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Solar SME Reviews

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GQATX Pflugerville, TX

Our original bidding/research period was definitely good with Solar SME, but our install took a very long time to complete in large part due to a lack of local install professionals in the Austin area who work with SME. I don't know if that has changed in the last 3 years since our project. Regardless, it seems there was very little monitoring of our system from their end. It seemed that not long after our install, we lost a lot of production. I'm not clear when it started, but it looks like we may have lost 2 years of production, and thus ROI. When I finally reached out to Solar SME, it took weeks to get a technician out (I had a 3rd party who actually came out first and verified one of our inverters needed to be replaced). At any rate, a new project lead, Basem Yani, took over our account and got our issues solved and our production back up. It is a vast improvement and we are back on schedule for our ROI, just 2 years later.

3 years ago

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Reply from Solar SME

Hi! Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Mar. 30th, 2022

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Aaron Breneman

Chose to work with Solar SME because we felt they were being more straightforward and honest with their quote (via EnergySage) than some other companies. Our energy consultant, James , is very experienced and was absolutely fantastic to work with! He was one of the main reasons we chose to work with SME. He was always straight to the point, was very good at clarifying complicated aspects of the process, and was very willing to adapt SME's quote as our desires changed. Last but not least, he was very clear at many times during the process that we could cancel the Solar SME offer if unexpected expenses (or anything, really) came up during the inspection. Unfortunately, our inspection revealed the need to entirely re-roof our house (putting the total budget beyond our means at the moment), and so we've decided to wait a year., but we'll definitely be getting back in touch with James next summer!

4 years ago

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Reply from Solar SME

Hi Aaron!
Thank you for such and amazing feedback!
We're definitely looking forward to work with you next year!
Thanks

Sep. 1st, 2021

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Ricardo Colon

Great Product, Good Experience and Good Price Ray the sales guy did a great job in helping me understand every detail of their product and how it was better than his competitors. He also worked with me to get the price just right. He offered me two of the best financing options from all the competitors. He did a great job explaining to me every line of the contract I was signing. Wish their roof warranty was better (only two years) but only two other companies offer a better roof warranty (25 years). I ended choosing Solar SME because they offered a superior system at a very reasonable price (Panasonic panels with Enphase microinverters). After signing the contract, I was contacted by the installation project manager Rick who immediately took care of site inspections, permits with the city and HOA, plus Duke Energy agreements and rebates. Installation was quick, clean and done in one day. After Duke change the meter, Rick help me start the system and ensure the system and app were working appropriately. Overall a great experience!

4 years ago Edited October 4, 2021

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Reply from Solar SME

Hi Ricardo, Thank you for reviewing Solar SME with a 5 star rating. Happy to know you're satisfied with your project. We always make sure that our clients make the most out of their investment. We're glad that our team was able to assist you in the best possible way. Best Regards, Solar SME, Inc.

Aug. 20th, 2021

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Aaron Amador Mount Pleasant, TX

Cutting to the chase, my design planning and installation were hands down the best experience I could ask for. Brian my project manager kept me up to date on what was going on, he took care of all the paperwork, and even was able to move my install date up 2-3 weeks. The installation guys, lead by Frank, were amazing, and very professional. I would most definitely recommend Solar SME. The price was good with the panels and battery that I wanted. There were some hiccups on the connection side which was easily fixed by the SolarSME electrician by calling my battery's company. Our local power company came over for final inspection and even he was impressed with Frank's work, and that was very reassuring to us.

4 years ago

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Reply from Solar SME

Hello Aaaron,
Thank you for your feedback. We really appreciate it.
Best Regards,
Solar SME, Inc.

Jul. 30th, 2021

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Carlos Galvan Andrews, TX

Writing reviews is not something that I do, but I felt compelled to do so based on my experience with Solar SME, Specifically Alex and Omar, my energy consultants. As someone that did not have any knowledge of Solar, I had a number of questions and concerns. From day one, Alex and Omar, answered all of my questions in great detail. They showed me every available option that would be best for my home and my finances. They completed a tremendous amount of research on my behalf to address my concerns. They were very responsive and were willing and able to communicate with me at any time. Their straightforward, knowledgeable, and honest approach was very refreshing considering my experience with some other Solar companies was not very pleasant. Although I did not move forward with my project, I want to commend Alex and Omar on their efforts. They could not have done anything more to help me or convince me to purchase with Solar SME. I would definitely recommend giving them the opportunity to earn your business. C. Galvan Texas

4 years ago

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Reply from Solar SME

Hello Carlos,
Thank you for your feedback.
Best Regards,
Solar SME, Inc.

