Fusion Power: Read 366 User Reviews From Real Homeowners

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Ken Davis Sun City West, AZ

Our salesman Jacob Browning was very enthusiastic and sufficiently thorough in his sales pitch. He did get the sizing (24 panels) correct. The problem is that he convinced us to pay more than necessary for the product provided by SunRun. He also made some promises that he did not keep. When we tried to contact him about these things after the sale, he was not available. He did not answer our phone calls. Now we can only negotiate with SunRun.

4 years ago

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Michael Melis Phoenix, AZ

They need to do better in clarifying what will happen and when and keeping the customer informed of same instead of the customer having to do the follow up. Plus their answers to some of the things I asked about were clearly not true which is really upsetting.

4 years ago

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Lonnie K Frost Florence, AZ

System works fine but pigeon guards were not installed initially and should have been. Our area has pigeon problems and they love to roost under the panels and create a filthy mess. The installer should have known this and taken the necessary measures to prevent this happening.

4 years ago

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John Hall Mesa, AZ

Took longer than promised"¦system under produces"¦panels are not black"¦they put extra holes in my brand new roof"¦they did come through on an issue but first tried to make me pay. Impossible to get a responsible person on the phone! Tried to get me to review them before I was even completed"¦

4 years ago

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Dyer Sun City, AZ

Customer service is good. They get back to me right away when I call and they send somebody out to work on things. The only problem I have is that it wasn’t turned on for three months because they didn’t connect things properly. They did reimburse me for my electricity bill for those months so that was a good thing.

4 years ago

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Hawkins Casa Grande, AZ

Be very careful with fusion power, it is not what it promised. The sales person is not honest. It is not enough to power the house but when I asked for more panels they refused. It is probably costing more than before I bought it. The installers did a very good job and it does work.

4 years ago

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Diana Rivera Phoenix, AZ

Because I didn't know some other company was going to install my solar. Who do I call if I have problems later on? I was disappointed that Fusion Power didn't handle the whole job.

4 years ago

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Mitch Cobb Phoenix, AZ

Communication wasn't as good as it should be. They also never got back to me about painting the conduit they installed. Nor did they call back about replacing a broken tile they broke on my roof.

4 years ago

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H Phoenix, AZ

It took a long time for everything to get together for it to be installed but they have great customer service that explains everything terrifically and gets things fixed as soon as possible.

4 years ago

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John Murphy Phoenix, AZ

We are not getting nearly enough power generated in the spring months to give us credits for the summer, so with the cost of the loan, we're spending more than we were without solar.

4 years ago

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Morgan Ayers Surprise, AZ

My son and I bought Solar on the same day but from different companies. His company delivered their product and completed the project on time. Fusion solar took two months longer to complete the project.

4 years ago

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Pete Tempe, AZ

Install went well. Has issue where it was not communicated the load controller did not control car charger and GM got hit with demand charges. Only offered a token reimbursement.

4 years ago

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Tom Simmons Casa Grande, AZ

I have a minor problem that has existed since the day I started, your team tried for 2-3 months to fix it then quit trying, I am now told it is a grid issue even though I am the Only customer being affected.

4 years ago

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Roger c Barr Casa Grande, AZ

one reason is one sales person sold me solar panel he said i would get full rebate within 2 years for i could pay down 20% of loan . He was wrong. I also just had to pay a $400 dollar electric bill.

4 years ago

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Lisa Rike Buckeye, AZ

We went with Fusion Power on not one, but two houses. My advice? Do not get solar panels unless you have the money to pay off the loan in a few years or you will see very little to no savings as a whole. I like Fusion Power in general, although it can be challenging to get in contact with them at times, and we are saving money on our electric bills. Unfortunately, every dime of that savings goes towards the solar panel loans, making our net savings each month a zero or in some cases, in the negative. I would never have gone Solar unless if I didn't know I would have these loans paid off years before they normally would be so we will eventually see the savings. But those who live paycheck to paycheck will not because by the time they get done paying off the loan, the solar panels will more than likely need to be replaced with new ones. So please keep this in mind when making your decision to go solar.

2 years ago

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Ken Linda Travers Casa Grande, AZ

We were lead to believe we would have little to no electric bill. We bought a system much larger than what our average use was, and yet we have bills .

4 years ago

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Nancy Sun City, AZ

It's confusing. I am not sure how the companies work together. There was an issue with the installation but I called support and they had it resolved quickly.

