Lumio

The representative went above expectations in explaining the benefits of using solar power and providing assistance with the process.

I see many folks in the same boat as me. Our panels were installed on our roof in September of 2022 and 7 months later (four months after I've started paying on the loan) the system has not been completed. Legal action, including a possible class action, may be necessary for this company to meet their obligations. Over the past two weeks I’ve sent a messages to Greg Butterfield, Jordan Mehlhoff, Lacy Anderson, Brian Schonbeck, and Judd Stanger via Linkdin as that is the only contact information provided. None have responded to date. I have confirmed with my local power company that everything on their end is complete, but I simply get the "following up" and "looping in" and "circling with" and "reaching out" from my project manager Michael out of Bakersfield; it's been nearly seven months since these have been installed, Lumio has been paid out by Mosaic, and I've been paying for an incomplete system for over four months. I did receive a call from another Lumio representative out of Washington recently who promised a return call Monday, 4/17, but I have received none. She could not commit then when Lumio will finish installing my system. This is simply unsatisfactory.

Don't do business with them. We started with them in August 2022 and it's now April 2023. The system was finally installed in January 2023 and STILL isn't working. The inspector was out for the THIRD time today (4/14/23) and Lumio still hasn't gotten things correct. It's been nothing but a nightmare the entire time we have worked with them. It took months to get us the information for the project manager who's phone is now inactive. No one who has been out seems to have been given the right information to correct anything. The inspector for the placement of the system failed to note that where they wanted to put it wasn't going to work at all. The system had to be redesigned and still had the wrong electrical panel listed as main connections. That had to be resolved on site. People aren't responding to attempts at contact. We're having to make payments on a system that's not doing squat but decorating the roof. We've still had to pay power bills in addition to this. This is a fraudulent company at best.

If I could leave zero stars, I would. DO NOT USE THIS COMPANY. I have been waiting for this solar installation for 8 months now and the company seems to be more lost every time I talk to them. The customer service is horrendous. Every time I call with questions, the project manager tells me she will circle back with me and she never does unless I’m persistent about calling. She gave me her direct line that goes straight to voicemail every time I call. They incorrectly thought that my electrical panel could withstand the solar panels. They had to replace it and want me to pay. They also told me I needed to get 2 loans in order for me to finish the project, but they forgot about the second loan apparently in some transition and it caused the lenders loan to expire. In which now I have to resign loan papers. In a few days, I am going to start paying for solar panels that haven’t even been installed. I have nothing to show my accountant for this supposed tax credit and have been waiting for paperwork in order to finish my taxes for this year. They promised me certain panels but now need to change to a different panel which require more because apparently the first panel is not being supplied. They contracted a certain roofing company to replace my roof to hold the solar panels- then they switched to another company. The second company didn’t replace my skylights with the correct skylights per code and the company had the audacity to come ask me if they could come and close my skylights so that it can pass inspection and then come back and reopen the skylights. They also took down my water heater panels so that they could make space for the solar panels and promised me a hybrid water heater which I have yet to get and now the hot water at my house is limited. To be honest the list of all the wrong things this company has done could go on and on. Dont be fooled and go with someone else.

Aggressive and deceptive - rep came to my door but as I was short of time quickly shared my electric stats and asked them to call to review before coming back. Instead another rep shows up at our door quoting a rate higher than what we pay now and trying to scare me with electric rates that don’t actually exist. I’m sorry but power to chose is a real site and there is a big difference between 13 cent real rates and a model built on 20 cents per kWh.

TERRIBLE communication and customer service. We have been trying for at least a month to get them out to remove our panels, so we have our leaking roof replaced and have had nothing but trouble. Every time we call, we are placed on a long hold, passed around to multiple representatives, told we will get a call back only to receive nothing and had to call again the next day (only to get the same runaround). We recently were told that technicians would be out on Monday and when the day arrived, no one showed up and we were told we were not on the schedule. it's IMPOSSIBLE to get a solid answer and help from this company and thanks to their lack of support, we haven't been able to replace our roof which is continuing to cause damage in our house. We have literally called every day and still have no resolution and lucky for them, they will still get our money because we have no choice but to remove the panels so we can replace the roof. Do better with your customer service.

