Solar SME: Read 296 User Reviews From Real Homeowners

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Curtis Storz Center, TX

David A, my coordinator did a great job from initial set up through installation. The contractor team was extremely professional and personable. Could not ask for a better experience for such a complex matter.

3 years ago

Reply from Solar SME

Hi Curtis
We appreciate you taking out the time to leave us a feedback
Thanks

Sep. 1st, 2021

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Peter Cheng Shi Coppell, TX

The company impressed me deeply for their quick responsiveness, attitude, patience and the professional work. Especially Xavier L, he might be the best sales I have ever met although I have never really met with him.

3 years ago

Reply from Solar SME

Hello Peter,
Thank you for taking out the time to review Xavier's service to you. Really glad to know he could help you efficiently.
Regards,
Solar SME, Inc.

Jun. 30th, 2021

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Jamie Harris Virginia Beach, VA

My solar consultant Omar Ali was very professional and patient as the design changed numerous times throughout the process. He was very knowledgeable and reliable, answering all my questions and always following up.

3 years ago

Reply from Solar SME

Hello Jamie,
Thank you for an amazing feedback.
Glad to know Omar was able to help you in the best way possible.
Best Regards,
Solar SME, Inc.

Jun. 18th, 2021

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Ron A. Asheville, NC

They responded swiftly and professionally to all our questions and concerns throughout the process of installing solar on our home. We are pleased with the system that was installed.

3 years ago

Reply from Solar SME

Hi Ron,
Thank you for an amazing review! We're so glad to know that your system is up and running.
Best of luck
Regards,
Solar SME, Inc.

May. 7th, 2021

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RonRonda Tucker ,

Based on my location and some other factors, I did not end up going with SolarSME for my solar panels installation but Alex was very helpful and responsive. I very much appreciated his follow-up and flexibility.

3 years ago

Reply from Solar SME

Hi Ron!
We're happy to know that Alex was of great help to you. We wish you all the very best for your solar experience.
Best Regards,
Solar SME, Inc.

Mar. 29th, 2021

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Cat Atlanta, GA

I liked that I was able to get a valid proposal of work without needing to have on-site visit (during covid). Alex was helpful and made himself available whenever was convenient and gave me much more insight into the available and recommended products. Unfortunately, this was not a good time for me to move forward with the solar but thank you!

3 years ago

Reply from Solar SME

Hi Cat,
We're glad Alex could help you in your solar research! We hope to hear back from you soon and help you make an informed decision to go solar.
Best Regards,
Solar SME, Inc.

Mar. 15th, 2021

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baxter tharin Conyers, GA

Omar was very professional. He took time to understand my specific situation and explain my options. I have not finalized a purchase yet, but my experience so far has been very favorable.

3 years ago

Reply from Solar SME

Hello Baxter,
Thank you for reviewing Solar SME. Its good to know that your experience with Omar went well. Looking forward to finalizing your project soon!
Best Regards,
Solar SME, Inc.

Feb. 17th, 2021

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Mike W. ,

Omar provided a prompt response to my solar inquiry and a detailed quote of the project. I did not move forward with the solar project but when I look at solar again, I'll reach out to Omar and Solar SME for a quote.

3 years ago

Reply from Solar SME

Hi Mike,
Thank you for your feedback, We hope to see you again soon.

Regards,
Solar SME, Inc.

Feb. 12th, 2021

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Verified Customer

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Philip John

Install and services are great. could improve on after sales service.

7 months ago Edited March 21, 2024

Reply from Solar SME

Thank you for your feedback! We're glad you found our installation and services great. We always strive to enhance our after-sales service. Thanks for choosing SolarSME!

Mar. 22nd, 2024

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Verified Customer

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Steven

Not pleased with production compared to price. When I had issue it took weeks to resolve. Not sure my 25K investment actually works.

7 months ago

Reply from Solar SME

Thank you for sharing your concerns. We apologize for the delay in resolving your issue and understand your frustration. We will review your case to ensure your system performs as expected. Thank you for choosing Solar SME.

Jul. 3rd, 2024

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Verified Customer

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Travis Pape Chapel Hill, NC

Ray C. provided compressive information that helped educate me on solar and pick an installer.

