Name: Meraki Solar
Rating: 3.4

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Johnny

As far as I know, the actual installation went fine. They're still trying to work out some of the bugs. We have 6 panels that's not working yet. They want to come out tomorrow.

7 months ago

Reply from Meraki Solar

We are happy to hear that your installation process was smooth. We sincerely appreciate you taking the time to leave us valuable feedback. If you have any questions or concerns, please feel free to reach out!

Feb. 15th, 2023

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Rachelle

I think Meraki Solar has a major communication problem between different departments. Like the right hand doesn't know what the left hand is doing. A lot of times they'll show up, I had no idea they were coming. They have put the panels on in the back, they should have been in the front. So I've had a lot of issues with Meraki and even to date, maintain because my panels are still not working.

7 months ago

Reply from Meraki Solar

Thank you for sharing your feedback with us, Rachelle. We are sorry to hear that your solar panel installation process isn't as expected. Please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details. We want to assist you in the best way possible!

Feb. 15th, 2023

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Frank Townsend Crestview, FL

I was contacted multiple times right after my install to leave a review. I wanted to wait until I had time to see how well it worked, how well the support was if I needed it. So here we are 1 year later. While I do like my solar system, I would NOT recommend this company. I asked about specific things I would be able to see via the app and system capabilities. I was told I would have....I did not. First was the consumption meter (aka Import/Export). After asking about it once I realized I did not have those capabilities I was told they do not install those pieces. I have added it since, but did it myself for ALOT less than I'm sure they would have charged me now that they started installing these meters. **Don't do this yourself unless you are knowledgeable about electrical circuits as it can kill you** Another issue was app access. I was told I could see all my panels and equipment so I can see what they are producing. After the install and it went live I received the email for the app access and SolarEdge instructional videos on the how to use/understand. I noticed I did not see nearly as much info as the what the video was showing. When I contacted Meraki I was told that they don't provide access to the full view. At one point I had an inverter get delivered to my house. Had no clue why until I called Meraki. They told me one of mine was not working and they would replace it. Someone would contact me in the next day or two to setup a time. Went smooth enough...but zero communication from my "monitoring" company. Next was when I received a $100'ish bill one month and then a $300+ electric bill. When I called and asked about it. They were looking and said the panels on one side of my house were underperforming and possibly being blocked by the trees. Wow....thanks for letting me know "monitoring" team. Took care of the trees and washed the panels...back to producing like it should. Meraki will NOT give you "Full Access" to YOUR monitoring dashboard. You will only get "Dashboard" level and it will only should you how much your system produced total. Had to fight with them for "Full Access" and finally got "Dashboard + Layout" so I can see my panels. I still want "Full Access" so I can setup alerts and see the charts for the system. Their excuse is that is only for them because I can change something and it would affect the system. "Full Access" only gives FULL monitoring access, not system administration. In hind sight, I would totally get a solar system again, just not with Meraki.

4 months ago

Reply from Meraki Solar

Hi Frank. We truly appreciate you taking the time to provide us with feedback based on your experience working with us. We would like to apologize that your experience was anything less than exemplary and will make sure that we improve going forward. Your feedback is valuable and not taken lightly. We will be passing along your notes to the appropriate teams. Obtaining full admin access to the monitoring dashboard would allow you to make changes to your system, which could alter your system's production and efficiency. You have been granted full access as a user rather than an administrator. Please do not hesitate to reach out if you have any more questions, comments, or concerns at (850) 220-6533 or email [email protected].

May. 22nd, 2023

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Stutson

Anytime I've had an issue or question, I could talk to them personally instead of getting machines or recordings, so it kind of made a big difference. It was very fast.

9 months ago

Reply from Meraki Solar

Thanks for the awesome review, Stutson! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Dec. 14th, 2022

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K.

Between signing the contract and making the appointment to have the panels put on, it seemed like I didn't get a full explanation that it's gonna be multiple appointments. Nobody told me it was going to be like four months actually have my panels put on. They're definitely durable, and they work nicely.

9 months ago

Reply from Meraki Solar

Thank you so much for taking the time to leave us your feedback.

Dec. 14th, 2022

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Allen

I'm satisfied with this installers, they did a real good job. Everybody that I've talked to knew what was going on instead of having asked somebody else.

9 months ago

Reply from Meraki Solar

Thank you for your review and feedback! We are happy to hear you had a positive experience with our install team. If you have any additional questions or if there are concerns, please feel free to reach out!