I can't even begin to summarize all of the issues we've had with Lumio and Sunnova. Lumio's communication is horrible and I've been trying to contact them but neither of the phone numbers I have work. One number is answered as "no longer in service" and the other, no matter which option I select, a recording comes on saying "we're experiencing technical difficulties" and the line disconnects. We've had multiple inspections done, passed all, and received an email from Enphase Energy on how to set up our Enlighten phone app to monitor our production. The app began providing data on 11/24/22 but a week ago, when I went to check on our production, the app no longer had any information and instead referenced setting up an app, designing a system, and finding an installer. I want to find out where my data is and why it's suddenly gone. Also, a week ago, I also received an email from Lumio scheduling an inspection of the breaker in our combiner panel to verify the EATON pv breaker and to show tilt measurement on the array of our system. Why suddenly another inspection? Additionally, Sunnova sent me three cancelation emails and when I called to inquire about my account, I was told I no longer had an account with them and they even sent me an email stating the same. I am in the process of selling my house so I contacted Sunnova for the specifics on the transfer and they said my account was "on hold and not up and running" due to no final inspection received from Lumio so they can't transfer ownership at this time. What?? I've had all of my inspections done, even SDG&E, and was producing power for the last 3 months per my Enlighten app, and they say my system isn't up and running yet? Now, this issue is holding up the closing of my house! What a disaster and I can't reach Lumio to find out anything! HELP! I would definitely not recommend Lumio or Sunnova to anyone. Lumio, you really must do better!

Why are we paying $300 in utility with a Solar System on our roof? They rushed us to get paperwork going, but customer service hasn't helped with our questions, all we get is 'system is running as it should'. If so, why the big power bill? Are we to keep an eye on how much power we are using now? Nothing different from before, where is the savings at? And yes, they want tax credit back to lower balance due to them? What are we left with for other bills? Salesmen don't return our calls/emails on why large bill, even after installation! I would be very careful on paperwork or contracts signed, before installation. Read the fine print and be sure you know what you are getting into. Can someone call or email us and let us know if our system is truly working for our advantage., because your customer service department has not been helpful!

Don’t do it! Don’t fall for the sales tactics like this middle class working family. We now have another bill that we were not expecting because we were assured that they could provide enough panels to produce enough energy that it would replace the power bill. Well that’s not accurate! They try to blame it on the homeowners and say we are over consuming. They reviewed the history of our power usage before installing and knew exactly what we do. They suggested that we purchase more panels as a “discounted rate” - no thanks- we already too far into this mess that we don’t want to fork out more money for their error. Their solution was they would pay for a tree trim at no cost to us. Doesn’t sound like a very sustainable solution but I agreed to try anything I could. Now we get no response from them to move fed. They also advised that we would have a $10K tax rebate that we could apply to our panel balance. That’s not true either. There has been so many broken promises with AKE/Lumio that I am so disappointed and frustrated. I work hard for our $$ and feel totally taken advantaged of with this company.

From time of sign on until permission to operate was nearly 5 months. Salesman started out great. He’s now disappeared and not responding. I stall crew was great. However, in all I have dealt with nearly 10 different people or more start to finish. I should have only missed max 4 days of work for the whole process. Due to them not understanding how inspections work and how jurisdictions work I missed 5 days of work. My Project Manager has also stopped responding. I’m on the hook for installing 31 panels including the man power to do so. However, they measured wrong and two panels couldn’t be installed. So I asked about a refund for the two not I stalled - means the panels, misc. materials and labor for not installing and I asked for the To release the first years payment - as they’re paying my first year. I was told they were paid by GoodLeap the Leander in early December. I asked nicely and now I’m being ignored. They keep telling the checks have been approved but not when they’re sending. Then to top it off they feel $1000 for two panels, misc. materials and labor not used is sufficient for a refund out of $75,000! I also had to call my power company to tell them inspections were signed off so my meter could be switched out and I could turn the system on because they never did. I’ve mentioned to them several times I would like to get everything done and over with so we can move on and they refuse to answer or just give me a ring around. Im really hoping I don’t need to get a lawyer involved as I don’t want to deal with that headache. So o would not recommend based on the issues I’ve dealt with. if you worked with Lumio and it was great im happy for you but if you had a bad experience I sympathize with you. Please do more research of your own.

Our review will be broken down into several categories. Installation-Our installations were split into 2 different times. The first one went awesome, the crew was friendly, efficient, and competent. The second one, scheduled and didn't show up on the first time they said. The next appointment, they were supposed to arrive between 8-12. Around 4, I called our salesman, who called and said they would arrive around 5PM. They finally arrived around 6, worked until dark and then said they would return the next morning but we would not need to be home because it was only for photos. They arrived at 7 AM to make enormous amounts of noise on the rooftop and the worked until 2. They left trash all over our yard, broke several bricks on our walk way, and a mud trail all over our porch. Later, we learned that they had in fact connected the panels the wrong way. Instead of saving us money, that mistake was costing us money. Finally after several phone calls, another person came to check everything out and figured out the equipment had been installed backwards. Customer Service: Absolutely sucks! We have called over and over to get the appointments scheduled correctly. We have taken off work to be available on 2 days when they didn't even show up. Our salesman said someone would be calling to make it right with us. We still have not gotten that phone call. Our roof is leaking now in several places. OUR HOME IS BRAND NEW!! We have called twice and emailed pictures and still have not gotten a scheduled time for them to fix their mistake. Salesman tells us that we will get 30% tax credit and we can turn around and use that money to pay toward the loan taken for the panels. What he failed to mention is that you do not just get that amount back to turn around and pay anyone else. It's a tax credit! IF you don't owe the government, then that money just sits there as a CREDIT for when you might need to pay them. Totally misled. We were also told that our early termination fee would be paid for cancelling service with out electric provider. We had just signed a new contract. Oh no problem the salesman says......guess what? Only 150.00 was given to us. And it was presented in a gift card that said, "because we know unexpected expenses can arise during an overlapping of service, here is a gift card". So that cost us the difference in the 150 and our actual termination fee. We give one star because that is the lowest possible thing to give. Otherwise, they would get negative a million! Poor customer service, misled by the salesman, and just shitty service all the way around! So far, nothing is being saved on electric bills and we will be paying for the loan for flipping ever because there is no 30% to be applied to the balance of the loan!

