Name: Freedom Solar Power
Rating: 4.2

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Verified Customer

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reginald simpkins Gloucester, VA

So far, the system works great and the workers. They did the outstanding job.

7 months ago

Reply from Freedom Solar Power

Thank you, Reginald! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 5th, 2023

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Noel Shafi San Antonio, TX

Great service professional installation. However the panels are not producing as much as they should be.

10 months ago

Reply from Freedom Solar Power

Hi Noel! Thanks for sharing your thoughts with us. We really appreciate the high rating. Also, we are sorry that you are having difficulties with your system. Different factors influence the production of your panels and it varies for every homeowner and/or circumstance. Kindly send an email to [email protected] or give us a call at (833) 500-0014 if you're needing assistance with this so we can direct you to the right person.

Aug. 11th, 2023

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David Linzey Pflugerville, TX

From Day 1, my expectations were exceeded in service, system and warranty. There's not a better company in this market!

2 years ago

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JAMES L SMALL Georgetown, TX

They did a great job on the install and looks much better then neighbors that used other installers

2 years ago

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Grant Cornett Jarrell, TX

Was told that my system would run 100% of my electric needs, but now I am just paying a slightly discounted electric bill and a solar system bill at the same time for the next 25 years.

2 years ago

Reply from Freedom Solar Power

Hi Grant - Thanks for letting us know about this. We'd like to look into this and make it right. Please send an email to [email protected] and we will get right on this.

Jul. 28th, 2021

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Chris Bunch San Antonio, TX

Everything works as planned from the start. We've never lost power even when our neighbors were out for 1.5 days.

2 years ago

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Richard Hrabik Leander, TX

very experienced and thorough. They are also very responsive and did an excellent job at installation

2 years ago

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Wucher Austin, TX

Seems like a product and it is saving me money on my electric bills. The people are very knowledgeable and helpful.

2 years ago

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Anonymous Austin, TX

I like the installation and the warranty. They have been good communicators and it has goen according to schedule.

2 years ago

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Darrell Brown Spring, TX

The system was installed 15 months ago, designed to cover 88 percent of my energy usage but has only covered 30 percent. That's not Gene's fault. The cost of the panels plus my electric bill are above what I paid before the system was bought. Not happy will the production.

8 months ago

Reply from Freedom Solar Power

Hi Darrell, we are sorry that you are having difficulties with your system. Different factors influence the production of your panels, and it varies for every homeowner and/or circumstance. We hear your concerns and are going to look into this for you. Someone will be reaching out to you soon. If you have questions in the meantime, feel free to email [email protected]. Thank you.

Aug. 24th, 2023

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Ruthie McNeely Dallas, TX

No dislikes.Very detailed professional efficient informative thru each phase inc. ALL employees & 😃 besides👍Slowest part of whole process is inspections & approvals by state,city,etc

2 years ago

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Bobby Lawrence Mount Vernon, TX

Electric Bill for 9/2023 -$1 Installation was smooth.

6 months ago

Reply from Freedom Solar Power

Hi Bobby, that's awesome! Welcome to the solar family.

Oct. 18th, 2023

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Aleksandr

Everything works fine, referral program is awesome!

6 months ago

Reply from Freedom Solar Power

Hi Aleksandr, thank you for taking the time to share your experience! We truly appreciate it.

Oct. 18th, 2023

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Pete Fargnoli St. Petersburg, FL

Great installers, electrical crew were out standing

6 months ago

Reply from Freedom Solar Power

Hi Pete, we enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom!

Oct. 13th, 2023

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Carina Kee Monument, CO

Honest, kept us up to date on scheduling

6 months ago

Reply from Freedom Solar Power

Hi Carina, thank you for taking the time to leave us a review. We are thrilled to hear that you enjoyed the process. If you ever need anything, we will be here for you.

Oct. 10th, 2023

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Mark Falke

Willing to work with me with a special order and changes

7 months ago

Reply from Freedom Solar Power

Hi Mark, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your experience.

