Fusion Power: Read 365 User Reviews From Real Homeowners

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Anonymous Peoria, AZ

Customer service was responsive but didn't meet all their commitment.

3 years ago

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Bill Queen Creek, AZ

Customer service was pretty responsive to every call we had.

3 years ago

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Ward Surprise, AZ

I've called several times and I don't get any answers that make any sense to me. I'm not happy with the company.

3 years ago

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Wielandt Atwater, CA

They've been very prompt if I had any issues, questions or concerns.

3 years ago

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All Elite Water Chandler, AZ

I’ve researched a number of solar companies. In my book Fusion is number 1 for quality care for the customer.

3 years ago

Reply from Fusion Power

Thank you!

Apr. 9th, 2021

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Melinda wills Sun City, AZ

Trouble with mounted solar panels AND we are not accumulating credit as was described

3 years ago

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Charles Fulton Peoria, AZ

The installation was poorly managed and the representative from your company lied or misled on several occasions

3 years ago

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Ronald Ulrich Sun City West, AZ

Good to work with and easy to deal with.

3 years ago

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Kevin Crann Phoenix, AZ

Over due credit for bogus invoice for roof repairs not performed by installers roof repaired by separate contractor

3 years ago

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Brian Valenta Glendale, AZ

Good install just too long to start from when I agree

3 years ago

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Mel Swanson Peoria, AZ

Not much contact from them. Some issues were resolved but took a long time.

3 years ago

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CM Tempe, AZ

It's been pretty good though they are slow to respond to issues with support.

3 years ago

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Maria Zupancic Glendale, AZ

Not easy to communicate with and too many depts. to handle individual issues

3 years ago

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Gerardo Phoenix, AZ

The rebate that was promised was not accurate. The panels barley reduce our bill.

3 years ago

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Laurel Norris Sun City, AZ

They fail to follow through with what they offer or say they will do.

3 years ago

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Jim Clarke Sun City, AZ

Unreliable and way too expensive. I could get the same rate by getting on the payment plan with APS.

3 years ago

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Henderson Florence, AZ

Problems keep happening. We have an inverter that keeps breaking.

3 years ago

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Darla Mesa, AZ

Experience not perfect but close to it.

3 years ago

Reply from Fusion Power

Thanks, we are continuing to do our best to improves

May. 24th, 2021

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Richard Leonard Mesa, AZ

Excellent service very courteous and professional

3 years ago

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Rollin Breitzman Atwater, CA

signed agreement nearly two years ago for three separate units and too this day not one is complete and operational

3 years ago

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Jesus Phoenix, AZ

Advanced and really easy to use and they were able to put it up very quickly.

3 years ago

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Eric Phoenix, AZ

I'm not getting enough power out of the panels to compensate for what I paid for.

3 years ago

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Edward Wager

The sale is fast but full of clows. They do not explain the plans well until is installed. Installation was fast. Overall service is terrible. They do not take responsibility for their sales staff.

1 year ago Edited October 2, 2023

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John Phoenix, AZ

Great solar installation company. Very honest and professional from the beginning. Thanks!

3 years ago

Reply from Fusion Power

Thanks John!

Apr. 26th, 2021

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Thomas Bergschneider

They started the job a year ago and are still not finished. No one has been on the job for 8 months.

8 months ago Edited March 29, 2024

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Gail Sun City West, AZ

I was given erroneous information regarding cost of electricity from my utility

3 years ago

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Phillip Tannehill Fairbanks, AK

No communication.. Have called,and no return

3 years ago

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Tina England Goodyear, AZ

Was misled about the pricing/usage. I am paying more than I was when I just had a power bill.

3 years ago

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FRANCISCO HERNANDEZ

i don't who i am dealing or talking to , what we have here is a TOTAL failure to communicate!!!!

3 years ago Edited January 10, 2024

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Richard Triska Surprise, AZ

Extremely poor customer service. Once signed you are forgotten.

3 years ago

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kent lester Scottsdale, AZ

I do not see the savings and I dont know how to get someone here to look into it.

3 years ago

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Laura welch Sun City, AZ

Not saving a dime, lot of expense to put in, will never recoup my investment

3 years ago

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George ornong Sun City, AZ

Never have contact but original work was good

3 years ago

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Frank SARACCO Sun City, AZ

Equipment problems. Slow response. Installing incorrect replacement parts.

3 years ago

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Gail Murphy Sun City, AZ

Your salmon was dishonest and your customer service is lacking.

3 years ago

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Debra Savoie Phoenix, AZ

Salesman dropped us like a hot potato and still awaiting on information

3 years ago

Reply from Fusion Power

Please contact us and we will be happy to help!

May. 24th, 2021

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Andrew Hess Peoria, AZ

Took 2 months to activate system once it was installed

3 years ago

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Gerry Kirk Scottsdale, AZ

All sales, promises not documented, lack of project control, poor communications, and very pricey

3 years ago

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Don Casa Grande, AZ

Unscrupulous salesman. Statements that he made to enhance his product were not factual.

3 years ago

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Barnett Phoenix, AZ

It's costing more money having solar instead of saving me money because of my payment plan.

3 years ago

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Roman Kozlov Phoenix, AZ

Amazing company! Great staff! Family oriented and very professional.

3 years ago

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Kurt hall Sun City, AZ

Promises made that weren't kept and can't be kept

3 years ago

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don chamberlain Sun City West, AZ

Asked to be reevaluated on panels, no response

3 years ago

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JOHN ZIMBUREAN Surprise, AZ

DESEPTIVE MONTHLY PAYMENTS QUOTED BY YOUR SALES PERSON !!!!!!!!!!!!!!!!!!

3 years ago

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Joyce & Terry Schovon Sun City, AZ

We have had fusion for two years and have not seen any savings.

3 years ago

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Mark Morehouse Florence, AZ

They are rude and do not take care of solar issues in a timely manner.

3 years ago

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Marc Katz Queen Creek, AZ

Poor customer service mislead the entire process from the point of sale

3 years ago

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David Glendale, AZ

Because there service is horrible and communication is awful

3 years ago

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Ron Davis Phoenix, AZ

Poor customer service, no follow up and not keeping promises.

3 years ago

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Casey James Peoria, AZ

Lied too many times. Sold on something and then contract was different

3 years ago

Fusion Power Reviews