On January 17th Lumio installed solar panels on my house in Prairie Grove,AR. , but failed to connect this system to the electrical meter. After numerous attempts to solve this problem with no success. I was told that they would schedule an inspection. The inspection would fail because it’s not connected to the grid. Next I was told to call the electric company to see when they would come out. I’m sure after all the negative feedback , that the electrical company has already been contacted. I tried to cancel this system in December do to health reasons. It was creating an enormous amount of stress due to the fact that it was not approved on September 22 and had not been resubmitted to the electrical company by December 1st. . After talking with numerous Lumio staff and my wife, I decided to resign with Lumio. Now here I sit with a solar system that doesn’t work.

1st: It was a good experience until they installed the system, after that each time we call them they say someone will call in a little bit or they give us an appointment and when I ask them when is the appointment they say “we will call you as soon as someone is free” and nothing gets done at all. 2nd: When I talked to the installer before they start installing, I asked him multiple times on different occasions if we will be able to see how much energy we get out of the solar and how much energy we consume. He said yes we would be able to see the our energy consumption and energy usage on the app and he never mentioned that we would have to pay around $60 for a meter just to get to see how much we consume. And when we contacted the installer he said “I don’t know how the app works” and that I need to contact the solar company directly and when I did they said that the usage consumption meter was in the agreement and they keep saying that they would call me later to resolve the issue and they never do. I don’t get why would they say something will be there and it’s not and they were bragging about how honest their company is, but saying you get something and not getting it just to get the sale doesn’t sound like honesty to me. One of the reasons we decided on lumio is that they said we can keep track and control our energy consumption but they lied to us. And that one time I called them about our energy consumption problem they said they activate it so now I’ll be able to see how much I consume too but when I open the app it showed the exactly same graph for the consumption as the usage graph. They not even trying to make it look like that it works. 3rd: when they were installing the solar system the workers broke 3 roof plates that we found out about after they left and when we contacted the installer he never got back to me about it and when I asked him why is he not responding he said that he’s busy and not that he is ignoring me. Then when I saw that talking to the installer is going nowhere I decided to talk to the company directly but when I did they said to send the picture of the broken roof plates to the email of the person I called from lumio twice because the first person that gave me the email to send that pictures to didn’t respond at all so I called again and they did the same thing as the first time even after I told them to respond because they never did. As time goes on customer service gets even worse. It been more than 2 months already and all they did is stall and tell me that they gonna get back to me later and they never do. It’s the worst customer service I have seen in my whole life. But I’m still willing to take down this review and give you a better one if you fix the problem I mentioned above, but right now you guys don’t even deserve one star if there was a negative star I would give to you. I’ll be waiting for a response

:::UPDATE::: ​I am rejecting this response (below). Lumio (at that point AKE) were the representatives that came to my home & sold me the system &service. They are also the ones listed on the inverter company website/system app as the installer. They may have outsourced the job to someone else but, outsourcing does NOT remove them from liability. If they do not wish for this to go further, they should take responsibility & fix the mistake/error with my system. Or, they can pay the thing off if they want me out of their hair. Either way, they did the deed, were the ONLY point of contact & NEED to make it right. If they have any piece of integrity as a company, they would know they needed to make this right. Please see attached screen shot from my system showing they contracted with Enphase and started/installed the system. Hiring a third party does NOT take away your responsibility. They are crooks. ::::::::: Lumio Response: "Lumio regrets that you are experiencing a problem with your solar panels. We see that a member of our executive resolutions team communicated that any and all maintenance on the system sold by AKE should be serviced by USA Roofing and Solar. Unfortunately, Lumio is unable to provide any warranty or maintenance services. Please contact USA Roofing and Solar for any issues you might be experiencing with your system. Thank you." :::ORIGINAL::: Lumio (was AKE Energy when I did business with them) had a representative come out to my home in Mid 2020 to sell me a Solar System. After meeting with the representative, I agreed and bought they service thru them. They in turn, sold the service to someone else who fulfilled it. That company has since GONE OUT OF BUSINESS and my system is not working. AKE refuses to accept any responsibility and fix the matter. They said I am not able to be helped and that I need to find someone to service my issues as the 25 year warranty does not apply thru them as they outsourced my system. I am furious, feel cheated, lied to and taken advantage of. I want the system gone and the outstanding loan (they they again signed me up thru their lender) removed. This company needs to be held accountable for their actions.

