error This company may not service all states.

Previously known as Vision Solar, ION Solar is a full-service solar energy provider that was founded in 2013. Full-service includes a custom-designed system, all permitting, solar installation, inspection, and solar panel system maintenance.

ION Solar aims to offer affordable solar solutions that give customers the benefits of solar with little or no up-front costs. The company's services are currently available in Colorado, Florida, Nevada, New Mexico, North Carolina, Texas, Utah, and Virginia.

Top Ranked Companies

company logo
#1 SunPower chevron_right
9.9 Overall Score
4.3
starstarstarstarstar_half
(1,500)
company logo
#2 Zenernet chevron_right
9.3 Overall Score
4.7
starstarstarstarstar_half
(823)
company logo
#3 Solar Optimum chevron_right
9.1 Overall Score
4.9
starstarstarstarstar_half
(422)

The Good

  • No Subcontracting
  • Maintenance is Included
  • Increased Home Value
  • System Monitoring
  • Awards and Certifications

No Subcontracting

ION Solar does not outsource any of its installations, meaning the company installs every solar panel and inverter itself. Working with a full-service provider like ION Solar generally bodes well for homeowners as the company will then have full control over who is in and around your home and your family.

If you ever come across a company that does use subcontractors for any part of the project, we would suggest finding another solar company to do business with— it's just too risky. While the solar company itself might be licensed, the subcontractors might not be. Additionally, the more people who are involved in the project, the bigger chance there is for miscommunication and lack of quality.

Maintenance is Included

ION Solar states that the system they provide you includes free maintenance and repairs for the entire life of the contract.

In reality, solar panels don't require much maintenance other than being sprayed down with water every few months to keep the dust and dirt buildup that could limit sunlight off of them.

However, if something does happen, ION Solar will be there to take care of it for you.

Increased Home Value

Installing solar panels will increase the value of your home and, according to ION Solar, if you ever sell your home, the company will transfer your solar power agreement to the new owner. Therefore, having a solar system that is already in place and transferable will automatically increase your home's value and could make it easier to sell.

System Monitoring

Another beneficial feature ION Solar offers is system monitoring.  Unfortunately, the company doesn't specify exactly what that monitoring entails, whether it's for production, usage, or both.  Obviously, it's to your benefit to have both. 

However, ION Solar states that it will monitor your system 24 hours a day, 7 days a week. If there's ever a problem, the company will know about it and send a technician out immediately.

Awards and Certifications

ION Solar has been listed as one of America's 500 fastest-growing companies by Inc. Magazine. The company has also been certified by the North American Board of Certified Energy Practitioners, a solar industry-recognized nonprofit organization charged with promoting best practices in solar power.

The Bad

  • Limited Availability
  • Reported Deceptive Marketing Practices

Limited Availability

Unfortunately, ION Solar's availability is relatively limited; the company only offers its services in eight states:

  • Colorado
  • Florida
  • Nevada
  • New Mexico
  • North Carolina
  • Texas
  • Utah
  • Virgina

Customers who live outside of this service area won't be able to take advantage of the company's renewable energy services.

Reported Deceptive Marketing Practices

Many customers have reported being lured in to ION Solar by an offer of a "free" solar system and were told there was "no catch".

However, apparently this is just a marketing tactic to get people to sign up for the company's lease program. This is definitely a deceptive marketing tactic, which tarnishes the company's reputation and may result in loss of client trust.

The Bottom Line

ION Solar does not subcontract any of its work and offers system maintenance and monitoring, and provides several payment options (including a solar lease) to help customers reduce their dependence on fossil fuel. However, the solar installer's availability is limited to eight states and its marketing practices are questionable.

View Best Solar Companies

User Reviews

Star Rating

4.3
starstarstarstarstar_half

336 Reviews

Review Breakdown

5 star
74%
4 star
10%
3 star
2%
2 star
1%
1 star
13%

Sentiment Criteria

Value for your money
starstarstarstarstar_half
Quality of product or service
starstarstarstarstar_half
Customer service
starstarstarstarstar_half
Company trustworthiness
starstarstarstarstar_half
search cancel
starstar_borderstar_borderstar_borderstar_border

Scott Cravens

November 21st, 2020 Castle Rock, CO DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

From the beginning through the panel installation, the people were great and did good work. And then it stopped. They didn't install the critter guard I paid for and they didn't hook the panels up to our electric. It has been a month without a reply. If you have a lawyer that has dealt with the solar companies I would like to meet them.

starstarstarstarstar

Michael Muriett

November 19th, 2020 Parker, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very happy with our choice to use ION, we had a LOT of questions going into the project and Seth answered all of them. They have communicated every step of the way. I would definitely recommend them

starstarstarstarstar

Don Altman

November 18th, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

From initial visit to installation everything went seamlessly. We are eagerly waiting on inspection then we can flip the switch to savings!