4 years ago

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Thomas Balsley Mesa, AZ

Fusion was OK to work with but was less than forthright that SRP had rigged the system so that as an SRP customer there’s no way to make a solar system cost effective.

4 years ago

Reply from Fusion Power

Thomas, we just happy to do a bill analysis with you. It is very rare that we find anyone who is not saving by switching to SRP’s renewable rate plans

May. 24th, 2021

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Cantu Madera, CA

Everything was explained and I understood it. It has gone according to plan though they put the box to close to my gate so I can’t open my gate all the way.

4 years ago

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Pamela Morrow Surprise, AZ

Love the solar, only way to go. Only issue is trying to get them to come to my house and replace the tiles they broke during installation.

4 years ago

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Richard Eberly Sun City, AZ

Did not take care of pigeon problem like I asked them to do when it was installed. Had to do that myself at a much lower rate then was quoted to me.

4 years ago

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Doug Carman Surprise, AZ

We are happy with our solar, but were promised $300 for every referral and have yet to see a nickel. Flat out lied to us.

4 years ago

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Klaus Sun City, AZ

I could use two more panels but they say no. It seems to be the best deal and installation is smooth but they don’t always tell you the truth.

4 years ago

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Norm Wolff Sun City West, AZ

Only complaint is that we were told a few things up front in the preliminary sales meeting that weren't all actually true.

4 years ago

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Gerald Sun City West, AZ

When they installed it, they came out when they were supposed to. There was a leaking part so they had to replace it to get it working properly.

4 years ago

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James Phoenix, AZ

The communication has been less than I expected but as far as I can tell installation went very smoothly though it is annoying it takes a long time.

4 years ago

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Linda Wells Sun City, AZ

Not covering what I was told. Was suppose to cover 120% of my electric bill and it is not doing that.

4 years ago

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Steve A. Nelson Phoenix, AZ

Our house on Sahuaro Dr. is doing O.K. but the house on Altadena is more expensive with solar than it was without!

4 years ago

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Anonymous Mesa, AZ

Nobody answers or returns our calls with our questions. We haven’t even been able to use our panels.

4 years ago

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Mary Phoenix, AZ

The company that handled the installation was excellent but the sales people don’t return phone calls very fast.

4 years ago

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Navjot Mesa, AZ

It was installed quickly and the process was good. They have responded quickly to any request I’ve made.

4 years ago

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Anonymous Sun City, AZ

It took a while to get through to the customer service due to Covid. They kept giving me the run around a little bit.

4 years ago

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K Arizona City, AZ

Installation was fine, the process just took a long time for it to be turned on.

4 years ago

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Gary Rippentrop Sun City West, AZ

Never instructed on how to track power usage or surplus. Suspect not enough panels.

4 years ago

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William Messersmith Sun City West, AZ

I believe that my system under performs it's capability because the inverter is undersized.

4 years ago

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Kristi Trachte Surprise, AZ

You can get solar at a better price do it, their loan is to get you to pay more.

4 years ago

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Michael Evans Sun City West, AZ

THE INSTALL WAS NOT DONE CORRECTLY HAD TO BE INSPECTED THREE TIMES FOR THE SAME PROBLEM

4 years ago

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Sharod Mesa, AZ

It’s been on two months and it is still not turned on and I don’t know what is happening.

4 years ago

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Mel Swanson Peoria, AZ

Not much contact from them. Some issues were resolved but took a long time.

4 years ago

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CM Tempe, AZ

It's been pretty good though they are slow to respond to issues with support.

4 years ago

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Laurel Norris Sun City, AZ

They fail to follow through with what they offer or say they will do.

4 years ago

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Maria Zupancic Glendale, AZ

Not easy to communicate with and too many depts. to handle individual issues

4 years ago

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Henderson Florence, AZ

Problems keep happening. We have an inverter that keeps breaking.

4 years ago

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Jesus Phoenix, AZ

Advanced and really easy to use and they were able to put it up very quickly.

4 years ago

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Phillip Tannehill Fairbanks, AK

No communication.. Have called,and no return

4 years ago

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George ornong Sun City, AZ

Never have contact but original work was good

4 years ago

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Andrew Hess Peoria, AZ

Took 2 months to activate system once it was installed

4 years ago

Fusion Power Reviews

Summary of Reviews