I have been dealing with Lumio in Texas since the end of May 2022. It has been a fight to get any help from them to fix the issues at hand. costumer service tells you they are going to work on the problem and call you back and nothing gets done. I got the panels put on in June and was told that the PTO had to be signed which we never received to sign so I called the power company and talked to the interconnection person and was informed that the application that they put in got withdrawn so I did the application and within two days had the PTO to sign. After many phone calls to the company telling them that I had the PTO signed and trying to get someone to listen to me so the rest of the process could proceed I finally got help at the end of July. August 4th I was sent a link to an app to a video on how to turn on the solar panel which I was told that someone would come out to turn them on and make sure that they were working properly. In sept. I was told by the electric company that it takes 3 months to see any power produces from the panels on the bill, but I would have credit for those 3 months so I was thinking I wouldn't have a bill after the 3 months, but it was almost $200 instead. Since August my electric bills have been higher than before the solar panels because the panels are not making close to what they should. I should be making 588 kw a week instead of 150 kw on a good sunny day week. I did not sign up for higher bills but how the solar buyback program works is that you pay a much higher amount per kw used if you're not making the power that your panels are supposed to make. Then went to do the taxes for 2022 and the tax credit only works on taxes owed you don't get a refund of that money back to be able to pay on the solar panels to keep the payment the same. I was told we would get $20,000 back on our tax refund for the tax credit and that was another lie that was told to us. We were also told that we would get $1000 after the solar panels were installed but wasn't told it would be in e cards which you could get the Mastercard for the amount minus the fee for a gift card. I am to the point to get an attorney to get this problem resolved due to lack of Lumio getting things going in the right direction without calling every day to ask if they are going to fix the issues. I believe I should be reimbursed for my electric bills since they are double now than before the panels because I didn't sign up for panels to pay more every month in bills. Now that I have electric bills over $400 a month it's really hard to keeps all my bills in good standing so I keep my good credit score that I worked hard to get. I do not recommend Lumio for the company to go with unless you want more stress and headaches than you ever wanted before. I do believe solar panels are a good thing to have and if they are working like they are supposed to your bill will go down for most of the year. I have talked to other people that have gone solar before I said yes to Lumio, and they do work and was the only reason I agreed to get solar panels on the house but should have done more research on the company first because I have read a lot of reviews that are just like what I am going through. Lumio Dose not deserve any stars from me after everything I am going through. Also was asked if I was using more power than before and that is not the case we use close to 2500 kw a month for the past 4+ years we have 42 panels that should make a little more than that every month all because someone was supposed to come out and figure out where the best places would be to put the panels and that didn't happen the sales rep that came to the door determined that instead so the panels are not in the best possible place to make power for our home.

I was lied to and misled by sales representative. He explained to me that I would get cash back on taxes and I could apply that to overall cost of the solar system which would lock me into the same rate for 20 years. Sounded amazing! But if I failed to apply the cash back that I would receive toward solar loan my monthly payment would increase by 2.5x the cost. Unfortunately, that's not how the tax credit works. Basically, my electric bill just tripled, lol. Now, let me explain the tax credit. Example: Solar System Cost - $20,000 Energy Tax Credit (ETC) - 30% Energy Tax Credit = $20,000 x 0.30 = $6,000 If you owe the IRS $2,000 for the 2022 tax year you can apply $2,000 of the energy tax credit toward debt. After applying the $2,000 you will be left with $4,000 in energy tax credit. You can use the remaining energy tax credit toward taxes owed to IRS for up to 20 years. If you do not owe taxes the tax credit is useless. Lumio's contract relinquishes them from taking responsibility for what their sales representatives say. It's unfortunate that these types of sales tactics are taught and used. Not sure if the sales representatives are aware of what they are saying, but if they truly do understand the tax credit and how it works, I feel for their soul. I'm a very unhappy customer.

9/16/22 I signed for panels with John S. In Melbourne FL. Today I finally went solar. This after months of zero communication from Lumio unless I initiated. I was given false information regarding additional insurance requirements as well. John my sales person has dropped off the face of the earth! I finally communicated with someone in customer care regarding powering up the system (Lumio wants you to do it yourself with directions they send via email). The agent was very nice and did send a tech today who was also nice. However.....I am still waiting for a rep to contact me regarding the whole experience. I have to pay my regular power bill AND my solar as well this month after being told that would not happen. Lumio has extremely poor customer communication. The sales clown got his commission and ran! This is just a brief summary of my horrible experience getting solar....too much to type here Don't use Lumio!

