Solar SME Reviews

Writing reviews is not something that I do, but I felt compelled to do so based on my experience with Solar SME, Specifically Alex and Omar, my energy consultants. As someone that did not have any knowledge of Solar, I had a number of questions and concerns. From day one, Alex and Omar, answered all of my questions in great detail. They showed me every available option that would be best for my home and my finances. They completed a tremendous amount of research on my behalf to address my concerns. They were very responsive and were willing and able to communicate with me at any time. Their straightforward, knowledgeable, and honest approach was very refreshing considering my experience with some other Solar companies was not very pleasant. Although I did not move forward with my project, I want to commend Alex and Omar on their efforts. They could not have done anything more to help me or convince me to purchase with Solar SME. I would definitely recommend giving them the opportunity to earn your business. C. Galvan Texas

We wanted to install solar panels for a number of years but each time we reached out to solar installers, it was always a typical sales pitch. Having about 8-10 quotes with a significantly wide range of quotes only made the matter worse until I was approached by Solar SME. Omar was the very first person I spoke with at Solar SME. Not only Omar worked with me to explain the whole installation process but went above and beyond to make sure I was completely satisfied with every question he answered. Additionally, he was very patient while offering me various quotes with various brands of solar panels. Once we finalized the panels, the project manager, Henry, was just as kind and patient during the entire installation process. Henry was literally just a call away each time I had a question or needed a project status update. He has patiently worked with me and at times it appeared that he even responded to my queries during his time off. On the day of the installation, the installation team was right on time and completed the installation without us realizing it. The entire installation team was true professionals. They completed the installation in about 5 hours and left the premises completely clean. I want to thank the entire Solar SME team for staying on top of the project, updating with correct information, and completing the project in a timely manner. I will be sure to recommend you to everyone I know.

I chose to purchase my Solar from Solar SME after quite a bit research and Solar SME engaged me from EnerageSage. Xavier is very professional sales consultant who has a lot of knowledge of the business. He earned my business with those qualities. One thing really gets me to decide to with Solar SME is that I was really into REC Alpha series panels, but at the time Solar SME didn't have the REC TrustPro certification which would grant me 25 years labor, product and performance warranty. Xavier helped go above and beyond to push the company get thru the REC process and granted the certificate as promise. We finally decided to go with Solar early 2021. Michael was the Project Manager and was following up with us and touch basis to keep us updated with the progress. We initially had some headwinds from our HOA. The main problem is that we wanted to install the panels facing the common street as it is facing south with much better energy production for us. After checking with the Texas Property Law, we found that we can push the HOA approval as long as we can prove that the location in our design can produce 20% more energy than where HOA wanted us to install. Michael was very effectively working with us and his design team to provide our HOA with comparison and reports in order to achieve our goal. We finally got the design we wanted approved from HOA after 3 months struggling back and forth. We really appreciate Michael's effort and patience. Frank is the Solar SME install lead who came to my place to do the measurement and also for final installation. He has been extremely detail oriented and definitely a individual you can trust. He and his team finish the 13kW system within 3 days with superior quality. Frank would discuss with us if there is any decision to make for the preference. We were very pleased for the high quality installation and finally he showed us how the solar monitoring system works, We have been now enjoyed our solar system since May 2021. The performance is perfect, we got hit by quite a bit rain this June near Houston TX, but the system still managed to pull more than 1600 kWh in solar energy production. I have already signed my battery backup system with Solar SME and they gave me a great deal as returning customer and I am ready for another great experience in my solar journey.

I sought quotes from multiple installers for a PV system and got a very strong quote from Solar SME from the onset with the highest quality solar panels, micro-inverters, racking system and service. I worked with Alex who was very prompt, attentive, patient and accommodating in every aspect of our interactions. I sent Alex questions via email several times a week and he was always prompt with his responses and extremely helpful. Most of all he was very respectful and allowed ample time for me to make a decision. Alex offered the very best customer service possible and deserves to be commended. Kudos!

Honest Sales pitch and no upselling and Best competitive pricing in the market by Xavier L. I started my solar project research in early april 2021 on energy sage but was not able to discuss my project with any of the installers until end of April.Once i was ready Xavier L. got in touch with me and explained me the different aspects of Solar panels and only showed me the best panels for my house which have the best generation. The Quotes i have received from him unlike others i shopped around are not bloated and not crazy high priced either. I got the quotes for Panasonic and REC panels with the best efficient and lowest downgrade in the market. He was even ready to price match and tried his best to beat the best quote i received aswell. I learnt more from his sales pitch about the panels than i would probably wouldnt have on my own. There is a premium for the best efficiency panels or REC or Panasonic vs Q Cell or Silfab but it might be worth it depending on the roof size and lesser panels it can accomodate for your current needs if you need to add more panels in future when your consumption increases. I ultimately ended up working with another provided who were covering my panels, inverters and labor for 30 years vs Solar SME which was covering for 25 years for the same cost. Would definitely recommend him for anyone exploring solar panels for their roof.

