Solar SME Reviews

There is no communication at all, and they didn't give any updates also. The installation process was quite good.

Ray C. provided compressive information that helped educate me on solar and pick an installer.

Choose another solar company and save your money, time, and reputation. In my situation, SolarSME failed to live up to its name, and they are failing to honor their contract. My Solar panels have been operational since late July 2022. Prior to going operational the installation was fraught with incompetence (see description and photos below) and lack of follow through. At the first anniversary of being operational the system is woefully underperforming by 23%. I reached out to SolarSME in August 2023 to “work together in good faith” according to the contract only to be led along for four months and then dismissed by SolarSME. My HOA does not allow solar panels to be installed on the front of houses, so SolarSME suggested they could install in the back using solar panel tilt legs for optimal performance. The design was created in December of 2021 and on 18 January of 2022 the project manager emailed, “Annual production with this layout: 18.05MHw per year.” I made my decision to proceed with the project based on 18.05MHw. I am currently getting 77% (13.1MWh) of the production agreed upon and according to the contract I should be getting at least 90% (16.245MWh). In hindsight, this lack of production is only mildly surprising because the installation crew had no idea how to install tilt legs. They improperly installed two arrays and then had to remove them, patch up the holes, and reattach them to the roof. This project was supposed to take 72hours and instead it lasted two weeks. The last day of the project was rushed, and it didn’t end until 9pm. They left pallets and a hole in the dry wall near my electrical panel. I brought this to the project manager’s attention multiple times, and he did nothing. He was only concerned with the final payment and 5-star reviews. I had to dispose of the garbage and pallets and then patch the hole myself. I have saved the reviews until now. In trying to resolve this issue the company says the production problem is due to shading. According to SolarSME, the shading is due to the solar panel arrays being too close indicating either a design flaw or installation failure. But there are no shading discussions in email, text, or on the phone in and around the 18 January 2022 date when I was emailed the annual production rate of 18.05MWh and I relied on that in making my decision to move forward. Annual production of 13.1MWh’s (77%) means SolarSME is not fulfilling their part of the contract.

Ruben K and the team at Solar SME did a fabulous job on our system. Very responsive to difficult situations and always there for us. Highly recommended...

Solar SME, especially Johan B, the project manager was great and very responsive. He addressed all my questions and quickly resolved any issues I had.

My project manager Areej was on top of the process and kept me updated throughout the duration of the project. She was very helpful and took care of all my project needs.

I had a very good experience with Solar SME. Omar D the project manager did a great job. He was always available for questions over the phone and by email.

Quality job. Easy to deal with, timely, and professional. My personal rep Mario A handled all scheduling, permits, and coordination with the power company. He was always easily accessible.

The insulation team and project manager (Raffe) are exceptional. The work was well done and the system looks great. Very much excited to switch on my system.

In terms of customer support and customer service, this is the worst company to use. After sisx months of installing my system, on 06/02/2022 I reported to Solar SME Inc that their solar panels are falling of my two-story building roof. Luckily, no one was outside when the panel fall of the roof, it could have been life threatning. Due to the damage caused by the fallen solar panels, my system has been operating at 50% capacity. Now three weeks after repoerting this issue Solar SME Inc. is yet to send a technician to come to my property and confrim that remaing panels are properly secured. My life and that of my family are in danger because of their sloppy work. If there's anything like a nagative star rating, I would have given them minus nine stars for endangering my life. If you plan to use them, bear in mind that your life could be in potential danger too. Be warned!

Great communication from Chris and Denis while significantly great communication and work by the installation lead Frank. 10 days since production started and so far so good.

Faris has been great helping us with our system when we needed service!

Install and services are great. could improve on after sales service.

Not pleased with production compared to price. When I had issue it took weeks to resolve. Not sure my 25K investment actually works.

Great company! I’ve been able to save a lot on my electric bill by getting solar.

Denis did a great job of keeping me informed throughout the project.

The solar power system was installed in time and if functioning as promised.

Overall experience has not been good. Already 2 insight appointments have not happened when scheduled

Efficiently moved through all stages of the process, and always informative.

Quality of equipment and installation as well as a great price

The install looks fantastic both inside and outside! Everyone has been great! And project management has been responsive. Thank you.

Solar SME gave me the best quote on Energy Sage Site. In the second stage I start dealing with Andre L. He insured all equipment was shipped to my location for installation.

Good pricing. Good response. Good explanation about everything. Definitely get a proposal from them if you are considering installing solar panels.

Omar D project manager did a great job overseeing the project. He was available to answer questions over phone and email at all times.

Professional company that does excellent work.

Very knowledgeable. Answers all my questions

Everything was laid out and work as advertised.

Fair prices, timely and quality install.

Competitively priced, highly professional staff throughout process, quality product