Independent Power Systems Reviews

We hired Independent Power to install two large solar arrays on our hotels in Estes Park—a 93kW (211-panel) and a 75kW (170-panel) system, both installed in 2020. This review reflects our long-term experience with Independent Power, including their post-installation support. Unfortunately, our experience has been disappointing from the outset. The project was scheduled for a two-week installation, which was crucial for our seasonal business, but it ultimately took more than six months to complete. During installation, one of the panels blew off the roof and landed in a neighboring field—a dangerous event that could have caused serious injury. Another issue involved the lack of foresight regarding snow accumulation. Despite being a Colorado-based company, the design failed to account for snow sliding off solar panels onto customer vehicles. As a result, the team had to retrofit snow fencing and relocate panels, requiring significant re-engineering after the initial installation—an outcome that was both inconvenient and disruptive. After installation, problems persisted. When we experienced an inverter communication error, their service team not only failed to resolve the issue but also shorted out the communication board, subsequently blaming our internet configuration, which had not been changed. Most concerning is their customer support, or lack thereof. After investing over $400,000, we now receive little to no response or assistance. This raises serious questions about how they might treat smaller customers once the installation is finished. In summary, I would not recommend Independent Power. Our experience was characterized by over-promising, under-delivering, poor project management, and inadequate post-sale support. I urge anyone considering Independent Power to seriously research alternative providers.

Informative sales. Efficient installation. Poor customer service and trouble shooting follow up. Micro inverters are failing and no longer under warranty. (A few fail each year since installation). Poor and non existent response from IPS.