Blue Raven Solar: Read 941 User Reviews From Real Homeowners

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James Colorado Springs, CO

We used Blue Raven Solar and I would 100% advise to go with literally anyone else. They’ve wasted my time for almost 5 months with no-shows, rescheduling and excuse after excuse. I’m an active duty military member, and I’ve take time off work 5 times now, and had my time completely wasted. They finally installed the panels last week. I was excited to just be done with this company. The final inspection was supposed to be today but again, guess who didn’t show up? Blue Raven Solar failed to have a tech at my house, although I called them this morning to remind them of the inspection. They assured me someone would be here... and they never showed up. The city arrived for the inspection, gave me a hard time for wasting their time and left. So we’re still out in the woods with no end in sight. I’ve been waiting over an hour to get this last inspection rescheduled AGAIN, but honestly, at this point, I won’t be surprised if that takes another month. We also had BRS install an electric panel upgrade, two months ago. Everything is working fine but they still haven’t fixed the drywall in my house. I also noticed this morning that they left ground rods in my garage, that should be in the ground in my backyard, preventing this new system from going up in flames. All in all I would give it zero stars for wasted time if I could.

5 years ago

Reply from Blue Raven Solar

Hey James,

I'm not going to sugar coat it, we dropped the ball, and I'd like to apologize on behalf of BRS. Nothing matters more to us than your opinion of us and nothing makes us more frustrated than an appointment or commitment that didn't go through. We're more than willing to own up to our mistakes.

Rest assured that I and others are keeping an eye on things to ensure that the final steps of the process as well as the additional concerns mentioned are taken care of quickly, efficiently, and correctly. Thank you for your patience.

Best,
Evan H

Aug. 9th, 2019

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Lize Orlando, FL

Great customer service. Fast and easy process. My husband was very impressed with the installation process. Mari was extremely helpful and answered all our questions.

5 years ago

Reply from Blue Raven Solar

Hey Lize,

Thanks for the review! It's great to hear that Mari was so helpful and informative. Our installations are a point of pride around here, so I'm glad that you had the full Blue Raven experience.

Cheers,
Evan H

Jul. 10th, 2019

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David Espada Summerville, SC

I am revising my last review to reflect the exact dates because we received an email from Evan H accusing Our review which is an opinion as slander. On May 19 through the 21st I noticed that our system wasn’t producing Solar power according to the app I called customer service on May 21, 2019 and I was told that somebody would be in contact with me within 24 hours. And the 22nd at 4:25 PM 24 hours later I called again to customer service I was told again that somebody will be in touch with me no later than Friday which will be May 24, Nobody ever contacted me. So we did the last review Sunday the 26. On Tuesday the 28th my wife calls and asked to speak to a manager so after talking to him he created a ticket for a technician to come out and look at our system. After investigating and troubleshooting our system He said we needed a New inverter which later that morning he installed. The review that we did on the 26 got posted the same day the installer was here.

5 years ago

Reply from Blue Raven Solar

Hey,

Sorry for the late response. Originally, you posted flagrantly incorrect dates and information, so thank you for updating your review. I maintain the stance that we diagnosed the problem, ordered the part, and sent a crew to fix your issue in record time, just five days after you reported it. I apologize that no one reached back out to you within the time frame you expected.

I'm glad to see that you're saving money again with your solar. I'm sorry that we didn't see eye to eye on this one, but feel free to reach out at any time! We're here to help.

Best,
Evan H

Aug. 9th, 2019

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John Mahoney Orlando, FL

This is an amazing company! Very organized. the customer service is unmatched. We got our panels installed for free and eliminated our $600 electric bill to duke!

5 years ago

Reply from Blue Raven Solar

Thank you for choosing Blue Raven for your solar system! It's really incredible the impact that owning your system can be. And your savings are only going to increase as Duke raises their prices! Please let us know if there's ever anything we can help with. Thank you for your review!

