Dividend Solar: Read 293 User Reviews From Real Homeowners

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Anonymous Dalzell, SC

The first person I spoke to told me something totally different than I wound up with, costing more than discussed and not seeing results like I was told I would. Talking to top guy was a pain as he made it out like I should be soooooooo happy with my dicission to have this installed and I'm NOT. Have told all my family and friend who ask about all this so not sure they will try it. Switched shortly after speaking to the first person and Kathy G. was the last person who avoided me after I stated I was dissatisfied.

8 years ago

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Jonathan Leverence Winter Garden, FL'

The system is not working properly and is somehow raising my electric bill more than its ever been and nobody seems to be fixing the problem. So now I'm paying double to my electric company and still paying for your junk system.

8 years ago

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Lynn Hall Osceola, IA

Nothing do I like about this company . They are just liars. They will not remove the liens on your property at all upon receiving full payment ... they have a convoluded contract with a horrible customer service. They will not work with you they like the fraudulent solar installation company are out for one thing and that is to take you for your money. I didnt even have the system that is on the contract. They wouldnt make it right they knew it. they got payment in full for something i never had or worked and they still wont do right by the customer and remove the liens not one but two that they put on my property and as to date are still refusing to remove them. They are a financial lending institution they are required by law to follow the law . THEY DONT I REPEAT THEY DOBNT THINK THEY HAVE TO DO NOT DO BUSINESS WITH THIS COMPANY

3 years ago

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Menachem Glik Brooklyn, NY

I just purchased a new house, got the mortgage, my credit score is 800, I also lease a car, but guess what! When I tried to transfer the loan on the solar panels from the seller to me, Dividend solar wouldn't transfer the loan to me for the following reason: "Number of established accounts." Like, seriously?? So yes, I only have one credit card and one loan on my credit history - what to do - I don't like in general to loan money. I like to pay with my money I have. So therefore you rejected my application?? Such a terrible company!! You didn't even ask for my employment information, how much I make, my financial situation. You just decided to reject my application for not enough credit lines?? I just got a mortgage for the house - which is a lot more than the amount of the loan on the solar panels, I lease a very fancy car, but Dividend Solar decided that I'm not good enough for them. Such a terrible company. Don't waste your time. There are a lot better alternative to this terrible company.

4 years ago

Reply from Dividend Solar

Hi Menachem, We are sorry to hear about your experience with us. Our goal is always to provide our customers with the best possible financing experience. We are glad that our customer service team was able to talk with you regarding the specifications of your situation. Please do not hesitate to give us a call if you have any other concerns or any further questions (844) 8057100. Thank you.

Aug. 12th, 2021

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Darren Griggs Pflugerville, TX

I'm having a very difficult time with this company to have someone come out to fix my Solar Panel Box. Dividend decided to do business with Evo Energy whom I went through for solar panels. I believe they took advantage of my being a veteran and really used that to sell me on a high end system with a built in backup generator worth 2500.00 for free. I've been with them for a little over a year and have not heard from Evo energy since Sep, 2020. Being in Central Texas we had the freeze and mostly everyone lost power. With the generator I have I thought for sure I would have some power, but it didn't work. On top of that the Solar Panel box was hanging off the wall as the installer did a horrible job. I contact Evo Energy without a response, contacted the installer without a response. Now to Dividend, they state on their sit they have A network of quality driven partners, not true as they no longer do business with Evo energy. They also state Workmanship warranty & High-quality installation, this is coming directly from their site. This also isn't true as my Solar Panel box is hanging off the wall on the side of my house. I first contacted Dividend Feb 25 to let them know about my issue with the Solar Box hanging off. I sent a lengthy email with pictures showing how the box was leaning off the side of my house. I got a phone call but that was about it. March 8th, the box has completely came off the side of my house. I was literally holding this 60 pound box screaming for help because if it dropped, then everything that attached to the side of my house would also fall off. Luckily my daughter was able to hear me and brought me a chair to rest the box on. I called Dividend again and all they did was take my name and number and said they have to call around their 3rd party companies to come out. Here it is March 15th and I've head NOTHING from the company!! But let me miss one payment and I'll have Dividend reps calling my phone non-stop to get their money. I don't know if my panels are functional, and having the box leaning the way it did was a huge safely hazard to my family and I. I had to pay someone 150.00 to come make it stable enough to remove the chair until a professional comes out to fix it. Again I've heard nothing and I'm honestly very upset that Dividend say they do all these things on their site, but none of it seems to be true. I wish they would come and take these panels as this has been a horrible experience. Had they had the right companies working for them Evo would have never gotten by business!! Seems like this company only wants your money and nothing else!! Signed, one pissed off Veteran!

