Direct Energy Solar Reviews

I went with Direct Energy solar because we wanted to own the system free and clear. We used our own financing and they did not press the lease option. Other ( solar city and sungevity) companies did not listen when I said I wanted to own them and not have them involved after install was complete. Also, the main reason for going with Astrum Solar (that was the name of the company which was then bought out during our install) was their promise to manage and sell SREC's and give payment to us. Not every company does this. Anyway, after a long year of many problems with the solar project including install delays and mainly energy supplier given improper paperwork and billing and wrong meters and production problems it all works well. my wife and I ended up taking care of the paperwork with the enegry supplier because astrum failed so many times and we ended up paying for solar energy produced due to improper regeneration meter location ( not national grid fault,astrum was at fault). so I shut off the solar for two months last summer to get that all straightened out. pain in the... Love the install, looks awesome. Quality German panels produce advertised energy output. Only disappointment is the SREC's (the main reason for going with astrum) payment. They promised $1250 year or more with the size of my array(7+kilowatt) making over 6 megawatt hours a year. Well, we complained about this unfulfilled promise and got a load of ... in an email from them and then a $250 check last year. so DO NOT believe all the promises about SREC's and energy supplier payments. national grid just changed the payback structure so it's less money to us. we still have a credit every month ("no payment due" on our electric bill) but somehow we still owe money even after credits applied on our other meter. All in all after a new roof and the solar we're all in for just over $34,000 for 28 250watt panels. Wow, we are hoping for legislature taht helps out individuals that spend so much to further solar and are willing to wait up to 20 years to realize the investment. Mostly happy customer here metro south Boston,MA.

Hello, the Facts and Numbers stated above are incorrect. Production Guarantees and Warranties are not what is in my contract. We are yet to sign and considering Direct Energy, so I feel this information is misleading. The contract is far better for the customer with 25 year Service and Parts and a 20 year Production warranty, I believe we both need to check our sources. Possibly this is why Direct is not getting its fair review or I'm being mislead.