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ION Solar

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7.9

Overall Score

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LAST UPDATED: April 5th, 2024

ION Solar is a full-service solar energy provider that was founded in 2013. Full-service includes a custom-designed system, all permitting, solar installation, inspection, and solar panel system maintenance.

ION Solar aims to offer affordable solar solutions that give customers the benefits of solar with little or no up-front costs. The company's services are currently available in Colorado, Nevada, New Mexico, North Carolina, Oregon, Texas, Utah, and Virginia.

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The Good

  • No Subcontracting
  • Maintenance Included
  • System Monitoring
  • Awards and Certifications
  • ION Earth Program

No Subcontracting

ION Solar does not outsource any of its installations, meaning the company installs every solar panel and inverter itself. Working with a full-service provider like ION Solar generally bodes well for homeowners as the company will then have full control over who is in and around your home and your family.

If you ever come across a company that does use subcontractors for any part of the project, we would suggest you tread carefully. While the solar company itself might be licensed, the subcontractors might not be. Additionally, the more people who are involved in the project, the bigger chance there is for miscommunication and lack of quality.

Maintenance Included

ION Solar states that the system it provides you includes free maintenance and repairs for the entire life of the contract.

In reality, solar panels don't require much maintenance other than being sprayed down with water every few months to keep off the dust and dirt buildup that could limit sunlight exposure.

However, if something does happen, ION Solar will be there to take care of it for you.

System Monitoring

Another beneficial feature ION Solar offers is system monitoring. Unfortunately, the company doesn't specify exactly what that monitoring entails, whether it's for production, usage, or both. It's to your benefit to have both. 

However, ION Solar states that it will monitor your system 24 hours a day, 7 days a week. If there's ever a problem, the company will know about it and send a technician out immediately.

Awards and Certifications

ION Solar has been listed as one of America's 500 fastest-growing companies by Inc. Magazine. The company has also been certified by the North American Board of Certified Energy Practitioners (NABCEP), a solar industry-recognized nonprofit organization charged with promoting best practices in solar power.

ION Earth Program

ION Solar is a featured partner of Habitat for Humanity. It's humanitarian program, ION Earth, provides a free solar panel system to a family in need for every 2 megawatts of clean, renewable energy ION Solar installs. It is impressive to see solar companies go beyond their everyday business practices to promote clean energy and other causes with their reach and efforts.

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The Bad

  • Limited Availability
  • No Solar Energy Storage

Limited Availability

Unfortunately, ION Solar's availability is relatively limited; the company only offers its services in eight states:

  • Colorado
  • Nevada
  • New Mexico
  • Ohio
  • Oklahoma
  • Oregon
  • Texas
  • Virginia

Customers who live outside of this service area won't be able to take advantage of the company's renewable energy services.

No Solar Energy Storage

Ion Solar does not provide solar battery storage as an available system upgrade to its residential solar arrays. Many leading solar companies offer their customers a solar energy storage system as a way to maximize the efficiency of their solar system.

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The Bottom Line

ION Solar does not subcontract any of its work and offers system maintenance and monitoring, and provides several payment options (including a solar lease) to help customers reduce their dependence on fossil fuel. However, if you're looking for a solar provider that installs solar battery options alongside panels and inverters, you will need to consult another solar company.

We recommend reaching out to ION Solar directly if you live in a state where the company operates and are interested in making the switch to solar.

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3.8

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1,075 Reviews

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11%

3 grade

6%

2 grade

3%

1 grade

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Deidre Knight

When we got a new house, we know we wanted solar panels. Within only a few months of moving in, the solar panels were installed and looked phenomenal! We worked with Jacob and Olivia and both were helpful, kind, and kept us in the loop. The install team was also polite and cleaned up after themselves, including sweeping the house!