4 years ago

Reply from Dividend Solar

Hi Darren, We apologize for your experience. Our goal is to provide our customers with the best possible financing experience and we are sorry to hear that this was not the case for you. We are glad to hear that you were able to talk to someone from our customer success team so they could answer any questions or address any concerns you had regarding this matter. As you discussed with our customer success team, we will be sending a 3rd party to your property to fix the repairs. If you have any further questions, please do not hesitate to give us a call (844) 8057100. Thank you.

Mar. 18th, 2021

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William Lucas Cape Coral, FL

I am writing this as buyer beware this company ripped me off, I got a loan through them not to bad of an interest rate however there was a clause that I have to pay them $265.10 for 13 months. I called them very soon after signing the contracts in actuality I never signed myself the solar company just pushed the application through on their laptop at my kitchen table, Either way I did agree but when I call Dividend Finance to see if I could pay the lump sum payment there representative told me on the phone directly that I have no choice but to wait the 13 month’s to pay the lump sum payment. I did have the money in the bank at the time and still do. I knew the lump sum payment was coming up so I called to get my logon information for their payment portal at that time the representative stated oh no you could have made the payment any time and it would have activated the account so that the payments of $265.10 would have done towards you’re loan instead of pure interest. Now I know some people need to have that period to pay I did not there purely ripped me off. Now I am not saying they are in practice of doing that with everyone but they did it to me who knows if they won’t do it or something else to you. I have paid the as soon as I found this out they supposedly did an internal investigation to say that all my phone calls to them have disappeared so they have no proof I ever called them in the first place me I will continue to tell everyone about the business practices of this company because they are wrong.

5 years ago

Reply from Dividend Solar

Hi William, We are sorry to hear about your experience and this misunderstanding. Someone from our Customer Success Team will be reaching out to you shortly to discuss and provide an update. Thank you.

Feb. 14th, 2020

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Megan G Glendale, AZ

WOULD NEVER RECOMMEND!! We got solar a few months ago not expecting to sell our house. We have not been able to sell our home because Dividen Finance (who nerdpower uses) has declined two of our buyers wanting to take the solar over (buyer has a 778 credit score). Whoever installed the solar also broke numerous tiles on our roof which we never would have caught if it wasn’t for an inspection. They did come fix that but talk about integrity. Would never get them again and if you’re planning on selling a home in the near future DO NOT DO IT. Now we’re unable to build our home since they have denied every buyer that is preapproved for a 300k home.

6 years ago

Reply from Dividend Solar

Hi Megan, First off, thank you for your taking the time to provide us feedback. We are sorry to hear about your experience and understand how this situation could be frustrating. Loan assumptions can be tricky, as we require the same criteria to underwrite new customers as we did for you initially. There are a lot of factors we take into consideration during this process and we make our decisions on more than just the applicant's credit score, as we have discussed previously. Often, when this is the circumstance, the value of the electricity produced over the life of the system is added to the home value, and the system is paid off with the home sale. Our team would be happy to discuss this with you further, please don't hesitate to email us at or call us at 844.805.7100. Thank you.

Oct. 31st, 2019

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Cynthia Taylor Zephyrhills, FL

My experience has not been as delightful as every one else. First off my solar company Set Up My Solar was a joke. I was NOT told to put my tax refund towards the loan or it would automatically increase January 2020 by $75 (luckily I did it anyway before I found that out). The accounting is a joke. For the past 3 months I have had to make 2 payments a month because if I made a payment to early they do NOT apply towards my monthly payment and then another payment is due on the due date. They got me 3 times before I realized it. And it isn't like it was all applied to the principal like every other loan I have. NO they took interest out both time. Talk about a rip off. I will never finance with them again. Be careful and read the fine print.

6 years ago

Reply from Dividend Solar

Hi Cynthia, we are so sorry to hear about your experience with Dividend Finance. I have passed along your contact information to our Customer Success Team and someone will be in touch with you shortly to discuss your concern offline. Thank you.