Please do not do business with this company. They installed panels on our home, which immediately began leaking. After 3-4 visits and still no correction, when hurricane Ian came through my entire roof leaked where the panels were installed causing thousands of dollars of damage to our home that Lumio will not take responsibility for. They offered me $10k (which isn't even a third of what it will cost to repair) but wanted me to sign a waiver that releases them of any responsibility for the production of energy from their panels. And this is their standard waiver, which means many, many customers have come to them because their claim of reducing or removing your electricity bill is untrue! We are now paying for the panels AND the electric company for usage because the panels do not produce what they said they would. And I love in Florida, so getting sunshine is not an issue! They are horrible to deal with. Won't call you back, pass you around, promise you something and never follow through. It's a nightmare. Stay away from them!

They are absolutely horrible. I am in Florida and signed up with them in November. Come to find out very quickly that pretty much everything the sales rep promised turned out not to be true. The key things being that they do not subcontract for roofs, and that if I got a combined roof and solar, everything would have a 25 year warranty and not a 10 year workmanship warranty. The representative that sold me a very quickly went from being nice to completely non-communicative, and when he was communicative, was completely combative. He pushed me off onto the customer resolutions team and that represented it was nice… Until he realize that literally the other representative screwed him over and then stopped responding to Emails. I commented on their Facebook and they asked me to message them I did and they said they would get the customer resolution team to contact me, but they did not. I then found out that they did not even attach my contact information to my file from the original representative correctly. I asked him if that was the case, and they tried to sidestep and then told me that the team would be contacting me. I still did not get contacted and then they blocked me because of my negative comment on their Facebook page … I can confirm this because their Facebook page is still up. My friends are all able to see it. Completely dishonest company. Nothing has been done. They are complete liars. Runaway

Really bad company communication, horrible customer service, and taking care of their customers is non-existent! Had panels installed 8/8/22! Supposed to have the rest done mid-October. WE called them end of October! From this call until Dec 8th, we put up with their excuses for everything under the sun! I called to cancel 12/8! Shortly after that we got a call that on 12/22 they would come out and get it done. Against my better judgement we let them. They didn't have a trencher because the whole trenching dept had been let go 2 days before and no one told the team at our house! They wanted to reschedule to Jan 5th but at this point I didn't want to see any of them! I began calling Customer Care everyday until I was told it was elevated to Exec Resolutions team and cust care could no longer do anything. 2 WEEKS later Exec Resolution calls me to get the job done. I was also to get a credit of $2850 (the amount of the box) and the work to get our job done was happening! I called Exec Resolutions yesterday to ask if everything was a go and was told yes, the electrical work and moving of the box and meter would be done. Then they would have to schedule an inspection, and then the power company would come and put a net meter in and we would be good. TODAY THE GUYS ARRIVED and weren't sure what the job was! So, it's not going to be completed today! LUMIO - GET YOUR ACT TOGETHER!!

We have had a miserable experience with Lumio... which is still ongoing. In comparison to the other reviews maybe ours isn't as bad, but we are now at three months. We have signed the contract Lumio has been fully paid. Which we were NEVER consulted from the lender to confirm the work was complete, so that is one issue. Our salesman assured us Lumio would pay to take our trees down, but Lumio won't do that. HE was paying for it out of his commission, but since we had never heard from our salesman once he left our property we had to push Lumio to find the salesman and get that work done. So get that in writing or they will make it near impossible to get the work complete. We supposedly have a project manager, but we have never spoken to him/her and they have NEVER communicated ANYTHING through the process. The ONLY information we have received regarding our system is because I have called Lumio to check on the status. The people that have come to the home to do the work have all been great. Kind, intelligent, and explained what they were doing and how that would work. Once the panels were on, we had to wait maybe a week for an electrician to come change out our electric panel, because we had to have an upgrade. There is a metal placard required on your home with these systems before you can pass a city inspection. the company knows this, but NEVER sends it out with all the materials. (per the city inspector I spoke with) this has delayed passing inspection at this time almost 3 weeks. Once you pass the city inspection you have to have an inspection report sent to your electric company, which then about 3-4 weeks later (according to the most recent conversation) the electric company will come place your net meter and then you can finally turn your system on. The call center people have in fact been kind and seemed to be cooperative, but they know very little they are just reading account notes. Likely placed there by the ghost of a project manager, whom no one ever gives you that person's name. They tell you they will reimburse you for loan payments made until the system is functioning, but according to them they won't request said refund until the money has been paid and they take 3-4 weeks for each one. We shall see if that happens, since the first payment was made yesterday. If I ever get a functioning system then I will be able to assess if in fact this was the right choice for our home, but we are considering building in the future, and if this does work out, then we will likely interview multiple companies, and we will also demand some very different communication requirements. Needless to say, like so many others, we are currently NOT satisfied. UPDATE:... I received an email that Lumio wanted me to update my review, do here is the update. I researched code, designed my placard, paid for and installed it to my home after 4 weeks of Lumio providing excuses, and lies about the status. I'm sure they can go back through their recorded conversations to find where their representative realized they had in fact lied. I then had to tell Lumio to order the final inspection. The city inspector was awesome and asked how I did the placard because he has multiple citizens awaiting a similar item to commission their systems. About a week after that the electric company came out cleared the system and turned it on. Total time from signing of papers to final commissioning was 4 months. Two months of payments were made and we have been TOLD reimbursement was forth coming but that hasn't been seen yet. Maybe "the check is in the mail". I would like to make it very clear the workmen that came to my home were amazing! If I could hire those guys to do future work for me I would. However lumio's communication skills are that of a toddler. Well I take that back I think toddlers are more effective. If you use them just put notes on your calendar to call weekly for status updates because your ghost of a project manager will never contact you. Also if you leave a review telling your honest opinion Lumio may get their feelings hurt and ask you to update it to make them look better. Workmen FIVE STARS Lumio ONE STAR BECAUSE YOU CANT GIVE 0