Apr. 12th, 2019

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Joseph Bolus Meridian, ID

Blue Raven replied with the same cookie cutter response they have been posting. Also, I advise people to just go with Tesla Solar. For the $20K that Blue Raven charged to install a measly 4.72 kW system... Tesla Would have installed a 6.5-7kw system for the same price! To install the needed panels that we actually need to reach 5kW to generate 100% energy as we stated many times since the beginning, Blue Raven is asking us to pay an additional $3k! So $23K for a 5kW system where you can go with Tesla instead and get a 6.5-7kW system for $3k less! Most importantly, they use cheap solar panels made in China where Tesla uses quality/efficient panels made in their Gigafactory 2 photovoltaic cell factory Buffalo, New York.

5 years ago

Reply from Blue Raven Solar

Joseph - It looks like there’s been a misunderstanding around net metering. Since your system was installed during May, you haven't had an opportunity to build up the necessary utility credits to offset your power bill. Utility credits are generally produced during the spring and fall when the days are still long, but AC usage is down. With your system being so new, you haven't hit this credit production cycle in the year yet. A larger system would have meant purchasing additional panels that would have been impactful for only the first few months before entering the credit cycle. We understand that having a utility bill during this energy transition can be frustrating, which is one reason you were included in the Blue Power Plus promotion for 18 months of free solar power. This lets you go solar and enter the credit cycle without worrying about your solar loan for 18 months. Your system has been producing since May 18, 2018 and has produced within 99% of the kWh expected at this point in the year. Besides entering the credit cycle, additional energy usage falls outside your guaranteed production and doesn't reflect a shortcoming on your system or our calculations. We designed a 4.72 kW system to meet the energy needs you provided us at the beginning of the sales process. As long as you don’t use more energy than previous seasons, your system will offset your utility consumption once you enter the credit cycle. It just needs some time. Solar panels are a long-term investment and we make the annual production guarantee clear in our sales materials and contracts. We will continue to honor the guarantee and ensure that your system is working effectively for you and your family. If you would like to discuss this further, you can reach me, Joseph, at 855-205-2530.

Nov. 19th, 2018

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run away Cary, NC

let start at the beginning my 1 appointment for sale person to come to my house wait for hrs to have a no show & no call. So we made a 2nd appointment only to get a call a few day later telling that it wasn't in the system they weren't sure what happen OK we made a 3rd one WOW they showed. The sale person Doug told us we need 29 panels at 35,000 and there be no extra charges what you is what you will pay. then they had a gentlemen look at roof and other thing so the roof was good but it may need to be replaced in 10 yrs or so and if they would need to come back to take the panels down it will be a chage to do that you know what they will 10 yr. from now so we said let do it all together and make it one loan. ok solar system 35,000 roof 6,250 here were it get good there will be ADDITIONAL OF 1,500 FOR rolling it into the loan that the loan co was charging. So I called and asked about what Doug told what you see is what you will pay will you honor what I was told or can you take the 1,500 off the price of the solar I was told no bottom line is that for 1,500 hundred dollars they let me walk and now there out 35,000. I had talked to NC SOLAR gave me a low price BEWARE I HAVE A PROBLEM WITH CO THAT LET THERE SALE SAY WHAT THEY WANT AND NOT HONORING THEM IT CALLED DISHONEST

6 years ago

Reply from Blue Raven Solar

To ensure that solar doesn't create unexpected issues for our customers, we scheduled technicians to audit the condition of the roof and electrical work of your home. This took place after you spoke with Doug and scheduled the audit. From the audit, we recommended a re-roof because it would have been costly for you to remove panels in several years for roof repairs. With this addition to your loan, the financing company for your system included a financing charge. Blue Raven wouldn't have made any additional profit off of these changes and was only looking out for your interests in the proposed addition of work. Very few of our proposals require adjustments like yours after the audit. In the cases that they do, our customers receive no penalty for choosing to not go forward with their solar project.

Nov. 19th, 2018

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Hunter Scott Brigham City, UT

The Sales Rep was very proffesional and knowledgable about the product. Answered all our questions and provided informative, detailed information about our options for solar power.

6 years ago

Reply from Blue Raven Solar

Thank you for your review Hunter! We're really proud of our sales team. We're thrilled you too had a great experience with them! Let us know if there's ever anything we can do to help. Thank you!

