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PosiGen Solar Solutions

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6.2

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Anonymous

The customer service that I dealt with over the last 2 1/2 months was absolutely fantastic. James was probably the best customer service rep I've had to deal with in a good ten years. Installation was smooth with a couple of mishaps. I've only had it turned on for about two months.

9 months ago

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Anthony

We're not connected yet. They redid the roof and the roofer didn't do a good job, so there was a leak in the ceiling. They had to remove the panels and redo the roof, but now we're waiting for the panels to be reinstalled.

9 months ago

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Clifford

It took a month to do it and when they finally did it, it sat there for two to three weeks, not turned on. They should let people know what they're doing, what their hang ups are and stuff, how long it's going to take to put it. It was over a year altogether before they've got it turned on.

9 months ago

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Jacob

Before I knew it, they were already done with the installation and everything looked like it was in place. We're enjoying the savings right now.

9 months ago

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Timothy Head of Westport, MA

I liked, that I got great information from the Sales rep meeting when i signed up for solar. Then I got emails, through every step of the process leading up to the install. The guys that did the installation also informed me of the steps that they do with installation of the solar panels.

9 months ago

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Arthur Bristol, CT

Our solar system has only been operating for a couple months. We love the system., but try to get in touch with CSi s a challenge. I haven't been able to set up my app to monitor the the usage. Otherwise, when researching a solar company, Posigen is the only company that met the standards we approved.

9 months ago

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Marc Woodstock, CT

The installation was done in good time on my roof and the work is very neat. The connection to my Main Service Panel was even better, they updated it to bring everything up to code. Everyone from PosiGen were knoledgeable, professional, neat and polite. I am already telling friends and family all about PosiGen, the are not a scam.

9 months ago

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Joshua Thibodaux, LA

Our experience with customer service has been nothing but excellent! The team that came out to install were amazing! They worked so hard to make sure everything was as close to perfection as possible! Communication has been clear and our salesman has really helped out no matter what we needed. We highly recommend anyone wanting to save money on electricity to call PosiGen!

1 year ago

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Ashton Hayne New Orleans, LA

While sales rep said process would take 4-6 months, it did take a full 6 months. Since then my electric bill has been very cheap and the energy efficiency even made my gas bill go down in the winter by 30%. While getting to the right person in company be better, I now know who my account manager is if I have questions. I really like the cheaper bills through efficiency and clean energy. The biggest benefit was I was never out of pocket any money. They also had a great special ...$20 for first 6 months

3 years ago

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Elizabeth A Newell Metairie, LA

I just got the panels installed yesterday. There were two installers and a "helper" of sorts. It was quick. The panels were up in just an hour and half! The crew was friendly and made no mess in the yard - even though the equipment was full of those little plastic baggies! They were finished and left peacefully. Can't wait to see the savings! Not only am I thrilled to finally own my home, but also own my carbon footprint and use less energy while making energy! What could you not be happy with ?!?! GEAUX SOLAR! You'll feel proud of yourself!

6 years ago

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Evron Davis Bridgeport, CT

My husband was reluctant about getting solar panels on our home. He is so happy that he shows our bill to company and brags on how much money we save on electricity. Our bill went from $250-300/monthly to an average of $20/month. Posigen's program is Great !!!!!! No money down, No minimum Credit Score or Minimum Income requirement. I like the fact that Solar is available and affordable to everyone. This a wonderful program.

6 years ago

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Jonathan Langley Metairie, LA

PosiGen was communicative throughout the entire process. They ensured I would save money before installing and have kept there word through install. The install itself was very quick, but the utility company took awhile to complete the final steps. PosiGen worked with me, helping me to understand the process, and was able to turn my system on. I'm saving money, which was the promise, and I recommend it.

6 years ago

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Joann Smith Stamford, CT

A Posigen Sales Rep knocked on my door and told me about their program. I was a little unsure about it, because other companies told me I didn't qualify, because of my credit. We booked the appointment for 2 Days later. He came and explained the program in details. We got the process started. It took about 4 weeks to get my panels up. My city inspector will be here over the Couple weeks for inspections. One the best decisions I have made. My bill is locked in for 20 years with no 2.9% escalator. I Highly Recommend Posigen Solar.

7 years ago

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James

It went pretty fast. I'm not hooked up yet, but it's my power company that's causing the hold up. They got back to me every time.