Unhappy Customer The Sales Team was very good, but the installation process stinks. I signed my contract in May 2022, site plan was done 06/22 and I still do have working solar. We have failed 2 county inspections. If I had been on top of it, I still would not know why or what was going to be done. Communication sucks, and sense of urgency doesn't exist. The current rep is with ERDI team. She has been more forthcoming with information but it is really ridiculous that six months have gone by. When I asked to speak with an person in upper management I was told, " that this ERDI person would be able to take care of my concerns." Lumio has been reimbursing my loan payment less a $3.00 fee. But I am still paying over $250 for electric. By this time I felt that I would be selling electric back to the electric company. I just received notice the my electric bill will be going up by 11% starting in January.

Trust has been broken by nearly everyone I have talked to at Smart Energy Today/Lumio. It has been over EIGHT months now since my first signing with your sales representative, Josh M. Summer has come and gone, and we STILL have no working solar panels with zero communication from anyone in your organization on when this will be completed. The absolute TERRIBLE experience we've had was as follows: 4/14: Spoke with Josh M. We were told if we signed that night, we would be given 3 months worth of payments. Signed that night. 4/15: Welcome email received from Smart Energy Today with timeline saying target 6-8 weeks from finance approval with picture showing maximum timeline of 12 weeks, which would have been 7/15. 5/10: Got an email requesting for documentation with my name on the property. House is under my husband's name, so we needed to add his name to the loan. 5/24: Signed new documents with my husband's name on it. New maximum timeline should have been 8/24. 6/22: Solar panel was installed roughly around this time. After the install, I got a physical copy of a timeline showing a timeline maximum of 84 days plus one step that had a variable date range. New maximum timeline should have been roughly 9/22 without knowing what the variable timeline is. This was the final update to the timeline I got, so as far as we are concerned, this should have been the target date. 6/23: Inspection was supposed to happen in the morning. Waited until 1 in the afternoon with no one showing up and no word on when the inspector would be coming, we needed to reschedule due to work. I was told someone would call me back to reschedule, but no one ever did. I had to reach back out to Josh for help to get the inspection rescheduled. 7/2: Got letter from Service Finance Company that our first payment is due 7/28. We asked Josh about this since only the solar panels were installed, but our main panel which needed to be replaced due to age was not installed yet and was rolled into the loan. Josh acknowledged that this seemed odd and would look into it. 7/21: We got our first bill from Service Finance Company. Sent to Josh again, he said he'd look into it. 8/16: Main panel replacement occurred. On the same day, we got a call from Service Finance Company that we are 19 days overdue and will be going into collections soon. Reached out to Josh again about this, and Josh promised he'd pay for the late fee. 8/18: Finally got a gift card from Lumio with the first three months of payments that Josh promised us. Since we had to resign the loan for a new amount since the main panel was rolled into the loan, the gift card was for 3 months based on the old amount, not the new amount, and it did not include the late fee that Josh promised. Was told I would get an additional gift card for the remainder by a representative who called me to confirm I got the gift card. 8/19: Got a survey from Lumio about the solar panel install. I took the survey and fully explained the horrible experience I had up until that point. The survey asked if I would like someone to contact me, and I said yes. To this day, no one has contacted me. 9/2: City of Seattle came to inspect expecting a Lumio representative to be present, but there was no Lumio representative. Josh said that no Lumio representative should be onsite. Via email, Jennifer said a Lumio representative should have been onsite. I told Jennifer Josh said this wasn't necessary, and Jennifer said there should have been. Rescheduled inspection. 9/13: Got a text from Jennifer saying I needed to schedule an inspection again, which made me think the previous inspection scheduled on 9/2 did not occur (error on her part). 9/17: Texted Josh asking for a follow up on the gift card. Zero acknowledgement. 10/12: Texted Josh again about the gift card. Josh texted me an email screenshot Alexa G sent to Rachel, AJ, Catherine, and 7 other people for follow up. 10/20: Text from Ivie to schedule final electrical inspection for 10/27. I texted back requesting for 10/28, but didn't hear anything back from her. 10/28: No one shows up. 10/31: Text from Ivie saying that the technician had an emergency and her text to me never went through, now the final electrical inspection is scheduled for 11/10. 11/4: Texted Josh about the gift card. Zero response. 11/10: Lumio inspection with Seattle City Light. Was told additional work needed to be done. It has been two weeks, and I have heard nothing back from anyone about when that would be scheduled or take place. This only includes the correspondence I've had in writing with your organization. This does not include the countless phone calls I have made to follow up with your inability to provide clear communication and follow through. In writing this and reliving the experience I had with your company, I am completely astounded by your organization's inability to follow up your customers. It's not just one or two, but multiple people who have dropped the ball with communication with us.