starstarstar_borderstar_borderstar_border

Dominique Stora-Weiner

November 18th, 2020 Las Vegas, NV DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We were told the payments for the solar system would replace our power bills. Instead, we are now paying both solar loan AND power bill with an $90/month average to the power company. When we contacted the Ion customer service we were asked to send our power bills, which we did, only to be told that “everything looked normal” and that it was the “overage”. The bottom line is that it is costing us more now than it did when we were using regular power. Getting these panels was a huge mistake , we were deceived, and I will never recommend this company to anyone. Moreover the install itself took longer than promised and we started paying the loan before it was functional.

starstarstarstarstar

Game With Swayne

November 17th, 2020 Henderson, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Just finished the install, haven't had the panels inspected and turned on yet, but I have to say, These guys were AMAZING! Polite, patient, knowledgeable... the list goes on. My experience has been smooth as butter thus far. No doubt in my mind that this was the best choice for our home and future. If/when I buy a new house, ION is definitely who I'm calling.

starstarstarstarstar

Rob Steele

November 14th, 2020 Colorado Springs, CO

So far everything is good, everyone that has worked on my systems have been very professional and and knowledgeable.

starstarstarstarstar

Dean Fitches

November 13th, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The ION team have been great to work with. Their knowledge of solar is great and they provided me with answers to all my questions. It was interesting that their install team had the same help-the-customer attitude as the salesperson and I have received updates throughout the entire process. This has been a great experience.

starstarstarstarstar

April Bonaparte

November 13th, 2020 Winston-Salem, NC DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Working with this company has been a great experience. They did all the leg work and kept me informed of everything. They also are nice and pleasant to talk to. They answered all my many questions without having a attitude.

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

April, thank you for the wonderful review! We are so happy to hear that you found our team to be helpful and pleasant. We hope you are enjoying your solar panels!

starstarstarstarstar

Mrs. Martinez

November 12th, 2020 Aurora, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Just got our solar system installed. Have been very satisfied with ION. They have been very communicative throughout the process, have been timely and respectful. Would definitely recommend!!

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Mrs. Martinez, thank you for taking the time to leave us a five-star review! We are so happy to hear that our team communicated well throughout your solar process. Your recommendation is appreciated. Thank you!

starstarstarstarstar_border

Ian Charles

November 11th, 2020 Rio Vista, CA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

A great company that was easy to work with and punctual on most things throughout the process. Their app is very helpful for keeping track of progress throughout installation and to keep track of energy generated once your panels are in use.

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Ian, thank you for the review! We are thrilled to hear our team was easy to work with. Thank you for providing feedback about punctuality. We hope you continue to enjoy your solar panels and clean energy production!

starstarstarstarstar

Tanner Ryan

November 11th, 2020 Jersey City, NJ DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Almost finished with installation and final inspection! So far it has been a great experience. They have responded quickly and fixed anything needed. Looking forward to turning on the panels!

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Tanner, thank you for your wonderful review. We hope you continue to enjoy your solar process. We can't wait for you to see your energy production!

starstarstarstarstar

ogar66

November 11th, 2020 San Antonio, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

It was a smooth process from start to finish.

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Thank you for the fantastic review. We are so happy to hear that you process was smooth!

starstarstarstarstar

Pegah Ainge

November 11th, 2020 ,

We have had a great experience with ION Solar so far. The process has moved quickly and has been seamless. They have handled all of the paperwork with permits and HOA. The installation was quick and efficient and the crew was very polite and respectful. Andrew is our sales rep, and is extremely helpful and responsive. I’m really glad we picked ION Solar for our solar panel project.

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Pegah, thank you for such a fantastic review! We are so happy to hear that your installation was quick and efficient. We will pass on the kind words to our installation crew and Andrew. We hope you love the rest of your solar process!

starstarstarstarstar

Jamela Baisden

November 11th, 2020 , DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

ION has been nothing but exceptional! They’ve done great work and have been so helpful! The salesman himself and his wife have become friends of ours and often check in on the progress and system itself and also our every day needs and mental health. I’m so thankful ION came into our life! I am so excited to see our solar panels in action and the savings!!

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Jamela, thank you for the amazing review. We are so thrilled to hear you found our team to be exceptional! We are so excited for you to see your solar savings!

starstarstarstarstar_border

Peter Crawley

November 10th, 2020 Chesapeake, VA DETAILS arrow_drop_down
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Best decision I've made. ION Solar was very professional and the install looks great on my house.

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Peter, thank you for the review. We are so happy to hear that going solar was the best decision you've made. We agree! We hope you continue to enjoy your solar savings!

starstarstarstarstar

DaLon Loertscher

November 10th, 2020 ,

Ion has been great to work with, when they say they are going to do something they always get it done, very friendly and knowledgeable.