3 years ago

Reply from Solar SME

Hello Travis
Thank you for your feedback on Ray's assistance to you.
Best Regards,
Solar SME, Inc.

Mar. 15th, 2021

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Brent Smith Montgomery, TX

The install looks fantastic both inside and outside! Everyone has been great! And project management has been responsive. Thank you.

10 months ago

Reply from Solar SME

We're happy to hear you love the installation! Our team works hard to ensure a seamless experience. Your positive feedback motivates us. Thank you for choosing us!

Dec. 4th, 2023

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M L Justin, TX

Had a great experience, everything was completed in a timely manner. Emir was great. My PTO was granted in a quarter of the time that my neighbors took. Tks

1 year ago

Reply from Solar SME

Thank you for your kind words! We're delighted that you had a smooth experience with us, and we appreciate your feedback. We're here whenever you need us. Thanks for the 5-star rating

Sep. 6th, 2023

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Prasanth P Prosper, TX

Terrible experience with this solar installer It took several months after signing to eventually get the installer to work on the home and installation quality if very poor. They have installed solar for several homes in my neighborhood and most of them have roof leaks due to shoddy installation. Debris is left on the roof after the job. Required several follow ups to have the left over material cleaned up once installation was done. Denis and Sam at solar SME have left us disappointed many times during this process Referral bonus was not processed in spite of several follow ups. Don't have any confidence left that they will be able to follow through on warranty requests going forward

1 year ago

Reply from Solar SME

We apologize for any inconvenience or frustration you have experienced. We are committed to addressing your concerns and restoring your confidence in our services. As you may know that we have already proceeded with your request & rectified all the highlighted issues concerned with the install of your system. We highly appreciate your patience & will look forward towards a seamless relationship in future

Apr. 17th, 2023

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William Lovin Merritt Island, FL

Ruben K and the team at Solar SME did a fabulous job on our system. Very responsive to difficult situations and always there for us. Highly recommended...

1 year ago

Reply from Solar SME

We are very happy to know that you are satisfied with Solar SME installation process. Thank you for rating 5 star to us.

Apr. 3rd, 2023

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Jose

Solar SME, especially Johan B, the project manager was great and very responsive. He addressed all my questions and quickly resolved any issues I had.

1 year ago

Reply from Solar SME

We really appreciate that you take out time for the review. Thank You soo much for your positive feedback. We are very glad you are satisfied with our team, Thanks once again.

Feb. 24th, 2023

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D A Dallas, TX

My project manager Areej was on top of the process and kept me updated throughout the duration of the project. She was very helpful and took care of all my project needs.

1 year ago

Reply from Solar SME

We appreciate your warm words. We are glad to know that you are satisfied with our team's performance and service. Customer satisfaction is our priority and your valuable feedback motivates us. Also, we agree, Areej is a dedicated, team member. Thank you for sharing feedback and rating us 5 stars.

Feb. 22nd, 2023

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RAMIN MOHAMMAD Miramar Beach, FL

I started this process in June because I wanted to ensure the tax credit. It's now December 2022 and I was told that the person helping me (Omar D) was no longer with the company and they were not going to get my job done by 12/31/2022 because of "county delays". They did not realize I was following the county permitting process and the quality control review was rejected not once, not twice, but more than 3 times on both electrical and structural issues because the rep kept submitting applications with incomplete information, inaccurate information and not submitting it to code. Why was the person handling my project let go? He was incompetent. I had even messaged the supervisor more than a couple of times during the process in September and October 2022 expressing my concerns for very basic things being rejected on the application and raised my concerns about how it was going to be installed. It went ignored. They kept reassuring me that everything was fine and running smoothly. It wasn't. I even contacted the county permitting department and very simple things were missed (among bigger things) that a prudent company would not have missed. Then they tell me that they have to run my credit again because they wouldn't be able to get it done on time and rates had gone up so my previous loan wouldn't be honored. The cost? At least an additional $6k because interest rates had gone up. I got it for 0.99% but they said it would not cost me 2.49%. Not only did they keep missing the mark by having hired someone who clearly didn't know what they were doing, not supervising properly, but trying to charge me more for a project that isn't going to finish. I'm glad for the tax law changes as otherwise I would have missed on the 26% credit because of them. Not doing business with them. Read the other reviews where the installs were completely botched. May have dodged a bigger issue here. Very disappointing.

