TriSMART Solar: Read 376 User Reviews From Real Homeowners

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Verified Customer

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Garrett San Antonio, TX

State-of-the-art and up to date. We haven't had to do much physically with the equipment. They were here probably four or five hours to install and when they were done it was ready to be powered up. They reached out to me quite a bit during the approval processes and were making sure that people were arriving on time when they were supposed to for the different inspections and then on top of that they would do what they could to expedite the process. The inspector was in the area and he said, Hey, I can come to your house, we'll take 20 minutes. So he actually came and inspected the house a couple weeks earlier than originally scheduled.

1 year ago

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Verified Customer

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Christine Del Rio, TX

Installation of our solar panels went super quick and the company that installed came from San Antonio, just three hours away. They showed up early, they stayed until everything was done and they cleaned up and it was fantastic. We've had no problems and it's been easy and seamless. They have worked with us continually in getting all of the permits and all the approvals and they always kept us in the loop and it was amazing. Josh was amazing and he was very clear on how everything works. It just proved to be the right choice at the right time. Overall the company has been amazing, the workers are super up front and clear about any and all changes that have occurred and it's been super easy. We're consuming way more than what our solar panels are producing and I understand that changes seasonally but, it's definitely not the value that we were expecting.

2 years ago

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Verified Customer

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Shad Harlingen, TX

I would said 5 just because they've been very responsive and you know if there was any issues you know as I'm sure you know when. You know once it's installed and they're still the process of getting everything expected before you turn it on and all that kind of stuff and and they were very supportive as far as that way and then trying to make sure that you know they sometimes it is a process you know word to get now your city out there but also you know my electric provider and things like that and. So they were they were pretty good trying to keep abreast of all added in making sure that didn't take longer than than the appropriate amount of time you know you know even though the north is a process do take currently we're still good in doing that. everything seems to be working appropriately everything seems to be running the way that the way they were going to be it's not. Paul P. early or anything like that it it all seems to be working very smoothly and well I would have an issue. I said I haven't had any issues. And everything that are my question with them is been met my satisfaction so. I've actually already mentioned it to a few people. It was really very simple and easy and I mean really you don't have to do much at all given access to our garage which has a our our panel you know our our panel or whatever and then you know obviously access to the to the backs and when you do have the sent back in on it but it was not immediately. Is very quick and easy was working from home or to try again and destructive you know might not at all as far as noise or anything like that I mean you get all those pretty simple and quick. Just the fact that everybody was very professional I emailed the installation process was very sweetly and you know the. Customer support and everything else very good as far as you know following checking on you know how its going the emails that I received your email also very helpful and are you see. Reminding me of you even I'm just you know happen with you soon and and even though it's I don't you know pay and everything like that it's still nice to to get the email in the mail you know Hey is. And you know whatever so he I think it's just overall it's just a really good. Really good process and the communications are really good so.

2 years ago

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Verified Customer

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Roy Mesquite, TX

My experience has been very positive. They were able to communicate with me. Throughout the process we had delays because of the city and they were able to keep me informed on the progress of the project. The equipment looks good, not bulky and doesn't distort the look of my home. The cost is very efficient. The whole process took about four months but they followed through on every step and were trustworthy. Installation was very quick and efficient, took two and a half days and I was very happy with the look of escalation and the timeliness. This was a pleasant experience from initial contract throughout installation and performance so I would highly recommend trismart to others who are looking for solar panels.

2 years ago

Reply from TriSMART Solar

Roy, thank you for taking the time to provide your feedback about your experience with TriSMART Solar. We strive to continue to provide you with best-in-class service. Please feel free to tell others about your experience with TriSMART Solar.

Jun. 14th, 2022

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Verified Customer

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Oscar Pharr, TX

The sales people came by and they were better able to explain all the solar panels and working with the material. Whenever I called they were always respond to my questions and very knowledgeable on their on their materials in solar panel systems. It was basically seamless, the installers came by introduce themselves they let me know what they would do and how long it would take them and what part of the house should be working on and everything went without incident.Iit's been very durable, my neighbors have had different companies that came by and they install that and they've had trouble they've had issues with the panels and I have not.