Dec. 14th, 2022

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David

I was quick and the guys were very professional and they knocked it out. There were some leak with the first rainfall after the installation, but once we got the general manager involved it was fixed within 3 weeks.

9 months ago

Reply from Meraki Solar

Thank you for that review. We are happy to hear that your issues were resolved. Please don’t hesitate to reach out if you have any additional comments, questions, or concerns.

Dec. 14th, 2022

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Leif Dahl Fort Walton Beach, FL

Was told I would have power in event of an outage. Specifically asked about this and was told I just had to contact the power company. Found out after talking to others that he calculated my needs wrong. I already had LED lights and a smart thermostat, so he underestimated what I really needed. Was paying on average around $300 a month for power. This system was suppose to be a 70% system and yet I still pay $200+ a month. I've even replaced my A/C ducting completely and added a mini-split unit to make more efficient cooling. I am now paying more every month than I would be if didn't have solar. I was told I would get $7.5k tax credit, but when doing taxes, was told by multiple sources that that money isn't an actual refund. It just stays as a "credit" that funds are pulled from in event I were to owe on taxes. This has been the worst decision I have ever made. Get random salesmen that stop by, but when I express my dislike in system they just hand me a sales card and want me to refer them to other people. Why would I refer a company that I feel screwed me over. One of my close friends use to be a salesman for you guys and he left because of similar reasons.

10 months ago

Reply from Meraki Solar

Thank you for sharing your feedback with us, Leif. We are sorry to hear that your solar panel production isn't as expected. Please contact our One Stop team at (850)220-6533 or email [email protected] to provide more details. We want to assist you in the best way possible!

Nov. 28th, 2022

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Christina Taylor Panama City, FL

Kwh production isn't as good as expected. Out system is less than a year old and a piece broke within 2 months. It took a month to get fixed, meaning not producing energy, meaning I paid an somewhat large electric bill and large solar payment.

10 months ago

Reply from Meraki Solar

Thank you for sharing your feedback with us, Christina. We are sorry to hear that your solar panel production isn't as expected. Please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details. We want to assist you in the best way possible!

Nov. 28th, 2022

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Joseph

I haven't had any problems with any roof leaks or anything, so everything's been working good. It was really fast and they were, they were done in a day, very simple. They always answer my questions when I call.

10 months ago

Reply from Meraki Solar

Thank you for your review, Joseph! We’re glad that you had a positive experience with Meraki!

Nov. 28th, 2022

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Michele

Every time I had questions while they were installing and stuff I called and whoever they appointed towards my account, they were always answering my questions. I haven't had any issues with it. Nothing has broken.

10 months ago

Reply from Meraki Solar

Thank you for your review, Michele! We’re glad that you had a positive experience with Meraki!

Nov. 28th, 2022

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Ronaldo

Crystal responded back and did whatever we needed. Install of the solar panels was pretty quick. I had the materials come one day and installed the next.

10 months ago

Reply from Meraki Solar

Thank you so much for your kind words, Ronaldo! We're glad that Crystal could provide you with such expert care and we appreciate you taking the time to share your experience with us.

Nov. 28th, 2022

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Barbara

I was introduced to Meraki Solar through a friend. I've called them and they were quick to respond. The installation went fairly well, we had some incidents, but it was taken care of so that was okay

7 months ago

Reply from Meraki Solar

Thank you for that review. We are happy to hear that your issues were resolved. Please don’t hesitate to reach out if you have any additional comments, questions, or concerns.

Feb. 21st, 2023

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Walter

It's been a very, very successful endeavor. It is unobtrusive. It was well placed, it was well thought out.

7 months ago

Reply from Meraki Solar

Thank you for your review, Walter! We’re glad that you had a positive experience with Meraki!

Feb. 20th, 2023

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Jeremiah

They didn't cut some trees down that were supposed to be cut down and because of that, my solar is not really producing and they haven't taken care of that yet.

7 months ago

Reply from Meraki Solar

Can you please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details? We would sincerely like to better understand your situation and to assist you in the best way possible.

Feb. 15th, 2023

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Anonymous

The installation of this solar panels was excellent and quick. The installation of the HVAC system was very ineffective and the people didn't know what they were doing. The installation of the electric was very good and quick and knowledgeable.