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

DaLon, thank you for leaving us a review. We will pass on the kind words to our team. We hope you love your solar panels!

starstarstarstarstar

David Bishop

November 5th, 2020 Newport News, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

A five star review for five star service! The only weirdness I experienced was a second sales rep coming to my house and trying to offer me solar, but we got it ironed out and now I've got a second business card to keep in contact with. I'm definitely excited to go solar, this is my first week with my panels turned on and it coincides perfectly with my first solar payment too. Here's to hoping for a cheaper and greener electric footprint!

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

David, thank you for your review! We are so happy to hear that you enjoyed your experience with us. We hope you continue to enjoy a cheaper and greener electric footprint!

starstar_borderstar_borderstar_borderstar_border

Vincent Kerzman

November 3rd, 2020 Salt Lake City, UT DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Unhappy Customer in Salt Lake City! We should have read the reviews on ION SOLAR BEFORE SIGNING THE CONTRACT. NOT HAPPY WITH THE OUTCOME OF THE PROJECT. Well, I have addressed my concerns with a team member, first name is Eric. He promised me that my issues would have been taken care of. They still have not been addressed. Here are my concerns. 1. We were never advised by any member of your company that the boxes on the outside of our house, would be an eye sore. 2. We were told by our salesperson that we would be getting a new breaker box, never advised that change. We were doing electrical work and decide to put off increasing the size of the box. 3. We were never advised that we would need to rip out our planter boxes to accommodate the boxes for the solar panels. The conduit was installed incorrectly per the conversation with your original electrician. So, you had to come back and fix the conduit 4.We were also promised by Tad your sales manager you would be compensating us for the labor to remove the planter boxes. I originally told Tad to give the money to your team. When I had discussed this with the original team members, they never heard about the money. So, with that I ask for our compensation of $500.00 to rip them out. There was no compensation for replacing the boxes. He also said that we would have all the conduit would be painted the same color of our bricks so that they were not an eyesore. 5. The plans that were submitted to the City of Salt Lake planning department showed the electrical was supposed to run over the top of the house. Instead your electrician ran them in the middle of our patio, which was shown on the plans 6. Your team was not properly prepared to install the panels; they did not have the right cad drawing. They forgot to install two of the panels, they had them with them. You had to come back to the house and install them a few days later. If they had the revised cad drawings, they would not have to come back. We were also advised that the electrical work that was done by the original electrician, would not have passed by the City Inspector. 7. We decide to have the roof reinforced for the solar panels; we were working with a company that you have worked with prior. So, we wanted to coordinate with them and you to ensure that everything would fall into place. Well that did not happen, you had a staff member that would not return calls. When we would return his call, we were not able to connect with him, the number that he was using would not allow incoming calls. They also sent a few emails to him and he would not respond, we were told by our salesperson that our roofers were not responding to him. So finally, I was able to connect the two companies, everything fell apart, due to the lack of communication on your part. 8. We installed a PVC roof so it was imperative that the brackets that were being installed would have flashing around the brackets. However, with your company not responding to the calls from the roofing company, you put our warranty in jeopardy. We are stilling waiting for an answer from the manufacture to verify that our warranty is valid. 9. Oh it gets better, when your team was leaving, it took them 40 minutes to get out of driveway. They cracked our rock wall, almost knocked over our shed, damage one of our bushes. All they had to do was to move two trash cans that were in front of them. 10. The only person that we have spoken with his Eric. He stated that we must sign a letter stating that we would not contact any third-party agency about our issues with your company. I did advise him that I would not sign any letter of the sorts. That was the last time we have heard from your company. We have not heard from our salesperson or your sales manager. Sent a few emails but no response from either. If this is the way that your company works, I will move forward to talking to the Utah Consumers Affairs, Department of Occupational Licensing to ensure that your electricians are licensed and the Better Business Bureau.

starstarstarstarstar

Dan Espino

November 2nd, 2020 Henderson, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Professional, honest, and straight-forward sales - Mel S is the man! Smooth, efficient, and transparent project management. Excellent, courteous, and super fast installation team. I'm talking half a day installation from start to finish. Excellent communication throughout the process, from signing the contract to powering up my system, ION Solar keeps the customer informed of the progress, where we are in the process, what to expect next and when. Going with ION Solar is the best decision.

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Dan, thank you for the fantastic review! We are thrilled you found our team to be courteous, efficient and that the process was smooth. We hope you continue to enjoy the benefits of going solar. We will pass on the kind words to Mel and our teams. Thank you!

starstarstarstarstar

Pamela Mable

October 29th, 2020 Virginia Beach, VA

The process was really fast The workers were really courteous and did a excellent job on cleaning up when they were finished With the roof and solars the Ion representative was AWSOME!! I’m glad I chose the company

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Pamela, thank you for the great review. We are glad you chose us for your solar project. We hope you continue to enjoy all of the benefits of going solar!

starstarstarstarstar_border

Tiara Dianna.