9 months ago

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Olivia

Installation went pretty easy, pretty seamless. Not much I had to do. They just came in, got it done and were out before the end of the day.

9 months ago

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Paul

Compared to what I see around my neighborhood, it just looks a little nicer the way PosiGen set it up.

9 months ago

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Daniel

It went very smoothly. I have a metal building and it matches all my roof. I'd use them again if I had to.

9 months ago

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Andrew

It's running fine, it's great to have. I've had no problems with it, and they answer all your questions.

9 months ago

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Karen

They answered all my questions and they were very polite. They came and they did the job in no time.

9 months ago

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Sandra

Every time I had to call, I got a hold of somebody and they were very helpful, didn't have to talk to a machine.

9 months ago

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STEPHANIE ROSENBLATT

Everyone who came out to my house told me exactly what they were doing and explained how everything worked.

9 months ago

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Dave Lacombe Gulfport, MS

It was an Awesome experience; everything was scheduled, and all appointments were on time. Everyone involved with the process were very professional and very knowledgeable. I recommend them.

9 months ago

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Juanita Philadelphia, PA

Those who came to my home to work were very kind and polite. They cleaned up when things were finished and made sure that all things were in place before they completed the connection. At this point I am so excited cause I see no difference in my service. But yet I know I am helping the environment that means a lot to me.

1 year ago

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marcia johnson Lansdale, PA

I liked and very much appreciated their Rep Mr. Jacob H. He was courteous, knowledgeable, and professional. His detailed explanations of what to expect and clear timeline notwithstanding the possibility of incurring any possible cost were crucial in my decision to go forward with PosiGen; glad I did!

1 year ago

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Cesily Roberts New Orleans, LA

My husband and I are extremely pleased with the amount we’re saving every month since our solar panels were installed. We’re also very impressed with the energy efficiency improvements Posigen made to our home. We’re so grateful to Lori K for suggesting solar panels to us. We wouldn’t have participated without her expertise and guidance.

4 years ago

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Lillie & Gala La Baud Marrero, LA

My mother and I have posigen solar panels and we are very satisfied with the results. Our energy bills have been much lower. Thank you Posigen for the great service. We recommend that everyone get solar panels from your company. Good job on the commercial Kim Y.

5 years ago

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Susan Bridgeport, CT

I had my solar panels installed by PosiGen with no downpayment and no income or credit score requirement. I am very pleased with the entire process and have been enjoying a significant savings on my utility bill. Hooray for PosiGen!!!

7 years ago

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Ty Le Houma, LA

Posigen installed our system back in beginning of 2022. It's now November 2023, they just sent us the bill saying the system is active. But, unfortunately, it's still not working. Could not comprehend why it takes them so long. Call sale rep and he's not answering. Call posigen, no helps either. Not good. How do I cancel the contract?

5 months ago

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Reply from PosiGen Solar Solutions

Hi Ty, we're so sorry to hear about this. We understand your frustration and want to brighten this experience for you. Please reach out to [email protected] with your address and an overview of your concerns so that we can connect you with a specialist that can help you.

Nov. 20th, 2023

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Valerie

It was great. They were in and out quickly in a day, and cleaned up after themselves.

9 months ago

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Bernie

It was all done in one day. They were very quick about it, and it looks like top quality stuff.

9 months ago

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Gary

Installation went very quickly, very efficiently. They were in and out of here in really not too much time.

9 months ago

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Craig

We've only gotten 2 full bills since we've been activated and we're very pleased with the results so far.

9 months ago

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Rabin grier

The process took entirely too long a year later when it was time to install after all that was done to the house the day of installation they roof was too weak !!! Never follow through my roof 6 years old didn’t bother after that

9 months ago

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Steven Rougon Lafayette, LA

If I could give a ZERO star rating, I would! First Sam came out and talked really well and showed documents about soar panels. After going over the documents and discussing with others, I contacted him back. Skip ahead. No name contact installers show up. While connecting to my electrical box, they decided to try to climb up on my A/C pipes attached to my wall. Well surprise! When I got home, no A/C. Contacted my contact A/C company, they cane out after 5pm and expirations someone used a step stool and tried to climb up and pulled out the pipe and wires to my system, $450 to fix. Contacted Sam and relayed my displeasure with PG and their hired installers and expected to get reimbursed and emailed him a copy of my paid bill. Heard from him maybe twice then silence. Problem two: power company has been emailing PG and me about their equipment not being rated high enough for the grid. Multiple emails by then and me and NO RESPONSE!! DO NOT USE THIS COMPANY!!!

