Name: Meraki Solar
Rating: 3.4

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Verified Customer

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Edward

Was not kept in the loop all the time, hasn't stayed in close contact, but people were nice for the most part.

1 year ago

Reply from Meraki Solar

Thank you for your review and feedback! We apologize that your experience was less than exemplary, and we will provide this feedback to the correct teams so we can improve going forward.

Feb. 15th, 2023

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Edward William Sweeney Niceville, FL

Very happy with the product. Crews were efficient, friendly and cleaned up after themselves.

1 year ago

Reply from Meraki Solar

Thank you so much for your kind words, Edward. We appreciate you taking the time to share your experience with us. Welcome to the Meraki Solar family!

Jan. 6th, 2023

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Tommy St. Amantno Lynn Haven, FL

Very professional and ready to answer any request or questions.r

1 year ago

Reply from Meraki Solar

Thank you for your review, Tommy! We’re glad that you had a positive experience with Meraki!

Dec. 28th, 2022

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Matthew Bardell Destin, FL

We still have an electric bill between $150 and $250 a month during the summer even after adding 8 additional panels that we were told would fix that.

1 year ago

Reply from Meraki Solar

Thank you for sharing your feedback with us, Matthew. We are sorry to hear that your solar panel production isn't as expected. Please contact our One Stop team at (850)220-6533 or email [email protected] to provide more details. We want to assist you in the best way possible!

Jan. 20th, 2023

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Ray Davis considering suing Milton, FL

Can't rate them lower. The company fried an existing system and refused to make it right ultimately. Poor communication skills upper management is inaccessible.

1 year ago

Reply from Meraki Solar

We appreciate you taking the time to provide your feedback, Ray. However, we aren't able to locate you in our system as a customer.

Can you please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details? We would sincerely like to better understand your situation and offer insight to help resolve your concerns.

Jan. 20th, 2023

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Derrick

Overall it is a good product and good customer service. Install was simple.

1 year ago

Reply from Meraki Solar

Thank you for your review, Derrick! We’re glad that you had a positive experience with Meraki!

Dec. 14th, 2022

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Terri Culverwell Fort Walton Beach, FL

Quality people and product All questions were answered timely

1 year ago

Reply from Meraki Solar

Thank you for your review, Terri! We’re glad that you had a positive experience with Meraki!

Dec. 2nd, 2022

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Carlton Ray Belden II Panama City, FL

Quick service, informative customer support, and no nonsense approaches

1 year ago

Reply from Meraki Solar

Thank you for your review, Carlton! We’re glad that you had a positive experience with Meraki!

Nov. 28th, 2022

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Alice Guidy

They did not fully explain all the things involved with solar panels, like insurance! They did not fully explain all areas of service!!

1 year ago Edited January 10, 2024

Reply from Meraki Solar

Thank you for your review, Alice. We're sorry to hear you had a this experience, but we really appreciate you bringing this issue to our attention.

Nov. 28th, 2022

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MICHAEL GLENNON Port Saint Lucie, FL

They have no customer service and I have been waiting over 2 months to be reimbursed for an inverter.

1 year ago

Reply from Meraki Solar

We are sorry to hear about the inconvenience, Michael. Please contact our One Stop team at (850)220-6533 or email [email protected]. We want to assist you in the best way possible!

Nov. 28th, 2022

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Anonymous

Their website for the app needs to be updated more often than it is. Installation went smoothly.

1 year ago

Reply from Meraki Solar

Thank you for your review and feedback!

Nov. 28th, 2022

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Mike H. Crestview, FL

Maraki Solar representatives have visited my home in Crestview at least 8 times in the past year, despite my requests that they cease. They ignore my "No Soliciting" sign posted within an inch of my doorbell, and claim that "they are just providing information, and not soliciting". I opened a case with Better Business Bureau 1 month ago (Case #19062862). Meraki responded that they would "inform their 1099 contractors that this customer's address should not be canvassed." This apparently had no effect, as I was just visited again (less than 4 weeks after my BBB complaint).

1 year ago

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Toni Hudson Cantonment, FL

Meraki, hires the right people to take care of their investment. Their teams that serve and come out to do the Energy efficiency are top notch.

2 years ago

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Larry

Installation went very smoothly, done in one day.

1 year ago

Reply from Meraki Solar

We appreciate you taking the time to share your experience with us. Welcome to the Meraki Solar family!

Feb. 15th, 2023

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Alan

Installation went about as scheduled, which was good. Half our panels aren't working.

1 year ago

Reply from Meraki Solar

Thank you for your review and feedback. Please contact our One Stop team at (850) 220-6533 or email [email protected]. We want to assist you in the best way possible by getting your panels working properly!

Feb. 15th, 2023

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Edward

I'm looking for the savings that we would have, but the bills are just about the same.

1 year ago

Reply from Meraki Solar

Thank you for sharing your feedback with us, Edward. We are sorry to hear that your solar panel production isn't as expected. Please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details. We want to assist you in the best way possible!

Feb. 15th, 2023

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Don Huldt Fort Walton Beach, FL

Keeps my electric bills consistently low

1 year ago

Reply from Meraki Solar

Thank you so much for taking the time to leave us a review!