Oct. 5th, 2023

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Richard Royse City, TX

getting the rebate and lowering my bills

7 months ago

Reply from Freedom Solar Power

Hi Richard, we enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom, and congrats on going solar!

Sep. 7th, 2023

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Janica Pilcher Round Rock, TX

Thank you Freedom Solar and Jonathan B for Outstanding Customer Service and a job well done! We absolutely love our solar panels and the App is Amazing! Thank you Jonathan for your expertise and exceptional availability throughout the whole process! We appreciate your hard work and dedication!

1 year ago

Reply from Freedom Solar Power

Hi Janica, It sounds like Jonathan B did a fantastic job representing Freedom Solar and our values. Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!

Nov. 17th, 2022

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MWest Fort Worth, TX

We liked the panels for the first few months but some have stopped working and we can’t get anyone out to do the repairs despite repeated calls

10 months ago

Reply from Freedom Solar Power

Thank you for your review. We are sorry to hear that your panels have stopped working, as this is never the experience we want you to have. Unfortunately, we were not able to find an account under your name. Kindly reach out to [email protected] or call 833-500-0014 so we can assist you further. We look forward to hearing from you.

Aug. 16th, 2023

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Virginia Cole Elgin, TX

The employees of this company were all very competent and courteous

10 months ago

Reply from Freedom Solar Power

Thank you, Virginia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 16th, 2023

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Steve & Georgeann Walton Stanton, TX

Fast, professional service, great quality product. Exceptionally happy customers!

2 years ago

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Dasha E Titlebaum Austin, TX

Crystal was an incredible customer support agent, and the solar is working out nicely!

2 years ago

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Raxter Austin, TX

I spoke to several companies and Freedom’s agents were more attentive and got me more information.

2 years ago

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Rajappa Austin, TX

On the price side, it is a little high but they are a better option for solar panels. They are efficient.

2 years ago

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Anonymous Austin, TX

Freedom Solar Power's customer service is pretty bad. I wasn’t impressed with how they handled my issue. I think it is also expensive for the value.

2 years ago

Reply from Freedom Solar Power

Thank you for bringing this to our attention. We are always working to improve and we take your reviews to heart. I'd like to hear more about your experience and if you're having any issues currently that I can look into. Please feel free to reach out to me directly: [email protected]

Jul. 20th, 2021

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Pocquette Austin, TX

Really good equipment though I am a little worried it is undersized for my house. Customer service is prompt and knowledgeable but the experience could be more positive.

2 years ago

Reply from Freedom Solar Power

Hi Pocquette - We appreciate your feedback and we're sorry that you haven't had a great experience. We'd love to do what we can to make this right for you. Please feel free to reach out to us directly with any concerns you may have - [email protected]

Jul. 9th, 2021

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Anonymous Austin, TX

There was a minor glitch and that was addressed soon and fixed. It has been smooth working with them.

