Name: Lumio
Rating: 1.9

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Verified Customer

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Chad Yakima, WA

Paying $600+ more each month. Power bill went from $87 to $713. I was lies to and our local Power Company laughed at us. Solar is a scam!

1 year ago

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Verified Customer

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Mike Kerr Burlington, WA

To this point they have delivered as promised.

1 year ago

Reply from Lumio

Hello Mike, thank you for this feedback. Lumio appreciates the opportunity to earn your business!

Oct. 4th, 2022

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Verified Customer

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Jayadev Pradhan Plano, TX

The quality of install was better than promised.

1 year ago

Reply from Lumio

Hi Jayadev, thank you for sharing your experience with Lumio!

Oct. 4th, 2022

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Verified Customer

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Robert Suesserma Fort Worth, TX

Salesman has great knowledge (knowledge sells).

1 year ago

Reply from Lumio

Roberta, thank you for your feedback!

Sep. 19th, 2022

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Verified Customer

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Johnny kimbrough Lubbock, TX

Excellent service and very professional and polite. Thanks

1 year ago

Reply from Lumio

Thank you for your feedback Johnny!

Sep. 19th, 2022

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Verified Customer

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Ben kapek Spokane, WA

Transparency, accountability, honesty, and follow through

1 year ago

Reply from Lumio

Ben, thank you!

Sep. 19th, 2022

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Verified Customer

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Antonio Castellano Tacoma, WA

It's the whole package in one roof and solar panels

1 year ago

Reply from Lumio

Hi Antonio, we’re glad we could help!

Sep. 12th, 2022

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Verified Customer

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Christopher Long Houston, TX

Great communication and follow-up thus far.

1 year ago

Reply from Lumio

Glad to hear it Christopher!

Sep. 9th, 2022

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Verified Customer

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Rolf Laurin Spokane, WA

Great communications. The agents were easy to work with.

1 year ago

Reply from Lumio

Glad we could help!

Sep. 2nd, 2022

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Verified Customer

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Donald Shelton Olympia, WA

They kept me informed every step of the way.

1 year ago

Reply from Lumio

Happy to be of assistance, Donald :)

Sep. 2nd, 2022

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Verified Customer

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Jan Bogle Bremerton, WA

Very prompt when answering questions or concerns

1 year ago

Reply from Lumio

Just doing our best to help awesome homeowners like you :)

Sep. 2nd, 2022

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Verified Customer

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Raymond Arnold Worden Hobbs, NM

Work was neat, they cleaned up when they were finished.

1 year ago

Reply from Lumio

Hi Raymond, glad we could help!

Sep. 2nd, 2022

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Gary Waite Sandusky, OH

I had solar panels installed over 2 months ago. As of now I'm paying more now than I was before I had the solar system installed. This company is a rip off. I wouldn't recommend this company to anyone.

11 months ago

Reply from Lumio

Hi Gary, thanks for reaching out. Our team has informed you that are you in the transition period and you might still see higher bills for a month or so. We have also let you know to turn off budget billing to see your bills start to go down. Please reach out to our team with any other questions.

Jun. 2nd, 2023

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Jerry Ekiert Pasco, WA

Seller was not honest, engineer errored on drawing, installation based on flawed drawing, correction inadequate, response from Lumio was indifference. Cost of panels excessive. Took advantage of a senior.

11 months ago

Reply from Lumio

Hi Jerry, our team has reached out via phone and email to connect with you about your concerns. Please give us a call or email back so we can assist.

May. 22nd, 2023

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Raymond Seattle, WA

Six months after work was supposed to be done we are still waiting for Lumio to pass final electrical inspection by City of Seattle. This long delay primarily due to uncoordinated efforts of various subcontractors, many cancellations or failures to keep appointments.

1 year ago

Reply from Lumio

Hi Raymond, Lumio would like the opportunity to talk to you in an attempt to make things right. Please reach out to our customer care department at [email protected].