October 27th, 2020 San Antonio, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great service everyone was very knowledgeable and nice. Helped every step of the way and made it very easy for me.

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Tiara, thank you for the review! We are so happy to hear that our team was knowledgeable and nice. We will pass on the kind words. Please reach out to [email protected] if there is anything we can do to make your experience five stars!

starstarstarstarstar

Kathleen

October 15th, 2020 Orem, UT

The Solar company was very easy to work with, we had immediate resources to monitor progress.

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Kathleen, we are so happy to see your review. We hope you continue to see amazing solar results as you monitor your progress!

starstar_borderstar_borderstar_borderstar_border

Grumpy

October 8th, 2020 Salt Lake City, UT

Their salesmen will actively ignore "No Soliciting" signs, and tell you "We're not soliciting anything, we're just trying to educate you"

starstar_borderstar_borderstar_borderstar_border

Eric

October 8th, 2020 Littleton, CO DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

These guys are clueless. They messed up and didn't install the 2nd meter that is required by Excel Energy. The electrician called me on 10/6 to let me know as the inspection was scheduled for 10/8. He indicated he would work with scheduling and come out to do the additional work and cancel the inspection. On 10/7 I heard nothing from ION so I called their customer support. They had not heard anything from the electrician and thought everything was a go for the inspection. After a lengthy discussion, Customer Service indicated they would cancel the inspection and get someone out on 10/8 to add the 2nd meter. Now on 10/8, I had the county person show up along with an ION rep to do the inspection. They didn't cancel the inspection and didn't even let their own people know it was canceled or that it would fail. Still haven't heard from the person who was supposed to make the fixes. Called ION Customer Service and the first person hung up on me. The second one still on hold. Stay clear as they don't know what they are doing.

starstarstar_borderstar_borderstar_border

ralph thomas

October 4th, 2020 Oakton, VA DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

i GOT A 8.kw(21, Silfad panels) system installed. I waited 4 mos. to see if I would get the saving the ION promised it would. I am sorry now! I am paying more in electric bill now, with paying for solar panels, and my electric bill to DOMINION POWER HAS NOT CHANGED. I CALLED!! I CALLED, I e-mailed and no one returned my call, even though the operator said some one will. I have read that customer service is a no go after they get YOUR MONEY. will I am still CONNECTED TO THAT MONEY. They used SILFAD Panel are they any GOOD ? give me a call so we can get back on a good FOOT. " Not seeing the power I payed for".

starstarstarstarstar

Rocatta Tait

October 1st, 2020 Norfolk, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

They made it possible for me to afford solar power.

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Rocatta, we are so happy we could help you afford solar power. We are grateful you trusted us with your solar project!

starstarstarstarstar

Terri Russell

September 22nd, 2020 Ruther Glen, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Cameron F was fantastic at explaining how and making sure that going solar made both environmental and financial sense for me. The process from contract signing to installation and follow up has been easy and consistent. Highly recommend.

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Terri, thank you for the five-star review! We are thrilled that you found our process to be easy and consistent. We will pass the kind words to Cameron and hope you continue to enjoy going solar!

starstar_borderstar_borderstar_borderstar_border

Greg Brown

September 21st, 2020 Grantsville, UT DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Speedy install was a win. System does not generate anywhere close to the power they said it would. Now I am paying more a month then I was without solar panels. I was very very mislead. System can't even generate enough power for my lowest months of the year. Was promised it would cover 95% of my annual usage I'll be lucky to get 40%.

starstarstarstarstar

Matthew Fifield

September 18th, 2020 Loveland, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We avoided solar salesmen for years because we didn't want to get pushed into something we'd regret. No regrets with ION Solar! They answered all of our (many) questions and walked us through what to expect at every step of installation, permitting, and activation. The ION service people were always on-time to scheduled appointments (no 'between the hours of 8am and 2pm' garbage) and very polite. They even vacuumed the inside of the house after getting in the attic and making a little mess with the insulation. I'm very pleased with how we are making energy now and I love watching our production on the ION App on my phone.

ION Solar Logo

Reply from ION Solar

Nov 13, 2020

Matthew, thank you for such an amazing review! We are thrilled to hear you enjoyed your experience and hope you continue to enjoy your solar panels!

starstarstarstar_borderstar_border

Neal Stangis

September 12th, 2020 Longmont, CO DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Installation as promised: on time and with quality installers. Production not as promised. Today is our 1-year anniversary. Y1 prediction was 13608 kW-h. Y1 production was 11950 kW-h, which is -12% from the predicted amount. Other companies we considered going with used things like NREL LIDAR evaluations of our property. I believe ION uses nothing less than an online estimator. Buyer beware.

