Best Company Guarantee Solar SME Logo

Solar SME Reviews

star star star star star_half

8.9

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star star

Javaonline feast Little Elm, TX

We had a wonderful experience with Solar SME for solar planels installation. Project manager Emir did the great work in coordination with different teams and completing the project on time before the Year end. I'm impressed and recommend Solar SME highly!!

1 year ago

Solar SME Logo

Reply from Solar SME

We are very happy to know that you are satisfied with Solar SME installation process. Thank you for rating 5 star to us.

Jan. 9th, 2023

star star star star star

Norm Stewart Katy, TX

Areej Y, our Project Manager, did an excellent job - kept me completely informed and made sure we got our PTO on time to claim any tax credits in 2022. Overall, we are quite pleased with the system and it is performing as promised and sending power back to TXU.

1 year ago Edited January 5, 2023

Solar SME Logo

Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Areej is a dedicated team member. Thank you so much for rating us 5 stars to us.

Jan. 9th, 2023

check_circle

Review Source

star star star star star

Thomas Merritt Plano, TX

Our solar panels were installed recently and we are happy with the result so far. Our project manager Andre provided excellent and timely communication throughout the project. The installation team was prompt, friendly and efficient. I definitely recommend Solar SME as a solar partner.

1 year ago

Solar SME Logo

Reply from Solar SME

Thank You so much for your positive feedback. We are happy to know that you are satisfied with the Solar SME team's performance. Andre is a very hard-working person and an asset to us. Thanks once again for a 5-star rating.

Jan. 3rd, 2023

star star star star star

Aaron Ganir TX

Solar SME makes the process easy. There are a lot of regulations and steps to go through and having great communication made the process worry free. Andre and Ray were very quick to respond to all my questions and was always just a phone call away. Thanks team! My solar project is done and I’m happy! Be patient as the process takes time.

1 year ago

Solar SME Logo

Reply from Solar SME

We are glad that you are satisfied with our solar service and team's performance. Customer satisfaction is our priority and your valuable feedback motivates us. Also, we agree, Ray and Andre both are very hard-working managers. Thanks once again for rating 5 stars. We really appreciate that you took out time to share your feedback.

Dec. 27th, 2022

check_circle

Review Source

star star star star star

Stephen J Houston, TX

Emir was easy to work with, knowledgeable on the project, and quick to respond. The project was planned well with the schedule steps laid out for me to understand. The installation was quick to follow the delivery of the equipment and done quickly. I highly recommend Solar SME as a provider.

1 year ago

Solar SME Logo

Reply from Solar SME

Thank You so much for your positive feedback. We are happy to know that you are satisfied with the Solar SME team's performance. Emir is a very hard-working person and an asset to us. Thanks once again for a 5-star rating.

Dec. 19th, 2022

star star star star_border star_border

Evan Johnston Austin, TX

My experience with Solar SME started positively in June 2022. Ray C was helpful in answering my questions and setting me up with an 8kW grid-tied PV roof-mounted system that would meet my energy needs. Raffy S and Eddie W have been the project managers and helped answer my questions. Initial installation went as planned in September, 3 months after signing the contract as expected. Then things went awry. The system failed inspection primarily because of major design flaws that were not compliant with local code. This fault is partially on SME for not doing enough due diligence to design a code-compliant system, but it is also the fault of the permit office which approved a design that would fail their own requirements. After another 4 months (7 months total) involving at least 3 different electrical contractors, the project passed inspection, but is still not operating due to a disagreement with the local utility. My advice to anyone using a solar installer who relies on contracted labor is to press for experienced, local electricians who know the code particularities of your region or to research them yourself.

1 year ago Edited February 13, 2023

Solar SME Logo

Reply from Solar SME

Thanks for sharing your concerns, we will try to address all your concerns in the best possible manner as we can. We do agree that inspection got failed due to design flaws since there was not meter base mentioned in the designs. Firstly, the designs were approved by Austin Energy only then we were able to move ahead with the installation. No solar project can be installed without prior approval of designs by Austin Energy. It is very ironic that they themselves have rejected their own approved designs. Muhammad Arshad did his due diligence and followed every code that was following by the jurisdiction or else the design would not have been approved in the first place. Once we found out that Austin Energy requires Meter base installation, which I think was a news to all the contractors, we couldn’t find any meter base in the market that was in the approved list of AE. After this amendment from AE, all the contractors rush to get AE approved meter base that created surge in demand making it unavailable in the market. After almost 2 months later we were able to get hands on the meter. As for the FTCs, if the install is completed and payment has been made in full either by cash or loan then one is eligible for FTCs. As all the work has been completed & meter base installed so Mr. Evan is now eligible for FTCs.