Jan. 6th, 2023

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Angela Carter Fort Walton Beach, FL

Professional staff and painless and fast installation

1 year ago

Reply from Meraki Solar

We’re extremely grateful for your business and we appreciate you taking the time to share your feedback with us.

Jan. 6th, 2023

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David Rios Palm Bay, FL

Very knowledgeable good experience guys doing a great job

1 year ago

Reply from Meraki Solar

Thanks for the awesome review, David! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Dec. 28th, 2022

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Anonymous

They were very polite. I'm happy with it and I haven't had any problems.

1 year ago

Reply from Meraki Solar

Thank you for your review! We’re glad that you had a positive experience with Meraki.

Dec. 14th, 2022

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Bradley

They mislead people when they sell the product because some people don't qualify for the rebate.

1 year ago

Reply from Meraki Solar

We appreciate you taking the time to provide your feedback, Bradley. We’re sorry your experience didn’t match your expectations.

Nov. 28th, 2022

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Kirk Moen Colorado Springs, CO

Solcius and Meraki charged me over $75K for solar panels, failed to right size the panels, promised generator backup, undesized that by half my kitchen only, lied about battery storage backup, and my electric bill went from $150 to $250 UP to $350 to $600 MONTHLY after it was turned on Oct 2022.

1 year ago

Reply from Meraki Solar

HI Kirk, if you have not done so already, can you please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details? We would sincerely like to better understand your situation and offer insight to help resolve your concerns.

Feb. 28th, 2023

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Markus Miller Port Saint Lucie, FL

Horrible,horrible,horrible Meraki doesnt just install lowend,unreliable equipment but also their customer service is a total mess and not existent. Biggest mistake I ever made to leave FPL. Potentially saving a couple bucks isnt worth to deal with the hassle.

1 year ago

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Melody

I can't get a hold of you to describe how the installation process went at your home. It was shoddy.

1 year ago

Reply from Meraki Solar

We appreciate you taking the time to provide your feedback, Melody. However, we aren't able to locate you in our system as a customer.

Can you please contact our One Stop team at (850)220-6533 or email [email protected] to provide more details? We would sincerely like to better understand your situation and offer insight to help resolve your concerns.

Feb. 15th, 2023

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Brian Johnson Shalimar, FL

Not saving as much on power bill as we thought with the money invested in it

1 year ago

Reply from Meraki Solar

Thank you for your review and feedback, Brian. Please do not hesitate to reach out to our One Stop team at (850) 220-6533 or email [email protected] with any further comments, concerns, or suggestions you wish to share.

Dec. 12th, 2022

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Harry Brodeen Daytona Beach, FL

Everyone was very professional and thorough.

1 year ago

Reply from Meraki Solar

Thank you for your review and feedback!

Dec. 2nd, 2022

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Keith

Smooth. It held up through Hurricane Sally.

1 year ago

Reply from Meraki Solar

Thank you for your review and feedback!

Nov. 28th, 2022

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Rebecca Cox Panama City, FL

They don't return calls. The service has severely declined.

1 year ago

Reply from Meraki Solar

Thank you for your review, Rebecca. We're sorry to hear that this has been your experience, but we really appreciate you bringing this issue to our attention.

Jan. 20th, 2023

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Esteban Velez Kissimmee, FL

The first year I saw some savings but after that I'm paying virtually the same as not having it.

1 year ago

Reply from Meraki Solar

Thank you for your review and feedback. Please feel free to reach out to our One Stop team at (850) 220-6533 or email [email protected] with any further comments, concerns, or suggestions you wish to share.

Dec. 12th, 2022

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Agustin Mascotte, FL

Bad customer service and it's overpriced and left with another debt I didn't need.

1 year ago

Reply from Meraki Solar

Please feel free to reach out to our One Stop team at (850) 220-6533 or email [email protected] with any further comments, concerns, or suggestions you wish to share.

Nov. 28th, 2022

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Ryan

Be more straightforward, respond to calls and messages.

1 year ago

Reply from Meraki Solar

Thank you so much for taking the time to leave us feedback.

Feb. 15th, 2023

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Sharon Erle Miccosukee Cpo, FL

Impressed with sales and installation personnel. Wish we had more sunny days!

1 year ago

Reply from Meraki Solar

Thank you so much for taking the time to leave us feedback.

Jan. 13th, 2023

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Aquiles Kissimmee, FL

They are extremely overpriced and they lie about refunds and the loan goes up

1 year ago

Reply from Meraki Solar

Please feel free to reach out to our One Stop team at (850)220-6533 or email [email protected] with any further comments, concerns, or suggestions you wish to share.

Nov. 28th, 2022

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Ana Perez Port Saint Lucie, FL

They do not tell you everything you need to know.

1 year ago

Reply from Meraki Solar

Thank you for your review, Ana. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.

Nov. 28th, 2022

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Brian Shalimar, FL

Our electric bill is still in the hundreds each month

1 year ago

Reply from Meraki Solar

Thank you for sharing your feedback with us, Brian. We are sorry to hear that your solar panel production isn't as expected. Please contact our One Stop team at (850)220-6533 or email [email protected] to provide more details. We want to assist you in the best way possible!

Nov. 28th, 2022