Contract signed and 1/2 paid up front on July13, 2022. Panels were installed by a very good crew on September 6, 2022. The panels were not connected, the EV charger was not installed. Since then we have tried multiple times and many ways (text, phone, email) to get solid information about a completion date, with no results. I even emailed the CEO with no results. When I call their customer service, they say someone will get back to us, which has not happened. We are out a lot of money with nothing to show for it except nonfunctional panels on the roof. We continue to pay high electric bills and have lost a summer of sunshine. I do NOT recommend this company to anyone. Today we filed a complaint with the WA state Attorney General.

We signed up for Lemio and signed all the paperwork over 8 weeks ago today. They promised that we would have it installed and signed off within 4-8 weeks and be producing power. They started with saying they would be out the next week to install everything (i felt that was a stretch but was hopeful). They came out around 3 or 4 weeks to do the install and then we had to wait another 4 weeks for the state inspection (i know that is out of our control but he said it would be 4 weeks so that was part of his 4-8 week timeline). Well there electrician didn't do something correctly and i am still unsure what that was as no one is filling us in. We have tried communicating with no real promise as to when they will come fix it or even a guess, just that they will be in touch. We need to have it done and signed off by the end of 2022 or all the tax credits are not beneficial until the next tax year, which is part of why we jump on doing it so quick as it was a ticking clock. We are still awaiting them to fix it so we can get back on the agenda of the state inspector list (another 4 week list i assume) and all the holidays are approaching. We have neighbors who have used other solar companies within a week of us and they are all fully functional and live. Will update review and possibly increase rating should they actually get there act together and be helpful and timely.

Like many other reviewers, the lack of communication is astounding. From a mix up in the date to install to the finished product, I have been chasing them around with no feedback for the better part of 3 months. They did refund me 3 months of payments since I wasn't online but it was done in gift cards instead of cash. Check reviews carefully.

If I could give this company a negative 0 I would, I think I have you all beat still waiting on things to get up and running and it's going into it's 9th month. This company is a joke. DO NOT WASTE YOUR TIME WHEN THEY KNOCK ON YOUR DOOR!!!! I've missed so many day's of work and well over $2,500 in pay since I had to take day's off. It's faied inspection 2 times once with the city and once with the city electric company. I've wasted so much time trying to contact someone high up, but no one wants to help us. Please if you are reading this do not go with this company. Horrible Horrible Horrible. There is so much I could write with regards to the installation to the mess ups but again here i am wasting my time again. The amount of holes i have in my walls because they had to move the boxes to another part of my house. This is just ridiculous. Don't do it!!!!

Had a horrible experience with the door to door salesperson who sent me very unprofessional texts in frustration with my boyfriend who had asked for extra details to break down the pricing quotes he had received. Same sales person had tried to make a sale to me for my house, but had shown up to the appointment so late without all the materials he needed and then ended up giving me a hand written chicken scratch quote. When i asked for a electronic copy of the spreadsheet details, he took a bunch of screen shots that somehow I was supposed stitch together myself and then insulted me when I said how was I supposed to that, saying well you are in IT - you should be able to figure that out. I had never experienced anything so unprofessional from a salesperson in my life, so when I made a compliant to the next salesperson that showed up to my house from the same company - I believe his manager had lied and said the person had been let go cause they didn't see him in the system anymore. They sent a new salesperson to come give me the pitch again, but the same thing happened where they were so late to the scheduled time that I just cancelled the appointment altogether. When I called to give the company the details of my poor experience, it turned out the customer service person could still find the first salesperson in the system, hence be realizing the manager had been lying. Would NEVER use this company or recommend them to anyone!