Jan. 4th, 2023

check_circle

Review Source

star star star star star

Cyndi O Suffolk, VA

Customer Review Video

1 year ago

Solar SME Logo

Reply from Solar SME

We are glad to know that you are satisfied with our solar service and team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Thanks once again for rating 5 stars. We really appreciate that you took out time for sharing your feedback.

Dec. 7th, 2022

star star star star star

S. Hasnain Rizvi Katy, TX

I had a wonderful experience with our installation form start to finish. It took a little longer, but that was due to the supply chain issues the globe is going through. So no ding on this team. Ryan managed my expectations throughout the journey.

1 year ago

Solar SME Logo

Reply from Solar SME

Thank You for your feedback. We are glad to know that you are satisfied with our service. Ryan is a very dedicated employee indeed. Thanks for rating 5 stars.

Dec. 1st, 2022

star star star star star

Dagmar Calleja Montgomery, TX

Great quality, wonderful costumer service, attention to all my requests I had a wonderful experience with Solar SME, and very particularly with Dan M, my project manager, who always had time for me, who helped us get the best options for our needs, and who had the sensibility to work at our own timing, since we were remodeling.

1 year ago

Solar SME Logo

Reply from Solar SME

We are glad to know that you are satisfied with our solar service and team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Dan is a very hard working manager. Thanks once again for rating 5 stars. We really appreciate that you took out time for sharing your feedback.

Dec. 1st, 2022

check_circle

Review Source

star star star star star

Ray Seward

Josh L was very responsive to all my questions and concerns concerning having solar panel system installed on my roof. He was able to provide me with the needed information to make an informed decision on whether a solar system was the right fit for me.

2 years ago

Solar SME Logo

Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Josh is a dedicated team member. Thanks once again for rating 5 stars.

Nov. 16th, 2022

check_circle

Review Source

star star star star star

Steve Reich Leland, NC

Josh at SolarSME was a fantastic rep to work with on my solar project. He was very responsive either via email, text, or phone calls. Always followed up on my requests or concerns and detailed oriented with regards to the system specifics. Would highly recommend SolarSME and Josh again!

2 years ago

Solar SME Logo

Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Josh is a dedicated team member. Thank you so much for rating us 5 stars to us.

Nov. 7th, 2022

check_circle

Review Source

star star star star star

Timothy Dole Alexandria, VA

Just completed install of my solar system using Solar SME, Inc. Project Manager Areej Y was great! She kept the project moving along and kept me informed along the way, always quickly responding to my questions! Very pleased with the service and work.

2 years ago

Solar SME Logo

Reply from Solar SME

We are very happy to know that you are satisfied with Solar SME installation process. Indeed, Areej is a very dedicated team member of the company. Thank you for rating 5 star to us.

Oct. 25th, 2022

check_circle

Review Source

star star star star star

Sam Gingles Kingsville, TX

Ray C of Solar SME was a pleasure to work with on our quest for going solar. He was courteous, professional, and extremely knowledgeable. Ray answered all of our questions thoroughly, in a timely fashion, and in a way that we could understand.

2 years ago

Solar SME Logo

Reply from Solar SME

We appreciate that you take out time for sharing your experience. Thank you for rating 5 star to Solar SME. No doubt, Ray is a very hard working member of our team and we are happy that you are satisfied. Thanks once again.

Oct. 17th, 2022

star star star star star

Petar Salakov

Basem, the project manager, worked tirelessly to have my problem resolved: I had a squirrel damage. He sent his team to change a faulty panel due to the rodent damage as well as he made sure I had a good grade rodent protection installed on my system. He worked early on the weekend to oversee the project and make sure the mission was completed.

2 years ago

Solar SME Logo

Reply from Solar SME

Thank You for the positive feedback. Customer Satisfaction is our priority and we are glad that you are satisfied with our services and team performance. Thanks for rating 5 star to us!