7 months ago

Reply from Meraki Solar

Thank you for your review and feedback. Please contact our One Stop team at (850) 220-6533 or email [email protected] if you require any further assistance.

Feb. 15th, 2023

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Chris

The installation process went very smooth and very quickly. I'd suggest instruction on how to use the app.

7 months ago

Reply from Meraki Solar

Thank you for your review, Chris! We'll forward your feedback to the appropriate teams.

Feb. 15th, 2023

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Iva J Peterson Panama City Beach, FL

They were very thorough in their explanations and prompt in their service, always on time extremely polite and professional.

9 months ago

Reply from Meraki Solar

Thank you for your review, Iva! We’re glad that you had a positive experience with Meraki!

Dec. 28th, 2022

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Diane Dodge Pensacola, FL

I have had absolutely no problems with my solar panels. Everything with my power is working just fine and my bill is around $30-35 dollars monthly.

9 months ago

Reply from Meraki Solar

Thank you for your review, Diane! We appreciate you taking the time to share your experience with us. Welcome to the Meraki Solar family!

Dec. 28th, 2022

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BarbaraMims Tallahassee, FL

They promised things that were not received and my bills have continued but they are less than they were they need to be up front with as to what to expect if I had it to do over I would not do solar

9 months ago

Reply from Meraki Solar

Thank you for your review and feedback. Please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details. We want to assist you in the best way possible!

Dec. 28th, 2022

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Chuck

I did not get receive exactly the value I thought from the solar cells. Wasn't very smooth due to to some power holding up things. They weren't always as responsive as I liked.

9 months ago

Reply from Meraki Solar

Thank you for taking the time to leave us valuable feedback.

Dec. 14th, 2022

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Shannon

I had some issues with them, and it took a very long time to finally get these issues resolved which are still not resolved. I'm still in the process of resolving things. Their salespeople didn't have the most accurate information.

9 months ago

Reply from Meraki Solar

We are sorry to hear about the inconvenience, Shannon. Please contact our One Stop team at (850) 220-6533 or email [email protected]. We want to assist you in the best way possible!

Dec. 14th, 2022

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Ashmeed Mohammed Fort Pierce, FL

Great team from start to finish...cro was my salesman and the team who installed did a great job...cannot complain about anything....

9 months ago

Reply from Meraki Solar

Thank you so much for your kind words, Ashmeed! We appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you!

Dec. 2nd, 2022

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Deane Mungle Milton, FL

I was misled. I was told that my tax refund would be able to help you down on some of the loan. What they faul to tell, is that the money is not given out all at one time. It is given out over three years. Because of this my payment will increase over forty dollars in January. I was told that I would have to pay down $8000.00 in a year or the increase will take place. I wish I was the type of person who had $8000.00 extra dollars lying around.

9 months ago

Reply from Meraki Solar

Hi, Deane. We thank you for notifying us about your concerns. Please feel free to reach out to our One Stop team at (850) 220-6533 or email [email protected] to provide any further comments, concerns, or suggestions you wish to share.

Dec. 12th, 2022

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John B Griffin DE Land, FL

Have been having problems waiting months for permit too change a braker when you sign the contract you will never see that salesman again and you will never get a call back they just want the sale do your homework. I would never recommend this company.

10 months ago

Reply from Meraki Solar

Can you please contact our One Stop team at (850)220-6533 or email [email protected] to provide more details? We would sincerely like to better understand your situation and offer insight to help resolve your concerns.

Nov. 28th, 2022

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Dorothy Ford Niceville, FL

My electric bill hasn't dropped much. Also, knowing I was retired, the presenter told me I would get money back on my taxes by deducting the expense. Nope. It was too expensive.

10 months ago

Reply from Meraki Solar

Please feel free to reach out to our One Stop team at (850)220-6533 or email [email protected] with any further comments, concerns, or suggestions you wish to share.

Nov. 28th, 2022

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Cynthia

I wouldn't go with this company again. They stole $10,000 from me and if I had to do it over again, I'd have it taken off my roof. They're the worst company I've ever worked with.

7 months ago

Reply from Meraki Solar

Can you please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details? We would sincerely like to better understand your situation and offer insight to help resolve your concerns.

Feb. 15th, 2023

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G.

When I contacted them, even in the middle of the night, they responded that night and I appreciated that.

7 months ago

Reply from Meraki Solar

Thank you for your review! We’re glad that you had a positive experience with Meraki!

