Smart Wave Solar: Read 166 User Reviews From Real Homeowners

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Verified Customer

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Jeremy Kaysville, UT

Sometimes it seems like it took a couple of calls to get the answers. Pretty smooth, they came and installed it within one day. Has been very dependable and it seems like it's producing what it should if not more.

2 years ago

Reply from Smart Wave Solar

Thank you for the review Jeremy. If you need anything in the future please reach out, support@smartwavesolar.com Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Steve Wood Layton, UT

The best Ask for Celia and Jayne. We looked at 6 companies and got bids. They work around everything. They coordinate needs. We put a new roof on and the worked with the contractors. We did cash and they gave amazing discounts and worked to make sure everything came through them as required. This is the best, now stay clear of Vivant and Freedom Forever. DANGEROUS. We did not go with them. They force a signed doc to get an onsite inspection and a quote. Their sales people told us things that are not in the contract. We cancelled in 36 hours. 6 months later they are demanding $3,000.00 for items the contract said they would pick up…. All items are in the box’s and new! Stay clear of Vivant and Freedom Forever. When you go with Smart Wave Solar, you have the best by far. Just look at the ratings. They will make anything right! SW/SLC

1 year ago

Reply from Smart Wave Solar

Thank you so much for such a great and detailed review, Steve! We appreciate your business!

Feb. 9th, 2023

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Bobby Kinser II Salt Lake City, UT

Smart Wave Solar was a company recommended to us and I'm so glad we had them install our system. I can say with confidence Smart Wave Solar is one of those rare companies that are true masters of their industry. They handled every step of the process. As we got further into the project I was taken back by all the coordination needed between power company, inspections, permits, and HOA. But Smart Wave Solar handled it all. It was evident they knew every step. When it came to actually installing the system it happened In a single day. If I had a question Bethany (their contact) responded within hours. If you are in the market for a Solar solution you'll find none better than Smart Wave Solar.

2 years ago

Reply from Smart Wave Solar

Bobby, thank you for such a great review! We appreciate your business. Please let us know if there is anything you need in the future, support@smartwavesolar.com

May. 9th, 2022

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Brandon Shopay Boston, MA

This is the second house, in Heber City Utah, that I had solar panels installed on and the process with Smart Wave was much easier and smoother than the previous home. Our energy consultant, Steve M, was fantastic. This guy knew his stuff, he didn't try to "BS" me and was very low pressure. He didn't try to upsell on anything we didn't need. Since I had been through the process before and learned some lessons I did have some specific requests. Smart Wave accommodated what I had asked for and the quote came out as expected. The only issue we had during the ordering process was more with the financing company but Steve and his team worked tirelessly to get that resolved. That issue was not on Smart Wave Solar and was entirely on the rep with the third party finance company. The install came sooner than I had anticipated. It was about a month from the date we had signed the agreements. The install team was led by Michael who was great. He walked me through what there plans were and informed me upfront that they would likely need to return the next day. They entire install crew was friendly, polite and very good to work with. As mentioned, they did return the next day and finished the job. After the install was completed about another month passed before the system could be turned on. This was to allow time for inspections to take place and a new meter to be installed. This part is outside of Smart Wave's control, but they sent me a message every Monday with what was happening, what they were waiting on and what to expect. I loved that they sent these little emails and text messages just so you wouldn't think you were forgotten and remained informed. The installer for my previous home did not do this and it was a lot of phone calls asking what's next. Once everything was approved, a quick email was sent with instructions on how to power on the system - which was super easy and anyone could do this part. The system came online and we were producing our own electricity. As with anything new, there were a couple small hiccups with the system that Smart Wave worked quickly to get resolved. Overall, the entire process was about 2.5 months. I was blown away that they did it that fast. In my other house it was almost 9 months. This is a good company and I have been impressed with how they operated. Are they perfect - no, but no one is so don't expect perfection. But they will certainly do their absolute best to achieve perfection and keep you happy which is more than most companies will do.