Jul. 23rd, 2021

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Bhaven Shah Bensalem, PA

We wanted to install solar panels for a number of years but each time we reached out to solar installers, it was always a typical sales pitch. Having about 8-10 quotes with a significantly wide range of quotes only made the matter worse until I was approached by Solar SME. Omar was the very first person I spoke with at Solar SME. Not only Omar worked with me to explain the whole installation process but went above and beyond to make sure I was completely satisfied with every question he answered. Additionally, he was very patient while offering me various quotes with various brands of solar panels. Once we finalized the panels, the project manager, Henry, was just as kind and patient during the entire installation process. Henry was literally just a call away each time I had a question or needed a project status update. He has patiently worked with me and at times it appeared that he even responded to my queries during his time off. On the day of the installation, the installation team was right on time and completed the installation without us realizing it. The entire installation team was true professionals. They completed the installation in about 5 hours and left the premises completely clean. I want to thank the entire Solar SME team for staying on top of the project, updating with correct information, and completing the project in a timely manner. I will be sure to recommend you to everyone I know.

4 years ago

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Reply from Solar SME

Hello Bhaven,
Thank you for such an amazing feedback on services offered by Solar SME.
We wish you a very good luck in your solar journey!
Really appreciate your time for leaving a great feedback.
Best Regards,
Solar SME, Inc.

Jul. 14th, 2021

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Xiaoliang Tang League City, TX

I chose to purchase my Solar from Solar SME after quite a bit research and Solar SME engaged me from EnerageSage. Xavier is very professional sales consultant who has a lot of knowledge of the business. He earned my business with those qualities. One thing really gets me to decide to with Solar SME is that I was really into REC Alpha series panels, but at the time Solar SME didn't have the REC TrustPro certification which would grant me 25 years labor, product and performance warranty. Xavier helped go above and beyond to push the company get thru the REC process and granted the certificate as promise. We finally decided to go with Solar early 2021. Michael was the Project Manager and was following up with us and touch basis to keep us updated with the progress. We initially had some headwinds from our HOA. The main problem is that we wanted to install the panels facing the common street as it is facing south with much better energy production for us. After checking with the Texas Property Law, we found that we can push the HOA approval as long as we can prove that the location in our design can produce 20% more energy than where HOA wanted us to install. Michael was very effectively working with us and his design team to provide our HOA with comparison and reports in order to achieve our goal. We finally got the design we wanted approved from HOA after 3 months struggling back and forth. We really appreciate Michael's effort and patience. Frank is the Solar SME install lead who came to my place to do the measurement and also for final installation. He has been extremely detail oriented and definitely a individual you can trust. He and his team finish the 13kW system within 3 days with superior quality. Frank would discuss with us if there is any decision to make for the preference. We were very pleased for the high quality installation and finally he showed us how the solar monitoring system works, We have been now enjoyed our solar system since May 2021. The performance is perfect, we got hit by quite a bit rain this June near Houston TX, but the system still managed to pull more than 1600 kWh in solar energy production. I have already signed my battery backup system with Solar SME and they gave me a great deal as returning customer and I am ready for another great experience in my solar journey.

4 years ago

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Reply from Solar SME

Hello Xiaoliang,
Thank you for an amazing feedback! Much appreciated.
Good luck with your solar journey!
Kind Regards,
Solar SME, Inc.

Jul. 8th, 2021

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graveytrain Suffolk, VA

Solar SME finished up my install last year around August-they did a great job. I have 51 solar panels and a LG Chem RESU 10 battery. Around April, the battery failed. I contacted Solar SME and they were extremely responsive and immediately started working on getting the battery back to LG for a new one. In addition, they have been keeping an eye on my solar output and found that one of my solar edge inverters were malfunctioning, so they replaced my battery and replaced the inverter at the same time. I worked with Baseem for my tech guy and Sam was my project manager-both of them are very responsive and extremely interested in resolving my problems. It took a while, but that is to be expected. I went with Solar SME because they have great prices (about half what these companies roaming around in Hampton Roads, VA are charging) and the reviews are excellent. They always respond immediately when I contact them and they keep me posted on the progress of whatever we were working on-in this case RMA'ing the battery an and changing that inverter. The thing I would recommend remembering is that they aren't a huge nationwide conglomerate. They are based out of Texas, and they have teams that travel around doing these installs, so it might take a bit for them to get to you if you need service. In my case, in Virginia, they generally have teams in Maryland and Virginia Beach area, and they had a team come out on the two different occasions necessary to change my battery and inverter-once to pull the battery down for shipment, and then again to install the new battery and inverter. So, in my experience, they work hard to get out to you if you have any issues, they do great work when they arrive, and they stand behind their work. I highly recommend them.