ION Solar Logo

Reply from ION Solar

Sep 17, 2020

Neal, we are sorry to see your review. Our team works hard to custom design a solar system that perfectly fits your home and energy needs. We would like to look further into this and help resolve any problems. Would you email [email protected] with your address and the issues you have been having so we can properly handle this issue? Thanks!

starstarstar_borderstar_borderstar_border

Reta Ackerman

September 11th, 2020 Sandy, UT DETAILS arrow_drop_down
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We are happy to have solar, but we didn't have a great experience. The sales guy left out a few crucial details about the loan and how solar works: 1) how the loan payment nearly doubles at 17 months unless you apply a tax credit, and even then, it's still higher 2) how we still pay the power company to stay connected to their grid 3) how we have to add solar to our homeowners insurance, which increased our payment slightly. So we kept finding them out later and feeling deceived and like all these extra things made it not the dream deal it sounded like - not a good thing for financial planning! I also didn't like how our sales guy had us create an "account" before we were sure we were going with it, which actually meant signing a contract, so we ended up feeling trapped in something we weren't even sure we wanted. We had 3 days to cancel, and then there was supposed to be a fee for cancelling after. The sales guy said we would NOT have to pay that, but I didn't trust him by then, especially when my name was signed on the contract saying we would have a fee. Then there was some "issue" that was never explained to us, so it took 2 months after the city inspection to even get our panels turned on. Again not great when we are paying both for our solar loan and our power bill. I would suggest shopping around when getting solar, not just getting roped into it by a sales pitch.

ION Solar Logo

Reply from ION Solar

Sep 17, 2020

Reta, thank you for bringing this to our attention. We are sorry to hear that you did not have a good experience. We would like to look into this further and turn things around if possible. Would you email [email protected] with details about your experience so we can handle it properly? We look forward to hearing from you. Thanks!

starstar_borderstar_borderstar_borderstar_border

No name

September 8th, 2020 Parker, CO DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Ion Solar sucks they lie they never get your system going it’s been seven months in our system is not even going we’re still paying Excel and solar panels that aren’t working I’m so sick of them that I’m going to file a lawsuit against them and I’m gonna get our money back and get our panels taken off do not go with Ion solar They will take all your money and suck you dry they come to your door and Sucker you in . And you can sell anything to my husband just come to our door 😡

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

We are sorry to see your review. We aim to provide a premium experience to all of our customers and are disappointed this standard has not been met. We would like to look into this properly. Would you email [email protected] with your name and address so that we can work to resolve any issues? We look forward to hearing from you. Thanks!

starstarstarstarstar

Dennis Chatham

August 27th, 2020 Las Vegas, NV

John C our sales guy made this a seamless effort. I would recommend ION because of John. He truly is the face of ion.

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Dennis, thank you for the wonderful review! We will pass on your kind words to John. Thank you!

starstarstarstarstar

Jana Crawford

August 1st, 2020 Lehi, UT

I was impressed with this company from the second the salesman rang the doorbell. Communication was awesome and all phases of installation were professional and smooth. We love our system!

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Jana, thank you for your review! We are thrilled to hear you enjoyed your installation process. We hope you love your new solar and all the savings!

starstarstarstarstar

Lucie

July 27th, 2020 Cedar Park, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Everyone was polite and professional. Enjoyed learning what they were doing

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Lucie, thank you for your review! We are thrilled to hear you found our team to be polite and professional. We hope you love going solar!

starstarstarstarstar

Nicole Winter

July 9th, 2020 North Las Vegas, NV DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very helpful and with you every step of the way.

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Nicole, thank you for the five-star review! We are so happy to hear you enjoyed your experience!

starstarstarstarstar

LisaMona

June 26th, 2020 Pueblo, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

ION Solar canvassed my neighborhood and presented their product in a professional manner. The entire process was slow to include the installation date but after finally getting connected the system has been producing.

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Lisa, thank you for the five-star review. We are happy to hear that your system is working properly. We hope you enjoy your solar system and all the solar benefits!

starstarstarstarstar

Sue Hernandez

June 23rd, 2020 Cheyenne, WY

I liked that they paid for the panels up grade we didn't have to pay out of pocket for anything. They tried to explain everything if they didn't know they asked some one else to answer our questions.

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Sue, we are so happy to see your five-star review! We hope that you continue to enjoy going solar!

starstarstarstarstar

Christopher M Smith

June 16th, 2020 Chesapeake, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Great company to work with. Very processional. Explained everything about the solar array and how it would work in Virginia.

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Christopher, thank you for the fantastic review! It means so much to us to hear you enjoyed your experience. We hope you love your Virginia solar!

starstarstarstarstar

Aaron lapuma

June 10th, 2020 , TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very efficient organization. Required very little work on my part and there are huge benefits to going solar. ION and Solar Greg are probably the best in the business.

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Aaron, thank you for the incredible review. Thank you for your kind words. We hope you continue to enjoy your solar!

starstarstarstarstar

Drew Lyneis

June 10th, 2020 Castle Rock, CO DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The best company I found for solar. They worked with me to meet my needs and wants. The process was very smooth and they communicated very well throughout the installation and completion of it.