Oct. 17th, 2022

check_circle

Review Source

star star star star star

Pete M Stanton, TX

My project coordinator was Johan. He did a fantastic job. I signed contract in late June. My solar panels were installed on September 28 which was right on schedule. I was told the entire process would take 3-4 months. Johan did a fantastic job answering all my questions and making sure the process went as planned

2 years ago

Solar SME Logo

Reply from Solar SME

Thank You for rating 5 Star to Solar SME installation service. We are happy that your solar installation experience with us is satisfactory. Thanks once again for taking out time for review.

Oct. 7th, 2022

check_circle

Review Source

star star star star star

Nicholas Goad Falls Church, VA

Had a great experience from negotiating price and contract terms, shepherding the design & approval process as quickly as possible, and a quick clean installation. Very pleased with our new system and especially felt taken care of by Ryan the PM.

2 years ago

Solar SME Logo

Reply from Solar SME

Thank You for sharing your positive experience feedback with Solar SME. We are happy to know that you are satisfied with our team and installation process. We hope that you will enjoy lots of savings with Solar. Thanks for rating 5 star once again.

Sep. 19th, 2022

check_circle

Review Source

star star star star star

M Barone Lansdale, PA

Thanks Solar SME for helping me be part of the solar community. It was a pleasure to work with everyone from pre sales (Ray), project management (Rick) and installers (DJ) to get here through all hurdles. I am very pleased even if the process took much longer than anticipated.

2 years ago

Solar SME Logo

Reply from Solar SME

Hi Mr Barone, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

check_circle

Review Source

star star star star star

Carl Engutan Coraopolis, PA

Purchased in November. Completed in late April. Raffy kept me updated all along the way. Even when install was complete, we weren't satisfied with the exposed wiring. Raffy worked with the installers and they took care of it. We're up and running now with no issues. Thanks!

2 years ago

Solar SME Logo

Reply from Solar SME

Hi Carl, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

star star star star star

sammy abdullah Houston, TX

I really enjoyed my experience with Xavier L at SolarSME. He's been very transparent, fast, and overall has been a joy to work with. He was the first person to get us a quote, answered all our questions, and worked diligently to win our business.

3 years ago

Solar SME Logo

Reply from Solar SME

Hello Sammy,
Thank you for reviewing Solar SME. Really appreciate it.
Thanks!
Solar SME, Inc.

Sep. 1st, 2021

star star star star star

Sturm breakers Roxana, IL

Did a great job. Took a little longer than I like but, I guess it mostly because of the pandemic. I really appreciate them not trying to price gouge me and didn’t try to pressure me into buying. Just make sure that you request they install all CT’s if Enphase install so you can see what is exported and imported.

3 years ago

Solar SME Logo

Reply from Solar SME

Hello,
Thank you so much for an amazing feedback.
We really appreciate it.
Regards,
Solar SME , Inc.

Jun. 28th, 2021

star star star star star

Kevin Brock Lawrenceville, GA

Alex listened to what we wanted and quickly adjusted the quotes as needed and was very responsive. He and SolarSME provided the best estimate, quality panels and certifications compared to the others we received. We appreciate all the help getting our solar project started. We switched from another company that had come to our house. Thanks!

3 years ago

Solar SME Logo

Reply from Solar SME

Hello Kevin!
Thank you for your feedback, we're glad to know that Alex was helpful to you.
Good luck with your solar install!
Regards,
Solar SME, Inc.

Jun. 11th, 2021

star star star star star

Joseph S. Corpus Christi, TX

While we did not end up picking SolarSME for our solar project, Alex T. was awesome. He worked very hard to make sure we understood everything about the system he was selling and what it would me for us. Truly one of the best sales reps I have ever had the opportunity to work with.

3 years ago

Solar SME Logo

Reply from Solar SME

Hi Joseph,
Thanks for an amazing feedback. Wishing you good luck for your solar journey!
Regards,
Solar SME, Inc.

Apr. 26th, 2021

star star star star star

M. Raju Roswell, GA

Omar A. was the best! He really provided answers to all the questions I had ongoing on solar. Continued to follow up and clarify how each component and value it brings overtime. I was unable to move forward with the project due to other reasons, but I would be recommending Omar to all those who need to go solar.

3 years ago

Solar SME Logo

Reply from Solar SME

Hi M,
Thank you so much for an amazing feedback for Omar. We're glad he was of much help to you.
Best Regards, Solar SME, Inc.

Mar. 3rd, 2021

star star star star star

Evan Wallace Atlanta, GA

I was incredibly happy with the consultation process that Solar SME presented me and my family with. All of my questions were addressed thoroughly and the representative, Mike, was very knowledgeable and pleasant to talk with. We didn’t end up deciding on solar just yet but Solar SME offered a unique and incredibly appealing solution!