2 years ago

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Verified Customer

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Aundreal Killeen, TX

The pannels are awesome, the amount of solar panels that I got with them was like half as much as other companies, it was unbelievable. There was no question on my mind of which company I was gonna go with. Overall it was a great process, it was wonderful and I definitely say if you're in your forever home this is definitely the way to go solar and TriSMART is an awesome company to do it. I had a software issue and they got resolved very quickly and didn't have any more issues after that. Right now our power just went out I don't have a battery operated system, but as soon as the power comes back on my system comes online, I don't have to do anything extra to make it come back on. We had all the pannels installed in two days, and that was delayed because of the weather. If we had a problem I was able to get a hold of someone and the problem was resolved immediately. I was able to get everything that I wanted without having to have an extra utility bill.

2 years ago

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Verified Customer

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Angela Austin, TX

High level of care all throughout. It was a process, but there was never a moment where I didn't know where I was, that I hadn't any clue where I was. I always knew if we were waiting on the permit or if they were going to put it in on Tuesday. I always knew where I was. It went much quicker than I would have ever thought. I did it in two stages, I think I did 14 panels in 2020 and then I did another 10 in 20, early 2022. The first installation I think maybe took about 3/4 of the day. The second one took like 1/2 a day.

1 year ago

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Verified Customer

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Jacob

The owners are great guys and I feel comfortable with their company. Anytime I need anything I'm able to get a hold of someone and that is really important to me. Installation was smooth. I mean there weren't any hang ups or issues at all. We were happy with it. I am happy with the equipment too. We work closely with Zack and with Mark and John and all three of those guys were awesome guys and so if we were ever to go solar again in another house we would certainly consider using trismart.

2 years ago

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Verified Customer

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Tomasz Castle Rock, CO

I like the equipment that they use and the price competitiveness. Very responsive and very attentive to questions and requests for changes that I had. They were just on top of things. During installation, I had a few requests of where I wanted the panels to go and they took care of that. They were very good at adapting to the changes. I have no issues with the product, so far it works really well. And all the equipment is functioning how it is supposed to. It is easy to work with them.

2 years ago

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Verified Customer

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Michael San Antonio, TX

Reputable. Anytime we had an issue or problem they were quick to respond and resolve. Installation was very smooth and very quick with no hiccups. Very happy with the work of the professionalism. And the expertise that everybody came with. So far we've had no issues with any of the equipment. We've been very pleased with the materials we have been able to purchase. Customer support is great.

2 years ago

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Verified Customer

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Kenneth San Antonio, TX

Salesman was straight to the point. So far I've only had like one or two issues and when I called, they took care of it and got everything handled. Installation was quick and fast and they were professional and they made sure that they didn't leave any trash behind or anything else. We've had it for about three years and so far I haven't had any issues with anything and haven't had to call about anything at all.

2 years ago

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Verified Customer

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Cecil Mabank, TX

My overall experience has been very positive. Every time I've had a problem they have responded. They came in and they did a thorough inspection before installing the panels. They installed them and did a very thorough job. And I've been very pleased with everything. Everybody was great. They were really great at taking good care of me and I'm very pleased with what they have provided for us. Value for your money is absolutely great.

2 years ago

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Verified Customer

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Allen Lone Oak, TX

I don't have any problems with this company. As far as installation, all materials were delivered and they showed up and were done in a day. It was pretty fast, they cleaned up after themselves. It was done well. The product is pretty user friendly. The panels are still working good. I haven't had any issues at all. I think it is a little expensive.

2 years ago

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Verified Customer

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Ian Littleton, CO

I don't have any issues with them. They were the best fit for what I needed. I've had no issues with customer service, they've done everything I've asked. I think installation was all done in one day. Other than that they came back the next day to fix a couple things but it was smooth with no issues. Everything works properly and I've been able to check the status of the app and everything so I can kind of see how everything's going so it's very user friendly and transparent.