1 week ago

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Jacob Parenti

I recently had the pleasure of working with Ion Solar for the installation of 17 solar panels at my home in Colorado, and I am beyond thrilled with the entire process and the outcome. From the very beginning, Ion Solar stood out with their exceptional communication skills. They ensured I was fully informed and comfortable throughout the installation process, from initial consultation to the final switch-on. There was never a moment when I felt out of the loop or uncertain about the next steps, which is a testament to their commitment to customer satisfaction. One of the aspects I was particularly impressed with was how Ion Solar handled all the necessary paperwork and approvals with the city and power company. This can often be a daunting part of any solar installation, but Ion made it completely hassle-free for me. Their team demonstrated a deep understanding of the regulations and requirements, ensuring everything was in perfect order without any delays or issues. The professionalism and expertise of the installation team were outstanding. They were not only knowledgeable but also very courteous and respectful of my property. The installation itself is a testament to their skill and attention to detail - it looks fantastic and blends seamlessly with my home's aesthetics. Most importantly, we were able to start generating power from day one, which was incredibly exciting. I cannot recommend Ion Solar highly enough. Their dedication to providing an excellent customer experience, combined with their technical expertise and efficient handling of administrative tasks, made the entire process a breeze. If you're considering going solar in Colorado, Ion Solar is undoubtedly the way to go.

1 month ago

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Jason Dana Las Vegas, NV

The first time Justin came to our house he answered all of our questions and was patient with us. After the first meeting, my wife and I decided now was not the right time and he understood. A few months went by and I reached back out and once again Justin answered even more questions. We decided to go through with it and am sure glad we did. Justin and the team at Ion Solar are awesome. They never seemed bothered when I would call or email them asking more questions. They were also very great at keeping constant communication with me letting me know what the next steps would be even up to once we had permission to turn our solar on they sent me an email showing me how to turn it on. If you are unsure about solar or what company to go with I most definitely recommend Ion Solar. Side note Justin even gave me a recommendation for my parents to get solar in California as Ion does not operate in that state. Justin went above and beyond!

2 months ago

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Grisel Miles Petersburg, VA

It was a pleasurable experience working with ION Solar. All staff members were courteous, knowledgeable, and professional. The installation from start to finish did take a few months, but it was expected, especially with an older home.

1 month ago

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Dana Lawrence

Ion Solar has the worst sales culture! PLEASE PLEASE PLEASE do not disturb people who have clearly placed No Soliciting signs. No clue if you have a great product but STOP BOTHERING PEOPLE AT THEIR HOMES who have asked you not to. I have requested several times since 2023 to be on your Do Not Knock list. So please don’t tell me to ask again! Their door to door sales people have harassed me so much at home with clearly posted No Soliciting signs that I actually got Ion Solar to buy me a large red NO SOLICITING sign last summer. I escalated multiple complaints to them each time a sales rep disregarded our clearly posted signage. I am completely at a loss as to why an Ion Solar sales rep knocked on my door just now. Walked past a giant bright red no soliciting sign that blocks my walkway, didn't regard the additional No soliciting sign on my door and proceeded to knock anyways. Will be reporting this again to Better Business Bureau, FTC and their corporate headquarters. I get you need to make a living and I have respect for sales people and solar power but stop interrupting me at home! Ion Solar - What are you doing systemically to address this issue?

4 weeks ago

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Cooper Aurora, CO

They have been very helpful. There was a time, a couple times where it's took a little while to get an answer, but other than that, pretty solid. They scheduled us for date to install and they were able to come out and just get everything done in one day for the most part. Obviously we had to allow access into our home and things, but it's pretty easy, and pretty efficient. There was one thing they had to come out and do again based on an inspection from the county, but other than that, it's a very simple process. It's been great equipment. I haven't had any issues with it so far, its been very easy to understand and we are definitely getting the benefits of the panels.

1 year ago

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Kenneth Millender Sr Albuquerque, NM

I generally don't do reviews. Ironically, I give reviews a great deal of consideration. After extensive research and after interviewing seven Solar companies, we decided to go with ION Solar. The professionalism and personal attention was head and shoulders above the rest. The genuine integrity we encountered during the entire process was more than we expected. Every objective our Energy Consultant discussed prior to, during, and subsequent of the installation was accomplished. The ION team kept us informed during the entire process. The level of stress associated with this endeavor was absolutely zero. Eric, our Energy Consultant along with Sophia, our Project Coordinator, were there for us during the entire process, literally just a phone call away. The inspector, the design team, the installers, and the technicians were incredibly professional, courteous, respectful, patient, and proficient. We were thoroughly informed and kept abreast of many significant details associated with our Solar project. This team was virtually surgical in bringing our green energy system to fruition. We were treated as family. Every question or concern was treated with the utmost respect and attention. To Sophia, Eric, James, Tony, Jeremiah, Ron, and all who contributed, we give ION Solar a "�Two Thumbs Up"�. My wife and I , would highly recommend to anyone seeking to go solar, "�ION SOLAR "�,a "�Hall of Famer"� of a company. We are thoroughly satisfied with the finished product.