2 years ago Edited January 10, 2024

Reply from Smart Wave Solar

Brandon, Thank you for the amazing review! We appreciate you taking the time to share your experience with us and our future customers. Ryan Stucki- CEO

Apr. 19th, 2022

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Verified Customer

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Tamara Longmont, CO

Smart Wave Solar’s communication throughout the process was exceptional. We are getting even better than expected results regarding energy generation.

1 year ago

Reply from Smart Wave Solar

Thank you, Tamara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Verified Customer

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Troy Humphries Spanish Fork, UT

Smart Wave as a company was pretty good. I wish I had more education after the install (ie. how much I am producing vs. consuming, how to I find that information myself in the future). They had a problem with the wiring that they needed to come back and fix. But they did do that.

1 year ago

Reply from Smart Wave Solar

Hello Troy,
Thank you for your feedback. We value your experience. Please reach out to us if there is anything that we can do to help improve your experience with Smart Wave Solar.
You can reach us at 801-944-7775 option 2 or at support@smartwavesolar.com

Feb. 21st, 2024

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Verified Customer

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Shelly Aurora, CO

I expected to replace my electric bill with Xcel for the bill to pay for the solar panels and I'm still getting charged over $100 a month - even though the system SAYS it's working properly and is generating enough power for what my needs average. Clearly, there's some problem with either accessing the power or communication with Xcel that I've gone to solar. NEITHER company's customer service is any help. (I'd expect that from Xcel. There was good communication with Smart Wave during the install, but not anymore.) I'm frustrated!

1 year ago

Reply from Smart Wave Solar

Hello Shelly,
Thank you for your feedback. We appreciate your feedback and we would love to talk with you about your experience. Please feel free to reach out to our head of customer solutions. You can reach me at 801-944-7775 option 2 or support@smartwavesolar.com.

Feb. 21st, 2024

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Verified Customer

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Lindsay Rowland Eagle Mountain, UT

Our experience was fine. We did not end up with as much back on our tax credit that we expected. It wasn't enough to cover the expected payment to keep our monthly payments low.

2 years ago

Reply from Smart Wave Solar

Lindsay, I'm sorry to hear that. If you could reach out to support@smartwavesolar.com I would like to hear more about your concern and see if there is anything we can do for you. Natalie- Customer Service Manager

May. 13th, 2022

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Verified Customer

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Robert Barnhill Brigham City, UT

2 years ago

Reply from Smart Wave Solar

Thank you so much for taking the time to leave us a rating.

May. 6th, 2022

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Verified Customer

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Andrea Fitch Logan, UT

Smart Wave Solar was great to work with. They kept me informed throughout every step of the process. They have great customer service even after the install is complete.

2 years ago

Reply from Smart Wave Solar

Andrea, thank you so much for taking the time to leave us a 5-star review.

May. 6th, 2022

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Verified Customer

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Pam Salt Lake City, UT

I did a little bit of research and they seem to have the best incentives and good customer service. They were very responsive whenever I had a question.

2 years ago

Reply from Smart Wave Solar

Thank you for the review Pam. We appreciate your business. Ryan Stucki- CEO

Apr. 26th, 2022

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Verified Customer

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Maggie Huddleston Hooper, UT

Smart Wave had the best price and the best financing options for us. They've got installed very quickly and when they said that they would. Very nice people to work with.

2 years ago

Reply from Smart Wave Solar

Great to hear Maggie! I'm glad we were able to set you up with financing you favored. Ryan Stucki- CEO

Apr. 26th, 2022

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Roger Hill

For the most part I am happy with the system we installed. What I have communicated to Smart Wave is I think their system performance reporting is lacking. In the app provided I can only see how much power my system is generating. What I can’t see is how much power I am using from the grid. They tell me I can get that information from my monthly power bill. My son has Tesla solar and my boss has ES solar and they both get real time assessments for panel, grid and battery usage. I think total system reporting is way more valuable than just panel performance because I could make adjustments to my power usage patterns and see how I can better conserve. For example I run lamp post from dusk til about 10:30pm. I could turn that off for a cycle or two and assess the cost. I might also be able to assess the cost of large appliances like the washed and dryer on laundry day or a freeze dryer, etc. but I can’t do that, while other systems can. This feedback didn’t seem to mean too much to my Smart Wave consultant.