2 years ago

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Verified Customer

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Gregory Bottoms Elgin, TX

They are a little more expensive but I think the quality that you get basically offsets that. Trisamart so far been fantastic and working with the consultants I've been working with. The survey and installation was basically seamless and there was total communication all the way along the line and great follow up afterwards to ensure that everything was working properly. They were very responsive that issues I had with the system and they come out take care of it. They were able to provide the answers I needed.

2 years ago

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Verified Customer

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Erin Kekai Lockhart, TX

I am happy with TriSMART Solar and their customer service. However, I am NOT happy with the person who sold us the solar panelis. I am Extremely disappointed about how he has handled certain aspects about our loan agreement. He PROMISED us referral compensation payments, but he has Never once adhered to his promise. His sales techniques are crap and he is Never available to help when I need answers. I realize he is Not personally affiliated with TriSMART Solar, therefore I do Not blame them. TriSMART Solar has always been available to answer my questions and offer me good advice.

2 years ago

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Verified Customer

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todd Reeves Round Rock, TX

It is hard to say, I am not unhappy and I am not necessarily impressed. They did a great job of installation and it works, as far as I can tell well. But I need time to determine if it was worth the investment or not. I installed in last spring, so performance in the summer in texas is not going to great. I need a whole year to judge. I would like to see them offer an evaluation of performance report every 3 months. Which is almost how long I have had my system. then maybe a clearer conclusion. Right now, with the payments spread out over 25 years even at 2% at my age of 59, does not really look like the smartest decision on my part. Of course, I am not a greeney. All I want to do is not be affected by stupid goverment regulations and policies, which this system may do over time. I do not like that I can't easily disconnect from the grid and reconnect when I so desire. This makes installing batteries illogical.

2 years ago

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Verified Customer

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Harold Round Rock, TX

If I ever had an issue I could call. And they would take care of it or someone would get right back with me. We have had it for almost a year now and have had zero problems. Everything seems to be working great. I am very likely to recommend them to a friend. The installation process was simple and easy, they told us the date and time. And everything was done on schedule as promised. The person who came by the house and explained the whole process was knowledgeable about it and answered all the questions. We have been very happy going with solar.

2 years ago

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Verified Customer

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Tena Cedar Park, TX

Their presentation was very thorough and what they presented made sense to me. Their response was quickly with any questions all right and after everything was installed in it came time for my income tax I contacted the person who was the manager and she sent me all the paper work at this very easy for me to get my tax refund. The crew manager talk with me every day and they cleaned up after themselves very professionally. The value was very good and they are guaranteed.

2 years ago

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Verified Customer

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Jose Brownsville, TX

I looked at several companies and pretty much I like what TriSMART was offering. It went smooth and fast. The way that the panel look on my ceiling that looks pretty good and I have no issue whatsoever. I'm a satisfied customer with TriSMART I don't have any issues. Everything on my equipment is working properly that I have that I was provided to monitor my energy is working well.

2 years ago

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Verified Customer

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Kimberly Converse, TX

The presentation was good and what they had to offer was great. They were always available when we needed them and when we have questions or concerns they were always available for. It was smooth, it was fast and they've got it done in a timely manner. Everything was first class. The panels have a good warranty and the service was good. They did everything they promised. They were always on time and everything.

2 years ago

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Verified Customer

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Matt Round Rock, TX

They were just so nice and helpful right off the bat - nothing but honesty from them. I really didn't feel the need to go search around with other solar companies after talking to them. . I was paying $330 a month for electricity and that's down to $155. Overall great - the only issue was the disconnect between the loan financing vs the salesman vs the installation. It was a little disconnected and it took a little more effort to figure out who I need to talk to. Not terrible but I think that could be improved

2 years ago

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Verified Customer

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Julie Grand Prairie, TX

They did everything they needed to do. They went up and took a look at the roof and they drew up some schematics for how they thought the most efficient solar arrangement would go. They went up into the attic to determine where they would connect everything below and they had it all up in a couple of days it is was really quick. Everyone was really nice. My electric bill is less now.