Nov. 19th, 2018

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Larry Altamonte Springs, FL

So this guy is at our door, can't remember his name, right at dinner time. We stop what we're doing to listen to what he has to say. He seems to be a nice guy, very professional and knowledgeable. I listen to the whole story and am somewhat interested. I provide him lots of my personal information including enough for him to check my credit. He assures me that he will call me the next day and let me know if my house and my credit qualify to move forward. Next day comes and goes and I don't hear from him. A couple of weeks go by without hearing anything. Then I get a letter from this finance company telling me I have a 40k line of credit. Who the heck authorized that? So I have to call them to cancel. Still haven't heard from the guy that caused us to have a very late dinner.

7 years ago

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Allison Minnick Hillsboro, OR

Blue Raven is a terrible company, the product is expensive and the customer service is awful. When you call you always get someone new, they never can answer questions and if you have an issue good luck getting a callback. They are vague, our system was not connected in time and we ended up with a high electric bill and a new payment, which we were told would not be the case. They were not aware of Oregon state regulations in regards to installation so they blamed this on our late service, they also tried to blame PGE, but PGE had verified that 5 other homes in our neighborhood were having the same issues and only one home was actually working.They cracked our support beam in our garage and drove screws through our roof showing through in our underhangs. Very shoddy work. They never come on time, the paperwork is late, they can not explain contracts, they email you weeks after you are suppose to receive information, and text message you different messages than what they talk to you about on the phone, not very organized. AVOID The only person who has been the slightest bit helpful was the sales rep., I would recommend him.

7 years ago

Reply from Blue Raven Solar

Allison – We’re sorry to hear you didn’t have a good experience. When entering your area we definitely experienced some learning curves and we apologize that this resulted in your experience being sub-par. We’re thrilled to see that your system is producing beautifully. In 2018 it produced 100% of it’s estimated production. If there’s ever anything we can do to help, please reach out. We’d love to work to earn your satisfaction again.

Feb. 11th, 2019

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JJT Beaverton, OR

I have a large no soliciting sign 1" under my doorbell for many reasons. The first time Blue Raven showed up was on a week night at 8:30pm. I was shocked they were there so late, disregarded the sign, rang my doorbell and proceeded to lie to me that thy weren't selling me something. I asked them, politely, to leave after telling them we were not interested. I also asked them not to come back. Tonight, Friday night, two new sales people showed up, this time at 7:45pm, rang my doorbell (yes, the sign is still up) and started going through the same shpeel. They're not selling me anything and would like 2 seconds. When I said no and asked them for a second time not to come back the rep raised his eyebrows, rolled his eyes and flippantly said 'well good nigt then'. Seriously! It doesn't matter why I have a no soliciting sign (baby sleeping, barking, old and agitated dogs, not interested, you name it) a company should be respectful of the homeowner's wishes. This sales tactic tells me that their training and customer service is not a priority. After reading other reviews here, I'm not surprised. Not impressed.

8 years ago

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Kate hutton Salt Lake City, UT

I do not have their product but their sales people stopped at my home yesterday. When the asked if I had considered solar energy, I explained I am 100% solar powered at my home. Simple mistake not noticing all the big panels all over my garage, right. At this point the company rep. had smart mouth comments about our purchase and the company from whom we purchased. I had been perfectly polite and friendly through the entire conversation. Now, I want the mouthy young man to know that is NO proper sales tactic! I will NEVER recommend his company to anyone who asks me about solar companies! And those who read this may find it as off putting as I do.

8 years ago

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Justin Powell Salt Lake City, UT

The install went great. I needed the to come back and move the meter to get my trailer out they were there the next day no problem. When it came time to get tax info our talk to my sells rep, it was almost two months when I called blue raven and told them to tell my sells rep not to bother we were done with him. I still had some unanswered questions so I needed a new sells rep to contact me with some info I got a message to call him when I called I was put on hold then hung up on. Don't worry blue raven I will figure it out myself.

8 years ago

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robert johnson Union City, NJ

If you live in NJ this is the best solar company. Not only do they have the least expensive rates and fastest time to install, but they give you 6 months free power!!