4 years ago Edited October 12, 2022

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Reply from Solar SME

Hello Dustin,
Thank you for such an amazing feedback. We are glad to know that you are satisfied with our service.
Regards,
Solar SME, Inc.

Jun. 24th, 2021

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Jaime Britton Mechanicsburg, PA

I sought quotes from multiple installers for a PV system and got a very strong quote from Solar SME from the onset with the highest quality solar panels, micro-inverters, racking system and service. I worked with Alex who was very prompt, attentive, patient and accommodating in every aspect of our interactions. I sent Alex questions via email several times a week and he was always prompt with his responses and extremely helpful. Most of all he was very respectful and allowed ample time for me to make a decision. Alex offered the very best customer service possible and deserves to be commended. Kudos!

4 years ago

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Reply from Solar SME

Hello Jaime,
Thank you for an amazing feedback.
Glad to know Alex was able to help you in the best way possible.
Best Regards,
Solar SME, Inc.

Jun. 18th, 2021

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VAMSI KRISHNA ARAVELLY Ellicott City, MD

Honest Sales pitch and no upselling and Best competitive pricing in the market by Xavier L. I started my solar project research in early april 2021 on energy sage but was not able to discuss my project with any of the installers until end of April.Once i was ready Xavier L. got in touch with me and explained me the different aspects of Solar panels and only showed me the best panels for my house which have the best generation. The Quotes i have received from him unlike others i shopped around are not bloated and not crazy high priced either. I got the quotes for Panasonic and REC panels with the best efficient and lowest downgrade in the market. He was even ready to price match and tried his best to beat the best quote i received aswell. I learnt more from his sales pitch about the panels than i would probably wouldnt have on my own. There is a premium for the best efficiency panels or REC or Panasonic vs Q Cell or Silfab but it might be worth it depending on the roof size and lesser panels it can accomodate for your current needs if you need to add more panels in future when your consumption increases. I ultimately ended up working with another provided who were covering my panels, inverters and labor for 30 years vs Solar SME which was covering for 25 years for the same cost. Would definitely recommend him for anyone exploring solar panels for their roof.

4 years ago

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Reply from Solar SME

Hi Vamsi
Thank you for such a great feedback! We're glad to know that Xavier was able to assist you in the best possible way.
Good luck for your solar journey.
Regards,
Solar SME, Inc.

May. 11th, 2021

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David Traub Bethesda, MD

Solar SME has been a great partner to work on with this project - they're super prompt with getting back to you and very in the loop as far as where you stand with getting financing. The option they offered completely fit our goals at the outset. Updated after project completion: Installation was great. There were some minor logistical difficulties, related to FedEx only delivering to curbside and our residence being a townhouse. Even that though got resolved quickly by Solar SME sending the panel installers to put the panels up. There was a bit of a delay between panel and electrical work BUT I 100% accept that and I appreciate that the delay was caused by Solar SMEs dedication to both quality installation work AND crew safety. Rushing a project like this isn't good for either of those things. I am 100% happy with the production levels we're getting. Our usual electric bill of close to 100 was 7.14 this month. We were able to run our AC without importing grid energy while doing so. I have no reservations about highly recommending Solar SME.

4 years ago Edited September 16, 2021

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Reply from Solar SME

Hi David
Thanks for the 5-star review. The team at Solar SME, Inc is thrilled you’re happy with your recent experience with us. Alex is one of our dedicated Consultant and we are glad that your experience was worth while.

Best wishes,
Solar SME, Inc

Jan. 29th, 2021

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Andrew Rich Kill Devil Hills, NC

I am writing this review to inform others who are investigating a solar panel purchase to strongly consider using Solar SME. From start to finish, the company provided great support to my wife and I. A shout-out to Kevin W who was our Project Manager. He walked us through the entire process, effectively communicated continuously including product shipping updates, installation team engagement, permitting, utility company coordination, and financial. Even though everything did not go as planned including dealing with a customer (me) who requires frequent communication, Kevin and his team worked hard to make sure that the final product met if not exceeded our expectations. 5 Stars!

5 years ago Edited September 14, 2021

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Reply from Solar SME

Hello Andrew,
Thank you for reviewing Solar SME.
We're happy to hear that all your questions were rightfully answered by Shane.
Best Regards,
Solar SME, Inc.

Oct. 27th, 2020

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Captain Swanson San Isidro, TX

Zack M has been a persistent, and professional provider of every detail (and then some) I have asked for during this process. He has answered all my technical questions on the panels and installation specifics, and also my wife's questions about financinig, asthetics, and warranties. He has been patient with mine and my wife's schedule to schedule phone calls and Zoom meetings, even with re-schedule requests. He would be the first person I turn to at SME and I hope is representative of the quality person SME employs. I hope to be a customer of SME as soon as I can work out the financing on my end.