2 years ago

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Verified Customer

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Ethan Converse, TX

Everybody that is associated with TriSmart Solar has been extremely professional and it's been very helpful in the process of getting the solar panels. It really made it a lot less painful for me to have really good employees for Tri Smart I could talk to whenever I had questions. Install was quick. They found a problem that originated with the builders and was still under warranty that I got fixed.

1 year ago

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Verified Customer

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Aqueel Cibolo, TX

It was a good experience, and it was a fastest experience. The guys answered my questions. I haven't had any issues with it. I get an email when there's the outage or something goes wrong, and also get email when it comes back up or when the issue has been resolved.

1 year ago

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Verified Customer

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Benjamin San Antonio, TX

Every question I had for Brandon, he was able to answer it. It was pretty seamless. They gave me all the bullet points of what they were going to be doing and they were done with the project in the exact amount of time they specified. I'm very pleased with my experience with the company.

1 year ago

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Verified Customer

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Chad Porter, TX

We've had it probably for over a year now and it's, it's still good quality. They came out, installed the panels on the roof, and then came back out and installed the power wall. All the technicians they had were very courteous and very friendly and they did a good job. It was real clean. Whenever I have called and left a message about a situation, they would call me back within a day or so.

1 year ago

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Verified Customer

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Dani Stone Mesa, AZ

James S was my rep and he warmly walked me through every step. Even after the solar was installed and paid for, he was only a phone call away to walk me through my situation. I didn't even know something wasn't working and they showed up to fix an issue. I can't recommend TriSmart enough.

2 years ago

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Verified Customer

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Amani Houston, TX

I like the price. The installation process was smooth and considering the number of panels we had put on it was a positive experience. We've had no problems with the product. One time the power was out and my wifi messed up and the service tech came out and reset it and other than that there have been no major issues.

2 years ago

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Verified Customer

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Mark San Benito, TX

The salesman was upfront and honest and explained things to me. I had a small issue with my system early on and they came out very quickly to fix it. Installation went very smooth and they took care of the permitting process. They were here when they said they were going to be here. I haven't had any issues with the product.

2 years ago

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Verified Customer

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Rick Fort Worth, TX

Installation was very fast. I have two microcomputers that are not responding and I've had it for quite a while now. The installers did not do a very good job of cleaning up after themselves. It's been almost a year and a half now and I still have electrical trash as you go down around in the yard from wires and stuff like that. I have recommended them twice.

2 years ago

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Verified Customer

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Anonymous Alamo, TX

The installation process went quickly. I had a little trouble at the beginning with the product but then everything started working good. I would recommend it to others to use as well to save on their electric bill. Value for your money is good.

2 years ago

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Verified Customer

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Janice Spring, TX

I get good information from them. They do answer your questions and you can get in contact with them when you need to get answers. The installation process was done really quickly, they installed them and they cleaned up after themselves and it didn't take a long period of time so I was satisfied with that. They told me a battery would be included with the equipment but I didn't get that. They are a pretty good company.

2 years ago

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Verified Customer

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Edward San Antonio, TX

The rates were pretty good at first. You can never get a hold of customer service. Installation was not very good, it took them several times to get the panels up and then when they did get a mop they left the mess and they had to come back out and clean it up after I complained about it. I'm not getting a lot of savings from the product. I'm not very happy with the service at all actually. I did recommended it to a couple of friends and the guy never got back to him.

2 years ago

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Verified Customer

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Michael Glendale, AZ

They've been quick to answer any questions that I have and any needs I have. They took care of me. Installation went pretty smooth, they were very good with communication on appointments. Whenever a service tech was coming out I had a proper notice of when they would arrive. They were on time and they kept a clean work site. They were just really good to work with. I have had no issues with the equipment. I recommended them to my stepdaughter.

2 years ago

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Verified Customer

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Jeffery Amarillo, TX

The installation process was bumpy. The guy said what time he would show up and then he actually showed up thirty minutes later. They had to come back and finish the job, it was about a three week process. Actual work time was probably about 5 hours. I have no issues with the product, it has worked great. I would definitely recommend them to anybody.