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Drew, thank you for the fabulous review! We are happy to hear the process was smooth. We hope you continue to enjoy the sun running your house!

starstarstarstarstar_border

Richard R Goff

June 10th, 2020 Georgetown, TX

The salesman was a little pushy but I understand it is his living. We were already to go Solar before we were contacted by your company so we were a little amused at his style. The installation crew was very professional and quick. `. The wait between the Installation of the system and operational date was way too long (ie over 30 days). However we are glad that it is sdone and operational.

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Richard, thank you for your review and feedback. We are sorry to hear that your install to operation wait time was longer than you were expecting. We hope that you are now loving your solar system and all of the solar benefits. Thanks again for the review!

starstar_borderstar_borderstar_borderstar_border

M Ceballos

June 4th, 2020 Las Vegas, NV DETAILS arrow_drop_down
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

OK! I wanted to wait a full year before actually write a real review.... I got my 5.44 kW (17 panel) system installed at the end of May 2019 and biggest thing I have to say is this company is absolutely terrible!!!! Bottom line up front: The Sales Rep., Matthew W, will convince you to go solar and then lie about times, dates, and other promises he's made. When you contact the company to dispute an issue they will ignore you. Then they will randomly send someone to your home and ask if you want to go solar without realizing your house has Ion Solar equipment on the side of the house. The sales rep (Matthew W) was very persuasive and fairly good at his job. I'll get back to him later. The installation crew were ok. Aside from the fact they were smoking on the side of my house and did not properly have caution tape set up incase something were to fall off the roof and hit me or my family... They were on time and did what they came to do, mostly. I was notified of the project and the time it took along with all the permits that take time to fall through. My horror story began right from the beginning. Matthew W knocked on my door one April morning. We agreed to meet the following day as I was on the way to work and had the next day off. He messaged me with a time I had not agreed to. No biggie, just correct the time and move forward. We met with him and another associate and like I said he convinced us to go solar. One of the biggest concerns we had was the size of the system. I explained that we had just recently purchased the home the previous February and inquired as to how the company would correctly asses the properly sized system for our home. We specifically mentioned that we still needed to purchase more appliances and add additional electrical loads to the main electrical panel. He assured us that the company was efficient at gauging the proper system based on square footage, utility bills, and usage from surrounding homes. We put our trust in him and moved forward. As stated, no real problems with the installation. Although after seeing what Ion put me through I started to observe them more when i'd see them around my neighborhood and am not surprised that they don't follow simple OSHA regulations like tying off on a rope above 5ft and using a simple ladder strap for a 2 story house (I have pictures of this from when they installed on my neighbors home) I'll try not to be too hard on the installation workers because they're the ones on the roofs and doing all the leg work. To continue, Matthew notified my wife and I that the company was offering free Nest Thermostats as an additional incentive for signing up with Ion. Everything was fine and dandy when he said to send him a message to let him know when the thermostats arrive so he can send someone out to install them in the home. Well, those two Nest devices didn't arrive until almost a full month after the installation of the panels. Stuff gets delayed sometimes, what can you do. When they finally arrived Matthew said he would send out a tech do to the install. Again I have a work schedule and can only do certain times. The tech guy called me within a few days and we set up an appointment. It was my day off but I still had errands to run. we set up an appointment around midday. As I'm out doing my morning errands the tech guy calls me two hours early and says he's at my door.... ummmm what?! We had just spoken two days prior and agreed on 12pm. He understood that I was not home and said he would return around 2pm. Awesome, that works for me. Until... 245pm comes around and this guy is nowhere to be seen. Then 3pm. Ok, maybe I should call just to make sure. He tells me he got caught up on another job and that he would be here around 430pm. Cool. He arrived around the time agreed upon and proceeded with installing the Nest Thermostats. Finally! My wife and I were full filling our life long dream of owning an Ion Solar system with the added touch of two Nest Thermostats to modernize our home.... oops! One of the Nest Thermostats was defective! Ok. No worries, it happens right. Tech items are sometimes defective. He explained I needed to contact Matthew again and order a replacement. That was late July to early August. I contacted Matthew the next day and explained what had happened. He said he would order a replacement right away.... Side note: most of the conversations were happening through calls up until this point. My last call to Matthew was Aug 13th 2019 at 527pm I received no answer and left a voicemail letting him know the replacement Nest had not arrived after two weeks (the company said it should arrive in 3-5 business days). On Aug 14th 2019 at 935am Matthew text me saying he received my message and spoke with the Project Manager 'Anthony' and had now made sure it was ordered and on its way. Aug 15-26 2019.... Waiting..... On the morning of Aug 26th I contacted the customer service line to inquire