3 years ago

Solar SME Logo

Reply from Solar SME

Hello Evan
Thank you for reviewing our services. We're glad Mike could be of great help to you.
Hoping to hear back from you soon and help you make your decision!
Best Regards,
Solar SME, Inc.

Feb. 22nd, 2021

star star star star star_border

Del Emery Toccoa, GA

I bet much appreciate the job Mike did pulling together the right size system at the right price for us. I do wish that I could have been placed with a customer service person that spoke better English. This is probably my fault because I know that he is trying very hard to speak the best English but I just can't understand him. I asked that he communicate with me only in writing, which he is, and that helps.

3 years ago

Solar SME Logo

Reply from Solar SME

Hello Del,
Thank you for your feedback. We are glad that you're satisfied with the services that were provided to you.
Next time, we'll make sure to assign a sales representative to you who can speak English fluently.
Best Regards,
Solar SME, Inc.

Feb. 16th, 2021

star star star star star

John Hemphill Arlington, VA

Our condominium recently investigated the use of solar panel to reduce our electrical costs. Solar SME, leaded by Xavier L submitted an extremely comprehensive and professional proposal. In addition Mr. Lee was very responsive to our followup questions.

3 years ago

Solar SME Logo

Reply from Solar SME

Hi John,
Thank you so much for your positive feedback.

Jan. 29th, 2021

star star star star star

Dboxer4 San Antonio, TX

Excellent experience with Xavier L, one of their energy consultants. He took time explaining the different solar panel options and their pros and con. I felt very comfortable going through the quote process and his response time was outstanding, within minutes he had feedback. Solar SME provides excellent value for their service.

4 years ago

Solar SME Logo

Reply from Solar SME

Hi Dboxer,
Thank you for reviewing Solar SME.
We constantly work on providing the best services for our clients and we're glad to hear that Xavier did exactly that!
Best Regards,
Solar SME, Inc.

Nov. 5th, 2020

star star star star star

Gene Philadelphia, PA

Well Xavier was very helpful in setting up my solar system going through all the options and the utube video’s were very easy to Understand. explaining how it all comes together He kept in contact with me Daly and got me the best deal with the financial company he could thank you xarvier

4 years ago

Solar SME Logo

Reply from Solar SME

Hi Gene,
Thank you for taking out the time to leave a review for Solar SME.
We're extremely glad to know that all your queries were taken care of by Xavier.
At Solar SME, customer satisfaction is always the first priority for our employees.
Best Regards,
Solar SME, Inc.

Oct. 27th, 2020

star star star star star_border

Rubius Avonside Lynchburg, VA

I am currently working with Solar SME to get my solar panels installed at my house. We are still in the middle of permitting, Design Approvals and Loan paperwork but the customer service provided by Alex, Steve and Zack has been amazing. They have answered all my questions so far and have been quick to response to any inquires. You are all doing a great job, glad I decided to go with Solar SME! :)

4 years ago

Solar SME Logo

Reply from Solar SME

Hi Rubius,
Thank you for choosing Solar SME.
We look forward to having your system up and running in no time!
Best regards,
Solar SME, Inc.

Oct. 27th, 2020

star star star star star

Alonzo Marroquin Humble, TX

Xavier Has laid out a great timeline And everything is falling into place. My HOA and centerpoint process was smooth. Awaiting the panel installation. I’m extremely happy and highly recommend Solar SME and Xavier to family , friends, and neighbors.

4 years ago

Solar SME Logo

Reply from Solar SME

Hi Alonzo,
We appreciate your positive review for our services.
Glad to know that Xavier has been able to work up to your expectations.
Best Regards,
Solar SME, Inc.

Oct. 27th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Thanoj

There is no communication at all, and they didn't give any updates also. The installation process was quite good.

8 months ago

Solar SME Logo

Reply from Solar SME

Thank you for your feedback. We apologize for the communication issues and will work to improve in that area. We are glad to hear the installation process went well. Thanks for choosing Solar SME!

Jul. 3rd, 2024

star star star star star

Joe Connolly

Our electricity expenses have almost completely reduced after we went solar with SME! We're happy with the financial savings. Nice work.