8 years ago

Reply from Blue Raven Solar

Hi Robert, thanks for your review. We appreciate your business. - Abigail W., Blue Raven Solar

Dec. 16th, 2020

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Peter Gilbert Salt Lake City, UT

Great to work with Blue Raven. Answered all the questions I’ve had about Solar. They did all the work to get it approved by HOA, City, and power company. Painless process!

10 months ago

Reply from Blue Raven Solar

Hi Peter, thanks for taking the time to leave us a review! We are glad that the process was smooth and painless! Enjoy your solar savings! -Brenden B.

Jan. 15th, 2024

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Erin Capitena Denver, CO

Blue Raven has been so easy to work with - great sales rep, good communication about design plans and permitting, great install team, and provides expectations regarding next steps. Highly recommend!

2 years ago

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Stephen Manley Independence, MO

Super easy and great to work with! The whole process was as painless as possible. Only reason it isn't 5 stars is because there was some trash and installation items left in the yard when the install was done that we had to clean up.

2 years ago

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D Thatguy Seattle, WA

The installers of crew 4 were great. Worked with me on the cable path to the box to make it less visible. Installed in a day, cleaned up after themselves, overall good experience.

2 years ago

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Tricia Callahan New Orleans, LA

Blue Raven handled all of our permits, including the paperwork with our HOA. They made the process clear and simple. They communicated with us every step of the way, from the array design to post-installation inspections.

2 years ago

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Verified Customer

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Logan Morris Kuna, ID

Professional and friendly service. Made the whole process simple and pain-free.

3 years ago

Reply from Blue Raven Solar

Thank you so much for your kind words, Logan. We really appreciate you taking the time to share your experience with us. Have a nice day! - Samantha H., Blue Raven Solar

Mar. 2nd, 2021

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Verified Customer

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Joy Cheney Charlotte, NC

we liked the sales representative and the way the panels look

3 years ago

Reply from Blue Raven Solar

Hi Joy, thank you for taking the time to review your experience. We appreciate your support. Enjoy solar savings! - Samantha H., Blue Raven Solar

Mar. 2nd, 2021

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Verified Customer

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Thomas Dalton Winston-Salem, NC

EASE OF WORKING WITH AND THEY MADE SURE MY CONCERN WAS MET. ALL WORKERS WAS VERY NICE.

3 years ago

Reply from Blue Raven Solar

Thomas, we really appreciate you taking the time to rate your experience. Thanks for your review! - Samantha H., Blue Raven Solar

Mar. 2nd, 2021

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Verified Customer

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Jay Clayton, NC

Just the facts Ma'am. My Salesman Steve was honest, accurate and informative.

3 years ago

Reply from Blue Raven Solar

Thank you so much for your kind words, Jay. We really appreciate you taking the time to share your experience with us. Have a nice day! - Samantha H., Blue Raven Solar

Mar. 2nd, 2021

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Verified Customer

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Nicole Hegewald Salt Lake City, UT

Service was great as was communication through the whole process.

3 years ago

Reply from Blue Raven Solar

Thank you so much for your kind words, Nicole. We really appreciate you taking the time to share your experience with us. Have a nice day! - Samantha H., Blue Raven Solar

Feb. 26th, 2021

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Verified Customer

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tom stear Boise, ID

Competitive pricing, great communication, caring team members.

3 years ago

Reply from Blue Raven Solar

Hi Tom, thank you for leaving a review! We are so glad to hear you enjoyed working with our team. Please reach out if you need anything in the future! - Samantha H., Blue Raven Solar

Feb. 26th, 2021

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Verified Customer

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Elizabeth Cabral Concord, NC

Ryan was extremely helpful and patient with all my questions.

3 years ago

Reply from Blue Raven Solar

Hi Elizabeth, thank you for taking the time to review your experience. We appreciate your support. Enjoy solar savings! - Samantha H., Blue Raven Solar

Feb. 26th, 2021

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Verified Customer

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sydney lapidus Aurora, CO

The were on time knowledgeable but they came with the wrong panels and not the animal guards.