5 years ago

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Reply from Solar SME

Hello Captain,
Thank you for choosing Solar SME.
We are glad to know that our representative Zack Miller has been of great help to you throughout the process!
Hoping to have your system ready very soon.
Best Regards,
Solar SME, Inc.

Oct. 27th, 2020

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Robert Keegan

Three managers changed over 8 months. Not met the code on outbuilding. Attempted to convince me to pay on survey after signed the agreement. Setbacks on short supplies. Delivered to wrong address that caused delay. Then installers not followed my location instructions. When I asked the company for revised the contract after canceled the part of trenching but they won’t and force me to get the cash after completed the system. However they don’t have money to give me the refund. Have to do the legal action- started w bbb now. Just very disappointed with company’s lack of integrity and malpractice. The team are not on same page between departments.

1 year ago

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Richard

I had a really good installer. He's very fast, efficient, and he worked with me. He would listen to my suggestions and he would suggest things. And it worked out really well.

1 year ago

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Reply from Solar SME

We're delighted to hear about your positive experience with our installer! Fast, efficient, and collaborative efforts are our priorities. Thank you for choosing SolarSME!

Mar. 12th, 2024

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Christopher

It was not the smoothest process. The company took quite a bit of time to get it scheduled, then it got scheduled. And during the install, there were issues and the install crew wasn't from the area so they finished, but couldn't turn anything on, and then had to come back while I was out of town to fix the problem.

1 year ago

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Reply from Solar SME

We appreciate your feedback and apologize for any inconvenience during the installation process. Thank you for choosing SolarSME; we're committed to continuous improvement and ensuring your satisfaction.

Mar. 8th, 2024

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Mike P Leechburg, PA

They were very courteous and helpful throughout the installation process. They assisted us with any questions we had and found answers quickly if they didn’t have one.

4 years ago

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Reply from Solar SME

Hi Mike, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jan. 13th, 2022

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Lyn Bogle

I am extremely pleased with the recent repairs done to my PV system. Solar SMU and Faris Atal provided outstanding service, quickly addressing and resolving the issues. Their expertise and professionalism were evident throughout the entire process. I am incredibly happy with the speed at which the repairs were completed and my system is now functioning perfectly. Thank you for the excellent work!

1 year ago

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Reply from Solar SME

Thank you for sharing your positive experience! We are glad to hear Faris and our team exceeded your expectations. Your satisfaction means a lot to us. Thanks once again for 5 star rating.

Dec. 9th, 2024

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Carl Zantowsky

I dealt with a representative names Faris, he ensured that the warranty work that needed to be performed was done very quick. He took care if everything. When I couldn't answer the phone he sent me text messages which were much better than the phone call. After the work was done he texted me again to ensure I was satisfied with the repair. He was very helpful.

1 year ago Edited June 13, 2024

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Reply from Solar SME

Thank you for sharing your experience! We're pleased to hear that Faris made your warranty repair process easy with his prompt communication. Thanks for choosing Solar SME!

Jun. 12th, 2024

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Bryan V

I have had Solar from solar SME for a few years. Recently a couple inverters went down. I contacted Solar SME and they had the new inverters sent and installed within a few days. Great to see them respond even though it had been so long since the original installation. They really do a great job of customer service. I would like to thank Roman O and his team for jumping on the repairs and getting everything back up and running smoothly.

1 year ago

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Reply from Solar SME

We are grateful for your positive feedback and appreciate your trust in SolarSME. Thank you for recognizing our team's efforts. We are dedicated to providing exceptional customer service. Thanks for choosing SolarSME!

Jan. 2nd, 2024

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venkata siddineni

Solar SME Inc has been very professional from beginning to the end. Levon S the project manager has been very patient in explaining every step of the system setup process. Payments are collected in different phases which made it comfortable to handle payments. It takes time to learn the monitoring system but Levon has been very patient in explaining and helping us read the system better.

1 year ago

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Reply from Solar SME

We greatly appreciate your positive feedback! We're delighted that Levon Sarayan, our dedicated project manager, made the system setup process seamless. We're grateful for your trust in SolarSME. Thank you once again for choosing us!

Dec. 20th, 2023

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Frank Tao Ellicott City, MD

This is a small and fairly new company. But they've been getting mostly very good reviews, and their prices are competitive too. I signed the contract with them about 2-3 months ago, and just last week they finished installing and inspecting everything. Now I'm just waiting for the utility company to install the net meter. Their customer service is top-notch throughout the installation. Everyone there knows their stuff and they're super quick to respond to all my questions and inquiries.