with my Project Coordinator, Ms. H. She had said she couldn't see it in the system and advise me to contact Matthew. I was a bit un-eased to have to keep dealing with him so I asked if I can have the Construction Supervisors name and number. The CS's name was Mel. I expressed my concerns with Mel and he advised me to contact the Operations Manager, Charles M, but notified me he didn't have his number. So, I text Matthew asking for Mr. M's number and he replied with "No, is there something I can help you with?" ..... At this point its been six weeks since I was told the replacement device would be sent out. "Did you receive the new one yet?" Obviously not if I'm inquiring about it again. "Ok, I just spoke with the project manager in the office and he doesn't have any in stock. I'm reaching out to corporate also myself." Wait! hold on real quick. Just for a second..... Why did you tell me it was already sent out?! Matthew went on about he knows I must be upset and he wants me to be a happy customer. Yeah, sure buddy. I spoke with Charles M and he said he would personally deliver a Nest the following morning. Mr M was very professional and courteous. He actually seemed like he was concerned about my concerns. Finally, I had the replacement Thermostat. Mr M called a tech and said he would be there the following day at 11am. Hmmmm, I remember this..... 11am comes around.... 1105am... Nope, I'm not giving you anymore time. The tech was late. At this point I just want to get rid of this company. The tech apologized profusely when he arrived close to 12pm. Whatever, I'm finally getting the second device installed. Mr. M called to make sure everything went well. Thanks for the gesture. Now if only their sales reps can have the same integrity. Good, I will not have to deal with ion ever again! But wait! There's more! One random night in December 2019 I hear the slightest "OoOoOo"........ I must be dreaming because I've never heard that in my room before. for the next few weeks I was tormented at night by a single pigeon that decided my Solar system was a good place to set up shop and start a family, maybe have his own shaded area on top of my roof. Like a madman, I would go outside with a broom stick and hit the side of the roof to try to shoo them away. As the calendar year rolled over and the winds started to pick up and I would hear the pigeon and small rattling. I figured it was maybe a loose vent that the wind knocked. In the daylight hours I would like to stand on my balcony and admire my investment and feel good about doing my part to minimize my carbon footprint. Until! one day I'm casually looking at my roof and realize two of the retaining clamps are loose! Wow! That's what the rattling is! Oh no! That means I have to call the company again! As most surely do, when you find something wrong, you look for more. I surely did. After further inspection I noticed that some of the wires from under the Solar panels were touching the roof! In my City, during the summer months, it can reach an average of 107 degrees fahrenheit. Now I'm no expert on the effects on rubber incased copper wire and the possible damage caused from thermal radiation but I know that can't be good. On Jan 21 2020 I contacted Mr M again. We ended on decent terms so maybe he would help me again. WRONG! I text him my three concerns (mentioned above) and did not get a call back, no text, no email, nothing. Ok. Understood. A week later I received a call from the service department asking about my concerns. I was sent out a quote for pigeon guards that were $800. "But why not offer them at the initial disclosure agreement?" She said it was optional but I was never told about it. She said She would send a team out to tighten the clamps and check the wires. No one ever came. No one ever called. As mentioned, when I signed up for Ion I had more plans for the home. I purchased a deep freezer for the garage and added a 40A outlet to charge my electric vehicle. Well... I received my NV Energy bill and guess what. I'm consuming more electricity than my panels are producing..... My upstairs neighbors that my family jokingly calls my best friends have pooped all over my roof and panels. Im convinced the rattling of the panels gives them comfort on a windy night. It is now early June and I swear I can just feel those wires baking on my tile roof...... Last month, on May 9th 2020, a gentleman by the name of Luis rang my doorbell. It was fairly early so I thought it may be a friend or neighbor, until I seen his Ion Solar shirt! He asked if I was interested in going Solar! He seemed like a nice kid and I didn't want to give him a hard time. I explained to him this story and he apologized. Not your fault buddy. He took my name and info and let me know someone would be in touch soon..... No one ever reached out to me. Do yourself a favor and find a different company. I understand this could be an isolated incident, but it was bad enough to never recommend them to anyone. If anyone cares to reach out for validity of my story I have a detailed log and screens shots/ pictures I've taken. Have a good day and thanks for reading. -M. Ceballos

starstarstarstarstar

Thomas Auth

May 23rd, 2020 Newport News, VA DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

The company was easy to work with, the installation team were polite, conscious and did a great job.

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Thomas, thank you for the five star review! We are happy to hear you had a pleasant experience with our team. We hope you continue to enjoy going solar!

starstarstarstarstar_border

Krista Kibel

May 15th, 2020 Dallas, TX DETAILS arrow_drop_down
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have enjoyed our experience with ION so far; even referring them to anyone in our neighborhood that would listen. Our energy advisor Kevin O was especially great. He was friendly, attentive, and knowledgeable. We also really enjoyed working with the team that did our install. We didn’t have a negative experience with a single person we dealt with.