11 months ago

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DOROTHY AL

Very fast install. So far so good. Been cloudy for the most part and still have a savings on my bill. Can’t wait to see what the summer brings. Very friendly and helpful. Everyone is so nice when speaking to them. Understands and addresses all concerns respectfully.

1 year ago

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Carina Bayle Philadelphia, PA

From day one my experience with the company has been fantastic. With minor issues that needed to be solved, they had experts working to make things happen. From tech support to installation 5 out of 5 stars.

1 year ago

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Dan McGovern Hamden, CT

Sales Rep was OnTime *Yeah* Important to me because I am In Sales Instalation Crew was Amazing Went without a Hitch Significant Savings on my electric bill No Problem recommding PosiGen

6 years ago

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Melissa Palermo Milford, MA

They do not communicate well with their clients during the installation process. I am not comfortable with them at this point.

9 months ago

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Jaime Mendenhall, MS

The savings are amazing! We are paying less for electricity than we expected.

9 months ago

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Andrew

It was very quick and efficient and they got the job done very quickly.

9 months ago

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Louis

This is my second home with PosiGen, never had a problem with it.

9 months ago

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Carole

I'm not hooked up yet and there's one gentleman that I keep trying to call and he never answers my call. This has been going on since November, so I'm not a happy camper.

9 months ago

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Alma Allentown, PA

I like that my bill is very low. The steps it takes from start to finish for set up is long and tedious, but be patient , it's worth the wait.

9 months ago

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stephanie griffith Waterford, CT

The install was very fast the energy check was fast but haven't had the panels turned on yet and they have been on my roof since I wanna say Feb but I think it's been longer still waiting for the inspection I just wanna start benifting from the solar come on!!!

9 months ago

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James Long Ocean Springs, MS

Not sure how to rate your company. We signed up with Posigen in October 2022; our system was installed in mid-March 2023; and we are still waiting on our system to be activated. Only last Friday did we learn there may be a problem with our system; but now we cannot get anyone to tell us what the problem is. HELP!

9 months ago

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Rachel Macri RI

Apparently a part needs to be replaced. Some guy has shown up at my house twice without notice. He spent an hour there one day and nobody seems to know why. I’ve had two people hang up on me when I questioned it. And I was told I’m not even using the energy my solar panels are producing. I was told it’s being sold to Eversource at Posigen’s benefit. So that means I’m paying both Posigen and Eversource and getting nothing out of it. So far, not worth the cost, not worth the effort, and not worth the aggravation. And as I mentioned, customer service likes to hang up on me. So they’re not at all helpful. So far, this whole thing sucks and I regret using Posigen. I also regret that I referred my brother to Posigen.

1 year ago

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Eric Preudhomme

Great quality and great price. Communication could have been a bit better, but in the end, was very happy with the panels (which i own and self-financed)