2 years ago

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Reply from Solar SME

Thank you for your positive review! We're happy to have delivered excellent service, competitive prices, and a seamless installation experience. We appreciate your trust. Thanks again for choosing us and awarding us 5 stars!

Nov. 30th, 2023

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Stuart Beckman Washington, DC

I have been Interested in getting solar panels installed on my home for some time. SolarSME provided excellent service. Emir worked with me to get solar panels installed on my roof that would cover 100% of my electricity needs. All phases of the installation process were explained. My solar panels are easily producing more electricity than I use. Emir has also assisted me with the application for the SREC. Going solar is one of the best financial decisions I have ever made.

2 years ago

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Reply from Solar SME

We greatly appreciate your kind words and are thrilled to hear about your fantastic experience with SolarSME. Thank you for the 5-star review! Your satisfaction is our success.

Oct. 13th, 2023

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Ashish Maini Wexford, PA

It took about 3 months for the Solar panels installation. The whole process was pretty smooth with guidance and updates being provided by Solar SME at every step. They took care of all the approvals. Andre L who worked with me from start to the end was always quick to respond to any questions and was very helpful. I would definitely recommend them.

2 years ago

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Reply from Solar SME

"We greatly appreciate your positive feedback! We strive to ensure a smooth solar panel installation process, providing guidance, updates, and handling all approvals. Andre L, our dedicated team member, is always prompt and helpful. Thank you for recommending Solar SME!"

Jul. 10th, 2023

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Ivan S Murrysville, PA

Despite the challenge of starting the contracting process while my house was not yet built, we were able to get everything set up, installed and operating on a good schedule. A few bumps along the way (installer stepped through ceiling but SolarSME stepped up and paid for the repair, malfunctioning monitoring component replaced promptly) but overall, a satisfying process.

2 years ago

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Reply from Solar SME

We appreciate your feedback and are glad we could overcome the challenges of starting the contracting process before your house was built. We're committed to delivering a satisfying experience and promptly addressing any issues that arise. Thank you for choosing SolarSME!

Jun. 15th, 2023

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Sunny Skies New York, NY

Just got done with my solar panel installation. Awaiting final inspection. The contractors worked hard, fast and safe to make this successful. I highly recommend this solar company. The delivery company broke a couple solar panels, I text Dan M who spearheaded everything and within the following week new panels were delivered. He answers promptly and checks to ensure I’m happy with this process. I’m so excited and cannot wait to be solar powered.

2 years ago

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Reply from Solar SME

We're delighted to hear about your successful solar panel installation! Thank you for recommending our company. We apologize for the delivery mishap, but we're glad Dan M promptly resolved the issue. Enjoy the excitement of going solar!

Jun. 13th, 2023

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hailua178 Wayne, PA

Solar SME provided a great service, good quality and professional from A to Z. Zen H, a manager, worked with me since day 1 until the the project is finished. He followed up and answered all my concerns. My solar production is projected to 103% but actually produced more than what I consumed a lot daily, sometimes double. I’m so please with the system so far. Will see on the long run but I definitely refer to others to Solar SME.

2 years ago

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Reply from Solar SME

Thank you for your positive feedback! We are delighted to have provided you with exceptional service and a high-quality solar system. We are thrilled that your solar production has exceeded expectations, and we look forward to your long-term satisfaction. Your referrals are greatly appreciated!

May. 31st, 2023

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SeaBass New York, NY

It has been almost a year since I got my system installed and I have reached out for support a couple of times. I can say they take your concerns seriously and do everything in their power to try to resolve any issues. Mario A and Faris A worked on my problem and helped ensure my system was working properly. I have not been compensated by SolarSME for this review, but they did ask me to write about my recent experience.

2 years ago

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Reply from Solar SME

We appreciate your warm words. We are glad to know that you are satisfied with our installation services. Customer satisfaction is our priority and your valuable feedback motivates us. Thank you for sharing feedback and rating us 5 stars.

Apr. 10th, 2023

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Michele Sawyer Southern Pines, NC

We had some delays with approvals from Duke Energy, through no ones fault. Our Project Manager, Denis, did a great job keeping us informed of next steps. He was also thorough in ensuring that everything was delivered prior to the installation, to avoid any delays. When everything was finally approved and delivered, installation happened within days!!! Thank you!!!

2 years ago

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Reply from Solar SME

We are very grateful to receive your positive feedback. Your kind words are truly appreciated. We are committed to providing the highest quality services and your feedback reinforces our efforts. We are honored to have you as a customer and hope to continue serving you. Thank you again for your support and for choosing us as your preferred business. Once again, Thanks for rating 5 stars.