2 years ago

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Artyom Nahapetyan Katy, TX

This company is a total disaster. If something can go wrong with solar panel installation, these guys will make sure it will go wrong. We signed the contract in September, and they promised to install them by the end of the year. We got all approvals, and then… I have been told that they do not have the panels in the warehouse. I told them they had to do something, get the panels otherwise the deal is off. They barely made it, installed it right before the New Year. But… the crew completely screwed up the work. First, they did not measure it correctly when installed the rails on one side of the house, so they had to cut and patch. Then they ran out of pipes for electrical wires to connect them to the box. They came few days later, but… since they banded incorrectly the last pipe, they wanted to do a zig-zag connection. I told them NO. Just take it out, cut it properly and put it in such a way that there is only one turn. Well, they finally got it done right. But… After they left, I noticed they left some tools on my garage roof. I decided to check the gutters on one side of the house where it is just 1-story, and I found a bunch of staff there like gloves, metallic parts, plastic boles (the very same bottle I gave them with water to drink), etc. that can easily get stuck in the gutter which btw connects to the underground drainage system I have. Furthermore, apparently, they left a drill on my chimney!!! When they came to take the drill, I specifically asked to check the gutter on the other side of the house, so they said it was clear. But… few weeks later we had a heavy rain, and of course I got a leak!! You get a leak, you call a roofer. The roofer told me that everything is clear except that one leg that holds the panel, which is not properly sealed, and it is right there where the leak is. And apparently, they found another plastic bottle in that gutter, exactly where I asked the crew to check when they came back for the drill!!! I must mention that my roof is 1-year-old, in perfect condition, and there have been no leaks since it was replaced. I called Freedom Solar and they sent technicians to take a look. The technicians confirmed that the roofer just applied a sealer to cover the lag, and they checked everything else and did not find any other place it could leak. They took pictures and told me that we must wait and see if the leak stops, there is no other way to check it. We waited for a couple of months, had plenty of heavy rain and never had a leak again. I called back and talked to Lazaro B asking to come and fix the wall which got damaged by the leak. He sent again the technicians. The very same technicians came, they remembered my case, checked it around, no leaks, so they told me they will send somebody to fix the wall because obviously the problem was with not properly sealing the leg. But… Mr. Lazaro B from his office had a different opinion. He wrote to me that technicians could not figure out the reason because the sealing was put not by them but by a roofer!!! Excuse me??? Do I have from now own call Freedom Solar every time I get a leak just because they installed panels on my roof??? Besides, the roofer just put the sealer on the base of the leg, this is all what he did, and technicians could see it. The leak stopped, so the leg was the problem and the technician confirmed that was the problem!! Well, still battling them about this. Never deal with these guys!!! Artyom Nahapetyan

1 year ago

Reply from Freedom Solar Power

Hi Artyom - We apologize and thank you for informing us; it certainly does not meet our standards of quality service. This is not the experience we want anyone to have and I have escalated your concerns to our customer care team. They will reach out to you in a timely manner to speak through your concerns. Please contact [email protected] if you have any questions in the meantime. Thank you for the feedback.

Mar. 30th, 2023

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Lynne Furrer Fort Collins, CO

Freedom Solar is not a good company. It has been 7 months and I had to do all the followup, calling our public service company (PSC) to move the project along. The contract is one sided - you pay a penalty if Freedom Solar does not do their job. READ your contract CAREFULLY. Freedom Solar failed to send the complete application our PSC. I kept getting robo calls from Freedom Solar on how things were going - same old story, "we are waiting on the PSC". I ask to speak to a manager - they file a request and no one ever calls you back. Every time I call customer service I get a new person who doesn't know the project and says something totally not aligned with my project and then I spend time educating them....they say "oh" and then say they will file a request. And this circle continues over and over and over. There is no project manager that will answer or call you back. You are at the mercy of the robot customer service who does not know you from the next. They follow their script...and that's all you get. When I called the PSC after 4 months delay, they said they were waiting on a one line diagram that Freedom Solar failed to provide. That caused another month delay. After waiting another month with NO word from Freedom Solar, no apology about their error, I called PSC to check on progress. They said it's already approved and they notified Freedom Solar thru their "portal". I called Freedom Solar, no call back...3 times...no calls or emails...no communication. I called 3 more times, speaking to various customer service people to get SOMEONE to call me back and schedule the install. No one has called me back for 2 weeks. So I am leaving this report to notify others that Freedom Solar is NOT a good company. They have not upheld the contract in good faith. BEWARE of this company!

1 year ago

Reply from Freedom Solar Power

Hi Lynne, we appreciate your feedback and we apologize that we weren't able to provide you with a quick and seamless project due to delays on our end. We are committed to improving our customer experience and we take your feedback seriously. I have escalated your concerns to our service team and they will contact you soon. Please email [email protected] if there is anything else we can do to help in the meantime. Thank you.