1 year ago

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Angela Rosa

In October of 2017 PosiGen installed solar panels on my roof. In November of 2022 I discovered leaks on several areas of my roof. I hired 3 independent roofing professionals and each company confirmed that the leaks were caused by the improper installation of solar panel. The companies found PosiGen incorrectly and improperly installed the solar panels. The damage occurs where the solar panel brackets were installed. When I purchased my home my roof was only five years old. I have contacted PosiGen twice a day since. I have also provided PosiGen with the independent reports I received as well as photos taken by the roof inspector. I begged them to work with me to please resolve this issue. I have begged them to please simply correct their error and I have been met with red tape. To add injury to insult I had to pay PosiGen $1800 to temporarily remove their panels given the urgency I had no choice. Mold has begun to form and my rafters that support my roof are weakening. This issue remains unresolved. I granted Posigen access to my home to allow them to conduct their own assessment and evaluation of my roof. Their employee determined that Posigen was not liable for the damage the improper installation of the solar panels caused to my roof. I cannot ignore or be expected to accept the notion that their employee is free of bias and neutral to both parties. This is why entities whose primary responsibilities involve determining the facts of a case are required to be neutral. I granted Posigen access to my home as a measure of good faith, not because I expected any other outcome. At the onset of this complaint, I attested to the negligence and poor workmanship performed by Posigen’s Solar installation. The negligence and poor workmanship was further aggravated by the additional damaged caused to my roof when Posigen removed the panels. They arrived a day early and removed the panels in the rain. They then used a sealant that cannot and should not be used to seal holes on wet surfaces; for example applying to sealant while raining. After they removed their panels from my roof, it was discovered that roughly 50 shingles were broken and/or cracked. PosiGen stated “when they removed the panels, they cracked a few shingles and tried to protect it by covering it with sealant”. Posigen’s employee never informed me of the additional damage the removal of the solar panels caused. To add injury to insult, they forgot to fill several bracket holes with sealant leaving these areas completely exposed to the elements. I have provided photos of the area of my roof untouched by Posigen and their solar panels. As you can see, that portion of the roof is free of all damage and defects as a ten-year-old roof should be. Posigen conducted their own assessment when my roof was only five years old. their own reports and affirmative act of installing the solar panels are testimony to the condition of my roof prior to the installation of their panels. The panels would not have been installed if the integrity of my roof including the existence of damaged or cracked shingles were present prior to installation. Posigen has completely ignored the independent roofing inspection report that concluded the following “The only area that is having water filtration is the area directly below the solar panel Installations, suggesting the brackets and solar panel installation are the cause of the water intrusions. All other penetrations on the roof have flashing and functional gaskets. Thermal reading confirmed a uniform temperature on the entire roof suggesting there isn’t any discrepancies in any other areas than the previously mentioned.When the panels are reinstalled, the brackets that penetrate the roof need to be flashed and sealed adequately in addition to this; the fasteners that attach the brackets need to be inserted into the rafters to not only guarantee a secure fit but to reduce the chance of leaks” NOW THEY ARE CLAIMING THE DAMAGE WAS CAUSED BY SQUIRRELS

1 year ago Edited December 19, 2022

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C Thomas Bloomfield, CT

Since my system was installed in 2021, I have had nothing but issues. First it took over a year for them to install the system. After they installed, the new roof on my new kitchen addition started leaking. After multiple calls, no one responded. I made a complaint with BBB which led to regional manager, Phil D, sending someone out. Posigen came out, identified that the 3 party contractors installed the system incorrectly which caused the leak in my kitchen. Phil stated they would send someone out to fix my roof and kitchen. Phil left Posigen and the damage was never fixed. In addition they had to move the panels because they were placed incorrectly. After they moved the panels, they placed pieces of foil squares over the spots where they had drilled the holes to initially place the panels. Needless to say that was about 2 years ago, I have spoken to countless Posigen representatives seeking to have the damages fixed. One person came out, took pictures, left, and was never to be seen again. While the representatives i have spoken to have all stated someone would be sent out to fix the damages, NO ONE has done so to date. THIS MORNING I WOKE UP TO A FLOODED KITCHEN as it has and continues to rain. It appears the roof has been leaking over the 2 years. AND to add insult to injury, the system has been turned on for months and NO SAVINGS to date!! This is absolutely sickening and given that I have given Posigen the opportunity to remedy the problem over the past 2 years, they have not done so! My family's Christmas is now ruined due to their clear negligence as it is now urgent that leak be fixed. I have and will continue to tell friends, family, and anyone who will listen NOT to do business with Posigen.

1 year ago

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Gabriela Sibaja Milford, CT

It is really frustrating to deal with this solar company. I got my solar panels over two years ago and for 2 CONSECUTIVE SUMMER SEASON the solar panels didn't work. We called several times and they programmed an appointment come to fix the problem and no one NEVER SHOW UP. I called again for multiple times and the only thing they could say was that they are running out technicians. REALLY POOOR SERVICE AND NOT PROFESSIONALS. On top of that I have to be dealing with the fact that they still charging my monthly fee. I am tired of this company, such a consume time trying to have the service back. SO FAR TODAY I HAVE 5 MONTHS WITH THIS PROBLEM AND TIL TODAY THE SAME PROBLEM CONTINUES WITHOUT ANY SOON SOLUTION. Day one when you sign the contract they offer you a personalized account manager in charge of your account and promise you to help you all the time and look NOW you barely can speak with some one in the customer service line. SICK OF THIS

1 year ago