Deca Solar Reviews

I moved into a new home. A door to door sales person came through to introduce Deca who previously did business as Zenith. As is the case with sales people, they talk a good game and make promises. After a little research I decided to move forward with the purchase and installation of the solar panels using Deca as the provider. The process started ok. I was a little put off with the installation planning. My sales person didn't work with me to set a date. He called me and said, there's another house in the neighborhood with an install so we're going to do yours the same day. Well, I work away from home so I have to make arrangements. There wasn't enough time for me to do that so, I was not at home when the panels were installed. It seemed like as soon as the panels were installed, the Deca sales person forgot that he had a customer. His promise to me was that he would check up and follow up until the process was complete. As it goes, the last time I saw my sales person was a day after the panels were installed. I made contact with him a few days later because my security cameras were off line which could have been disconnected when the installers were in the attic. After that. silence until I received a note on my door from Oncor indicating that I was stealing solar energy and that I needed to turn the panels off immediately. Well I didn't know the panels were on nor did I know how to turn them off so I bypassed the sales person and contacted Deca directly to have someone come through to turn off the panels. Then I contacted Oncor to check next steps. Well the story goes on and on until I was able to connect with Deca employee Darren. Darren assured me that he would make sure the rest of the process went smoothly. I hung onto his promise (again) and he delivered. Darren took my case to the team that could finish the process. It took about a week and a half to finish up the needed requirements with Oncor and to connect that with what Deca was supposed to do. I was kept in the loop along the way. Finally finished, Darren contacted me to stop by to turn on the panels and install the app on my phone. It seems that everything is working as designed. The app on my phone shows me progress and the meter outside shows activity. Waiting on my first bill. The process began in April. We're in Mid June now. This may be normal. My story doesn't have an end right now but, for anyone interested in this process, I recommend asking for or creating a written check list when talking with your sales rep to make sure price points and benchmark dates are being met. Also get the name and numbers of people at the company to call. I've learned that sometimes sales people can be kinda wishy washy or they over commit. They're done when the sale is done but, they don't make proper transitions to connect the customer to the next team responsible for completing the process. If my sales guy had made that transition instead of personally promising that he'd be there every step of the way, my review would have been 5 stars instead of 4 stars. Overall I'm at peace with my purchase thanks to the follow up and follow through by Darren.