Jan. 5th, 2023

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jeremy dziedzina Denver, CO

I went with Freedom Solar Power after talking to numerous solar companies for quite a bit of reasons one of them being customer service. After having the system installed one year later I can definitely say that the customer service is well below any standards I've experience. Service was great pre-sale, but once the system is installed they will leave you hanging. I've had numerous issues getting service when needed on my system but the latest issue is really aggravating. I've called customer service three times, emailed twice over the course of three weeks and have yet to get any sort of substantial response or someone out here to fix my system. If you want good service you wont get it here. I talked to a manager named Tim M who refused to answer any questions around how i can receive better service, continually talked down to me, gave me no reassurances, and I'm still being hung out to dry with no follow-up or help. Literally on an island with a system that is broken with no help. Full disclosure I rarely write a review. Service has to be either really bad or really good. Take my word on it...The service from Freedom Solar Power is really bad.

1 year ago

Reply from Freedom Solar Power

Hi Jeremy, we would like to apologize for your experience and also thank you for alerting us. I escalated your concerns to our support team, and they informed me that we are going to come out to help with your system tomorrow. Please email [email protected] if there is anything else we can do to help in the meantime.

Aug. 24th, 2022

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DAN MOREMAN Arlington, TX

I clicked on a button for the Tesla Solar site saying I would like to know more and then these guys from Freedom started calling me several times per day while at work. 5 times in less than a day and a half. When I finally answered and asked the guy to stop calling me he was rude, condescending and laughed at me. He refused to transfer the call and told me to respond online so here I am. These guys are jerks with the attitude and behavior of stalkers. Do not click on a button saying you would like to know more about Tesla Solar unless you want these guys to call you repeatedly and speak to you rudely.

2 years ago

Reply from Freedom Solar Power

Thank you, DAN! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Miroslaw Sek Dickinson, TX

We would like to write the review to warn a potential customers of very poor customer’s service at FREEDOM SOLAR POWER. The company does not give you all information needed and do not care of you as a customers. 1) Show up for panel installation September 13th 2) October the 7th show up to install Tesla power wall and the rest of equipment (dispute with power company about extension switch) They did not perform installation 3) October 12th second attempt to install power wall. After installing 1 box outside the house and extention switch installer said “I feel under the weather” and did not finished 4) October 18th third attempt. Instead of coming at 8am installer showed up at 2pm (no call) Start installation which supposed to be done in 4hours but finished after 10pm. In the meantime around 4pm the installer drilled the hole in our main gas pipe line. Just to make it clear. We know things happen but the way we deal with it shows the respect to customer. The company was informed by installer right away but till 7 pm nobody even call to address the issue. After my intervention and calling the salesman plumber showed up around 10pm just to tell me it is a big job and he cannot do it. We were left with no gas for 3days. All the time contact with Jacob Petterson-project manager in Houston and Mark M In Austin was close to non existing. The only person tried to help was Colton D and sales person Brian C For every shutting down and turning on the power we were charged by power company (TNMP) which made together $384.36 instead of one charge $128.12. We were told that the money will be paid back but till today nothing and nobody contacts us even though we sent the bill. This is just part of the problem. During installation of 2 power walls one of them has light indicator not working. Installer informed us that it is just upgrading. Week after that I called headquarter in Austin complaining about whole process. I was switched to Mark Mariano to whom I addressed the issues. October 21st I sent an email to Mark M about power wall light issue. NO answer. Text message. No answer. Call. No answer. So, I called Tesla technical support. They checked my power wall through the app. and informed me that my batteries are drained to 0% for 4 days already and after 10 days they will be nothing but garbage. I told them that I was not allowed to turn system on by FREEDOM SOLAR POWER because process of all inspections was not finished. After speaking with Colton I turned the power on. Now I am waiting for front panel replacement. I was promised to receive over 1200.00 check after installation and now I cannot even get reimbursement for the power shot of and on. I still get more bills from Electric Power Company and do not know what it is for. NOBODY EVER EXPLAINED ANYTHING. Now I am really worry about warranty service if needed.

2 years ago

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Pat

Courtesy, professionalism, maDe in USA..

10 months ago

Reply from Freedom Solar Power

Hi, Pat. Thank you so much for rating your experience with us so highly!