Oct. 10th, 2019

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Juan L Gonzalez Kissimmee, FL

Dividend financed the solar panels purchased through USA Solar / Solardot, after installation performed by a subcontractor hired by USA Solar who never got paid, USA Solar disappeared , phones disconnected, empty offices, etc, then it reappeared as Solardot but still no way to comunicate with them, today system is working but with no information about what kind of panels where installed, no warranty, no monitoring and a lien place on my house by the installation company, I contacted Dividend many times asking for help since they worked with USA Solar for the financing, promised to help me but never did, all this happened in the last 6 months, now i've been forced to hire a lawyer with the hope to take everyone to court. Also, Beware, going solar is not what they said, panels does no produced amount of energy promised.

6 years ago

Reply from Dividend Solar

Hi Juan, we are so sorry to hear about your experience and understand your frustration. It looks like we have reached out to you to discuss this concern and are currently helping you work towards a resolution. Please don't hesitate to reach out to us should you have any further questions by calling us at 844.805.7100.

Sep. 19th, 2019

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Ryan H Normal, IL

Dividend's sales agents from Straight Up solar is very pushy when it comes to closing the sales deal. They will say anything to get you to sign the papers, and it's nothing short of a predatory loan. First of all, let me be very clear that YOU WILL NOT SAVE ANY MONEY by going to solar -- not a chance for what you have to pay up front. Our system cost $32,517 for a 9.6KW array. Regardless whether you take out a loan or pay up front, even after federal rebates, you still won't break even in at least 10 years. I'm not going to dive into too much details of the financial argument, but just know that they'll say anything to make you believe otherwise. There are multiple provisions that are problematic: 1. You must keep possession of the panels at all time 2. You may not remove the panels 3. You can't sell the panels These provisions significantly hampers your ability to sell your house because they are in direct conflict with the fixture laws of many states. In many states, anything attached to a house is considered a fixture and must be removed before the listing. This allows the company to charge a significant fee for the uninstall -- a whopping $7,000. It's nothing short of extortion. Then, there's the local utility company requirements -- $1 million dollar mandatory liability insurance -- a major hurdle that would significantly affect your ability to sell your house, should you move. This is because whomever inherits your solar panels would have to buy additional insurance as well -- as long as it sits on the roof. On top of this, your accumulated solar power, is reset every quarter to zero! YES, if you collected 1500KW total in the spring and hope to use it in the summer, sorry, you CAN'T. The local utility company resets it after May 31st, wiping out all your gains. None of those were disclosed to us before we signed the paper. I had to find this out from someone in the City Hall. After our panels were installed, it was generating 2/3 of it's capacity for over 45 days! None of their "engineers" could tell us why until the "head engineer" came and found a wire wasn't connected. Lastly, if you decide to go with those guys, you should hope you will NEVER move. As stated above, having panels on your roof affects your ability to sell your home. If you want to take down the panels, they charge you a ridiculous $7,000 for the labor only, NOT INCLUDING POTENTIAL ROOF DAMAGE REPAIRS. Note that the average cost to remove panels in the US is about $1,000 to $2,000 tops. I spoke to someone at another solar company and they were shocked to hear the $7,000 quote. The bottom line is, you need to do a lot of research before you go solar. I learned the lesson the hard way. I am a strong advocate of environmental protection and I sincerely hoped those guys shared the same passion. To my utter dismay, Straight Up does not share this passion. They are NOT in the business to make the world a better place but only to make themselves rich.

6 years ago

Reply from Dividend Solar

Thank you very much for your feedback, and we are sorry to hear you've had a negative experience. We will follow-up with your solar installation company, and have our customer success team reach out to you shortly.

Jul. 23rd, 2019

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Linda Phoenix, AZ

The issue is in the customer service after everything has been installed. I have been unable to log into the site to simply pay more than my monthly charge. When you call [limited call times that don't work for people who work outside of the house and don't have access to their personal computer at work]. There is this automated loop and you are on hold for an hour and suddenly the line cuts off. Try that a few times a day and experience the frustration. Try to work with forgotten password and unless you have the password the system simply states logic in error another dead in. Today is Saturday morning and I got a call before 6 AM message is it is Dividend Solar calling and leaves a number. I call the number and guess what the automated loop it is outside regular business hours leave a message. My frustration level with this company is now over the top this routine has been ongoing for months. I fail to grasp why the difficulty getting into your account. Is there some reason the company benefits from the customer only being able to pay only the monthly fee??? One of the selling pitches I remember is "not to worry as long as the minimum is paid monthly no interest" that is great but I would like to pay down on the account rather than it drag out for years!

6 years ago

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Anonymous Houston, TX

I am unhappy with the service and the cost. I was told one thing and got something else. Inforamtion given to me was untrue and i do not appreciate it.