1 year ago

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Susan Albuquerque, NM

I'm very, very happy with their service and the products. And I really appreciate the fact that they brought wonderful financing to me since I had, had a bankruptcy and the financing allowed me within a shorter period of time, just two years after the bankruptcy was closed, to be able to qualify. They have microprocessors for each solar panel and that enables easy diagnosis in case something goes wrong. They came up with a plan for the solar panel. They got the plan approved. They came and installed everything in one day. They were very easy to work with, they were very efficient and I couldn't say more positive things about them. They were excellent.

1 year ago

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Michaela Aurora, CO

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10 months ago

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Sanjay Manitou Springs, CO

I have about six months experience and everything's been fine. It seems like it's working out really well. I got the notifications by text messages when they were gonna be coming out and then they would come out at the correct time. If there was any problems I told them my concerns and it was done pretty quickly. Everything went well. There was some damage to the roof, but that was the only problem. They're pretty responsive to our questions.

1 year ago

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Justin Buda, TX

I recently had an issue with our HOA saying something about our solar panels and they got it resolved within the day. It was great. I was able to reach out, got an answer and talked to a human. I'm not producing as much as I thought I would, but it's also hard for this winter right now. They installed as plan. It was a bit niosy, but that was expected.

1 year ago

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Tyler Aurora, CO

After extensive research and talking to several different companies, the. The quality and the the pricing seems good. I like that they didn't use contractors and that everyone works directly for Ion. Installation was very smooth. They were very good about walking me through various steps and then good about answering questions. They're responsive about giving feedback for any any potential issues. They have good warranties too.

1 year ago

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Michael Aurora, CO

I have a Direct Line to the the head guy there and anything we need, we just text him and he's on it. Our installation happened during the holiday season, so it took a little bit longer. And then also with COVID going on at the time, nobody wanted to come to work and it was all expected. Took a little longer than it should have, but it all worked out in the end. So far we haven't had any issues with anything. It's been going on, I think a year now.

1 year ago

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Samuel Aurora, CO

It's worked perfect, I've had no problems with it at all. Getting them on the roof was easy. They just took a day. They sent the people out who inspected the roof and then they said they were coming and they came and they got them up there and got any trouble at all. Very easy. They answered all the questions I've had. I did have a couple times when I had trouble with the app and they helped me figure that out. They've been really helpful.

1 year ago

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Maximilian Buda, TX

I felt my salesman was really trustworthy. But the whole solar industry, there's a lot going on and ion is definitely no different. They didn't have the best financing option. It was definitely the best value for your money out there right now, its just not necessarily the best quality. It was smooth. I think they were in and out in a day, and I don't think they needed more time than that. I think they only had the power down for 15 minutes. It was remarkably fast.

1 year ago

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Steve Buda, TX

They kept me apprised of each and every single solitary development throughout the installation and procurement of the solar panels being put on my roof. We were well informed throughout the entire process. When they installed it they left 0 indication that they were ever here. In other words, there was no debris around my yard or around my house. They did it inside of 1 working day during the daylight hours. Minimal noise. It was just a very good experience.

1 year ago

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Deborah Albuquerque, NM

Their customer service was excellent. The team that actually came out to my house was excellent. They were knowledgeable and also the people that I did speak to on the phone were knowledgeable. The installation went smoothly. It was just a long process, though. There's a process or steps that you have to go through, but it was it was great. They were on top of it, when I called them and asked them a question they had somebody to answer. If they couldn't answer they would find somebody else to answer. They were pretty prompt,

1 year ago

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Rex Albuquerque, NM

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1 year ago

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Steven Albuquerque, NM

Everything seemed pretty smooth. Install was fairly quick. They came early in the morning and they answered my questions and and gave me advice and tips on how to conserve energy. It went well. Whenever I had questions, if John couldn't answer them, he would always have a supervisor call me and they would also go over the contract. When we initially decided to go with with them, the contract was read paragraph by paragraph by one of the managers or supervisors with me and John. It was pretty informative and covered a lot of the bases.

