8.6
Overall Score
There are many solar companies out there, but which one actually provides the most value and best customer service? We've made it our mission to find out.
After conducting exhaustive research on the solar industry and gathering hundreds of Sunrun reviews, we've weighed the good and the bad and discovered Sunrun to be one of the top installers of solar panels based on a variety of criteria points.
Sunrun, which is the nation’s largest residential solar, storage, and energy service company, has installed over 1,600 megawatts of solar power and helped hundreds of thousands of consumers. The company is based in San Francisco, California.
Sunrun is the pioneer of the solar-as-a-service model and continues to drive innovation of solar generation, storage, and energy services and technologies. The rooftop solar provider's mission is to create a planet run by the sun.
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Leon
Ricardo
To fit customer needs, Sunrun offers several solar financing options, including solar lease, Power Purchase Agreement (PPAs), prepayment, outright purchase, and solar loan.
Sunrun solar lease and PPA options give customers the chance to reap the benefits of a home solar system for zero to little upfront cost. PPAs from Sunrun help the homeowner save on his or her electric bill.
The prepayment option features all of the same benefits as the lease option, except the customer doesn't have to worry about the hassle of monthly payments.
Purchasing a Sunrun solar system outright provides customers with long-term savings, while financing a Sunrun solar system through a loan allows customers to make payments to own their system, which provides long-term benefits.
Sunrun understands that when it comes to renewable energy, every customer's home, lifestyle, and savings goals are unique.
As a result, the solar company customizes every solar panel installation to the customer's needs using its own proprietary Automated Site Modeling design technology. With just a few pieces of information and satellite imagery of the rooftop, Sunrun's Automated Site Modeling software quickly designs a custom solar energy system to maximize production.
Sunrun strives to make switching to clean energy as simple and hassle-free as possible for its customers. The solar installer saves time by taking care of everything from scheduling to permitting and allowing people to follow their installation progress through the mySunrun mobile app. The design and installation process is as follows:
If Sunrun customers choose to lease or obtain a PPA, Sunrun will own the solar panel system and, therefore, is responsible for all maintenance and repairs of the system. Additionally, Sunrun will refund customers if the panels installed on their roof ever underperform.
Other benefits of Sunrun's product include a 10-year warranty on systems that are purchased and up to a 25-year warranty on systems that are leased. Each solar customer's Sunrun contract also includes a roof warranty, which protects the roof from leaks or holes.
In addition, Sunrun provides its solar customers with daily system monitoring for no additional fee. The company's monitoring team oversees all all Sunrun systems and keeps an eye on production levels. If something happens or if performance dips, Sunrun will contact you as soon as possible to get things fixed.
Sunrun provides a U.S.-based customer care team that is ready to answer questions and help resolve any issues that may arise.
Sunrun offers a solar battery storage option that can be purchased or leased called Brightbox. With Brightbox, customers can enjoy safe, clean, and reliable backup power in the event of a blackout.
Brightbox also helps customers manage electricity costs by seamlessly optimizing when a home uses electricity generated by solar panels, stored in the battery, or from the grid.
Sunrun provides an abundance of helpful information on its website and strives to be very transparent with its customers. The company's website includes detailed solar education and FAQ sections, a helpful Guarantee page, and an informative "Plans and Services" page that will help customers better understand Sunrun's products and how to start taking advantage of solar power.
When it comes to solar installation, Sunrun is one of the most experienced companies in the solar industry. In fact, the company is one of the few solar installers that has installed over 1,600 megawatts of solar energy.
As a result, the solar energy company has offset 3.7 million tons of carbon emissions and helped more than 240,000 customers to control their energy bill.
Sunrun currently offers solar energy services in the following states:
Sunrun's website includes a variety of articles and helpful, easy-to-digest resources, including information on solar panels, plans and services, the cost of solar, warranties, installations, rebates and incentives, net metering, local information, solar education, and more.
Over 60 percent of Sunrun reviews are 4 or 5 stars. This means more than 1,000 happy customers across the United States to date.
Happy Sunrun customers talk about quick and efficient customer service when problems arose during installation, the company's proactiveness in setting up and keeping appointments, and the respectful and friendly Sunrun staff.
Check out this positive Sunrun solar review from a happy client:
Paul P. from California City, CA
"They have a great service team. It started at the point of contact and included every person they sent to my house. There was one point when I thought that there was a malfunction. They assured me that I wouldn't need to hire anyone else to fix it. They talked me through it on the phone."
A majority of Sunrun's installations are performed in-house, meaning that Sunrun employees will install the solar systems themselves, which is ideal. Occasionally, the company will contract other installers to work on homes that are too remote for Sunrun itself to reach.
While Sunrun does train and approve these third-party contractors before they work on a home, this outsourcing strategy has often led to inconsistencies in performance upon installation. Consequently, customer satisfaction concerning the installation quality and overall experience varies.
While a typical Sunrun review is 4 or 5 stars, Sunrun does receive about 25 percent 1-star reviews. These unhappy customers complain about the company not prioritizing existing customers, being short on staff and taking months to get an appointment, and overpromising and underdelivering when it comes to solar production and savings.