Solar SME has been a great partner to work on with this project - they're super prompt with getting back to you and very in the loop as far as where you stand with getting financing. The option they offered completely fit our goals at the outset. Updated after project completion: Installation was great. There were some minor logistical difficulties, related to FedEx only delivering to curbside and our residence being a townhouse. Even that though got resolved quickly by Solar SME sending the panel installers to put the panels up. There was a bit of a delay between panel and electrical work BUT I 100% accept that and I appreciate that the delay was caused by Solar SMEs dedication to both quality installation work AND crew safety. Rushing a project like this isn't good for either of those things. I am 100% happy with the production levels we're getting. Our usual electric bill of close to 100 was 7.14 this month. We were able to run our AC without importing grid energy while doing so. I have no reservations about highly recommending Solar SME.

I am writing this review to inform others who are investigating a solar panel purchase to strongly consider using Solar SME. From start to finish, the company provided great support to my wife and I. A shout-out to Kevin W who was our Project Manager. He walked us through the entire process, effectively communicated continuously including product shipping updates, installation team engagement, permitting, utility company coordination, and financial. Even though everything did not go as planned including dealing with a customer (me) who requires frequent communication, Kevin and his team worked hard to make sure that the final product met if not exceeded our expectations. 5 Stars!

Zack M has been a persistent, and professional provider of every detail (and then some) I have asked for during this process. He has answered all my technical questions on the panels and installation specifics, and also my wife's questions about financinig, asthetics, and warranties. He has been patient with mine and my wife's schedule to schedule phone calls and Zoom meetings, even with re-schedule requests. He would be the first person I turn to at SME and I hope is representative of the quality person SME employs. I hope to be a customer of SME as soon as I can work out the financing on my end.

I am extremely pleased with the recent repairs done to my PV system. Solar SMU and Faris Atal provided outstanding service, quickly addressing and resolving the issues. Their expertise and professionalism were evident throughout the entire process. I am incredibly happy with the speed at which the repairs were completed and my system is now functioning perfectly. Thank you for the excellent work!

I dealt with a representative names Faris, he ensured that the warranty work that needed to be performed was done very quick. He took care if everything. When I couldn't answer the phone he sent me text messages which were much better than the phone call. After the work was done he texted me again to ensure I was satisfied with the repair. He was very helpful.

Solar SME provided a great service, good quality and professional from A to Z. Zen H, a manager, worked with me since day 1 until the the project is finished. He followed up and answered all my concerns. My solar production is projected to 103% but actually produced more than what I consumed a lot daily, sometimes double. I’m so please with the system so far. Will see on the long run but I definitely refer to others to Solar SME.

SOLARSME (Josh L) provided extensive support to understand my end use requirements and took the time to review the pros and cons of various design/equipment options to arrive at system to meet my needs. The final design also took into account future requirements, such as electric vehicle charging and battery backup. The interactions though technical at times were delivered in a way for clear understanding. Follow-up activities were completed in a timely manner.

I had a great experience with Solar SME. After researching many companies, I chose Solar SME, they were highly recommended on Energy Sage. My experience was as it was described by many reviewers. My project manager was Mario A and he did fantastic job on keeping me updated at every stage. I signed the agreement on December 1st 2022 and Solar panels were installed and producing energy on March 7th 2023. I would certainly recommend Solar SME to anyone who is interested installing Solar panels

Great experience from the sale to the installation and following the installation. Adam was phenomenal and was a book of information regarding the system. The communication with the project manager, Ruben, was excellent. From the start of the installation, during the installation, and following the installation, Ruben has stayed in consistent contact and is always going to fight any battle for you.

Ruben did a great job with the design and communicating status updates throughout the process. I was impressed with the install team and how clean the wiring and conduit runs were. Once install kicked off it was only a little over a week that I had PTO from Oncor. Ruben stayed on top of the of the various city officials to receive the proper signoffs.

Once decided on going solar, our journey with SolarSME began with Ray - who took the time to go over detailed system requirements & costs. Emir from SolarSME then took over as project manager as we moved into system design phase - all communications were timely & professional. Despite not being local, Emir coordinated everything well from inspection to installation details & did commendable work procuring all needed materials on time. We're quite satisfied with SolarSME & looking forward to years of clean energy from our solar panel installations.

Solar SME did an excellent job on the installation of our solar system. Johan B, our project manager, was a pleasure to work with and very responsive to questions and requests. Johan worked hard to oversee this project to completion. The installation team and electricians were hard working, competent and professional. We are happy with our solar system and would highly recommend Solar SME.

The experience and professionalism of the entire team were exceptional from pre-sales (Omar A), project management (Omar D), and installation (Andrew and Lucky). Great work! Omar kept me updated throughout the entire process. Even after the installation was complete, Omar worked with the installers to address some minor concerns. I could not be happier with my system from Solar SME. We are now up and running with 46 REC panels and Encharge 20 batteries. I will reach out to them for all my future solar needs, highly recommended! Special shout out to Omar D and Drew!!! Thank you!

I worked with Michael L as my project manager and Michael was very helpful to get my system start and running. However, my installation exceeded expected project timeline due to exessive SolarEdge hardware failures. I guess COVID-19 pandemic may have contributed to the delay. You have to be a very engaging customer to get them do their job. Overall, they're very knowledagle on residential solar installations. Basem Y provided excellent customer service to provision my system for optimal performance. I'll recommend Solar SME to other customers