Feb. 15th, 2023

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Eunice

Every time I've called they've helped me with the issue. They were very, very wonderful.

7 months ago

Reply from Meraki Solar

Thank you so much for your kind words, Eunice! We appreciate you taking the time to share your experience with us. We count ourselves lucky for customers like you!

Feb. 15th, 2023

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Judy Rodriguez Freeport, FL

I'm paying $125/month to save an average of $35/month. Definitely not worth it. I'm really disappointed. I realized it was unrealistic to expect to pay nothing. But my bill averaged $100 a month before, now I'm paying $80, plus the $125 for the panels!

9 months ago

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Ashley

Their customer service and follow through on what they initial what they initially said that they were going to do, um, it's not what it is. They haven't followed through with what they promised was going to be done and I'm still waiting for somebody to get back with me on some of the things I need to be corrected.

9 months ago

Reply from Meraki Solar

Can you please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details? We would sincerely like to better understand your situation and offer insight to help resolve your concerns.

Dec. 14th, 2022

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Sharon Bright Titusville, FL

My solar panels blew over during the hurricane and when I called to tell them they need to replace Mr. damage and they said it was not their responsibility. So I am very angry with the company and they're still not there to replace my panels after my roof got installed last week.

9 months ago

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Alana Santa Rosa Beach, FL

One of the biggest selling points is the Federal Tax rebate, however they don't tell you that the gov can withhold that. Had I know that up front I would have waited.

10 months ago

Reply from Meraki Solar

Thank you for your feedback!

Nov. 28th, 2022

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Melvin J Briggs Pensacola, FL

The solar salesman didn't stress that the total cost of my 20 panel solar rig would be $35,000. Instead, he focused on the low monthly payment over a 30 year loan.

10 months ago

Reply from Meraki Solar

Thank you for your review and feedback!

Nov. 28th, 2022

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Octavia Grandberry Pensacola, FL

The rep lied and said that the panels were new-fangled and stored energy and my home would be able to use electricity even in a blackout. Lie! Then the company refused to take responsibility for his lies. If I had known then what I know now, I would never have had the panels installed.

10 months ago

Reply from Meraki Solar

Can you please contact our One Stop team at (850)220-6533 or email [email protected] to provide more details? We would sincerely like to better understand your situation and offer insight to help resolve your concerns.

Nov. 28th, 2022

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Eric Smith Crestview, FL

Their process is very smooth, the end result, however, was the worst possible scenario. I actually recommend people do NOT get solar panels. I now have electric bills double what they were before.

10 months ago

Reply from Meraki Solar

Can you please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details? We would sincerely like to better understand your situation and offer insight to help resolve your concerns.

Nov. 28th, 2022

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Carolyn

They don't follow up with you, and they don't tell you the truth. Installation was perfect. The installation team is great. It's great equipment, they just lie to you. 26% tax credit is a non refundable tax credit, inlike what they told me.

10 months ago

Reply from Meraki Solar

Can you please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details? We would sincerely like to better understand your situation and assist you in the best way possible.

Nov. 28th, 2022

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Mario Augusto Blanca Orlando, FL

Company started the installation on 6/09/2022. It took over two months to install the panels, then another 2 months to get hooked up and then had to wait for main electric panel to be replaced. Insisted in getting paid and the bank released the whole $49,950 to them before final inspection and approval by Duke. Inspection was done on 1/19/2023 and did not pass. I am writing this review on March 20, 2023 and the system has not been approved by Duke Electric. So far I the bank has collected 4 payments on the debt, plus regular electric bill from Duke Electric. No savings after 9 months from start of project by Meraki Solar, and have no idea when the system will be in operation. There are honorable and responsible companies in the Solar business, which Meraki Solar is not. I confided in their ability to install a Solar System costing $49,950 (which they took) and left me hanging, paying the debt plus no savings from Solar -Actually a monthly increase of $123.21 payment on the debt.

6 months ago

Reply from Meraki Solar

Thank you for providing us with such detailed feedback regarding your solar panel installation experience. We apologize that your experience was less than exemplary, and we want to make this right for you. However, we aren't able to locate you in our system as a customer. Can you please contact our One Stop team at (850) 220-6533 or email [email protected] to provide more details? We would sincerely like to better understand your situation and offer insight to help resolve your concerns.