1 year ago

Reply from Solar SME

Dear Mr, Ramin,
Firstly, we really apologize for the inconvenience you are facing with your ongoing project. Just for your clarification, we are stuck in the permitting process because this is not in our hands and definitely we have to follow the laws and regulations of the AHJ (Prince William County) permitting department. Codes changed in July so that's why we have to change our engineering plans and resubmit to permitting department. Anyhow your project is still in permitting process under prince William county. we followed up on weekly basis. We are trying our best to complete this project in a timely manner.

Thanks & Regards,
Solar SME Inc

Dec. 30th, 2022

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Christina Podwinski Dallas, TX

RUN! Do NOT do ANYTHING with SolarSME! We began the process/contract signed in June2022, and were told it’d only be a couple months. We are now at December 2022 without a functioning system and as I type, am on hold at 6:51pm after they sent out an electrician who told me to my face they’d never installed solar batteries, and that SolarSME called them to do the install “because they needed bodies”, using the electrician’s words. I am on hold, as they came to commission the system, realized the battery was causing all circuits in their new panel to shut off- not trip, but completely lose power. The battery unit itself has now tripped 3 times and we are without power IN THE MAIN AREAS TGAT SHOULDVE BEEN ON EMERGENCY BACkUp. This is also after having two different HVAC furnaces and heat pumps, which we’d not had any issues with prior, go out SIMULTANEOUSLY after they installed the battery and new panel?! The system hasn’t even been commissioned, so Lord only knows what they’ve caused in my home! I am now being told they can get to me tomorrow! So I’m going to sit in my home with no electricity to the main areas of my home and have no heat because they blew the system!

1 year ago

Reply from Solar SME

We apologize that your project completion was delayed due to equipment unavailability. A lot of steps were involved in the project from site inspection to engineering, permits till installation, and then final commissioning which usually takes time. We have distinctive crews to install the battery backups rather than Solar, which we sent on to your site. All this happened on the same day when commissioning was going on and our technician left the site after ensuring the backup loads are working. But due to uncertain malfunctioning in the system, we sent our technician to your site very next day to rectify all the issues and made sure everything is up and running perfectly fine.
Also, it should be considered that recently the weather has changed and you had to kick in the furnaces. They must have been in error initially when you started to use them and these errors were reported after one and a half week cycle since the battery was installed. The batteries have performed exceptionally well during that time. As of now the system has been commissioned and working optimally without any error.
Moreover, our project manager called you after official hours at night, to ensure the batteries were turned down so that the power to back up the load panel is restored. We are always here to help you out and would ensure this problem never occurs again in future.

Dec. 27th, 2022

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Marius Abeaboeru McKinney, TX

I had a very good experience with Solar SME. Omar D the project manager did a great job. He was always available for questions over the phone and by email.

2 years ago

Reply from Solar SME

We are glad to know that you are satisfied with Solar SME's team performance and installation services. Thanks for the 5 star rating. Appreciated!

Oct. 24th, 2022

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Jerry Sulat Milford, PA

Quality job. Easy to deal with, timely, and professional. My personal rep Mario A handled all scheduling, permits, and coordination with the power company. He was always easily accessible.

2 years ago

Reply from Solar SME

Hi Jerry, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 26th, 2022

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Paul Odonnell Scranton, PA

The insulation team and project manager (Raffe) are exceptional. The work was well done and the system looks great. Very much excited to switch on my system.

2 years ago

Reply from Solar SME

Hi Paul, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

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Nnaemeka C Onuoha McKinney, TX

In terms of customer support and customer service, this is the worst company to use. After sisx months of installing my system, on 06/02/2022 I reported to Solar SME Inc that their solar panels are falling of my two-story building roof. Luckily, no one was outside when the panel fall of the roof, it could have been life threatning. Due to the damage caused by the fallen solar panels, my system has been operating at 50% capacity. Now three weeks after repoerting this issue Solar SME Inc. is yet to send a technician to come to my property and confrim that remaing panels are properly secured. My life and that of my family are in danger because of their sloppy work. If there's anything like a nagative star rating, I would have given them minus nine stars for endangering my life. If you plan to use them, bear in mind that your life could be in potential danger too. Be warned!

