Fusion Power: Read 365 User Reviews From Real Homeowners

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Verified Customer

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James B Blasingame Gilbert, AZ

They have been fast, efficient, friendly, and superheroes, taking care of problems and helping us above and beyond the call of duty!

3 years ago

Reply from Fusion Power

Thx!

May. 24th, 2021

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Verified Customer

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Rick Glover Phoenix, AZ

The company was full service and performed all facets of the work professionally. Even the third party coordination was great.

3 years ago

Reply from Fusion Power

Thanks Rick!

May. 24th, 2021

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Verified Customer

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Brian H Mesa, AZ

I have had multiple questions after the sale that I didn't think of prior to buying and they have always help me out and been very courteous.

3 years ago

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Kirsten Phoenix, AZ

Very good at explaining the system and options, great installation and system performance is as advertised. Not the lowest price but good quality offsets the difference.

3 years ago

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Tracy Proffitt Apache Junction, AZ

Because I can't leave a 0 star. They don't communicate with you on the progress of your install and one day installers just show up. Also they sell you products that they have no clue about what you actually need or how any of it operates. They are just there to take money from you. Our system has been live for almost a year now and still doesn't function properly and we can't get anyone to come fix it. Also Richard R should only be allowed to be a burger microwaver at McDonald's

3 years ago

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Verified Customer

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Linda LeCates Georgetown, TX

Even after Hail storms their rep came out to check panels. I did not have to go through my insurance to get someone out here.

3 years ago

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Verified Customer

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David Brockman Leander, TX

Customer service and Art Figueroa. These guys have stuck with me thru the whole process and never failed to come thru when needed.

3 years ago

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Anthony Phoenix, AZ

Fusion was very good to work with. They have been quick and responsive to any question we have. It seems to work very well and it fits in.

3 years ago

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Verified Customer

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Benard Madera, CA

My questions have been answered appropriately. I was not impressed with the company that did the install but fusion power is fine.

3 years ago

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E Casa Grande, AZ

Everything is working well but the sales man told me a lot of things that aren’t true. They told me they would clean the panels when I wanted and that is not true and that they monitored my generator twice a day. They don’t monitor anything.

3 years ago

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Verified Customer

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Anonymous Phoenix, AZ

I would not recommend Fusion to anyone. I was told their panels would connect to my existing panels but when I had them installed my energy actually decreased. The installed it incorrectly the first time and had to come back and redo it. I have been with them for two years and my problems have not been fixed. They just keep putting it off. They don’t care any more.

3 years ago

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Verified Customer

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Anonymous Pflugerville, TX

Salesman and other representatives are very polite and make sure they answer all our questions. When we had an issue, someone came out and answered the problem.

3 years ago

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Verified Customer

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Knutsen

It’s not the best for us. They didn’t survey our house right. They put twelve panels and we have a two thousand square foot house and we rarely get a lower bill. We are still paying sixty eight dollars for electricity and when you add it together it is not much better.

3 years ago

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Verified Customer

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Burton Surprise, AZ

Sometimes we have zero bill from our electric company. It is working. Everything is fine. We’ve had a good experience so I would recommend them.

3 years ago

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William Tuttle Sr Florence, AZ

We are waiting for permit approval for our solar panels. In the meantime, we had insulation blown in the attic. Jordan and Nico came and did the job. They were very polite and courteous, they taped off the area, and cleaned up after themselves. So far our interaction with Fusion Power has been all positive.

1 year ago

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Lisa Rike Buckeye, AZ

We went with Fusion Power on not one, but two houses. My advice? Do not get solar panels unless you have the money to pay off the loan in a few years or you will see very little to no savings as a whole. I like Fusion Power in general, although it can be challenging to get in contact with them at times, and we are saving money on our electric bills. Unfortunately, every dime of that savings goes towards the solar panel loans, making our net savings each month a zero or in some cases, in the negative. I would never have gone Solar unless if I didn't know I would have these loans paid off years before they normally would be so we will eventually see the savings. But those who live paycheck to paycheck will not because by the time they get done paying off the loan, the solar panels will more than likely need to be replaced with new ones. So please keep this in mind when making your decision to go solar.

1 year ago

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Ramon Verdugo Oakland, CA

I want to give a big shout-out to Eric C from Fusion Power for helping us select the right solar system. He had the patience to carefully look over our power usage, our budget and made his recommendations. Thanks Eric C for being considerate and getting us a large system for a great price!!

2 years ago

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Joseph Castner Phoenix, AZ

I have worked with many solar companies, and Fusion stands out in my mind. Great company built on solid foundation of ethics and integrity with a knowledgeable and friendly staff. Transparency and honesty are the biggest factors for me, and Fusion epitomizes those values.

3 years ago

Reply from Fusion Power

Thanks Joseph!

Apr. 26th, 2021

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Trey Skousen Chandler, AZ

3 years ago

Reply from Fusion Power

Thanks Trey

Apr. 26th, 2021

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Verified Customer

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Annette Gross Mesa, AZ

Because everything told to me when I signed up is a lie . never got rebaters my summer bills are just as high I am stuck with you . I was promise that combined with sip and your bills it would never go over $150.00 This months bill from sip is 226.00 .

3 years ago

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Michelle Glendale, AZ

Sales person bullied us and made promises he did not keep. The installers installed the solar box in a location that blocked my pest control box. They said they would fix it but they never did and didn't return my calls.

3 years ago

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Verified Customer

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Lorrayne Arizona City, AZ

Before fusion the highest bill I had was 140 during the hot months and $60 from October through April. Now no matter what I have $114 per month plus the aps bill. This was a major mistake.

