Bright Planet Solar Reviews

After being misled about how long an installation would take, I finally got my solar activated (more than 2 months late). BPS then tried to charge me for a main panel upgrade that was included for quoted price in the contract. Finally, less than 30 months after installation, the inverter has failed. I understand part’s sometimes fail, but a service date a MONTH AFTER failure is unacceptable. BPS then suggested I contact the inverters manufacturer to see about getting my electrity paid for while waiting a MONTH for THEIR service department. If given a choice between BPS and stabbing your self with a rusty fork, go for the fork! If a BPS sales person shows up, run far and fast. I wouldn’t even give one, but negative stars are unavailable

If we could give zero stars, we would. False promises, rude customer service, and no sense of urgency. We contracted and had the panels installed nearly 10 months ago. The panels haven't been activated, we keep being strung along with excuses and lies, their customer service people make promises and assurances that turn out to be false, and then when we ask where those promises came from in the first place, we're given condescending and rude answers. Their basic customer service response is "We don't care how unhappy you are, you're locked into a 25 year contract with us and there is nothing you can do about it, and we're not going to help you." It's a massive middle finger from BPS. Run away - there are dozens of excellent companies out there and BPS is just not one of them.

I would not trust this company to put up Christmas lights let alone solar panels. They installed the panels and they have not functioned properly. When I contacted them they took six days to reply and only replied after I sent a follow up. They denied that there was any issue. They even offered to sell me additional panels. However, looking at the data on the app it was clear there were major issues. It was under producing and the data was wildly inaccurate. For example it showed that no electricity was being used between 9pm and 5am. That is impossible. It also showed that my use and consumption were in sync the entire day. The graphs for each matched identically. Again, this is impossible. Each day, my production was exactly 50% of my consumption. This was regardless of weather or my own activities. Again, this is impossible. Despite these glaring anomalies, which I have found mentioned in technical articles, BPS said there were no issues. This is either, an unwillingness to admit error and do work, unbridled incompetence, or fraud. Avoid the headache and use a different company.

Panels were installed July 9th 2022 and today April 24 2023 they are still not working. He had to call  every week and they disconnected all the calls. We called the utility company and they are telling us everything is ready and done on their end. I can't even imagine paying 50k to this company and after almost a year we don’t have anything done and we had to pay every month. In my entire life I never had any experience like this. After I submitted my first complaint a few weeks ago I had a call from someone in the company.... After a few weeks nothing was done and we are still in the same place as we did almost a year ago.

This company does not care about you: your home, your energy, your time. Bright Planet oscillates between eye-watering incompetence and overt scamming. Their installation looks terrible, even now, after multiple installation days and multiple days attempting to fix their mistake (only at our repeated insistence), spread out over months. They drilled THROUGH OUR CEILING and we had to FIGHT them to fix it. They sent over random men on two different occasions to botch the job before FINALLY sending a professional. The solar panels look like they are falling into the roof, which they refuse to fix. They have left unsightly plastic railings sticking out at random angles on our roof. They "didn't have the right tool" to fix it. These people are dishonest. They barely respond to correspondence, refuse to give direct names or email addresses, and phone calls to the main line (the only line they will provide you) will leave you on hold and then passed around to people of various levels of incompetence and lack of caring. Despite this, you will have to contact them CONSTANTLY, and fight to be heard. NEVER TRUST THEM with the appearance or the energy of your home.

Sales CONTRACTOR was great. Installation CONTRACTOR was great. For two years the system was great...until it wasn't. My inverter failed in JUNE 2022 and its now OCTOBER 2022 and they didn't show for TWO scheduled appointments where I was sitting at home waiting for them. Their employee, "Ellen" lied to me and said the service tech knocked on my door for an hour with no answer. Never happened! There are things Bright Planet Solar does very well (permits, working with the power company, etc) but their after sales service is piss-poor! I'm making monthly payments on a solar system that doesn't work AND paying for an electric bill that's not getting offset by the very system I paid for! You have LOTS of options for solar! Don't let Bright Planet Solar be one of them!

Absolutely 100% the worst customer service I have ever seen. Month after month I notify them that system is not performing as advertised and they just tell me not to bother emailing them, because they wait a year to evaluate performance. meanwhile i am paying twice as much as i was paying before i got solar panels. These people are absolutely terrible