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Empower Energy Solutions Reviews

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7.5

Overall Score

Star Rating

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4.8

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49 Reviews

Review Breakdown

5 grade

94%

4 grade

4%

3 grade

0%

2 grade

0%

1 grade

2%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Verified Customer

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Review Source

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J F

The company was great to deal with at the beginning. Installation went OK with some minor issues. 2 years after installation I had issues with my system and they would only help if I paid $600 for a service call even though the part that broke had a 25 year warranty. Said warranty only covers parts not labor. I said I would replace part myself if they could help with the reprogramming of the inverter with the manufacturer. They would not, said would void warranty, said I didn't care about warranty, would not help. Apparently won't stand behind the products they sell. Now I have a 2 year old system that's been broken for 2.5 months with no support and not working

3 months ago

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Reply from Empower Energy Solutions

Thank you for taking the time to write a review, J F. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 475-221-2353. They will be able to assist you with your product.

Aug. 18th, 2025