Apr. 17th, 2023

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Margaret Robinson Port Charlotte, FL

None existent company!! We have the panels for about a year and a half. We are now paying for the panels AND $250.. light bill!! This is not what we were told by sales representatives DON’t go with this Company!! Asked to talk to someone but got nothing!!!

1 year ago

Reply from Lumio

Hi Margaret, we would like the opportunity to talk to you and work to remedy your concerns. Please reach out to our customer care team at 888-586-4649 or via email at [email protected].

Apr. 10th, 2023

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Anthony Carter Olympia, WA

Filing a complaint with the Washington State Office of the Attorney General and the Federal Trade Commission for breach of warranty. Solar system installed by one of the members of Lumio's partnership has failed to produce solar power since July 10, 2022, and Lumio has completely failed to perform under the warranties.

1 year ago

Reply from Lumio

Hi Anthony, our customer care team would like to connect and work to resolve your concerns. A ticket has been created in our system, please expect to hear from us soon!

Mar. 2nd, 2023

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Marcus Milton, FL

We were told to put in extra panels just to be on the safe side of not having a bill. Our bill has actually gone up. Hunter was our sales rep. Lied through his teeth. Getting in contact with anyone at this company is a nightmare. Was offered incentives upon leaving a review but if you click that option they won’t let you post your review.

1 year ago

Reply from Lumio

Hi Marcus, we appreciate your feedback. Unfortunately we don't have enough information here to locate your solar account to resolve your concerns. Please email [email protected] and we'll quickly address your concerns. Thanks!

Feb. 28th, 2023

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Benjue moya Three Rivers, TX

I have been connected since June 2022 and I’m paying more now than before. I still receive electric bills for $400-$500 plus the Ggodleap bill. I do not know why or who to contact. I’m getting upset just thinking about what I was told by the salesman. If I had to do over, I WOULD NOT !

1 year ago

Reply from Lumio

Hello Benjue, thank you for the honest review. We regret you are experiencing some confusion and frustration. Please email [email protected] and they would be glad to help you with any questions or concerns you. may have.

Feb. 7th, 2023

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Tracie Smith Magnolia, AR

Our experience has been going very well. Solar panels and systems is running great. Happy to be a Lumio Customer.

1 year ago

Reply from Lumio

We are so glad to hear this Tracie! We love having you as a part of the Lumio Solar family. Thank you for sharing your experience with us.

Feb. 2nd, 2023

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Malcom Terrell, TX

Professional and answered all my questions. Kept me apprised as to what was going on during the whole process.

1 year ago

Reply from Lumio

We are so glad to hear this Malcom. Thank you for sharing your experience with us.

Feb. 1st, 2023

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Jim Rutt Seattle, WA

Tyler, was honest in his dealings with me and the company representatives had great communication with me.

1 year ago

Reply from Lumio

We are so glad to hear this Jim. We love to hear when our homeowners are take care of. We will happily pass this along to Tyler. Please let us know if there is anything else we can assist you with .

Jan. 30th, 2023

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Angie L Orlando, FL

We received good information from the start. Tyler had excellent knowledge and had an answer for all of our questions

1 year ago

Reply from Lumio

Thank you for sharing this Angie. We love to hear that our representatives are doing their job well. We will pass it along.

Jan. 30th, 2023

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WENDY Carrollton, TX

Install and production have exceeded my expectations. I’m always given my answers with a good turn around time.

1 year ago

Reply from Lumio

We are so happy to hear this Wendy. Thank you for sharing.

Jan. 26th, 2023

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Lynne King

We paid 1/2 of the cost to Lumio in August 2022. We still don’t have a working system in February 2023. Communication is non existent in this company. Panels were installed improperly and did not pass inspection. Electrical was not completed and the EV charger not installed. Do not hire this company.

1 year ago Edited February 7, 2023

Reply from Lumio

Hi Lynne, thank you for bringing this to our attention. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers. We see your account manager Bethany has been communicating with you to update you on the process. Please continue to work with her to resolve your issues. Thank you for your patience.