7 months ago

Solar SME Logo

Reply from Solar SME

We're glad to hear about your significant reduction in electricity expenses since going solar with us! Thank you for sharing your positive experience and 5 stars.

Apr. 4th, 2024

check_circle

Verified Customer

check_circle

Review Source

star star star star star

LK Austin, TX

Very satisfied. Travis was outstanding. Honest, diligent and responsive. Highly recommend them for installs.

3 years ago

Solar SME Logo

Reply from Solar SME

Hello LK,
Thank you for your feedback.
Regards,
Solar SME, Inc.

Oct. 25th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Dusten

Attentative and accommodating from start to finish. Worked with me to meet my financial requirements to make the project worthwhile.

4 years ago

Solar SME Logo

Reply from Solar SME

Hi Dusten!

Thank you for reviewing our services! Happy to know you're satisfied with your project.
We always make sure that our clients make the most out of their investment.

Regards,
Solar SME, Inc.

Sep. 22nd, 2020

check_circle

Review Source

star star star star star

Sumeet Raina Basking Ridge, NJ

Great Experience at a fair price. I am very happy with the installation. Travis, my project manager, helped me in every step along the way. I highly recommend SolarSME.

10 months ago

Solar SME Logo

Reply from Solar SME

Thank you for sharing your positive experience! We are glad to hear about your satisfaction with SolarSME, especially with Travis guiding you through the installation process. Thanks once again for choosing and recommending SolarSME!

Jan. 3rd, 2024

check_circle

Review Source

star star_border star_border star_border star_border

John Price Van Cleve Vienna, VA

Choose another solar company and save your money, time, and reputation. In my situation, SolarSME failed to live up to its name, and they are failing to honor their contract. My Solar panels have been operational since late July 2022. Prior to going operational the installation was fraught with incompetence (see description and photos below) and lack of follow through. At the first anniversary of being operational the system is woefully underperforming by 23%. I reached out to SolarSME in August 2023 to “work together in good faith” according to the contract only to be led along for four months and then dismissed by SolarSME. My HOA does not allow solar panels to be installed on the front of houses, so SolarSME suggested they could install in the back using solar panel tilt legs for optimal performance. The design was created in December of 2021 and on 18 January of 2022 the project manager emailed, “Annual production with this layout: 18.05MHw per year.” I made my decision to proceed with the project based on 18.05MHw. I am currently getting 77% (13.1MWh) of the production agreed upon and according to the contract I should be getting at least 90% (16.245MWh). In hindsight, this lack of production is only mildly surprising because the installation crew had no idea how to install tilt legs. They improperly installed two arrays and then had to remove them, patch up the holes, and reattach them to the roof. This project was supposed to take 72hours and instead it lasted two weeks. The last day of the project was rushed, and it didn’t end until 9pm. They left pallets and a hole in the dry wall near my electrical panel. I brought this to the project manager’s attention multiple times, and he did nothing. He was only concerned with the final payment and 5-star reviews. I had to dispose of the garbage and pallets and then patch the hole myself. I have saved the reviews until now. In trying to resolve this issue the company says the production problem is due to shading. According to SolarSME, the shading is due to the solar panel arrays being too close indicating either a design flaw or installation failure. But there are no shading discussions in email, text, or on the phone in and around the 18 January 2022 date when I was emailed the annual production rate of 18.05MWh and I relied on that in making my decision to move forward. Annual production of 13.1MWh’s (77%) means SolarSME is not fulfilling their part of the contract.

11 months ago

Solar SME Logo

Reply from Solar SME

We sincerely apologize for the inconvenience you have faced in the solar project till now. Our dedicated compliance team is working on your case to see the best possible solutions to your production concerns.

Your project is our top priority and believe us our efficient R & D will ensure that you don't face such issues again soon. We would request you to give us some time so we can work on this. We do appreciate your patience in this regard.

Thank you!

Dec. 26th, 2023

check_circle

Review Source

star star star star star

Noah S. Koep Indiana, PA

Areej guided me through the process of installing the panels and answered all of my questions in a timely manner. The crew that did the installation were efficient and professional.

1 year ago

Solar SME Logo

Reply from Solar SME

Thank you for your kind words! We're happy to assist you throughout your project. Your satisfaction is our priority, and we appreciate your trust in SolarSME. Thanks once again for the 5-star review.