Aug. 11th, 2023

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Matthew Roberson Argyle, TX

Super easy to work with. I really like these panels more than the others I looked at

6 months ago

Reply from Freedom Solar Power

Hi Matthew, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom!

Oct. 5th, 2023

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Shannon Tefft-Janes Cedar Park, TX

Because they lied when I asked them how much it would cost to remove panels in case the roof needed fixed. I was told around $2k (only 2 years ago), now it's $5700 or more!!!

1 year ago

Reply from Freedom Solar Power

Hi Shannon, I'd like to apologize for your experience and also thank you for your feedback. We've escalated your concerns to our management team and our have let me know they've been in contact with you. Please reach out to [email protected] if there is anything else we can do to help during your roofing process. Thank you.

Jun. 10th, 2022

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Carl Townsend Luling, TX

Great people easy to work with good at job and knowledgeable

2 years ago

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ROBERT RICARTE Normanna, TX

Stress Free, Problem free, very easy/convenient process throughout.

2 years ago

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Andrew Baxter Austin, TX

Excellent service, great products used and good installation

2 years ago

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Hawk T Mendenhall Austin, TX

They were great. Installation team awesome. Everyone very responsive

2 years ago

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Brian Hankey Liberty Hill, TX

We had a Solar project developed ahead of schedule and with great quality,

2 years ago

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Marcos B. San Antonio, TX

Shane H. made great efforts to educate me on the company and panels

2 years ago

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Ahmed Sarkis Austin, TX

They did an outstanding job and all of their staff were very professional.

2 years ago

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McCutcheon Georgetown, TX

Top notch, haven't paid an electric bill since installation.

2 years ago

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Stevan Perez Converse, TX

Best price, scheduling, and quality. Great customer service.

2 years ago

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Tina Jones Copperas Cove, TX

They've done a great job installing the solar panels and they are working well.

2 years ago

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Tracy Boerne, TX

Installers are very professional but I am not happy with the actual placement of the panels.

2 years ago

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Yefim Besterman Aurora, CO

I like just a normality of the flow involving many different departments and the third party organizations.

9 months ago

Reply from Freedom Solar Power

Hi, Yefim! We are so glad that you had a great experience with us. Thank you for taking the time to rate us!

Aug. 11th, 2023

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William Johnson Woodbridge, VA

I was offered a 24 panel, battery back-up system for $46K. They quoted me an interest rate of 3.59%. Sounded great so I said ok. I then find out that the condition for the 3.59% rate is that the price be increased to $58K. I told them to go pound said. Talk about being screwed! This is unbelievable that a company would try and slip that by a customer. No way would I deal with that type of supplier.

1 year ago

Reply from Freedom Solar Power

Hi William - We apologize that the consultation didn't meet your expectations or our standards of quality service. This is certainly not the experience we want our clients to have. If you are interested in giving us another chance to talk through your concerns please email [email protected]; if not we understand and wish you the best of luck going solar. Thank you for the feedback.

Mar. 2nd, 2023

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Jenny Paxton San Jose, CA

The timeline wasn’t made as clear as I would have liked, but everything else went off without a hitch and just as advertised!

1 year ago

Reply from Freedom Solar Power

Hi Jenny, We enjoyed helping you make the switch to solar and sincerely appreciate you sharing your feedback. If you ever need anything in the future, we'll be here for you. Thank you for choosing Freedom and congrats on going solar!

Jun. 2nd, 2022

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Defiance Press Conroe, TX

I would not give a single star to this outfit if I could. They under-designed our system and it does not work at all. I'm having to engage an attorney. They collected $54,000 from GreenSky financial fraudulently saying system was installed and operational and wasn't. Now I own that debt, with a system that does not work. I will end up in court with these losers. DO NOT ENGAGE FREEDOM FOR YOUR SOLAR PROJECT is the best advice I can recommend.

2 years ago

Reply from Freedom Solar Power

Thank you for bringing this to our attention. This is certainly not how we operate and I'd like to look into this and make it right. Can you please email [email protected] so that I can get more information and escalate this to our leadership team? Thank you! - Claire Prado

Oct. 6th, 2021