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Krista, thank you for the review! We are thrilled to hear you enjoyed your experience with our team. We hope you love all the benefits of going solar!

starstarstarstarstar

Steve Lourdes Roldan

May 5th, 2020 Virginia Beach, VA

Awesome customer service. Always available to answer questions.

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Steve, thank you for the five star review! We appreciate the time you took to leave us a review.

starstarstarstarstar

craig benner

May 5th, 2020 Virginia Beach, VA

Great service from site survey, install, text communication, email communication. Install to 1 day and in a week I was up and running. Never had to shot off power or disturb me while I was home. Over all great experience and I will be using ION Solar for my other homes.

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Craig, thank you for this amazing review! We hope you love your solar!

starstarstarstarstar

Gerald Dermady

April 21st, 2020 Hampton, VA

ION did a great job on my installation from the salesman that came and talked with me to the install and the turning on of the system.

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Gerald, we are happy to hear you enjoyed your experience from start to finish! We hope you now are enjoying your solar panels!

starstarstarstarstar_border

Lawrence Wilbee

April 16th, 2020 Virginia Beach, VA

Mike B was exceptional in explaining how the system works and how much it will save in costs in the long run. Like that I was reassured nothing would happen to roof from installation IE: leaks and damages covered by Ion Solar for 25 years ! Electrical install with all the equipment went smooth and finished product looks outstanding. I hope system works as explained to me as I have never had any experience with solar. Had a Program manager named Sidnee who I could never get in touch with , But called Mike and he took care of my issues .

ION Solar Logo

Reply from ION Solar

Sep 10, 2020

Lawrence, thank you for the review and feedback. We appreciate your help by allowing us to improve our process. We are happy to hear you enjoyed your experience and hope you love your solar panels!

starstar_borderstar_borderstar_borderstar_border

treyquiller

April 9th, 2020 Longmont, CO DETAILS arrow_drop_down
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

ION had pretty good reviews online and they seemed like the best company to install solar on my house. They touted that they don't use subcontractors so they control the entire process of the solar system from install to turn on and that they are a “premium installer”, so I signed the contract with them. As part of the contract, there were some incentives that ION was going to give me. ION was going to send me $500 and a Nest thermostat. The $500 was to be sent as soon as the system had the permission to operate. It turns out ION didn't save time or money for anyone on this project. ION was completely unprofessional throughout my entire solar process. -Oct. 23 signed paperwork for system. Was told it would be around 60 days. -Initial inspection of system and inspector called to confirm time and then never showed. Told managers he did job when he didn’t. -Dec. 23. Panels installed and informed it would be a few weeks before I could turn on system. -Jan. 2 spoke with project manager after holiday break and was informed I would need to get my main service panel “upgraded”. When speaking with installers on Dec. 23, they never mentioned anything about this and it seems to be just made up by ION. I asked my project manager pointedly 3 times why it was necessary and he didn’t answer my question for 2 weeks. Project manager said ION would cover the cost and we should still have the system running by end of January. This so-called “upgrade” was unnecessary. I have consulted with a Master Electrician about this “upgrade” and he agreed. -ION did no work for a full month other than submit a permit to do this job. -Feb. 13 ION had approval for permit and would install panel in 2 weeks after I was already waiting for a month. I complained to get job done sooner since they did not plan accordingly, as they knew this was coming. -Feb. 20 My first loan payment is due for the system. -Feb. 21 ION comes to install the new main service panel. Electrician says it will take 5 hours at a maximum. Electrician starts to dismantle old panel and start work without even having a new panel. Turns out that it was 9 hours of no power. I had a 4 month old child in my house in the middle of winter with no electricity. Even after the 9 hours, ION did not have all the equipment and installed old breakers and did not hook in the solar system. -March 5 ION sends a worker to finish the electrical work. My father was at the house and is a Master Electrician in the state of Colorado and asked the so-called “electrician” some questions. The worker pulled the meter out of the meter base, changed the main breaker from a 200 amp back to a 150 amp, which I originally had with my old panel, pulled wires to the solar panel connection, and installed a breaker. He did not have any electrical license. Under the National Electric Code, it is illegal for someone without a license to do this work unless someone with a license is on site. -March 6 City comes out to inspect the system and gives the go ahead to get the utility company to do the net meter. -March 11 Utility company installs net meter and system is turned on. -April 7 I remembered that I never received my $500 incentive check contacted ION. This is almost a month after the system had the permission to operate. -April 8 I was told the $500 incentive check was put in the mail. If you read it all, you can see that it has been total ineptitude and unprofessional from the beginning. It took them 3 and a half months to get my system turned on after it was installed. From what I can tell, ION just gets the money from the lender and then takes their sweet time doing anything after that. They don't seem to care about finishing their work or their customers unless you prod them relentlessly. I also believe that if I had not remembered and contacted ION about my incentive check that I would have never received it. To be fair, I haven’t received it yet and was just told it was sent.