1 year ago

Reply from Smart Wave Solar

Thank you for your kind words Roger! We appreciate your business! Please reach out if need more information on the system. support@smartwavesolar.com

Feb. 13th, 2023

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Carol Commerce City, CO

They had the best plan I found after researching several firms. Their support has been good. I wish I had known a little more about some of the hidden fees associated with being hooked up to and using power back from United Power Cooperative. I also realize that with persisting snow on the roof and my roof having a low pitch, I don't seem to be able to generate much electricity in the winter.

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, Carol. We appreciate your feedback!

Feb. 9th, 2023

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Gene Arvada, CO

I received a top of the line system for what I think was good price. I chose to have it installed with a flexible time frame and it was broken up into quite a few installation pieces. Since they were new to Colorado there were several new employees training at each spot of the installation. The system has worked fine for about six months now and is performing above the expectations.

1 year ago

Reply from Smart Wave Solar

Thank you so much for such a great and detailed review, Gene! We appreciate your business!

Feb. 9th, 2023

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Mike Thompson Eagle Mountain, UT

The comment about revealing finance options appears to have been resolved. I was ready to do the 20 Year solar loan until the sales representative explained the impact that had on the cost of the system. I went with a HELOC and got a better deal. The system's components are outstanding, as was customer service. They did forget to give me the free battery at install, but an email to my customer service rep resulted in a battery delivery the next day. Good people to work with; great product.

2 years ago

Reply from Smart Wave Solar

Mike, thank you for taking the time to leave a review on best company.com, we appreciate your business.

Aug. 10th, 2022

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Wendell Hurst Salt Lake City, UT

Smart Wave gave me the best price per kilowatt of generating capacity, and helped me through the long waiting required for permitting and inspections, by working efficiently whenever they were scheduled to be at my home. I have no complaints about the quality of their work. I had at least five estimates from different companies, and Smart Wave's stood out. I did not consider government rebates or incentives when comparing prices. I did not finance my system, and I believe that Smart Wave owns all their inventory, so that is overhead that customers don't have to cover with higher prices.

2 years ago

Reply from Smart Wave Solar

Thank you for the 5 star review Wendell!

Aug. 10th, 2022

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Unicycleguy

They are always great communicators and keep me informed during the whole process. I am using them a second time since I moved and will always spread their name to friends

6 months ago

Reply from Smart Wave Solar

Thank you Unicycleguy for the great feedback, We appreciate your support!

Jun. 28th, 2024

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Verified Customer

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Nathan H. Denver, CO

SmartWave was easy and efficient. Never a worry and communicated with us throughout the whole process. Dallin and Diane are wonderful to work with!

1 year ago

Reply from Smart Wave Solar

Thank you, Nathan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Verified Customer

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Mark

Very knowledgeable and worked to design a system that met my needs the best (putting the inverter in the garage for example).

1 year ago

Reply from Smart Wave Solar

Thank you, Mark! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Verified Customer

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Isaac Herskovits Denver, CO

Knowledgeable and honest staff, not pushy, reasonably priced, GREAT weekly communication and customer support throughout the entire process.

1 year ago

Reply from Smart Wave Solar

Thank you, Isaac! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Verified Customer

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Kade Smith

I liked the straight forward manner they explained things in our first visit. They kept me in the loop throughout the entire process.

1 year ago

Reply from Smart Wave Solar

Thanks so much for taking the time to share your experience, Kade Smith we appreciate your business!

