Fusion Power: Read 365 User Reviews From Real Homeowners

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Verified Customer

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Edward Phoenix, AZ

I was impressed how quickly everything was put up. They came and did the job in one day. It was fabulous. It has been working well for me. I am happy I did it.

3 years ago

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Duane Manderscheid Sun City West, AZ

had a pigeon problem and was told that now it would cost me $1300 for the pigeon guards that I had been promised at installation but there was not a contract with supplier in place at that time so now the problem is mine.

3 years ago

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Stephen Bourdeau Sun City, AZ

This is a long comment. I base my ratings more so on Sunrun, but it was through Fusion Power through whom I contracted with Sunrun. I'm quite a bit unhappy with Sunrun and wish the Fusion (Sunrun) salesperson had not recommended Sunrun, but an other similar provider.. I have attempted to have my Sunrun (Titan) solar panel system reevaluated, because the figures they used for initial design were not reflective of normal use. The summer figures used were skewed since the house had been empty for a couple of months before I bought it and moved in late July. I'm now in a quandary, because I'm paying more for electricity than before and fear I'll continue to pay more if the system is not reevaluated and redesigned to reflect actual usage based on current statements. The “Solar Credit” is never greater than the monthly $58 charge. The “Solar Credit” should be greater than the monthly $58 service charge. That's why I pay more for electricity now than before. No one at Sunrun customer service seems to get it? It's not rocket science! It shows the problem in the simplest form! Frustrated, I even attempted to contact Fusion Power for help, but that was fruitless. The phone number provided connected me with a sales type individual who couldn't help. During, over a year of dealing with Sunrun customer service, they kept losing utility statements I sent electronically and they kept assigning new analysts to work on my case who really knew nothing and I kept having to explain the issue and resend lost statements and I had already sent and more than once. I quit battling Sunrun for a bit, because of Covid and resulting in a loss of full time staff, but I plan to restart this battle this summer.

3 years ago

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Verified Customer

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Lonnie K Frost Florence, AZ

System works fine but pigeon guards were not installed initially and should have been. Our area has pigeon problems and they love to roost under the panels and create a filthy mess. The installer should have known this and taken the necessary measures to prevent this happening.

3 years ago

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Estelle Rockley Sun City, AZ

The savings is INCREDIBLE! There is nothing to worry about, check, fix, change. All systems are go, all the time. The bill last month was $2.54! Wow!

3 years ago

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Courtney Glenn Surprise, AZ

Our home seems warmer than it did before with 2 new units, duct sealing, and solar. Our air has to be between 74-76 to be comfortable and there is noticeable difference in varying rooms. The company that did the duct sealing came out and now says we need new insulation....we didn't have an issue with cooling before we started this process. It doesn't make sense. Our bill is lower, but with the payment for the solar, it's about the same.

3 years ago

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Denise Peoria, AZ

Customer support is readily available to answer questions throughout the process. Anytime we needed anything, Fusion Power responded quickly. It is easy to understand.

3 years ago

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Richard Sun City, AZ

Installation went fine. They did what they said they were going to do. It is working fine. My electric bill has been lowered so I am happy. I like the program and I would recommend them.

3 years ago

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Linda Davenport Sun City West, AZ

I have sun, I have solar panels. I am disappointed in the customer service. I had bird issues, which I was not warned about and requested that you folks put up the netting. This was suggested by others who have had the same issue and their company provided this service. 600.00 later I have the issue resolved, no thanks to my provider. I have not referred you folks to anyone because I feel you just took my business and left. Also, I feel I should have had more panels as I am not gaining much freedom from the power company.

3 years ago

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John Hall Mesa, AZ

Took longer than promised"¦system under produces"¦panels are not black"¦they put extra holes in my brand new roof"¦they did come through on an issue but first tried to make me pay. Impossible to get a responsible person on the phone! Tried to get me to review them before I was even completed"¦

3 years ago

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Kurth Sun City, AZ

All the dates were met. They did all the work. All the equipment is in, hooked up, and turned on. It seems overpriced and they seemed understaffed for the amount of work they do. It seems to overwhelm them.