Overall, Sunrun is highly recommended to homeowners who are looking to go solar. Sunrun's high quality solar energy systems, variety of financing options, lengthy maintenance coverage and warranties, and customer service and transparency are attractive features that make breaking away from your utility company and switching to solar simple and affordable.
Interested in going solar with Sunrun? Find out more. Want to learn more about Sunrun? Check out the Sunrun solar reviews from real customers below.
Best Company guarantees your satisfaction if you choose a company that has earned this distinction. If you're not satisfied after 30 days, simply let us know and we'll give you $200. Yes, it's really that simple.
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Heribert Palm Harbor, FL
6 months ago
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Sep. 27th, 2023
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Douglas Poway, CA
4 years ago
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Robin Henderson, NV
4 years ago
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Paul
4 years ago
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Theresa San Diego, CA
4 years ago
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Apr. 23rd, 2019
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Theo Manteca, CA
5 years ago
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Apr. 11th, 2019
Verified Customer
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Richard Hoffman Oceanside, CA
6 years ago
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Apr. 5th, 2018
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Christoper
4 years ago
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Dekki Grand Terrace, CA
5 years ago
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Feb. 20th, 2019
Verified Customer
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Robert San Ramon, CA
5 years ago
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Feb. 20th, 2019
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Rimshaw San Juan Capistrano, CA
5 years ago
Reply from Sunrun
Sep. 6th, 2018
Verified Customer
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Regina Reynolds Jackson, CA
6 years ago
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Apr. 5th, 2018
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Fred Apple Valley, CA
3 years ago
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Angela Escondido, CA
4 years ago
Verified Customer
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Arjay Escondido, CA
5 years ago
Reply from Sunrun
Apr. 11th, 2019
Verified Customer
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Robert Gardner Livermore, CA
6 years ago
Reply from Sunrun
Apr. 5th, 2018
J Charette-BassiriRad Oak Park, IL
2 years ago
Reply from Sunrun
Sep. 27th, 2021
Danniel Henderson, NV
5 years ago
Reply from Sunrun
Dec. 31st, 2018
Rob Leavitt Newbury Park, CA
6 years ago
Kim Rupert
7 years ago
Joyce Muirhead Simi Valley, CA
7 years ago
Verified Customer
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Rogelio Bellflower, CA
3 years ago
Reply from Sunrun
Jan. 29th, 2021
Verified Customer
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Paul R, Visalia Visalia, CA
5 years ago
Reply from Sunrun
Feb. 12th, 2019
Chuck Fraley Carlsbad, CA
6 years ago
Reply from Sunrun
Mar. 9th, 2018
Robert
6 years ago
Mr. Ferguson Glendale, AZ
8 years ago
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RONALD WHITE Show Low, AZ
2 years ago
Reply from Sunrun
Sep. 2nd, 2021
jlwgraphics San Jose, CA
7 months ago
Reply from Sunrun
Sep. 14th, 2023
Verified Customer
Review Source
Walter Staten Island, NY
4 years ago
Reply from Sunrun
May. 4th, 2019
Verified Customer
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Thomas Laguna Niguel, CA
5 years ago
Reply from Sunrun
Apr. 15th, 2019
Verified Customer
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Michael Battistoni Bakersfield, CA
6 years ago
Reply from Sunrun
Apr. 5th, 2018
[email protected] Stockton, CA
2 years ago
Reply from Sunrun
Jun. 29th, 2021
Greg Millard
4 years ago
Frene Ignacio Glendale, AZ
5 years ago
Reply from Sunrun
Oct. 2nd, 2018
Bill Meinke Long Beach, CA
6 years ago
Verified Customer
Review Source
Donald D Flemming Concord, CA
1 year ago
Reply from Sunrun
Jun. 23rd, 2022
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Sofia Nauth La Mesa, CA
9 months ago
Reply from Sunrun
Jul. 18th, 2023
Sam Joseph Glendale, CA
10 months ago
Reply from Sunrun
May. 30th, 2023
Lorrene Salazar Patterson, CA
11 months ago
Reply from Sunrun
May. 22nd, 2023
Juyi Youk Gilbert, AZ
5 years ago
Verified Customer
Review Source
Coach K
6 years ago
Reply from Sunrun
Apr. 16th, 2018
PayamR Porter Ranch, CA
1 year ago
Reply from Sunrun
Apr. 12th, 2023
David Gertner White Plains, NY
1 year ago Edited March 14, 2023
Reply from Sunrun
Mar. 15th, 2023
Lisa Riverside, CA
1 year ago
Reply from Sunrun
Feb. 2nd, 2023
Armando Rosa Jr Los Angeles, CA
1 year ago
Reply from Sunrun
Jan. 31st, 2023
Marie-France Sam Torrance, CA
1 year ago
Reply from Sunrun
Jan. 24th, 2023
Shelly Mitchell Fresno, CA
1 year ago
Reply from Sunrun
Oct. 29th, 2022
Janelle Thomas Alamo, CA
2 years ago
Reply from Sunrun
Feb. 10th, 2022
Gopal Nair Boardman, OR
2 years ago
Reply from Sunrun
Jan. 28th, 2022
James sylvia Mesa, AZ
2 years ago
Reply from Sunrun
Jan. 11th, 2022
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