Apr. 6th, 2023

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K&M Z Roanoke, VA

Areej, Ray, and the team from SolarSME were good to work with. The materials were backordered due to supply challenges, and we opted to go with a different panel. Once materials were delivered, the process picked up pace. Install teams were good, and SolarSME coordinated all necessary paperwork with the utility company and county offices. The only main hiccup was getting final Permission To Operate. The process took twice as long due to a submission oversight. Overall, I was pleased with project. Now I'm anxious to see how well the system performs and to reap the potential savings in my electric bill.

2 years ago

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Reply from Solar SME

We are very grateful to receive your positive feedback. Your kind words are truly appreciated. We are committed to providing the highest quality services and your feedback reinforces our efforts. We are honored to have you as a customer and hope to continue serving you. Thank you again for your support and for choosing us as your preferred business. Once again, Thanks for rating 4 stars

Mar. 30th, 2023

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Darrin Beck Houston, TX

SOLARSME (Josh L) provided extensive support to understand my end use requirements and took the time to review the pros and cons of various design/equipment options to arrive at system to meet my needs. The final design also took into account future requirements, such as electric vehicle charging and battery backup. The interactions though technical at times were delivered in a way for clear understanding. Follow-up activities were completed in a timely manner.

2 years ago

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Reply from Solar SME

We are very grateful to receive your positive feedback. Your kind words are truly appreciated. We are committed to providing the highest quality services and your feedback reinforces our efforts. We are honored to have you as a customer and hope to continue serving you. Thank you again for your support and for choosing us as your preferred business. Once again, Thanks for rating 5 stars

Mar. 24th, 2023

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Samish Shah La Plata, MD

I had a great experience with Solar SME. After researching many companies, I chose Solar SME, they were highly recommended on Energy Sage. My experience was as it was described by many reviewers. My project manager was Mario A and he did fantastic job on keeping me updated at every stage. I signed the agreement on December 1st 2022 and Solar panels were installed and producing energy on March 7th 2023. I would certainly recommend Solar SME to anyone who is interested installing Solar panels

2 years ago

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Reply from Solar SME

We are very grateful to receive your positive feedback. Your kind words are truly appreciated. We are committed to providing the highest quality services and your feedback reinforces our efforts. We are honored to have you as a customer and hope to continue serving you. Thank you again for your support and choosing us as your preferred business. Once again, Thanks for rating 5 stars

Mar. 15th, 2023

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Christopher Biggs Alexandria, VA

Our experience with Ruben K from SolarSME can be summarized as trustworthy. Ruben immediately answered every call and text message. He was honest with his responses even when he had to perform research on my request. As far as SolarSME, they kept every promise and were loyal until we obtained permission to operate from our local power company. Furthermore, their monitoring software and responsiveness are as trustworthy as working with Ruben. We are delighted with this outcome and recommend this company to anyone considering an affordable and top-notch solar provider.

2 years ago

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Reply from Solar SME

We appreciate your warm words. We are glad to know that you are satisfied with our team's performance and service. Customer satisfaction is our priority and your valuable feedback motivates us. Also, we agree, Ruben is a dedicated, team member. Thank you for sharing feedback and rating us 5 stars.

Feb. 24th, 2023

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J Tan

I would like to express my gratitude to Solar SME and Raffy S for bringing my project to the end. My project took a long time due to reasons beyond their control and was more complicated due to the limited size of my roof, but they were there throughout, making sure that the project made it through the entire approval process intact. Good service, value for money!

2 years ago

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Reply from Solar SME

We really appreciate that you take out time for the review. Thank You soo much for your positive feedback. We are very glad you are satisfied with our install service and team's performance. Thanks once again for rating 5 stars.

Feb. 24th, 2023

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Ahmed Monib Houston, TX

From the project manager Raffy S, to Aryan in sales, the onsite project manager Josh, master electrician Baruc and electrician Jesus and all the crew- the experience was an excellent one. These guys did a great job with not only a timely and high quality install, but also with the contract setup and detailed design for our HOA. I had an independent contractor inspect the job and he said it was the best install he's ever seen. Highly recommend this company.

2 years ago

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Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are glad to know that you are satisfied with our team's performance. Indeed, Raffy and Aryan both are dedicated team members. Also, Customer satisfaction is our priority and your valuable feedback is a motivation for us. Thank you so much for rating us 5 stars to us.

Feb. 3rd, 2023

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Billy Grinnell Dallas, TX

Great experience from the sale to the installation and following the installation. Adam was phenomenal and was a book of information regarding the system. The communication with the project manager, Ruben, was excellent. From the start of the installation, during the installation, and following the installation, Ruben has stayed in consistent contact and is always going to fight any battle for you.

2 years ago

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Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are happy to know that you are satisfied with our install service and team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Thanks once again for rating 5 stars.

