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Bright Life Solar Reviews

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7.2

Overall Score

Star Rating

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4.7

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27 Reviews

Review Breakdown

5 grade

74%

4 grade

22%

3 grade

4%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Howard Yang New Taipei, NWT

No customer support on warranty repairs after one year. E-mail remain unresolved and called the phone several times but no one picked up. Within the first year of installation the customer service were prompt. But now I have a defective panel and no one reply to my request any more. Update: I finally got a reply from the company after a few months. It seemed like the person who help me install the solar no longer works there. Vincent and Scott was able to help me swap out defect parts on my solar system and now the system is working properly again.

3 years ago Edited January 10, 2024

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Reply from Bright Life Solar

Howard, thank you so much for being willing to work with us to get this resolved. Sorry again for the mixup with communication, you now have my direct contact info in case anything else comes up in the future.

Jun. 2nd, 2022

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Craig

No issues so far. I think at the time of the installation we didn't discuss the capability for battery storage and maybe at that time it wasn't prevalent I understand now it is and it would be good to it would be good to request that information.

3 years ago

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Gregory Reynolds Garden Grove, CA

Install went well. Communication went ok except issue with Garden Grove Build codes department. Took 6 months to finally get the system installed due to the city..

3 years ago

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Syed

The craft took much longer to install the solar panels than I anticipated. Its been very good all the years that I've used it without problem.

3 years ago

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Vicki

We’ve had issues with the inverters but customer service responded quickly and the rest of installation went smoothly.

3 years ago

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Bonnelyn

I was very satisfied with what I have so far. Install went well.

3 years ago