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ATX Solar Reviews

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6.5

Overall Score

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4.5

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24 Reviews

Review Breakdown

5 grade

79%

4 grade

4%

3 grade

4%

2 grade

8%

1 grade

4%

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Quality

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Service

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Rylee Hendrix

I am extremely dissatisfied with the service provided by ATX Solar regarding my solar system. My micro-inverters have been consistently offline and unresponsive, and despite repeated attempts to reach out for assistance, it has taken weeks—sometimes months—for anyone to come out and assess the situation. As of now, I am still waiting for a meaningful update. In the meantime, I am forced to continue paying my electric bill as if I never had solar panels, while also covering the cost of the solar system itself. I have contacted the company multiple times via email and even had a conversation with an Enphase representative. The Enphase representative suggested that the issue may be related to wiring from the initial installation. However, no action has been taken, and I am left in limbo with no clear resolution in sight. To make matters worse, I have been unable to get a timely response from the company. My attempts to escalate the issue have gone unanswered for weeks, and whenever I try to call, I am directed to a single point of contact who never answers. This lack of communication and failure to address critical issues is completely unacceptable. I strongly urge potential customers to reconsider, as the service and support have been far below expectations. At this point, I am desperate for a resolution and would appreciate any update on when this matter will finally be addressed.

2 weeks ago

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Rodney

Madison C did a great job of steering us through the process. We only did a partial but it is paying off big time. Detractors say, "Yeah, but how much money per month are you paying?" I usually say I don't care because my savings monthly more than makes up for it and I anticipate it enhancing the sale of my home some day. The system works great the analytics are helpful and cool. Neighbor's bill last month was over $300. Ours was -$53!

1 year ago

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Ed Fiedler Austin, TX

The whole process was easy and comfortable. Madison was such a good explainer! We understood everything, from the way the system would work, to how it would interact with Austin's power grid, to the loan details and rebates. Everything just felt right, on the up and up. 10 out of 10!

1 year ago

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Eydie Austin, TX

I think y’all are great and very knowledgeable and helpful. You helped me better understand the overall process and what to expect. Great follow up when I had questions. I’ve already told many of my colleagues and friends and told them if they ever want to go solar y’all are the ones to call.

1 year ago

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Matt figueroa Austin, TX

The solar panels are not producing enough to cover my electricity cost nearly what I was led to believe they would. I have a 1 for 1 buy back for solar and I try to use only during the day. Out of the last 13 months I was only negative on my bill for three months and they do roll over the credits....this was supposed to be sized over what I used in the past. Not sure it was based on what we are seeing... not a good investment.

1 year ago

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Tricia

The whole process was efficiently organized and followed through. Attention to details and clean work was done as the panels were installed. Highly recommend ATX Solar.

1 year ago

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Victoria Dilks Round Rock, TX

I had an amazing experience with ATX Solar. They were incredibly educational, friendly, and never pushy. Caleb guided me through the solar options with patience, making the whole process enjoyable. I received timely updates from their project management team and they were always a pleasure to speak with. A top-notch choice for anyone considering solar energy!

1 year ago

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James Wilson Round Rock, TX

Very quick once installation started. A couple of minor problems once installed, but nothing they didn’t address immediately!

1 year ago

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Jody Lara Houston, TX

I had a great experience with ATX solar they got the job done in a timely manner and Madison was awesome to work with. She even came through months after when I had a small issue and made sure I got everything taken care of.

1 year ago

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Reply from ATX Solar

Thank you, Jody! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 23rd, 2023

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Michael Peter Pflugerville, TX

The ATX Solar team worked fast, kept me super informed, and were extremely conscientious about the quality of the work and making sure everything went smoothly. The system works perfectly! I love it.

1 year ago

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Arvell Sullivan San Antonio, TX

I was informed every step in the process. The team responded quickly to my concerns. Caleb followed up about 1 week after installation to ensure all was going well. He noticed 1 of the panels was not producing at the same rate as the other panels and the issue was quickly resolved.

1 year ago

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Joe Currivan Salt Lake City, UT

ATX Solar provided my home with a really reliable, properly-sized solar panel system for a very good price! They delivered just as planned. The customer support is very good as well! I recommend them highly.

1 year ago

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Allison Pflugerville, TX

Great service, installation and products from ATX Solar. My system performs magnificently. Very happy to have worked with ATX Solar and their installation team.

1 year ago

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Ajay Patel Austin, TX

They were just a broker and handed me off to M2 Power Solutions. M2 was terrible to work with, and ATX Solar provided no support. From the time I signed my contract to my panels being turned on was over six months. I had to start payments two months before I had an operational system. One day, I come home to a bunch of guys from ATX Solar on my lawn flying a drone over my house to take pictures of my solar array. They said they were taking those pictures for me, but I never received them. Overall a very weird experience, and I would not recommend this company.

1 year ago

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Michelle Laredo, TX

Customer service was top notch, we are completely satisfied.

1 year ago

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John Houser Houston, TX

Overall pleased with the service. Delivered exactly what they promised

1 year ago

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Pamela

Was working great and not costing much over the monthly agreed payment until last month. The monthly plus what I used over that amount was$490. That's twice the highest electric bill I've ever paid. I called and was told they could check the system but it's$300 and they couldn't trek me that after paying that that it would improve theusage.

1 year ago

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Chuck Vail TX

This company is great at sizing quality materials for your home . they are upfront about what your expectations should be.

1 year ago

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Reply from ATX Solar

Thank you, Chuck! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 22nd, 2023

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Kevin Round Rock, TX

Customer Review Video

1 year ago

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Russell Pflugerville, TX

Caleb, the salesman, is awesome! He answered all of my questions and is extremely helpful!

1 year ago

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Sophia Khan Katerini, 61

Caleb was very knowledgeable and guided me through the entire process

1 year ago

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RangaRajan SV

They are very professional and committed through the process.

1 year ago

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Luiz Roma Round Rock, TX

Amazing working by the crew ! Mike, Madison and team !

1 year ago

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Andrew S Austin, TX

Quick and painless. Great service! Highly recommend.

1 year ago