Mar. 22nd, 2023

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Darin Crestview, FL

Love the system, installation team was great yes we pay some higher FP&L bills at times. Also like others on the review we were told the tax incentives were refunds to give to our loan company to keep our payments at the current level so they would not increase within the first 18 months. So do not come back with your standard reply on my review that I have added to my review "Can you please contact our One Stop team at (xxx) xxx-xxxx or email [email protected] to provide more details? We would sincerely like to better understand your situation and assist you in the best way possible."

9 months ago Edited December 5, 2022

Reply from Meraki Solar

Thank you for your review and feedback!

Dec. 12th, 2022

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Marlon

The installation process went pretty smooth. I'm still having a high light bill. They're not supporting customers very well.

7 months ago

Reply from Meraki Solar

Thank you for your review and feedback. Please contact our One Stop team at (850) 220-6533 or email [email protected]. We want to assist you in the best way possible!

Feb. 20th, 2023

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Barbara

So far the system is working good. Went very good. It not easy to get in contact with a representative.

7 months ago

Reply from Meraki Solar

Thank you for your review and feedback. Please contact our One Stop team at (850) 220-6533 or email [email protected] if you require any further assistance! We want to help in the best way possible.

Feb. 20th, 2023

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Edward

Was not kept in the loop all the time, hasn't stayed in close contact, but people were nice for the most part.

7 months ago

Reply from Meraki Solar

Thank you for your review and feedback! We apologize that your experience was less than exemplary, and we will provide this feedback to the correct teams so we can improve going forward.

Feb. 15th, 2023

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Edward William Sweeney Niceville, FL

Very happy with the product. Crews were efficient, friendly and cleaned up after themselves.

8 months ago

Reply from Meraki Solar

Thank you so much for your kind words, Edward. We appreciate you taking the time to share your experience with us. Welcome to the Meraki Solar family!

Jan. 6th, 2023

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Harry Brinson Havana, FL

Customer service was good when I had HVAC issues and it was taken care of. Thanks Jessica for all your help !!

9 months ago

Reply from Meraki Solar

Thank you, Harry, for your review and feedback! We are happy to hear you had a positive experience with Jessica and appreciate your sharing. If you have any questions or concerns, please feel free to reach out!

Dec. 28th, 2022

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Denise Kiedis Bonifay, FL

Your old salesman Michael, lied to me, just to get me to sign up. He told me it was a tax refund, not a tax credit, because he knew I won't have signed up.

9 months ago

Reply from Meraki Solar

Hello, Denise. We are sorry to hear you have had a negative encounter with a sales representative. If you would like to provide your general area information to our [email protected] email, we can take a look at the area to see how we can resolve this issue.

Jan. 13th, 2023

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Alice

Anytime I've contacted them, they've always helped me. They were very, very quick and clean.

9 months ago

Reply from Meraki Solar

Thank you for your review, Alice! We’re glad that you had a positive experience with Meraki!

Dec. 14th, 2022

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stephen ludy

Excellent service and follow up. I wish I had more panels to get my bill down to where I thought it should be. This is not your fault as we added a pool heater at the same time. Our electric bill did not reflect this in the past because we didn't have it in the past.

10 months ago Edited November 17, 2022

Reply from Meraki Solar

Thank you for your feedback!

Nov. 28th, 2022

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holly elise Pensacola, FL

Does not honor warranty on timely fashion. Lots of lip service about being in a queue and parts being on back order but im going on six months of broken solar and no sense of urgency to repair on the part of Meraki. I would recommend that any customer signing with Meraki get it in writing that repair will happen in one months time or the customer has the option of outsourcing the warranty work without it breaking the warranty contract from Meraki.

10 months ago

Reply from Meraki Solar

Thank you for sharing your feedback with us, Holly. We are sorry to hear that your solar panel production isn't as expected. Please contact our One Stop team at (850)220-6533 or email [email protected] to provide more details. We want to assist you in the best way possible!

Nov. 28th, 2022

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Larry

Installation went very smoothly, done in one day.

7 months ago

Reply from Meraki Solar

We appreciate you taking the time to share your experience with us. Welcome to the Meraki Solar family!

Feb. 15th, 2023

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Alan

Installation went about as scheduled, which was good. Half our panels aren't working.

7 months ago

Reply from Meraki Solar

Thank you for your review and feedback. Please contact our One Stop team at (850) 220-6533 or email [email protected]. We want to assist you in the best way possible by getting your panels working properly!

Feb. 15th, 2023