Jan. 3rd, 2023

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Gregg Martell Lancaster, PA

SolarSME has access to a lot of different equipment manufacturers to allow designing a system that fits your needs. This also helps supply issues and the high demand for solar. After sales you’re assigned a project manager (Areej in my case) that is the single point of contact for design, permitting, installation and startup. She made the process vey easy and answering questions, providing progress updates and installation coordination. Overall a good company to work with

2 years ago

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Reply from Solar SME

We really appreciate that you take out time for a detailed review. Thank You soo much for your positive feedback. We are very glad to know that you are satisfied with our installation and team performance. No doubt, Areej is a very dedicated resources of Solar SME. Thanks once again for 5-star rating.

Jan. 3rd, 2023

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Jonathan Royse City, TX

We had a wonderful experience with Solar SME for our rooftop solar installation! Ruben K, our project manager, kept us well-informed and worked hard to get the project finished before the end of the year. Mike B, our salesperson, was extremely knowledgeable and upfront about what the system could handle. The installation itself was flawless and completely hands-off. We would gladly work with Solar SME again for our next project!

2 years ago

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Reply from Solar SME

We really appreciate that you took out time to share your feedback. We are glad that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback motivates us. Also, we agree, Mike and Ruben both are dedicated team members. Thank you so much for rating us 5 stars to us.

Dec. 27th, 2022

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Brian Polen Wylie, TX

Ruben did a great job with the design and communicating status updates throughout the process. I was impressed with the install team and how clean the wiring and conduit runs were. Once install kicked off it was only a little over a week that I had PTO from Oncor. Ruben stayed on top of the of the various city officials to receive the proper signoffs.

3 years ago

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Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are happy to know that you are satisfied with our install service and team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Ruben is a dedicated team member. Thanks once again for rating 5 stars.

Dec. 1st, 2022

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Craig Loomis Chicago, IL

Choosing the right solar company can make for a wonderful or nightmare solar experience. Thankfully I choose a good one in Solar SME. Andrew and Basem Y got me system up and running on and older house with a couple of challenges they worked through. I had just put a brand new roof on my property and Solar SME was able to offer my a warranty where they had to install the panels which made it a easier decision for me. Basem and Tom the installer also helped get to a few installation bugs and were very professional and courteous throughout the process.

3 years ago

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Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Basim and Andrew both are dedicated team members. Thank you so much for rating us 5 stars to us.

Nov. 16th, 2022

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Scott Neal Punxsutawney, PA

Josh L from Solar AME developed a design and proposal for my residence and was extremely capable and competent. He was super responsive and professional. Ultimately, I decided not to pursue solar power, but that had to do with the technology and price, together with the unfortunately high interest rates due to the economy. My decision had nothing to do with the support I got from Josh, as he was excellent. I would highly recommend him.

3 years ago

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Reply from Solar SME

Thank You so much for your positive feedback. We are happy to know that you are satisfied with the Solar SME team's performance. Josh is a very hard-working person and an asset to us. Thanks once again for a 5-star rating.

Nov. 12th, 2022

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Sam Basu Erie, PA

Once decided on going solar, our journey with SolarSME began with Ray - who took the time to go over detailed system requirements & costs. Emir from SolarSME then took over as project manager as we moved into system design phase - all communications were timely & professional. Despite not being local, Emir coordinated everything well from inspection to installation details & did commendable work procuring all needed materials on time. We're quite satisfied with SolarSME & looking forward to years of clean energy from our solar panel installations.

3 years ago

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Reply from Solar SME

Thanks for sharing your experience in detail! We are glad to hear that you are satisfied with Solar SME installation services and team performance. For us, customer satisfaction is the priority and we always try to serve our valuable customers with the best experience. Also, Emir is our very dedicated project manager and asset to the company. We wish you lots of savings in the future. Thanks once again for 5-star rating to Solar SME.

Nov. 2nd, 2022

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Dan Chan Palestine, TX

I used energy sage to bid several companies against one another. I chose solar sme due to their low interest rate and high quality equipment and micro-inverters. During the estimation phase I was sent contracts to sign that seemingly added $19,000 to the bottom line cost of the project. I inquired about this added cost which was not mentioned or noted anywhere in my documents that I had seen. After I asked about the increase I was advised it was a loan organization fee. I felt blindsided by this fee. I read all of the documents they sent me and the emails and never saw this fee mentioned once. After I told them I would seek secondary financing they said I could get same as cash financing but with a 6.99% interest rate rather than the .99 advertised. I plan to pay the system off quickly so I am not worried about the interest rate increase. After dealing with the financial side I was handed off to Dan M for the project and he was great! He handled every situation quickly and answered messages and emails almost instantly like a pro!! Solar sme is lucky to have this guy! The installers left a lot of trash at my home, zip ties, bolts, plastic protector pieces in my gutters etc, but they did a good job installing the panels, their electrician did an excellent job with his attention to detail and wire organization! The system went online the day they finished install, their was a hangup with some of the equipment but Dan made it right quickly! I highly recommend solar sme, just be careful with their finance dept!

