KR Solar Reviews

Buyer Beware: Misleading Sales Practices and Zero Accountability My experience with KR Solar (also operating as Lotus Solar) has been incredibly frustrating and disappointing. We were sold on a solar and battery system with the promise of a $9,000 rebate through Duke Energy’s PowerPair program. This rebate was presented as a guaranteed part of the package—a major factor in our decision to go solar. However, after installation, we learned the hard way that KR Solar is not a registered Trade Ally with Duke Energy and never had the ability to submit the rebate on our behalf. KR Solar’s excuse has been that Duke Energy “confused” their company name in the system. But here’s the bottom line: we lost out on a $9,000 rebate because KR Solar misrepresented their eligibility and failed to act in time, despite multiple months of us asking for updates and being told “we’re working on it.” Their lack of transparency and failure to accept responsibility has cost us thousands of dollars and left us with no recourse other than pursuing formal complaints. If you’re considering KR Solar—think twice. Ask the tough questions. Get everything in writing. And most importantly, verify independently whether they are properly enrolled in any rebate programs they try to sell you on. We would have never moved forward if we knew what we know now.

I was duped by the KR solar contractor into thinking 1) I was part of Promo where KR would send me a check for the 1st 12 months to offset cost of panels for a year. IT NEVER HAPPENED!!! 2) I was promised an offset of 100% of my electric bill that would be replaced by the cost of the panels. IT NEVER HAPPENED!! I now pay both an electric bill and also the cost of my FINANCED panels. 3) Part of selling my wife and I on the deal for the panels was also the "so called ADDED benefit of the" Federal Tax Credit( 30% of Total Cost of the panels) - this was to be added on after the 1st 18 months of payments to offset the difference and keep the payment lower. Filed my taxes and added in the Federal Tax Credit. 2000.00 is all they allowed. (2000.00 is a far cry from 30% of 62,062.82: which is 18,618.85). I even chatted with a representative of Palmetto who disclosed that the panels I had put on my home were only supposed to be offsetting 78 % of my bill. I have 24 panels and the rep that sold me on the panels said my offset would be 100% offset. IT NEVER HAPPENED. 5) Lastly, I have a representative call me and ask me do I want to add more panels to cover that total 100% offset as stated by the original representative... but I have to PAY MORE money for panels ( at cost)??? When I was told, 100% offset was what I was getting from the beginning... NO DEAL!!! " His response. " well that's best we can do!!!" and then he disconnected the call.

I had appointment for Sat. March 24 in Eden NC for 6pm. I was told they would call a hour before showing up. I waited from 5-8pm got NO SHOW AT HOUSE AND NO CALL OR EVEN A email .I called KR Solar and got a company rep on the West coast and said he had no record of in home appoimtment but ashord me a company Reprsenative would be out to my home today. I don't think this KR Solar is worth your valubule time

I Scheduled an interview with KR and was stood up by management without any explanation. Wasted a significant amount of my time without so much as an apology