8 years ago

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Anonymous Warren, RI

I didn't really pick Dividend myself, it came with the Solar plan that I got. The installation itself was excellent, but everything else wasn't that great.

8 years ago

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Ron Van De Genachte Annawan, IL

I am not real sure who I need to talk to , but I had solar installed Aug. 2019.Dividend is the finance Com so this is where I start . Never received any grants payments up over $100.00 a month , another is system quit working back in June of 2020 and no one will come fix it , yes I am very upset that no one will help me 260.00 a month for payments plus electric bill , kind feel like I am getting ripped off .

4 years ago

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Heriberto Figueroa North Reading, MA

I have a few issues when I apply for this loan seller told me when I do my tax return I will get a refund a check for $10,000 for the solar panels and I have a choice to send it for the principal loan or I can keep it and I just find out the $10,000 IS NOT REFUNDABLE NO CHECK seller laying to me now my payment go up, how you expect me to send you the $10,000 when is not refundable I need a Help in this matter please contact me I'm trying to call you guys and they are never answered I just leave a voice message with not future contact

4 years ago

Reply from Dividend Solar

Hi Heriberto, First off we wanted to say that we are sorry to hear about your experience and thank you for bring this to our attention. Our goal is to provide our customers with the best possible financing experience, we are glad that we were able to resolve this matter for you. Please do not hesitate to give us a call if you have any further questions (844) 8057100. Thank you.

Mar. 26th, 2021

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Ken Renfro Nokomis, FL

The instillers are a joke that dividend solar hire. They look like street people in a co. Tee shirts. My roof has leaked water from bad imstallation .Installers go out of bussness. Clam they never got payed by dividend solar. So The job is only haft done by installer .Sales teem gone they clam they never got payed .so far lies cheats an crooks all on them. Ken Renfro.

6 years ago

Reply from Dividend Solar

Hi Ken, We are so sorry to hear about your experience with your installer and understand how this could be frustrating. Someone from our Customer Success Team will be reaching out to you but please don't hesitate to call us at (844) 805.7100 at any time. Thank you.

Nov. 15th, 2019

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Stacia Adkins Syracuse, UT

The worst our solar sales man lied about everthing the interest rate the payment etc. He forged my husbands name on the documents for dividend and they dont care and wont do any thing about it they are in bed with the solar companies they get alot of good reviews because they will easily aprove you because its in their best intrest but when you have a problem your basically screwed.

6 years ago

Reply from Dividend Solar

Thank you again for your review and we are so sorry to hear your experience has not been positive. Our team is continuing to investigate and will stay in touch to review findings and potential solutions.

Jul. 25th, 2019

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Tom Flanagan Egg Harbor, NJ

Have solor system for 3 years. Installer went out of business. Dividend solor still owns and monitors system. System has tripped out teo times. I was never told about it. Lost a lot of generation! I paid system off 6th month ago. My emphases log in has expired now. Enphase records say Dividend still owns my panels. Dividend has cost me a lot of money, now they are saying there just a bank. No warranty help or refunds, but they advertise there your partner. STAY AWAY. POSTED BY FLANAGAN IN NJ.

6 years ago

Reply from Dividend Solar

Thank you for your feedback and the opportunity to find a solution. We are glad to hear you were able to get your email address corrected with Enphase, and that your system monitoring is restored. As mentioned, we have scheduled a technician visit with SunSystem Technology, our extended warranty partner, to come check your system and assist. In the event further issues arise, please reach out to us with the direct contact number we provided, and we’ll do all we can to help out.

Jul. 12th, 2019

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Char el Wilburton, OK

They’re horrible they use underhanded tactics to make a sale. They use multiple people on their phone calls to intimidate. And I have a very expensive bill for a solar system. I cannot use the installation has been incomplete and dividends. Soler has been less than forthcoming with any kind of support.

2 years ago

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BOBH Montague, NJ

IHAVE PAID THREE PAYMENTS AND SOLAR NOT WOKKING THE SOLAR AND THE INSTALLER TOLD ME TO SIZN THAT THE PANELS WERE INSTALLED BUT THEY WERE NOT OKED BY THE UTILITY COMPANY AND THERE STILL ARE NOT AFTER 4 MONTHS I AM PAYING ALOAN AND THE ELECTRIC CO STAY AWAY THIS CO

6 years ago

Reply from Dividend Solar

Hi Bob, Thank you for leaving a review and giving up the opportunity to better serve you. Can you please send us a private message with your last name and the best phone number to call you at, so that someone for our Customer Success Team can reach out and help you resolve this issue? Thank you.