3 years ago

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Reply from Solar SME

We really appreciate that you take out time for a detailed review. It is honorable for us that our valuable customer is happy with our service and team performance. Dan is a very hard working employee and always make sure to assist the client in best possible way. Customer satisfaction is our priority and your valuable feedback is motivation for us. Thank you so much for rating 4 star to us. Really Appreciated!

Oct. 25th, 2022

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Chris Smith Lufkin, TX

From the beginning, Raffy was right there to answer all my questions! From fine-tuning our initial quote to coordinating my login to the application to monitor the system - he was there. Very kind and professional and ready to help at a moment's notice. When I need a modification to my system, I know exactly who I will be calling - these guys are the best.

3 years ago

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Reply from Solar SME

Thank You for taking out time for sharing feedback and 5 Star Rating to Solar SME. We are very pleased to know that you are satisfied with our installation service and your system is working good. Customer Satisfaction is our priority and we always strive to provide with best installation experience to our customers. Also, Raffy is a very dedicated professional of our team. Thanks again!

Oct. 7th, 2022

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DevonCS McLean, VA

We had a great experience with the installer crew, who were friendly, professional, and communicative throughout the process. Shortly after install, one of the panels failed to come online. Basem Y and his team were able to troubleshoot, diagnosing whether the problem was the microinverter or the panel, finding that the panel was a dud. He coordinated an RMA and delivered a replacement panel as quickly as he could and now my system is operating at full capacity.

3 years ago

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Reply from Solar SME

Thanks for the 5 star rating to Solar SME installation services. We are happy that you are satisfied with our team performance as we always strive to serve our customers with the best. Thank you once again for sharing the feedback.

Sep. 21st, 2022

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Thomas Doyle Arlington, VA

Solar SME did an excellent job on the installation of our solar system. Johan B, our project manager, was a pleasure to work with and very responsive to questions and requests. Johan worked hard to oversee this project to completion. The installation team and electricians were hard working, competent and professional. We are happy with our solar system and would highly recommend Solar SME.

3 years ago

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Reply from Solar SME

Thank you for rating 5 star to Solar SME. We are glad that you are satisfied with our installation services. We always strive to serve our customers with quality services. Thanks once again.

Sep. 21st, 2022

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Matthew Lewis Vienna, VA

The experience and professionalism of the entire team were exceptional from pre-sales (Omar A), project management (Omar D), and installation (Andrew and Lucky). Great work! Omar kept me updated throughout the entire process. Even after the installation was complete, Omar worked with the installers to address some minor concerns. I could not be happier with my system from Solar SME. We are now up and running with 46 REC panels and Encharge 20 batteries. I will reach out to them for all my future solar needs, highly recommended! Special shout out to Omar D and Drew!!! Thank you!

3 years ago

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Reply from Solar SME

Hi Matthew, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

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Jessica Stevens, PA

We recently had solar panels installed and are thrilled to be contributing to clean energy and becoming more energy independent. Our project manager, Henry, was TOP NOTCH. He was in constant communication with us throughout the entire project. He ensured all of the pieces came together flawlessly from materials delivery to installation to completing the paperwork for our utility. The installation crew obviously took pride in their work and our finished product has our neighbor's admiration.

3 years ago

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Reply from Solar SME

Hi Jessica, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

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Norman Rennalls Katy, TX

We installed a generator and when the system came back up there were errors to the Enphase panel we have. Once identified Basem Y and Frank the field installer were once mobilized were proactive, competent, and quick to respond. Basem assisted me in resolving several setup issues over the phone in coordination with The Enphase support personand responded to my calls and emails quickly. The system is now working.

3 years ago

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Reply from Solar SME

Hi Norman , Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

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Nnaemeka Onuoha

I worked with Michael L as my project manager and Michael was very helpful to get my system start and running. However, my installation exceeded expected project timeline due to exessive SolarEdge hardware failures. I guess COVID-19 pandemic may have contributed to the delay. You have to be a very engaging customer to get them do their job. Overall, they're very knowledagle on residential solar installations. Basem Y provided excellent customer service to provision my system for optimal performance. I'll recommend Solar SME to other customers

3 years ago Edited April 18, 2022

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Reply from Solar SME

Hi Naemeka, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Apr. 8th, 2022