1 year ago

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J Albuquerque, NM

It all went really smooth and according to what they had quoted us and so forth. We were very pleased with their service. They contacted us by text every step throughout the whole process. The installation went very well. It seemed very easy to for them to get everything set up. We didn't have no issues whatsoever. We've only had it for maybe four months and we really haven't had any concerns, questions, or anything going wrong or anything of that sort, so everything's been going good from start to end. The service that was provided was excellent.

1 year ago

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Lauren Albuquerque, NM

Friendly and informative staff that explained all my options to me. They were quick to answer, clear in their explanations and took the initiative to communicate with me. Installation went great. They showed up, they were descriptive and what they were doing. They installed it on the roof of my home quickly and efficiently. It's been flawless for us so far.

1 year ago

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Dikla Albuquerque, NM

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10 months ago

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Paul Aurora, CO

I never even had to contact them. They were ahead of the game, let me know the next step every time. It was kind of seamless. They did what they told me they were going to do, and it was done. So far it seems to be good quality.

1 year ago

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Christopher Aurora, CO

When I was shopping for solar, they were the best price, although it has gone up now. They were very helpful with my last claim. I got a phone call right away to let me know what all was going on at the time, what was needed, and what was going to happen.

1 year ago

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Charlesq Buda, TX

They were very quick to reach out when I had any issues or brought up any concerns. It took about a day for them to install the solar itself and then the battery took another a couple of weeks for completion. It's some of the industry's best equipment. They were good overall just had some issues with my specific installation that they still haven't really addressed.

1 year ago

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Michael Buda, TX

It's pretty durable and it's nice equipment and stuff. Installation process went pretty smoothly. I didn't really have that many issues. They did have to replace a couple parts after they came and installed it initially, but it wasn't really a big inconvenience. I had some problems getting a hold of my representative for my solar and stuff like that because it wasn't completed like they said it was.

1 year ago

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Terry Aurora, CO

They are very responsive and get back to you and help try to problem solve as quickly as we can. Install was seamless. Didn't even realize that they were there. My coworker has a system from a competitor he has more panels than I do, and my system outperforms him on a daily basis.

1 year ago

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Susan Aurora, CO

They were fantastic from beginning to end. I was impressed with sales, install, everything and the way they communicated along the way, the way they came back when there was an issue. I mean everything. I thought it was outstanding.

1 year ago

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William Buda, TX

It was a smooth transition with installing. I did notice one thing when they were initially installed, I guess they did them too high and they had to lower some of the panels so all of them would fit because I had I have 36 panels. So they had to shift a little bit, but I mean other than that, there weren't like unnecessary holes in the roof or anything like that.

1 year ago

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Daniel Buda, TX

It's saving me a bunch of money and I haven't had any issues with it yet. There were several times I would reach out to the customer support representative that was assigned to my project and they did not get back to me and then it turned out that the individual didn't work for Ion Solar anymore, so my account didn't have a representative assigned to it and so I was talking to nobody. I understand that things fall through the cracks or whatever, but I there was a period there where I was asking questions and looking for answers and was not getting them for quite a while.

1 year ago

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Freddrick Manitou Springs, CO

I really didn't know much about solar and Ion Solar came out and they had a great presentation to let me know the advantages and the benefits of having solar. They came, set everything up, gave me an app and showed me how to use the app to monitor everything, so it was just great fit.

1 year ago

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Israel Buda, TX

It went super quick, to the point that I had left for work, by the time I got home, the solar panels were all installed. They're very comprehensive, easy to use. We just had an ice storm, so very durable because I've had no issues with my equipment.

1 year ago

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Sam Dazzo Albuquerque, NM

Well I advised Ion that we have a home owners association that requires any structural changes to be submitted to them first and they stated they were aware and would send the plans to the homeowners association and now a year and half later I have been fined hundreds of dollars because that was never done. According to them. I can no longer pull the plans and have contacted ion but haven't gotten a response. In addition, I was told I got state tax breaks but I am unable to get the state tax breaks because I need a certificate of installation to provide to the state and have emailed and requested help getting that and have never received a response. It seems like customer service is great prior to installation, but then gone after

1 year ago

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John J Cormier Rio Rancho, NM

The whole experience was pleasant. Level of communication was outstanding! The only thing I would not rate a 5 star would be the app I downloaded for my system. It gives minimal information, and is not a robust tool for the consumer.