3 years ago

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Madden

Everybody is always polite. I was able to have a conversation with the solicitor that came to my door. It was very smooth transition. I do know they did a very bad job with my neighbor.

3 years ago

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John Sun City, AZ

My son picked the company for us. The system works fine but they put some ground rods above ground so somebody can trip over it and they said someone would back and correct it but that never happened.

3 years ago

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Carol Arizona City, AZ

Seems to be good. The installer were great. It can be difficult to figure out but once you get it set up it is night and day and customer service is the best it can be.

3 years ago

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Dale Phoenix, AZ

All my questions have been answered to my satisfaction and the appointments were made and they showed up on time and cleaned up afterwards. It went very well.

3 years ago

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Cathy Telck Mesa, AZ

Because I purchased solar plans from them and was under sold what I needed. And have been trying to get more panels and still keep my warranty. I have been talking to a person in sells and he is been trying to help me. I have requested that one of the owners call me so we could get this worked out. But have had nothing but the run around since. I feel that they got their money from me, which I paid in full for. And now I'm not worth their time. Also my seems representative tried to get extra money out of me. That I had to keep calling about. I have been very disappointed with their business practices. And wonder why I myself have waited this long to say something. There is a gentleman there named Will that has been trying to help me, and I appreciate him .

3 years ago

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Dave Mesa, AZ

Fusion did a quick analysis and design (which seems to be adequate) but then pretty much walked away from the project. There was a three month delay in panel shipments before installation was done, and then there was a three month delay before activation. They did not respond well over those six months and I needed to work pretty much directly with the contracted installer and loan people if I had any questions. Didn't see much value-add.

3 years ago

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Dixie Mesa, AZ

Fusion Power is very professional. Their installers know what they are doing and their team keeps you informed every step of the way. So excited to have solar!

3 years ago

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Lloyd Chowchilla, CA

I like the representation though sometimes I don’t get the right answers but it could be because I didn’t ask the right questions. It was installed very good.

3 years ago

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Dyer Sun City, AZ

Customer service is good. They get back to me right away when I call and they send somebody out to work on things. The only problem I have is that it wasn’t turned on for three months because they didn’t connect things properly. They did reimburse me for my electricity bill for those months so that was a good thing.

3 years ago

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Anonymous Phoenix, AZ

Everything had gone well. They got in quick and installed it before the day. They handled everything professionally. They’ve answered pretty much all my questions.

3 years ago

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Anonymous Peoria, AZ

When the system was sold to me I got a lot of misinformation and nothing has ever been done about that. There was no problem with the installation though it wasn’t working after it was installed. I had to contact the company to convince them it wasn’t working. The sales people need to tell the truth. I was told the system could be taken down if the houses was sold but I have found that it not true.

3 years ago

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Ryan Peoria, AZ

It went up smoothly and perfectly. I have done a lot of my own research on the equipment and I have concluded it is the best equipment for our property.

3 years ago

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Lianne Mesa, AZ

I am comfortable with the sale. They explained the product and service really well. They are really knowledgeable. It seems to be working as it is supposed to.

3 years ago

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Anonymous Queen Creek, AZ

It was installed well. Our representation said ours was one of the fastest to get it working. It gets the job done. I don’t like getting all the emails from them when they want referrals.

3 years ago

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Kathleen Chandler, AZ

I wasn’t interested at first but the sales person kept coming back and he made a very good deal and I was really affected by his knowledgeable so we got fusion power. We’ve had some problems with it. It took like six months before we got online. Nobody was talking with each other so it was not a pleasant experience. They didn’t have enough panels at the installation so they couldn’t do it all in the same day.

3 years ago

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Frances Sun City, AZ

Everything was taken care of, I didn’t have to worry about anything. Their customer support seems like it is very helpful. The equipment produces well.

3 years ago

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Hawkins Casa Grande, AZ

Be very careful with fusion power, it is not what it promised. The sales person is not honest. It is not enough to power the house but when I asked for more panels they refused. It is probably costing more than before I bought it. The installers did a very good job and it does work.

3 years ago

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H Mesa, AZ

It was a good choice and a fair price. They’ve been good about taking care of me and answering my questions. It was installed very quickly and nicely as well.