3 years ago

Reply from Blue Raven Solar

Thank you so much for your kind words, Sydney. We really appreciate you taking the time to share your experience with us. Have a nice day! - Samantha H., Blue Raven Solar

Feb. 26th, 2021

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Verified Customer

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Rod prenn Hurst, TX

Think they did 3 job for me. They kept you updated of what they do. Very courteous with customer.

3 years ago

Reply from Blue Raven Solar

Rod, we really appreciate you taking the time to rate your experience. Thanks for your review!

Feb. 26th, 2021

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Verified Customer

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Kody Greeley, CO

They followed thru with all they said they were going to do but the beginning was a rocky start.

3 years ago

Reply from Blue Raven Solar

Kody, we really appreciate you taking the time to rate your experience. Thanks for your review!

Feb. 26th, 2021

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Verified Customer

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Darlene Williams Columbia, SC

They were professional and very helpful with all steps of the process.

3 years ago

Reply from Blue Raven Solar

Hi Darlene, thanks for leaving a review! We are so happy your experience with Blue Raven Solar has been a positive one. Please don't hesitate to reach out to us with any questions you have about your system! - Samantha H., Blue Raven Solar

Feb. 26th, 2021

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Verified Customer

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Steven Snow

Quality of the work is 5 and was able to complete the project quickly.

3 years ago Edited January 10, 2024

Reply from Blue Raven Solar

Thank you so much for your kind words, Steven. We really appreciate you taking the time to share your experience with us. Have a nice day! - Samantha H., Blue Raven Solar

Feb. 26th, 2021

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Verified Customer

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Scott Cameron Tualatin, OR

GREAT JOB,VERY PROFESSIONAL, LOOKS GREAT, SAVES TONS OF ELECTRICITY

3 years ago

Reply from Blue Raven Solar

Hi Scott, thank you so much for taking the time to leaving a review! Enjoy solar savings! - Abigail W., Blue Raven Solar

Feb. 3rd, 2021

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Verified Customer

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Joseph Allen Orem, UT

Excellent product, no maintenance, and keeps Home extremely energy efficient!

3 years ago

Reply from Blue Raven Solar

Hi Joseph, thanks so much for your review. We are glad you are enjoying solar savings. Please reach out if you need anything in the future! - Abigail W., Blue Raven Solar

Jan. 7th, 2021

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Verified Customer

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Evan M.

Easy to work with and easy to understand pros and cons of investing in solar.

3 years ago

Reply from Blue Raven Solar

Hi Evan, thank you for reviewing your experience. We are glad you enjoyed working with our team. Enjoy solar savings! - Abigail W., Blue Raven Solar

Dec. 29th, 2020

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Verified Customer

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Jon Belvin

Great company to work with. Easy installation and they save us a ton of money

3 years ago

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Verified Customer

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Michael

They keep me informed step by step and listened to what I wanted.

3 years ago

Reply from Blue Raven Solar

Hi Michael, thank you for the review. We are glad you enjoyed your experience with Blue Raven Solar. Have a good day! - Abigail W., BRS

Dec. 14th, 2020

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Verified Customer

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Nick Armstrong

very professional, customer focused and follow-up on every step of the process.

3 years ago

Reply from Blue Raven Solar

Hi Nick, thanks for leaving a review. We are glad you enjoyed working with Blue Raven Solar. Have a nice day! - Abigail W., BRS

Dec. 14th, 2020

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Verified Customer

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Allison Johnson

Very efficient and professional from the sales to installation

3 years ago

Reply from Blue Raven Solar

Hi Allison, thank you for your review. We are glad to have you at Blue Raven Solar! - Abigail W., Blue Raven Solar

Dec. 14th, 2020

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Verified Customer

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Charles Tansey

I have no problems. They have been all They said they would be.

3 years ago

Reply from Blue Raven Solar

Hi Charles, thank you for your review. Enjoy your solar savings! - Abigail W., Blue Raven Solar

Dec. 14th, 2020

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Verified Customer

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Bob Andersen

easy to work with.. from sales to install.. good communication

4 years ago

Reply from Blue Raven Solar

Hi Bob, thank you for taking the time to review your experience. We are thrilled to hear it was 5-stars. Have a great day!-Maddie E., Blue Raven Solar

Nov. 24th, 2020

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Verified Customer

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Clifford Smith

Courteous, friendly, and did not pressure us into purchasing.