I have been dealing with "Lift Energy" (now Lumio) since early December 2021, and the job is still not completed! 1). No follow-through: Sales guy, "Everything is going great! Your (37 years old) roof is OK, lies! It needed to be redone at $6000.00 unexpected expense, but since he told me it was OK, and some work had been done it would cost me $5000.00 to get out of the deal. A-Hole! Cameron said the paperwork for ARC committee was in process; it wasn't! I had to do ALL the leg work. 2). Roofers finished job satisfactorily, but the panel installers broke 4 tiles (which I'm still waiting for repair), AND forgot to paint the conduit on the roof and going down the wall! 3). Electricians: Installed subpanel in garage because existing one too small for extra breakers. They took 2 months to complete because they forgot the 100 amp main breaker, TWICE! 4). Several times appointments were made (at loss of income to me while waiting) and no one showed, or did not call to let me know what is happening. No one answers or returns calls! If they do a really poor excuse is given. Yesterday was the latest no-show to fix the broken tiles, (after 2 reschedules). Phone support said they would call back; they didn't. (At least they're consistent!) 5). Now the scheduler wants to send for final inspection... FOR THE MIDDLE OF JUNE???? A-Holes! (Where is the "support" in Lumio customer support??? No sense of urgency ANYWHERE in this group of losers! To summarize: If and when they finish my solar install, and IF/WHEN it is turned on, I have ZERO faith LUMIO/LIFT will be ANYWHERE if the system goes down to help! If I had away to go back in time I would punch the sales guy Cameron in the face for lying about how reputable and efficient "Lift Energy" is/was. Slam the door in their face and NEVER do any business with them EVER! I am SOOOOO Sorry I let myself be fooled into agreeing to the install!

Do not use this company or any affiliated with it. I don’t care if they call themselves Lumio or Deca or anything else. It is very unwise to do business with them. They are super nice until the financing goes through. But as soon as they get the money good luck getting in touch with them. The numbers I found in the installation agreement act like your number has been blocked when you try to call them. Though I had the salesman’s cell phone number, he was too busy scamming other people to call me back. I did have another gentleman’s cell phone number, but he didn’t have the answers and was having a hard time getting them. But I even had a hard time getting him to call me at times due to a death in his family. I have been trying for months now to get some questions/issues resolved and have been drug along, getting bits and pieces here and there. First, when they tell you there is a rebate, they make it sound like you will be receiving a check in the mail. That is not true. After repeatedly asking when I would be receiving my rebate, I finally got an email to a gift card site to redeem my rebate. ☹ Really, I’m promised a check that I can put in my bank to pay bills with it and I get a gift card! Granted, I did have the option to pick a visa or master card gift card, but have you ever tried paying a credit card with a credit card. That doesn’t work! Second, there were 3 phone numbers in the paperwork I had between my Deca agreement and the Oncor applications. None of these numbers worked, so I had to rely on working through the salesmen. Third, the installers cut a hole in my house that they couldn’t use. They told me not to worry, they were patching it. Little did I know that meant putting a shiny metal of metal against my black trim then smearing white calk all over the patch and my house. At another penetration, they didn’t seal it at all, so rain could get in the gap between the pipe and my housing material. The gentleman that came months later to fix the repair was super friendly and kind. When he left the problem areas were acceptable, but I provided a lot of the materials he used to make the repairs. I had not had acceptable items on hand, I don’t know what he would have done. Fourth, the installation was done in February. The salesman had told me that someone would be coming out to look at the installation and get me set up with an app that would allow me to monitor my system. I contacted them repeatedly asking when this step was going to occur because my unit was just sitting there. In May the salesman acted like he didn’t know what inspection I was talking about and told me to turn on the unit. The repairman that came out looked at the system and made a comment about how he could tell it had not been inspected. I just about flipped. And he tried looking my system up in the application he had to show me how I should be able to monitor my panels and my house wasn’t even set up. So apparently something is still not right and I still don’t have a monitoring app. On top of these things, I’m still owed a reimbursement for the disconnect fee from my original provider. People, when I tell you to stay away, I’m not playing. My story isn’t even the worst of it. I was told about installations where crews decided they were done mid-job and just left and didn’t come back. They had figured out that if they sent a picture of a complete installation, they could get paid without finishing the job, which left customers fighting Deca to come finish the job. Maybe Lumio is a good company that just bought out a bad one, but my thoughts are, when they saw a pattern forming, they should have started reaching out to customers to make sure they had been taken care of. At the very least I should have gotten a postcard with the new customer service number.