2 years ago

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Verified Customer

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Anonymous Hobbs, NM

The people that came to visit agave me a detailed explanation about trismart. They have gotten back with me pretty quickly about issues concerning my complaints. It took a week to have a third party company come out and they did make a few mistakes on my home and on my property but I was able to call and trismart took care of it. So far it's been pretty good. I just haven't seen the wattage that would like to see, but overall a positive experience, just not exactly what I was expecting, but it's still good.

2 years ago

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Verified Customer

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Joe Del Rio, TX

Looks like it it's great quality based off of how it's working and how it looks. Every time I've called they were ready to respond, they're really helpful. The installers were very knowledgeable in what they were doing. They're real friendly they were able to answer any questions we had. Everything was great. I had no problems whatsoever.

2 years ago

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Verified Customer

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R and C Albuquerque, NM

For the most part everything went well except for a couple of delays due to product availability. The installation crew was great and they were open and honest,non intrusive. They have always been quick to respond if we had any questions or issues.

2 years ago

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Verified Customer

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Ricardo

They answered all my questions. The equipment has been working. I will really recommend them to several people. Installation actually went smoothly. It was efficient. I wish it could generate more power so I don't need electricity.

2 years ago

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Verified Customer

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Elizabeth

We have had no issues with trying to sponsor a lesson. They are very trustworthy. The representative I talked to was very knowledgeable. Installation process went great. I would definitely recommend my trismart service to others.

2 years ago

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Verified Customer

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Jessie

They helped me out, they put me up in a hotel while my home was being worked on and they were very transparent with me as to what was going to happen. I was satisfied with their customer service. I'm happy with the equipment, it is generating a lot of energy for me.

2 years ago

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Verified Customer

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Isaiah San Antonio, TX

Someone always answers the phone, they are always there to help me when I need. My bill has been cut down more than half, it has really helped me out and it works quickly. Installation went great, I knew the workers from high school.

2 years ago

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Verified Customer

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Marvin Wichita Falls, TX

Very good help. I have already been recommending TriSMART to other people. During installation, they checked to make sure everything was working and they were very clean about their job and it was easy to work with people. Very professional. We're really happy with solar all the way.

2 years ago

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Verified Customer

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Sanjeev Pflugerville, TX

they came to me and they explained everything to me about TriSMART so I like maybe the pricing and the warranties. when I had a damaged during that time I called TriSMART for removing the panel and getting back installed once the roof got installed so it was like they they made it on time and they are professional to get back all the things on track.

2 years ago

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Verified Customer

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John Converse, TX

They came and installed all the hardware and then came out and did the inspection and then they turned it on. It's very goal sustaining and if you do have a problem they will walk you through out to fixed it, or fixed it if you can't.

2 years ago

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Verified Customer

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Celina San Antonio, TX

The guy came he like really talked to me and I guess he got me a good value, I mean they were able to handle everything here even though I work a lot. Knowledgeable, friendly, good communication. I haven't had any problems with it, everything's pretty good.

2 years ago

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Verified Customer

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Aaron San Antonio, TX

I went through my security company to ticket TriSMART Solar and they made the price was really good and I like the look of the panels as well. The panels going up really quick and easy and the whole time process was really easy like I don't have to do anything so it was it was pretty smooth. Everything looks really good but I'm still paying an electrical bill. The integrated app is really nice to be able to like see how my panels are doing.

2 years ago

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Verified Customer

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Nichole Converse, TX

When I reached out to customer service one time to figure out why my electricity bill is so high I wasn't like walked through step by step instead I was sent package for me to read which was irritating. We've gone through I think to hail storms and all of the equipment is still working. We're saving a lot more money with the solar panels.

2 years ago

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Verified Customer

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Taylor Round Rock, TX

Always there to answer questions and try to make sure that the job gets done right the first time. They're always very willing to go the extra mile to help out where they can. I think equipment's style is really good. I've had some repeat issues with one specific section of the equipment, but nothing super major. They came to install early in the morning. It was a pretty big systems (was going to take two days) and I didn't even notice them really. It was very painless, and very quick.

2 years ago

TriSMART Solar Reviews

Summary of Reviews