Auric Energy Reviews

UPDATE for my previous review: To resolve our dispute with Auric, they came to us with a couple of settlement options to compensate for the difference in the financing terms that we were told from the salesman vs. the actual financing terms they had and for the fraud we experienced (though the police nor Auric can’t prove there was or wasn’t fraud.) We agreed with one of the settlement options and are keeping our solar. We feel this dispute was resolved the best it could be considering all the circumstances involved and feel it was a fair resolution. We appreciate that Auric gave us options, provided good customer service, and took responsibility for what the salesman told us. We were always happy from the beginning of the project with the how the solar was installed. We feel the quality of the solar panels is the best available and we like how they were setup so that each one works individually, that the installation was professionally done and looks great and that we received great customer service throughout the installation process of the project as well. Just a word of warning about Docusign if you are looking to do solar on your home or use any kind of financing for any project for that matter. Make sure and take precautions for fraud possibilities through Docusign and make sure you receive the approved loan documents for the project, before you sign any kind of contract for any project that you will be using financing for. Of course, read through the fine print of the financing to make sure you understand the financing terms before the project contract is binding and before any kind of installation starts on your project. And then make sure you have a copy of these loan documents that you sign in your possession before the project contract is final. Also, if you are going to sign through Docusign, make sure all documents come to you through your email and only sign on your home computer that has a static IP address. Do not sign from any mobile device of your own or the salesman’s device like a smart phone or tablet. And when you sign, use your finger (if your home computer has a touch screen) or your mouse to write out your signatures rather than choosing a digital signature font. I would even go so far as to say to call customer service of the company you are working with after each document is signed to verify they only record of documents you signed that you also have in your possession and nothing more.

We had a representative come to our home for an estimate. The rep was friendly, informative and low pressure. We ended up not going with Auric because they were more expensive than the other quotes we received. They did have a few extra customer service perks included in their price but I didn’t feel they were necessary.