3 years ago

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Lewis Gilbert, AZ

This company came in and explained in detail the how the the solar was going to work and answered all of my questions and concerns. The day of the install they were early did an amazing job and afterwards cleaned up. I can’t see any conduit at all they did an incredible job on the install. I am also saving thousands of dollars saving hundred of dollars in a single month in the summer!

3 years ago

Reply from Fusion Power

Thanks Lewis

Apr. 26th, 2021

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Verified Customer

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Marie Cefalu Chandler, AZ

Fusion power has been great solar provider. My only concern is when I had issues with my system, I did not get a consistent update on when it would be fixed.

3 years ago

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Mitch Cobb Phoenix, AZ

Communication wasn't as good as it should be. They also never got back to me about painting the conduit they installed. Nor did they call back about replacing a broken tile they broke on my roof.

3 years ago

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Diana Rivera Phoenix, AZ

Because I didn't know some other company was going to install my solar. Who do I call if I have problems later on? I was disappointed that Fusion Power didn't handle the whole job.

3 years ago

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Monica Hall Surprise, AZ

Outstanding agent Jayme C signed us up, followed up with us and every referral we provided. Installation went perfectly.

3 years ago

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H Phoenix, AZ

It took a long time for everything to get together for it to be installed but they have great customer service that explains everything terrifically and gets things fixed as soon as possible.

3 years ago

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John Murphy Phoenix, AZ

We are not getting nearly enough power generated in the spring months to give us credits for the summer, so with the cost of the loan, we're spending more than we were without solar.

3 years ago

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Frisbie Sun City West, AZ

Everything has gone smoothly. They are efficient. We haven’t had to call anybody because everything is done correctly the first time.

3 years ago

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A Casa Grande, AZ

The one time I needed support, they were exceptional. It snowed when it was installed and they were very informative and did what they were supposed to.

3 years ago

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Richard Tucker Sun City West, AZ

The first salesman said we would pay 120.00 per month and it would not go up. When it came time to sign the contract we were told it would go up each year a dollar or two per month.. This is called BAIT AND SWITCH. We stupidly went along with it. So we are stuck with it.

3 years ago

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Morgan Ayers Surprise, AZ

My son and I bought Solar on the same day but from different companies. His company delivered their product and completed the project on time. Fusion solar took two months longer to complete the project.

3 years ago

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Pete Tempe, AZ

Install went well. Has issue where it was not communicated the load controller did not control car charger and GM got hit with demand charges. Only offered a token reimbursement.

3 years ago

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Tom Simmons Casa Grande, AZ

I have a minor problem that has existed since the day I started, your team tried for 2-3 months to fix it then quit trying, I am now told it is a grid issue even though I am the Only customer being affected.

3 years ago

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Roger c Barr Casa Grande, AZ

one reason is one sales person sold me solar panel he said i would get full rebate within 2 years for i could pay down 20% of loan . He was wrong. I also just had to pay a $400 dollar electric bill.

3 years ago

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Richard Surprise, AZ

I am not sure we have enough panels on the roof but I like that there was no down payment and getting them installed went very well.

3 years ago

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Eileen Surprise, AZ

We got talked into it by a salesman. Then after we signed the final papers, we e found out they'd lied to us.They refused to get back to us and we have filed a formal complaint with the Attorney General and the better Business Bureau against them.

3 years ago

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Parker

Customer support always responds in a timely manner. I had a technical issues and it was resolved so I am very happy with it. I am looking to buy another from them.

3 years ago

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Kelly San Tan Valley, AZ

We were told we would get a rebate from SRP and by the time we got the paperwork, the rebate was gone so that was a bummer but as far as solar goes we are happy with that.

3 years ago

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Patsy Sun City, AZ

The two sales people I spoke with were the deciding factor for me to chose them. Their support is excellent. It has been smooth getting it installed.

3 years ago

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Bridget Gilbert, AZ

It is saving me a lot of money. The staff is friendly and does their job. I had some trouble downloading the app to see how my power grid is working.

3 years ago

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Lund

Josh was able to answer questions when I needed answers. Installation was smooth. I haven’t had any problems with the system.

3 years ago

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