3 years ago

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Verified Customer

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Frank Saracco Sun City, AZ

We do not receive the power we were told to expect. Called salesman and office after installation because of an issue, never received call from either one. In fact, salesman stopped by several weeks later, lied and told me he never received any calls from me.

3 years ago

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Verified Customer

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Bob Kuest Sun City, AZ

Quick efficient service when I call. I have good experience when I call Fusion; not so good when I call SunRun.

3 years ago

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Maile Phoenix, AZ

Solar equipment runs very well. They were very efficient getting it set up. There was a problem and they came back out and finished.

3 years ago

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Karen Wickenburg, AZ

I feel that they could communicate better but other than that are good and I’ve had no issues with them.

3 years ago

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Farrell Anthem, AZ

It all works great. They were great with installation. I haven’t had to call them much for support.

3 years ago

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Verified Customer

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Gail Davison Sun City West, AZ

The service technician was polite and explained the service to us and we've been happy with our savings

3 years ago

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Verified Customer

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Michael Phillip Mills Surprise, AZ

Because hard to contact anyone and when they call back they dont do what they say they will. Plus when I purchased they promised I wouldnt get pigeons and I have pigeons Im having to deal with because they now say they wont help.!!!!!! YELP is my next web site

3 years ago

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Verified Customer

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Ken Linda Travers Casa Grande, AZ

We were lead to believe we would have little to no electric bill. We bought a system much larger than what our average use was, and yet we have bills .

3 years ago

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Warren Field Sun City, AZ

Emphasis was on selling and then getting a good rating before system was even installed. No returned phone calls or emails. System installed is too small; house orientation and shade trees necessitated more panels.

3 years ago

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Verified Customer

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Tom Goodyear, AZ

Service is smooth and quick and all my questions were answered when I needed them. It looks good and it works.

3 years ago

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Verified Customer

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Kathleen Phoenix, AZ

My representative stayed with me throughout the installation process. I am very satisfied with the product.

3 years ago

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Verified Customer

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Nancy Sun City, AZ

It's confusing. I am not sure how the companies work together. There was an issue with the installation but I called support and they had it resolved quickly.

3 years ago

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Verified Customer

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Terry Sun City, AZ

I wanted to save money on my electric bill and it seems to be working good. They were very good with the set up.

3 years ago

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Lise Brown Sun City, AZ

Efficient, prompt, and kept me informed during installation. So far it has produced as I was told and I haven't had an APS bill in the last 3 months

3 years ago

Reply from Fusion Power

Thank you

May. 24th, 2021

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Verified Customer

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Tina Buckeye, AZ

Dishonest company, I was told I would receive 1000 gift card after installation, never got it. Salesman never put it in the contact. My bad, but I do have text messages from him telling me when I would receive it. Not an honest company.

3 years ago

Reply from Fusion Power

Your referral bonus would have come from your lease company, not Fusion Power. If you call us and give us the name of the customer who your referred, we can follow up with your leasing company.

May. 24th, 2021

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Verified Customer

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Thomas Balsley Mesa, AZ

Fusion was OK to work with but was less than forthright that SRP had rigged the system so that as an SRP customer there’s no way to make a solar system cost effective.

3 years ago

Reply from Fusion Power

Thomas, we just happy to do a bill analysis with you. It is very rare that we find anyone who is not saving by switching to SRP’s renewable rate plans

May. 24th, 2021

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Verified Customer

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RDS Florence, AZ

Customer Service is HORRIBLE! Our Sales rep was great, install team was great, Customer Service is the worst! I'm still waiting on a call back / response since November 2020. I've left numerous voice mails, emails etc - and 6 months later, still no response.

3 years ago

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Verified Customer

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K. Sun City West, AZ

they seldom respond to questions. have to contact many times. I've asked them to stop sending DocuSign and it took 3 months for them to stop. They are just basically unresponsive.

3 years ago

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Verified Customer

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Jason Gillespie Gilbert, AZ

Very professional service, clear explanation and expectations and saving money every month on my power bill

3 years ago

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Cantu Madera, CA

Everything was explained and I understood it. It has gone according to plan though they put the box to close to my gate so I can’t open my gate all the way.

3 years ago

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Verified Customer

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Robert Sun City, AZ

All my questions have been answered. It works and I get a credit on bill. Everything has been smooth.

3 years ago

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Sharp Tuolumne, CA

The first installation went smoothly but after the second installation there are still two panels that are not working. I would really like somebody to email me back or call and tell when they are going to come and fix my unit. I’ve been waiting over month.

3 years ago

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Verified Customer

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Viola Sun City, AZ

Whenever I have questions, I call and they answer immediately. I am very satisfied with fusion power.

3 years ago

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Nioka Phoenix, AZ

Jeff kept me posted all along the way from the time we met to the time I went live. It went very well.

3 years ago

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Verified Customer

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Tripp Sun City, AZ

Some glitches but nothing bad. Whenever I have troubles, they give me the information I need. I am happy enough with Fusion Power.

3 years ago

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Verified Customer

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Linda Florence, AZ

They need to work on contacting people after it's up and running. I have an issue that I'm still getting charged extra and they won't tell me why.

3 years ago

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Verified Customer

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Miller Alamogordo, NM

Installation went well. It was quick and easy. They are a very good company. We don’t have any problems with them.

3 years ago

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Verified Customer

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Scott Mayer, AZ

I like the app because I can go look at the production. It seems to be doing very well. They did a nice job of installing it.

3 years ago

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