Nov. 2nd, 2023

star star star_border star_border star_border

SolarSME Install, Baltimore, MD Washington, DC

My experience with SolarSME was mediocre. My salesperson Jim was very personable and designed a system customized to my property’s needs. First and foremost, SolarSME is very, very (very!) expensive. Even with an 800+ credit score, SolarSME’s interest rate was more than 600% higher than others, but I purchased my system outright with cash so I missed that red flag. The reason I agreed to their price premium over Tesla and others was because I trusted that SolarSME would provide a significantly better installation and support experience for 25 years vs. Tesla’s 10—so far, they haven’t… at all. First, I got final engineering designs back from SolarSME for approval. The first (obviously) didn’t meet building code so I rejected it. The second and third designs used my neighbors’ roof/ property to reach the system size promised in my sales presentation. After that fiasco, permits and applications to complete the build were filed late and incorrectly leading to significant delays. I tried to cancel my contract with SolarSME, but the cancellation fee was so egregious that I settled for SolarSME’s promise to assign my account to a new PM with additional oversight of SolarSME’s operations manager through project completion. I was assigned a new PM, Emir, who was better than Reuben but I continued to have issues and SolarSME’s senior management could care less and were nowhere to be found until after I filed a BBB complaint against them. It took SolarSME’s installers 3 tries on different 3 days to get the system installed and working correctly. Neither of the inspections went well—the first city inspector was displeased with some of their work but SolarSME’s technician was able to fix the deficiencies while the inspector waited impatiently and eventually signed off. The second city inspector left after arriving for the appointment and leaving due to SolarSME being a no show. SolarSME’s technician was there—he had just fallen asleep, literally, on the job. SolarSME says their price premium is because they use higher quality materials and have a proactive Compliance Team actively monitoring and identifying issues before the homeowner is even aware for 25 years. I don’t know about material quality, but in the first 25 *days,* there were half of a dozen system alarms and SolarSME’s “Compliance Team” was unaware and absent. To be honest, I have serious doubt they even exist. It took me several follow up calls and e-mails to get these alarms cleared, access to my own system via the various (clunky at best, faulty at worst) apps. and portals, the Pearl Certification documentation, and for both my SREC and MEA rebate application to be completed and submitted. SolarSME ultimately did fulfill their requirements but necessity and frequency of following up is not what I bargained for and not what was sold. When I raised my concerns to SolarSME’s senior management, they were argumentative and unhelpful, actually making matters worse. At the end of the day, my PM Emir tried his best but SolarSME’s management had obviously tied his hands behind his back. I don’t regret my decision to go solar but I wouldn’t choose SolarSME again. The experience isn’t what’s promised/ sold, their solution—while customizable—is very expensive and not as aesthetically pleasing compared to competitors, and was generally not what I expected from “subject matter experts.” We’ll see how reliable my system is over the next 25 years and if SolarSME can be bothered to clean my panels, maintain, and monitor/ repair my system as agreed.

1 year ago Edited October 5, 2023

Solar SME Logo

Reply from Solar SME

We appreciate your detailed feedback and apologize for any frustration you've experienced. We take your concerns seriously and are committed to addressing them promptly. Our team is actively investigating the issues raised in your review to ensure a solution that meets your expectations. Thank you for bringing these matters to our attention.

Nov. 22nd, 2023

check_circle

Review Source

star star star star star

Sharath L

Excellent customer service and professionalism. Technicians always provided detailed explanations of each step. The project team Henry and Akil. consistently updated and followed up. Unbeatable price as well.

1 year ago

Solar SME Logo

Reply from Solar SME

Thank you for your kind words! We're thrilled to hear about your positive experience with our excellent customer service and professionalism. Our technicians, Henry and Akil, are dedicated to providing detailed explanations and consistent updates. We appreciate your feedback and unbeatable price!

Jul. 18th, 2023

star star star star star

Donte Thomas Claxton, GA

Mr. R do a great job in providing excellent tech support. We had a wonderful experience with Solar SME. They worked hard to get the project finished. We would gladly work with Solar SME again.

1 year ago

Solar SME Logo

Reply from Solar SME

Thank You for your feedback. We are glad to know that you are satisfied with our service. Thanks for rating 5 stars.

Apr. 3rd, 2023

star star star star star_border

Nick Fiorello

My system has been running since 2020, but required some repairs recently. While there were some initial problems getting in touch with someone, once I had their attention, they worked really hard to make sure everything was fixed to my satisfaction. System is back to 100% and I'm happy with the outcome.

