thank you for your kind words, Zatik!

Jun. 17th, 2020

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Verified Customer

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Sally Reseda, CA

The company got too big too fast and forgot about their customers. I was very happy with them but it has been one of the worst experiences. Their timing is terrible. We didn’t pass inspection because they forgot to put in the papers and used the wrong supplies.

4 years ago

Reply from LA Solar Group

We are sorry to hear this from you, Sally. We'll contact you to try to make things better for you.

Sep. 1st, 2020

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Verified Customer

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Edith Oxnard, CA

They are highly recommended. Everything went smoothly and I have had nor problems with it because it works fine.

4 years ago

Reply from LA Solar Group

Thank you, Edith!

Jun. 17th, 2020

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Verified Customer

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Thomas Nguyen La Mesa, CA

A little lack of communication, may times we were attempting to contact LA Solar, however, it took longer to get their response.

5 years ago

Reply from LA Solar Group

Thank you Thomas. Your feedback is important to us. You will be contacted by our support team to learn more about your experience.

Jan. 31st, 2019

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Verified Customer

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Lucio & Irma Whittier, CA

There was an issue but once that was fixed everything worked out. It's still not up and running though.

5 years ago

Reply from LA Solar Group

Thanks for sharing your review. We take responsibility for issues, if/when they arise and provide fast, short, direction solutions to resolve.

Jan. 28th, 2019

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Verified Customer

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David Acton, CA

They showed up on time, did their work and got it installed, and it's been a good experience overall.

5 years ago

Reply from LA Solar Group

Thank you David for sharing your experience while switching to solar!

Jan. 29th, 2019

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Verified Customer

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Gagik North Hollywood, CA

Anytime I call, they have a good response time and answer my questions. They did everything on time as promised.

5 years ago

Reply from LA Solar Group

Thank you for sharing your feedback about your solar journey.

Jan. 29th, 2019

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Verified Customer

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Phuong Lake Forest, CA

They said they would come one day but didn't show up that day, but I am happy overall. They resolve issues right away.

5 years ago

Reply from LA Solar Group

Thank you for your feedback!

Aug. 20th, 2020

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Jason Lin Santa Monica, CA

I bought both solar and solar battery from LA Solar Group. It has excellent after-sale customer service and will always respond to any technical support request. Highly recommended!

3 years ago

Reply from LA Solar Group

Thank you for sharing your experience with us and the community, Jason. Our team is always ready to assist you and make sure your energy needs are properly met.

Apr. 19th, 2021

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