Sep. 26th, 2023

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Verified Customer

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Breaer Eagle Mountain, UT

Very knowledgeable, easy to work with, great at communicating what is happening with the project. Everyone we worked with was very friendly.

2 years ago

Reply from Smart Wave Solar

Thank you for the 5 star review Breaer!

May. 25th, 2022

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Verified Customer

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Brian Carroll Riverton, UT

Very attentive to my questions and needs, they not only took care of everything like permits but also explained and updated me every step of the way

2 years ago

Reply from Smart Wave Solar

Thank you for the 5 star review Brian.

May. 25th, 2022

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Verified Customer

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Stephen Hales South Jordan, UT

The reason for the not perfect score would be the inverter limit and clipping that is showing up multiple times a week now in the power being generated.

2 years ago

Reply from Smart Wave Solar

Stephen, we appreciate the feedback. Please email your concerns to support@smartwavesolar.com and we would be happy to review your system and the clipping happening.

May. 18th, 2022

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Verified Customer

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Robert Bryan Eagle Mountain, UT

They were great to work with. What I don't know yet is if we have the correct number of panels. I still get a power bill buf am waiting to see what summer brings.

2 years ago

Reply from Smart Wave Solar

Robert, thank you for the review. Please reach out to our support team at support@smartwavesolar.com and we would be happy to run a production report for you. This will give you an idea of your production vs current and future needs. It will also verify your panels are working as expected.

May. 18th, 2022

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Verified Customer

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Denise L Smith Arvada, CO

Great service. Working well. No electric bill other than excel monthly hook up fee. The panels look amazing, all black.

2 years ago

Reply from Smart Wave Solar

Thank you for the review Denise! I also love the all black panel. That's great to hear about the power bills as well.

May. 13th, 2022

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Verified Customer

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Ken O Orem, UT

Ever since we got Smart Wave Solar we have saved more money with our decreased utility bills and have been able to help our family financially

2 years ago

Reply from Smart Wave Solar

Thank you for the 5 start review Ken! We are happy to hear your solar is helping your family financially!

May. 13th, 2022

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Verified Customer

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Mel Olsen Lindon, UT

My system went online June 15,2021 with a promise that my Generac generator would be tied into the new SolarEdge Backup Interface. It is now April 28, 2022 and the generator still does not Backup the system.

2 years ago

Reply from Smart Wave Solar

Mel, sorry to hear about the issues you're having with the system. I've reached out to our support department to learn more about your situation. I'll make sure someone is in touch with you shortly. - Ryan Stucki, CEO

May. 5th, 2022

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Verified Customer

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Kim Salt Lake City, UT

Solar and utility cost combined did not actually save us money so far. Not sure if the right amount panel is were appropriate to save much or any in can see on this program. Done is done. What can I do..

2 years ago

Reply from Smart Wave Solar

Kim, sorry to hear about the problems you are experiencing! Since you only left your first name, we're not sure which customer you are. We're very committed to making sure our customers get what they are promised, which is why our solar systems include a production guarantee (not something most solar companies offer). This guarantee outlines the amount of electricity the system is supposed to produce, and if it falls short, we fix it, even fit that requires us to add additional solar panels for free. We would love to know who you are so we can help you out. Please reach out to support@smartwavesolar.com so you can help you. - Ryan Stucki, CEO

Apr. 28th, 2022

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Verified Customer

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Andrew Sandy, UT

I am perfectly happy with my experience. Everything is good. They always answer my questions and address any issues. They have kept me in the loop.

2 years ago

Reply from Smart Wave Solar

Thank you Andrew. We appreciate you taking time to leave a review for our future customers. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Andrew Pleasant Grove, UT

We haven’t had any issues. It is giving us power output. It is pretty easy to get installed. They have the best equipment.

2 years ago

Reply from Smart Wave Solar

Thank you for the review Andrew! Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Trevor Herriman, UT

Customer service is really good. Every question I had, there was a prompt answer. I haven’t had any issues. It looks really good.