Nov. 18th, 2022

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jean Loui Miami, FL

I was going to a hard understand with my solar when I call Noah he’s helping through it that was so nice thank you.

1 year ago

Reply from Lumio

Hi Jean, we are glad to hear this. We're so happy we could help with your solar needs! Please let us know if there is anything else we can do for you.

Nov. 16th, 2022

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DAVID CLAUDE MICHAEL

Avoid this company at all cost. Not even sure they are a real company.No customer service,Reps won't call you back,All star ratings on here are fake to give them a good star rating.Every home in our neighborhood that bought in to Lumio are having problems.BUYER BEWARE!! Do not do business with this company.They are a total scam!

1 year ago

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Otto Portillo Katy, TX

I put one start, but I would have the option to get 0 or half start, I will do it. Worst company ever for solar panels. Lumio former Deca solar. I really regret to have selected this company for my solar panels. Even if they keep changing the name the customer service is always the same. VERY BAD!

1 year ago

Reply from Lumio

Hi Otto, thanks for reaching out about your concerns and for your patience as we work to connect your envoy to Wi-Fi. Please let us know if there is anything else we can help with!

May. 26th, 2022

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Verified Customer

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Robert Marjai Seal Beach, CA

Fast response to questions during sales process but slow response later

1 year ago

Reply from Lumio

Hi Robert, thanks for bringing this to our attention. We are always looking for areas in which we can do better. Thank you for the review.

Nov. 15th, 2022

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Verified Customer

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Todd Seitz Hewitt, TX

Not responsive to our concerns when contacted them via phone.

1 year ago

Reply from Lumio

Todd, we regret that you have experienced a lack of communication during this process. Lumio is committed to ongoing process improvement and values feedback like yours to help! Our customer care team is also here at [email protected]. Please reach out to them so they can help address your concerns. We appreciate your patience!

Nov. 10th, 2022

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Verified Customer

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BRYAN L RHODEN Lacey, WA

My solar installation went well but others I referred have not gone well at all

1 year ago

Reply from Lumio

Hi Bryan, we are sad to see this. We appreciate your feedback because reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers. Would you be able to give us some more information so we can look into this? Please email [email protected] with any details that could help us. Thank you.

Nov. 10th, 2022

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Verified Customer

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Eric Hatcher Fort Pierce, FL

So far not so good my plans is not on line yet they are trying to get a payment that not fair to me

1 year ago

Reply from Lumio

Hi Erin, thank you for reaching out with your concerns. I see that a member of our customer care team has reached out and clarified how we handle payment reimbursement and a check has been sent. Lumio is committed to taking care of their customers. Please continue working with us until your system is fully operational.

Nov. 10th, 2022

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Verified Customer

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Tobias Greynolds Tacoma, WA

Did not follow plans, left trash behind, quick shut off is easy access for anyone walking by my house.

1 year ago

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Verified Customer

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Ana Kermit, TX

Still in the beginning months, but they have great customer service.

1 year ago

Reply from Lumio

Ana, thank you for your feedback!

Sep. 19th, 2022

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Verified Customer

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Roberta Redlands, CA

Because they've installed the panels July 7 and now it's Aug 27 and we still don't have solar active

1 year ago

Reply from Lumio

Roberta, our customer care team would like to provide you an update but can not reference your account in our system with the information provided. Please email [email protected] and someone will be able to assist you!

Sep. 19th, 2022

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Reshea Tidwell Post, TX

Nothing the salesman said was true. Do not buy from this company. Customer service is horrible. We have yet to save any money at all with our solar panels installed.

10 months ago

Reply from Lumio

Thanks for reaching out and bringing this to our attention. We would like to connect, but unfortunately we can not reference your account in our system with the information provided. Please email [email protected] with your name, phone number, and address so we can work with you to resolve these concerns. We hope to hear from you soon!

Jun. 11th, 2023

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Wayne Sedro-Woolley, WA

Great team installation. Great team to do business with. Answered any and all questions I had. Great product.

1 year ago

Reply from Lumio

Thank you Wayne. We appreciate the review and feedback.