2 years ago

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Umair Farooqui Ashburn, VA

Great communication from Chris and Denis while significantly great communication and work by the installation lead Frank. 10 days since production started and so far so good.

2 years ago

Reply from Solar SME

Hi Umair, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Mar. 30th, 2022

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Jeff Timpa Houston, TX

Had 29 panels installed and Solar SME were very professional. Had a problem with the reporting system and they went above and beyond fixing the issue.

3 years ago Edited September 14, 2021

Reply from Solar SME

Hello Jeff,
Thank you for your feedback.
Happy to know you're satisfied with our work.
Regards,
Solar SME, Inc.

Jun. 28th, 2021

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David Thorn Weatherford, TX

Shane did a great job putting together a competitive bid that meet our needs. We ultimately chose to go with another company that offered a lower bid for a similar system.

3 years ago

Reply from Solar SME

Hello David,
Thank you for reviewing Shane's services. We hope your solar experience goes well.
Best Regards,
Solar SME, Inc.

Mar. 1st, 2021

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Richard Lewis ,

Xavier L has been a great help in the decision making process of deciding on a solar provider. He has been a wealth of knowledge and has provided constant follow-up.

4 years ago

Reply from Solar SME

Hello Richard,
Thank you for leaving a positive review for Solar SME.
We are happy to know that you are satisfied by the services offered to you by Xavier.
Best Regards,
Solar SME, Inc.

Oct. 27th, 2020

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M Summersett

Service is good, continued badgering for a five star review is not

2 months ago

Reply from Solar SME

We apologize for any inconvenience. We appreciate your feedback and are glad you’re satisfied with our service. Thank you!

Jul. 30th, 2024

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Mark Devlin

Great company! I’ve been able to save a lot on my electric bill by getting solar.

6 months ago

Reply from Solar SME

We are delighted to hear about your savings on the electric bill with solar! Thank you for trusting Solar SME.

Apr. 12th, 2024

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Linda Deason Katy, TX

Competitively priced, highly professional staff throughout process, quality product

8 months ago

Reply from Solar SME

Thank you for your positive review! We're pleased to provide competitive pricing, professionalism, and a quality product. Thanks for choosing SolarSME!

Feb. 20th, 2024

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Verified Customer

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Fred Kozlowski Edinburg, VA

Denis did a great job of keeping me informed throughout the project.

2 years ago

Reply from Solar SME

Hi Fred, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 19th, 2022

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Verified Customer

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Stanley Chiu League City, TX

The solar power system was installed in time and if functioning as promised.

2 years ago

Reply from Solar SME

Hi Stanley, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Mar. 30th, 2022

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Verified Customer

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Roy Hernandez San Antonio, TX

Overall experience has not been good. Already 2 insight appointments have not happened when scheduled

3 years ago

Reply from Solar SME

Hello Roy,
Thank you for your feedback.
Best Regards,
Solar SME, Inc.

Jul. 23rd, 2021

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Verified Customer

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Curt Carlson Arlington, TX

Efficiently moved through all stages of the process, and always informative.

3 years ago

Reply from Solar SME

Hi Curt
Thank you for a great feedback!
Best Regards,
Solar SME, Inc.

Mar. 8th, 2021

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Verified Customer

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Bradford Wayland Gunnison, CO

Quality of equipment and installation as well as a great price

4 years ago

Reply from Solar SME

Hi Bradford!
Thank you for leaving an excellent feedback. We're glad that you're satisfied with our services and hope to work with you in the future as well.
Regards,
Solar SME, Inc.

Sep. 9th, 2020

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Peter Davis Cresco, PA

Excellent service, service personnel were punctual, professional and your property was clean when the job is done

9 months ago Edited January 12, 2024

Reply from Solar SME

We appreciate your positive feedback! SolarSME is honored to serve your home or business. Thank you for choosing us!

Jan. 12th, 2024

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Islah Ahmed

Personnel have high level of expertise in their respective area of work, engineers, managers and management.

10 months ago

Reply from Solar SME

We sincerely appreciate your positive feedback! Thank you for acknowledging our attention to detail. Thanks once again for choosing us

Dec. 24th, 2023

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PhillipNguyen706 Springfield, PA

The best company, Ray and Adam in sale team are great Denis L installation manager is so helpful and professional

10 months ago Edited December 11, 2023

Reply from Solar SME

We're happy to hear about your positive experience with our team. Thank you for choosing SolarSME and rating 5 stars.