2 years ago

Reply from Smart Wave Solar

Thank you for the review Trevor. Customer Service is our priority and we are happy to hear it met your expectations. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Pawan Erie, CO

The project went very smoothly and on schedule (barring a few weather related reschedules)! The crew was very courteous and professional. And we were kept informed every step of the way. I'd highly recommend Smart Wave Solar!

1 year ago

Reply from Smart Wave Solar

Thank you, Pawan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 24th, 2023

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Kailee Maguire Denver, CO

We had an excellent experience with our salesman, Daniel. He is very knowledgeable and never pushy. He was incredibly responsive to our many questions. We had been thinking about solar for years, but Daniel was the one to get us to commit. We ran into some issues with installation. But, management was responsive and apologetic. We had a good experience overall and their panels look great.

1 year ago Edited April 6, 2023

Reply from Smart Wave Solar

I’m so sorry to hear about the issues you are experiencing. I will have one of the owners give you a call ASAP to get this figured out.

Apr. 5th, 2023

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Andrew Nunnally American Fork, UT

Straight forward process. System was exactly as we discussed. Professional installation. In my case, the savings is lower than others will see due to no net metering in my city. But I knew that going into it and am pleased with what I have.

1 year ago

Reply from Smart Wave Solar

Thanks so much for taking the time to share your experience, Andrew - we appreciate your business!

Feb. 8th, 2023

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Brian Wilkerson Las Vegas, NV

The owners reached out when we had some issues. The production is in line with was was projected outside of weather events. We would recommend them overall to other customers as everyone has been very friendly always kept us up date during the process.

1 year ago Edited January 10, 2024

Reply from Smart Wave Solar

Hi Brian and Elizabeth,

This is Asher from Best Company,

You should see the rescore request located before this in the email chain. Let me know if this works!

All the best,
Asher Chino

Feb. 16th, 2023

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Craig Mills West Jordan, UT

The sales pitch was very informative. Installation was quick and well done. I have had my system for a year now and have had no problems. My only complaint is the SMA Energy app is a little lame. It indicates how much energy is being generated but not how much is being used or returned to the electricity company.

1 year ago

Reply from Smart Wave Solar

Thank you for so many kind words Craig! We appreciate your business! Please reach out if need anything in the future. support@smartwavesolar.com

Feb. 8th, 2023

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Stephen Hastings Sandy, UT

Great company to do business with. Smart Wave Solar is very well organized and proficient. The whole operation worked just the way they explained it would. Everyone was good at what their part was in the whole project. I would definitely do business with them again!!

1 year ago

Reply from Smart Wave Solar

Thank you for so many kind words Stephen! We appreciate your business! Please reach out if need anything in the future. support@smartwavesolar.com

Feb. 9th, 2023

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Chad Hamilton Sandy, UT

This is an exceptional company on every level. It's so refreshing to find a company who really knows their stuff, truly looks out for what's best for the customer, provides the best equipment available, and offers very competitive pricing. I have recommended this company to every neighbor and friend I have and will continue to do so!

3 years ago

Reply from Smart Wave Solar

Chad, Thank you for the review. We appreciate you taking the time to provide your experience for us and our future customers. Ryan Stucki- CEO

Apr. 19th, 2022

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Austin

Great company to work with! No pushy sales pitch. Best price out of many bids. Clean and fast install. Couldn’t be happier with my system!

6 months ago

Reply from Smart Wave Solar

Thank you Austin for the great feedback, We appreciate your support!

Jun. 28th, 2024

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Verified Customer

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james cragun Salt Lake City, UT

Handled everything from start to finish and kept me in the loop the whole way! Great product, great service!

1 year ago

Reply from Smart Wave Solar

Thank you so much for taking the time to share your experience, james cragun. We appreciate your feedback!

Sep. 27th, 2023

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Verified Customer

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Barbara Stampfli Draper, UT

We had a terrific experience - everything from our first contact with our sales person to our project coordinator.