4 years ago

Reply from Blue Raven Solar

Hi Clifford, thank you for taking the time to leave a review. We are so happy you had a 5-star experience. Please let us know if you ever need anything.-Maddie E., BRS

Nov. 20th, 2020

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Verified Customer

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Eric

They were easy to work with and kept in touch during the process.

4 years ago

Reply from Blue Raven Solar

Hi Eric, thank you for leaving a review. We really appreciate your business and loyalty. Enjoy you day!-Maddie E., Blue Raven Solar

Oct. 22nd, 2020

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Verified Customer

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Skip Hendrickson

Because I'm still paying a $40 to $60 electrical bill every month call customer service and nobody would help me with this issue

4 years ago

Reply from Blue Raven Solar

Hi Skip, would you mind emailing me at reviews@blueraven.com with your most recent utility bills. The most common reason our customers may have higher bills than expected is because they are using more energy. Please reach out to me and I will be happy to address your concerns. Thanks, Maddie E., Blue Raven Solar

Oct. 23rd, 2020

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Verified Customer

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Samone

4 years ago

Reply from Blue Raven Solar

Hi Samone, thanks for taking the time to leave a review. We are so happy you had a 5-star experience. Have a nice day!-Maddie E., Blue Raven Solar

Sep. 30th, 2020

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Verified Customer

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Bessie Bell

The company overall is pretty good. Could improve on communication to the customer.

4 years ago

Reply from Blue Raven Solar

Hi Bessie, thank you for leaving a review of your experience. We appreciate your feedback. Have a great day!-Maddie E., Blue Raven Solar

Sep. 30th, 2020

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Verified Customer

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George L. San Miguel

The process seemed streamlined and relatively easy to follow. Staff was responsive to inquiries.

4 years ago

Reply from Blue Raven Solar

Hi George, thank you for taking the time to leave a review. If you have any feedback on how we could've made your experience 5-star, please email me at reviews@blueravensolar.com. Have a nice day.-Maddie E., Blue Raven Solar

Sep. 25th, 2020

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Verified Customer

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Lee C Kulbitski

when there were issues initially, they came right out and fixed them

4 years ago

Reply from Blue Raven Solar

Hi Lee, thanks for taking the time to leave a review of your experience. We really appreciate it! Have a great day.-Maddie E., Blue Raven Solar

Sep. 29th, 2020

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Verified Customer

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Ken Zabel

Overall I am pleased with the results! Our electricity bill is usually under $10,00

4 years ago

Reply from Blue Raven Solar

Hi Ken, thank you for taking the time to leave a review. If there is anything we can do to make your experience 5-stars please email me at reviews@blueravensolar.com. Have a great day!-Maddie E., BRS

Sep. 29th, 2020

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Verified Customer

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Michael Greenbaum Broomfield, CO

My electric bills are much higher than promised. Very disappointed. If interested why you can call me on my cell

4 years ago

Reply from Blue Raven Solar

HI Michael, I am sorry to hear you are disappointed with your savings. I just took a look at your account and your system is currently producing at nearly 100%. If you have any other concerns, please email me at reviews@blueravensolar.com. Have a nice day, Maddie E., BRS

Aug. 20th, 2020

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Verified Customer

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Traci Layton, UT

We haven't had any problems, everything has been running smoothly.

4 years ago

Reply from Blue Raven Solar

Hi Traci, thanks for leaving a review. We really appreciate it! Have a great day.-Maddie E., Blue Raven Solar

Aug. 26th, 2020

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Verified Customer

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Hunter Idaho Falls, ID

Easy to work with. Did all the stuff needed to get the solar panels on my house

4 years ago

Reply from Blue Raven Solar

Hi Hunter, thanks for taking the time to leave a review. We appreciate your business and support. Have a great day!-Maddie E., BRS

Aug. 19th, 2020

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