Dec. 12th, 2023

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Travis Major

Faris and his team are great, easy to work with and very professional. Would highly refer them to anyone!

11 months ago

Reply from Solar SME

Thank you for your positive feedback! We appreciate your kind words. We strive for professionalism and ease of collaboration. Thanks once again for 5 stars!

Nov. 21st, 2023

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DAVID BANKS Dallas, TX

Solar SME gave me the best quote on Energy Sage Site. In the second stage I start dealing with Andre L. He insured all equipment was shipped to my location for installation.

1 year ago

Reply from Solar SME

We appreciate your warm words. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback motivates us. Thank you for sharing feedback and rating us 4 stars.

Apr. 25th, 2023

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Chris Odderstol

Good pricing. Good response. Good explanation about everything. Definitely get a proposal from them if you are considering installing solar panels.

1 year ago

Reply from Solar SME

We really appreciate that you take out the time to review. Thank You soo much for your positive feedback. We are happy you are satisfied with our service & team's performance. Thanks once again for rating 5 stars.

Mar. 24th, 2023

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Daniel Dallas, TX

Omar D project manager did a great job overseeing the project. He was available to answer questions over phone and email at all times.

2 years ago

Reply from Solar SME

Thanks for the 5 star rating and we are glad to know that you are satisfied with our team performance. Thank you once again for your feedback.

Oct. 25th, 2022

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Shane Olsen Frisco, TX

Excellent experience with Basem and Solar SME inc. Had an issue with a Micro convertor on Array 1, service setup and parts replaced quickly.

2 years ago

Reply from Solar SME

Hi Shane, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

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Duy Lê Lawrenceville, GA

I had a good experience. I ended up not getting the panels installed but they gave me excellent consultation and guidance

3 years ago

Reply from Solar SME

Hello Duy,
Thank you for your feedback.
Best Regards,
Solar SME, Inc.

Jul. 23rd, 2021

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David Freeman Denver, CO

Great job with my solar panel installation. They did a great job keeping me updated and making sure all proper steps were being taken.

3 years ago

Reply from Solar SME

Hi David,
Thank you for a 5 star rating and an amazing feedback!
we hope your solar panel system saves you thousands of dollars in the long run!
Thanks
Solar SME, Inc.

Apr. 7th, 2021

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Rahul N Dixit Atlanta, GA

The contact person shane L was very helpful and took extra care to accomodate my needs. Would recommend the company to my friends

4 years ago

Reply from Solar SME

Hi Rahul,
All our representatives are especially trained to always take care of every concerns that our customers might have.
We're glad that you're satisfied with Shane's services!
Best Regards,
Solar SME, Inc.

Oct. 27th, 2020

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Brian Kiernan Chester Springs, PA

Good redponse with a reasonsnle quote. Although I decided not to continue with the project, Xavier was quite underdtsnfing and accepting

4 years ago

Reply from Solar SME

Hello Brian,
Thank you for reviewing Solar SME and the services offered to you by Xavier.
Best Regards,
Solar SME, Inc.

Oct. 27th, 2020

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James Cryer Grand Prairie, TX

Good quotes for the installing solar panels. Two separate rebates one from encore and the other a tax rebate for a total savings of 40% or more.

4 years ago

Reply from Solar SME

Hello James,
Thank you reviewing Solar SME. We are glad to know that you got to take advantage of solar rebates and are saving more than 40%
We hope that you keep saving thousands of dollars in the long run!

Regards,
Solar SME, Inc.

Sep. 15th, 2020

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Paul Greenville, NC

Price and quality of equipment and willingness to adjust timelines for the project

7 months ago

Reply from Solar SME

We're delighted to hear your positive feedback! Thank you for choosing SolarSME. We are pleased to have met your expectations.

Mar. 7th, 2024

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Bob Staton Beckley, WV

Great communication very professional and kind and knowledgeable

8 months ago

Reply from Solar SME

We're thrilled to hear about your positive experience with SolarSME! Thank you for choosing us!

Feb. 17th, 2024

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