Nov. 20th, 2019

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Lamont Adkins Syracuse, UT

BIG Scam ever the system that was installed was susposed to be 130% what a joke it's not even producing 100% so now we have a power bill and a solar bill. They may only be the finance company but they are letting the installation company's take advantage of their customers they dont care as long as they are getting their money.

6 years ago

Reply from Dividend Solar

Hi Lamont, we have reached out to you via phone to discuss your concern, but we were unable to reach you. Please give us a call back when you have a moment at 844.805.7100 so we can assist and answer any questions you may have. Thank you.

Sep. 19th, 2019

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gil raleigh Warwick, RI

I have been trying to get rid of solar and have ran into a brick wall. I feel solar is a rip off. They told me I would be saving money. My last month bill was 153 for electric and all I produces was 54 dollars plus I am paying to 246 a month for the system. So instead of just paying 153 for electric I paid 346. How is that saving money.

7 years ago

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beeauten@gmail.com Phoenix, AZ

Finance system. The requested my social security card which I haven't seen in 20 years. This was ridiculous and humiliating. I am 62 and have excellent credit. The claimed it was for my security what a laugh as I eventually sent them the top two lines of a tax return by photo from phone some security totally displeased

8 years ago

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susan weiss Southampton, NY

There is quite a bit of double talk when discussing your financial benefit. Be sure to do your homework and carefully review the contract they send. In addition to this, the sales people assigned to me were rude and lacked concrete knowledge. Needless to say, we did not use this company

9 years ago

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Jim 93021

Dividend Solar is not a solar company, but a financing company that passes leads to solar companies. The company that I was referred to did not have a technical solution that met my requirements.

8 years ago

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Verified Customer

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Rick Ballou Spring Hill, FL

They made promises never did them, the system is not right for my needs. 1 is the lowest you have

8 years ago

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Kyle Hahn San Marcos, TX

Do your math! These guy allie with scam artist installation companies to sell you a false bill. You will definitely pay more than you are quoted. Trust me.

6 years ago

Reply from Dividend Solar

Thank you so much for providing this feedback. We are very sorry for your frustration, and we take scam allegations very seriously. Someone from Dividend will reach out shortly to better understand your experience and work toward a resolution.

Jun. 21st, 2019

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luis A. Rodriguez Brandon, FL

I used to pay 180.00 max for electricity now I pay 149 for electricity plus the solar system 124 almost 300 dollars They lied to me about saving money

7 years ago

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Richard Boggs St. Petersburg, FL

Horrible customer service and they lied about getting my power bill to zero

8 years ago

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Cathy Jones Oroville, CA

We can't monitor our solar system, as stated in our contract.

8 years ago

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Dustin Garrens Magnolia, TX

Horrible company! Scammers running this machine and will leave both your company and your customers high and dry, when you least expect it.

7 years ago

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Debora Dingledine Troy, MO

I chose them because it sounded professional , I was called twice by two people for the same thing ,and never got a follow up

8 years ago

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Bobby John Gilbert, AZ

Never answered all my questions. Asked for more in depth answers and was never fully given an answer. Seemed like a huge sales pitch.

8 years ago

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David 95691

Online reviews said they were good. Spoke to salesman and he said that a local contractor would contact me. I'm still waiting.

8 years ago

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Allen Menkin 34120

Terribly ineffective. More interested in financial data than in providing service. No useful follow up.

8 years ago

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Steve Taylor Laguna Hills, CA

Customer service is horrible, tried Phone, email and even actual posted letter. No response

7 years ago

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Jasmine roth Austin, TX

Horrible customer service. Other companies have better rates. Not willing to work with customer

8 years ago

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Suzanne R Gaston, OR

negative - never replied to my request for information. What a waste of time!!!

8 years ago

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Doug E Peoria, AZ

Did not like interest rate or terms. Would not negotiate a lower interest rate.

8 years ago

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Who ever answers the requests from the website 1906

Very slow to respond. Poor communication they were not interested in customer service

8 years ago

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shane 35226

product look promising, but told not in my area. horrible marketing strategy

8 years ago

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Anonymous Tucson, AZ

Bad, sun run chose them No communication poor service

8 years ago

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No Name 86301

Was not impressed. If any thing I would not chose them

8 years ago

Dividend Solar Reviews

Summary of Reviews