Feb. 10th, 2023

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Verified Customer

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Nazmul Haque Hockley, TX

Your guys damaged my attic and no one will call to fix it

1 year ago

Reply from Lumio

Nazmul, thank you for reaching out and expressing your concerns. Our records show that repairs were made and we were able to resolve your issues. Thank you for your patience. Please reach out to our team if you have any additional concerns.

Nov. 16th, 2022

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McCarol Johnson Lacey, WA

Poor Customer Service, do not respond to phone calls, made promises they did not keep.

1 year ago

Reply from Lumio

Hi McCarol, thanks for bringing this to our attention. We are always looking for ways to improve. Please know our customer care team is working to resolve your concerns. Thank you for your review.

Nov. 22nd, 2022

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Sonya D Fair Lubbock, TX

the person that i was talking to disconnected the call and did not c me back

1 year ago

Reply from Lumio

Sonya, we truly apologize you were disconnected from one of our representatives. We have been working with our phone system to correct that glitch. Please know one of our customer care representatives has been trying to get in contact with you to make sure your issues are resolved. Thank you for your patience and understanding.

Nov. 21st, 2022

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Verified Customer

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Glenn C Rex Yelm, WA

Very poor communication in finishing the project.

1 year ago

Reply from Lumio

Glenn, we regret that you have experienced a lack of communication during this process. Lumio is committed to the ongoing process of improvement and values feedback like yours to help! Our customer care team is also here at [email protected] if you have any feedback you wish to share regarding your experience. Thank you.

Nov. 10th, 2022

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Bertie Enslow Sumner, WA

My solar system was installed on July 19, 2022 snd it's not operating yet

1 year ago

Reply from Lumio

Bertie, thanks for reaching out and working with our customer care team to get your system inspection passed. Please continue working with them to get your system turned on.

Sep. 22nd, 2022

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Verified Customer

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Robert Losoya Palacios, TX

They are quick to make a sale. But afterwards they soon forget you and your concerns with issues

1 year ago

Reply from Lumio

Hi Robert, we’d like to get in touch with you to find a resolution to your concerns. Our customer care team has attempted to make contact with you but were unable to get a hold of you. Please reach back out to them or email [email protected] and someone will be able to assist you.

Sep. 8th, 2022

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Kelly Dailey Brunswick, OH

Great company! Amazing customer service! I highly recommend 👍

1 year ago

Reply from Lumio

Thank you Kelly. We appreciate the recommendation and review.

Feb. 1st, 2023

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Doug Werts Yakima, WA

The initial contact was well informed and follow up was courteous and proficient!

1 year ago

Reply from Lumio

Hi Doug, your feedback is highly appreciated. Thank you so much for the review!

Feb. 1st, 2023

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Ricardo Saiz Brandon, FL

Excellent service and professionalism. I highly recommend this company.

1 year ago

Reply from Lumio

Thank you for the recommendations Ricardo. Lumio is glad we could provide you with a positive experience!

Nov. 14th, 2022

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Verified Customer

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Robert L Patterson Jr Baytown, TX

Because I have panels but no power it isn't working its just sit there

1 year ago

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Verified Customer

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Gene Robertson

They send me a bill 2-3 times a week .all paid for!!!!!!!!!!!!

1 year ago Edited January 10, 2024

Reply from Lumio

Hi Gene, thanks for reaching out. Our customer care team has been in communication with you to let you know that your system was PTO’d on August 15 and is operating accurately. Please let us know if there is anything else we can do for you.

Sep. 8th, 2022

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Francis Schlude Russellville, AR

I am content with my panels; great purchase.

1 year ago

Reply from Lumio

Thanks Francis!

Jan. 26th, 2023

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Colby Williams Hot Springs, AR

Great people. Would get solar panels again. Very helpful.

1 year ago

Reply from Lumio

Hi Colby, we are so glad to hear this. We love helping homeowners make the switch to solar and save. Welcome to the Lumio family.

Jan. 26th, 2023