2 years ago

Reply from Smart Wave Solar

Barbara, we appreciate you taking the time to share your experience for future customers!

May. 25th, 2022

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Verified Customer

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David Christofferson Payson, UT

Up front and easy to work with. Highly communicative during the whole process and a great install team!

2 years ago

Reply from Smart Wave Solar

We appreciate your business David. It was a pleasure working with you!

May. 25th, 2022

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Verified Customer

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Christopher Vitt Syracuse, UT

Easy to work with, communication through the entire process, and using a good brand of panels with awesome warranty.

2 years ago

Reply from Smart Wave Solar

Thank you for your review Christopher. We appreciate your business.

May. 6th, 2022

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Verified Customer

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Janet Balcazar Salt Lake City, UT

The system is Nice and i do like the auxiliary power that can be used in an outage., prompt responses and help.

2 years ago

Reply from Smart Wave Solar

Thank you for the review Janet. We appreciate your business. Ryan Stucki- CEO

May. 4th, 2022

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Verified Customer

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B.A. Salt Lake City, UT

Smart Wave got back to me on all my questions, and if we had some problems they resolved them. The installation wasn't the greatest.. they didn't put in some of thesolar panels and they left some of the tools behind.

2 years ago

Reply from Smart Wave Solar

I'm sorry to hear about your experience. Since you only included your initials, we're not sure which customer you are. We would love to help you out. Typically the only time we wouldn't install some of the solar panels would be if they weren't able to fit, and if that was the case, our protocol is to review that with you, the customer, and adjust your price accordingly. Please reach out to our support team regarding your concerns, support@smartwavesolar.com. Our team would be happy to resolve any issues you have. Ryan Stucki- CEO

Apr. 26th, 2022

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Verified Customer

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Ramundo Salt Lake City, UT

Our power bill was high and they have met their goal so I am happy with it. They also met the time line.

2 years ago

Reply from Smart Wave Solar

Thank you for sharing your experience. Ryan Stucki- CEO

Apr. 25th, 2022

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Verified Customer

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Ryan Pleasant Grove, UT

It seems to work well, as expected. They have been responsive throughout the whole process. They did a good job.

2 years ago

Reply from Smart Wave Solar

Thank you for the review Ryan. We appreciate your business. Ryan Stucki- CEO

Apr. 25th, 2022

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Robert Salt Lake City, UT

We liked the product and a non-pushy salesperson who educated us through the process. The financing is horrible, we are paying the highest interest ever but it is all up front so it is added to the tax refund and then you pay %1.5 after that. Not sure it is completely legal how it is presented. It isn't until after you find out if you don't give them 13K, what they think your tax refund will be your payment will go up another $40/month. I wish I would have searched harder for another lender.

1 year ago

Reply from Smart Wave Solar

Robert, I'm sorry to hear about the issues you've had with the financing of your solar purchase. The loan you used is how the vast majority of solar lenders structure their loans. It's the industry standard. I'm a numbers guy, so I've compared a variety of different loan options side by side, and it's extremely difficult to find a loan that will cost less (all things considered) than you loan you got. Even a HELOC often costs more in the long run than the solar loan you chose. I'm also sorry if it wasn't more clearly communicated upfront that the rates quoted to you assumed that you would be contributing your tax credit towards paying down the loan. We try to make that clear upfront through verbal communication, but as a full-proof backup plan, we make sure it is spelled out really well in the loan agreement in a way that customers can acknowledge they understand and don't just miss. I feel confident that if you had searched for other loans, you would have found out just how competitive this loan is, even compared to personal loans, HELOCs, and other solar loans. At the end of the day though, we are happy to help facilitate whatever financing method a customer chooses, whether it's paying cash, using one of the solar loans we recommend, or securing their own financing. We don't make money on the loans. We just try to provide the best options we've found to help customers make the transition to clean energy. We're here to help if you ever need anything.

Feb. 1st, 2023

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