1 year ago Edited March 30, 2023

Solar SME Logo

Reply from Solar SME

Hello Nick! We sincerely regret the inconvenience. We have been informed by our service team that microinverters have been replaced and our team is constantly monitoring your system to make sure of its performance. We confess the delay in the process but it was only due to late shipment. For further assistance, Faris and Basem are available. Thank you

Feb. 15th, 2023

check_circle

Review Source

star star star star star

Vincent Liu Sugar Land, TX

The whole process is pretty smooth with Zen's excellent customer services. He is very efficient and fast in responding my questions and concerns. I would highly recommend Zen to anyone. Thank you Zen!

1 year ago

Solar SME Logo

Reply from Solar SME

We really appreciate that you take out time for the review. Thank You soo much for your positive feedback. We are very glad to know that you are satisfied with our team performance. Zen is a dedicated employee indeed. Thanks once again for rating 5 stars.

Feb. 3rd, 2023

check_circle

Review Source

star star star star star

Lehel Kovacs New York, NY

Spoke with Josh L on the walk-through call. Loved what this company has to offer and appreciated Josh's helpfulness when talking about my needs and future plans. He was very knowledgeable and got me exactly what I wanted.

1 year ago

Solar SME Logo

Reply from Solar SME

It's nice to hear that Josh and the team made you feel good, we are glad you are satisfied with our services. Also, we agree, Josh is a dedicated team member. We made certain Josh got your message. Thank you so much for rating us 5 stars.

Jan. 31st, 2023

star star star star star

Dan Smigelski Washington, DC

Although we still have yet to complete the process of installing the solar panels Josh L has been great to work with. Answering any questions about the timing and the process. Look forward to continuing to work with him.

1 year ago

Solar SME Logo

Reply from Solar SME

We are glad to know that you are satisfied with our service and team's performance so far. We agree, Josh is a dedicated team member. Thanks once again for rating 5 stars.

Dec. 1st, 2022

check_circle

Review Source

star star star star star

Jorge Castro

Many times I was ready to quit because of the amount of requirements, it was Denis from SME who kept me going through the 10 months the get it through PECO, bank, and state approvals

2 years ago

Solar SME Logo

Reply from Solar SME

Thank you so much for your valuable review. We really appreciate you taking the time out to share your experience with us--and we agree, Denis is truly a hardworking gem to have in our team! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Oct. 3rd, 2022

star star star star star

Chepuri prudhvi tej Hyderabad, TG

Solar SME installed complete home solar system. Worked with Ryan F(sr project manager) and he is very responsive, coordinated very well throughout the project and made project complete on time.

2 years ago

Solar SME Logo

Reply from Solar SME

Thank you for your positive feedback. Good to hear you are satisfied with our services and you had a great experience with our team. Your feedback is highly appreciated. Thanks for the 5-star rating!

Thank you for your positive feedback. Good to hear you are satisfied with our services and you had a great experience with our team. Your feedback is highly appreciated. Thanks for the 5-star rating!

Sep. 30th, 2022

check_circle

Review Source

star star star star star

Paul P Bedford, TX

Yasem and his team at Solar SME were proactive and communicated both the 3G phase out and downed inverted I had in my system. The on-site team installed the new items professionally. Thank you

2 years ago

Solar SME Logo

Reply from Solar SME

Hi Paul, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

star star star star star

Lynette Costa Ambridge, PA

It took a little longer than we had hoped to get the install started, but once they did, all the individuals we dealt with from David A to the install people were very professional and courteous. Wonderful to work with.

2 years ago

Solar SME Logo

Reply from Solar SME

Hi Lynette, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Mar. 30th, 2022

check_circle

Review Source

star star star star star

mitchell kaplan Roanoke, VA

Mike at Solar SME was fantastic to deal with. Not pushy like most of the other solar people. Very patient and communicative. Every step of a our transaction was a pleasure and I recommend them to anyone.

3 years ago

Solar SME Logo

Reply from Solar SME

Hi Mitchell, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jan. 13th, 2022

check_circle

Review Source

star star star star star

Curtis Storz Center, TX

David A, my coordinator did a great job from initial set up through installation. The contractor team was extremely professional and personable. Could not ask for a better experience for such a complex matter.

3 years ago

Solar SME Logo

Reply from Solar SME

Hi Curtis
We appreciate you taking out the time to leave us a feedback
Thanks

Sep. 1st, 2021