1 year ago

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Norman Albuquerque, NM

I am totally satisfied with the process that we have gone through. At this time we have not completed it because I have asked for a delay and they were willing to give it to me. ION Solar was the only company that offered it to me the product at a price that was less than what my current bill was.

1 year ago

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Noah Albuquerque, NM

They were very proficient at what they were doing and they took care of our the work with the homeowners association. They did all the legwork and I didn't have to do anything. They were very professional. We don't have an electric bill, so we don't pay anything other than the the hookup cost. And we don't have any problems with the system so far.

1 year ago

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Anonymous Albuquerque, NM

The workers were very efficient and friendly. It went very smoothly. We have encountered some issues with our electric company here in regards to getting a transformer capacity increased and also wa are now on hold for our final inspections and ION has kept us informed throughout this process.

1 year ago

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Stephen Albuquerque, NM

They stayed in contact with me during the installation process and kept me in the loop on everything. They came into a couple of engineering problems that they didn't anticipate and they were able to fixed that right on the spot and so I was very pleased with it. It works well.

1 year ago

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Jennifer Albuquerque, NM

They answered all the questions that I have every time I called in, they helped me out right away. It went really well. They set a date, they showed up on time. They called ahead of time because I lived so far out and they were done within a day. It's great quality.

1 year ago

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James Albuquerque, NM

I haven't had any problems or any issues with it. The installation process was very easy. They were here bright and early, had all the work done real quickly and it went very smoothly. I've had positive feedback every time I've talked to anybody.

1 year ago

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Kamil Albuquerque, NM

We've had no issues with it. Everything works like it's supposed to. The installation process was very simple and a smooth process. Everything happened when it was supposed to happen and it was just a very easy process.They were easy to get a hold of and they always got right back to you and were very professional.

1 year ago

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Marco Ruiz

I hated my experience with Ion. I don't recommend their services. I wish I could provide negative stars. I was promised Benefits that will not occur and despite the representatives that I spoke with. My grievances were dismissed, and Ion made no effort to make things right. I was the guinea pig for my cul-de-sac, because a few of my neighbors want to go solar. I will not recommend Ion. I understand mistakes happen, but no one tried to make it right. If that was an example of the service I will receive in the future, I'm not looking forward it.

1 month ago

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Maggie Miller

The process is very long but very worth it.

1 week ago

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Brenda Buda, TX

They look well made and everything looks installed properly. It was pretty smooth, and pretty quick as well. Once Encore approved of the system, it wasn't too clear what was after because we still had a wait 3 months before we could change our electrical plan to a solar friendly plan.

1 year ago

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Elizabeth Aurora, CO

Install was nice and smooth. They did a good job, very quick considering how much they put up. We're trying to get to an answer as to why we're not generating as much electricity as we thought we were going generate, so it's not covering as much of our electric bills we were told it was going to.

1 year ago

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Mary Buda, TX

It's been good to me. My bill has gone down. Right now it's probably less frequent pains. Even paying the solar panels along with my electricity is still less than what my light bill would have originally been. It's good.

1 year ago

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Bevann Aurora, CO

It took probably double the amount of time for installation than what they had originally said. And it was kind of hard to get in touch with them to answer questions. The panels work just fine. The installation process went very smoothly.

1 year ago

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Holly Aurora, CO

They provided easy to understand information on the whole process and the pricing. Their customer service people were helpful. It went very quickly and smoothly. I don't have any complaints. There was some miscommunication between customer service and the installers about what time the installers would come.

1 year ago

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Leon Aurora, CO

Any questions I had they got back to me right away. Installation process went really smooth. They they came in, got everything done pretty fast. Its state-of-the-art. I mean some of the best equipment seen on the market.

1 year ago

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Anthony Manitou Springs, CO

I've called several times so far, someone answer me as soon as they could with great help. They were trying to answer very quickly and fix whatever the problem was very quick and well.

1 year ago