AMP Smart: Read 48 User Reviews From Real Homeowners

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Verified Customer

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Sarah Ellis

I am very pleased with the system and appreciate that the few issues that did arise during the installation were resolved to my satisfaction. The sales agent was honest snd straightforward in all our dealings. Thank you.

3 months ago

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Verified Customer

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Sharon Harmon

I liked the way the representatives reached out to make sure everything is working fine with the panels the company Titanium Solar that installed them not happy with them at all, I also like the fact that I’m able to go online and track the usage and the equipment if it’s working fine or failing, it makes it very easy to know when there’s a problem

4 months ago

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Verified Customer

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Rose Ulrich

Professionalism and pride represented from first contact...at my door... to installation...to service! Valuable product & trustworthy company !

2 months ago

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Verified Customer

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Chris Robertson (Chris's Workshop)

The whole process was very easy. I was approached via a door to door salesman who i almost sent away. However i've been curious about solar panels so i spoke to them. After figuring out specifics like energy savings and price i was sold. The installation process was super quick too and it was pretty neat seeing my solar panels go up. Overall a great experience and would recommend to anyone lookong to go solar

8 months ago

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Verified Customer

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Andy Lucas

Outstanding service and support. The team who installed and set things up were superb! They answered all our questions, explained everything, and made suggestions that improved the overall experience. We couldn't be more pleased!

8 months ago

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Amanda Peters

This company did not hold up services and was requested on multiple occasions to cancel contract. When terms were up of the 60 month contract they auto renewed the contract for 60 months without any notification. This is illegal for any context over 12 months.

2 months ago

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Connie Cervantes

Series of issues from the get go. I was a previous customer looking to reconnect my system. The company has no record of my equipment or address, yet I paid them under contract for 3 years...very concerning. It turns out my equipment/account was wrongly set up under my sister's name. There's been lots of back of forth between customer service, myself and my sister - we've been fully cooperative, and trying to get system/account setup properly. A technician came out and left because he said my account wasn't setup correctly. The last straw for me was when they told me they couldn't move forward with my account because there was a past balance (from last month) and that we had to pay. Neither my sister or myself have had service. Confusing and Frustrating! I'm just done with this company, stay away and avoid the headache.

4 months ago

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Verified Customer

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Barbara Woods Simmons

Mostly everything is fine, but I have not been able to get the app on my cellphone. Also the sales representative said I would be getting a alarm system, which I never did and also, he told me that I would be offered a grant for 5 figures that I could keep and pay it all back or keep as much as I wanted and pay that amount back.

7 months ago

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Verified Customer

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John B

The efficiency of the plan and installation.

3 months ago

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Sheron Keeling Winston-Salem, NC

I am very impressed with the customer service representative Jacky. She is patient, reliable, trustworthy, hardworking, compassionate, knowledgeable and understanding. She has responded to my concerns and addressed my issues. Jacky is a asset to Amp Smart, they need more employees like her and Jacky enjoys her employment. Thank you, Jacky, you are the BEST!

1 year ago

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Verified Customer

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Topher Cool Fargo, ND

My Enlighten app constantly reports gateway meter measurement errors and I can’t get anyone to fix it. I have called many different times, am always told a date someone will be there and they never show up and never inform me. On the day of “monitoring appointment” the error stops for a couple days. The techs never let me know they are there despite my requests, so I never have a chance to ask any questions. The numbers on my Enlighten app do NOT ADD UP. Example: 28Feb I produced 4.5kW, used 1.5kW, exported 10.0 kW and the app reports 100% grid dependence. And nobody wants to fix it, apparently. Maybe this review will get someone’s attention and overhaul my experience with your company. So far I keep getting lied to about service dates and put off until “scheduled monitoring appointments” that are apparently failing to address the issues. Note: it isn’t David F’s fault (salesman)

11 months ago

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Verified Customer

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Tony Williams Lexington, NC

Once you sign a contract the reps seem to sever ties with you and don’t follow up to see how your system is working for you. This occurred with the security system and solar panel installations. I can always call the company if I have a problem so this isn’t that big of a deal, it was just something I noticed.

1 year ago Edited March 6, 2024

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Elaine Smith Vidalia, GA

Called in about a Certificate of Insurance on my Alarm System. The CS representative was very knowledgeable, personable, and went above & beyond. CSR is the “face” of any company. I give this experience and Rep. 5 Stars!!

1 year ago

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Marshall Johnson Indianapolis, IN

Representative Justin D was very informative and answered all my questions . Got the panels installed in January , looks great . Offset was 75% but I haven’t gotten a utility bill yet . Installation was 7 hours long . The master electrician was a great guy . So far so good

1 year ago

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Edith Pena

They need more communication with clients. My project took way too long to complete. I was paying my electricity bill plus the solar panels bill for over a year.

6 months ago

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Pam Walker

I purchased a security system and solar panels through Amp. Soooooo sorry I let these people in my house. I have called to talk to someone regarding my issues with the contract on my solar panels and I usually wait long periods of time waiting for someone who will not answer because I have asked to talk to a manager or and being told someone will get back to me. I have been lied to about the solar panel tax reform monies I would get back at tax time. They wrote my contact up based on me giving the monies back to reduce my monthly payments. I never got a dime back at tax time due to I am not considered earned income. I have been lied to in the beginning that my panels would be covered in case of fire. I was contacted by one of their representatives to finance, paying off my panels when I told them I was not going to refinance my panels due to the interest rate. They went ahead and tried to finance it thereselves. I found out by being informed on my credit report. Buyers BEWARE! Stay away from this company, so tired of companies like this doing customers wrong.

1 year ago

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bobbi kennell Louisville, KY

We had solar panels put in on the back of our house thinking this is going to be so great which it still may be we don't know we had it put in a while back and we still have yet to have anyone inspected so we can get it going so actually we've just got it sitting on the roof doing nothing because no one's come out to inspect it so the company keeps telling me it's out of their hands and lg&e is just way behind that is fine but I can't give a recommendation to my friends that want to go solar because I don't know if it's any good or not it's not working so until then I can't give a reference all I can say is right now it's terrible because it's just sitting on my roof and has been since I put it in so if you use this company just be prepared to have solar sitting there doing nothing for longer than you ever expected maybe one day I'll get to save some money I don't know. I spoke with someone down the road that had solar put all across the front of their house and he said within a week someone inspected his and he's been saving money since I wished I had went with someone else but it's too late so all I can do is wait

1 year ago

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Alan Mullins Shepherdsville, KY

The equipment barely made it a year before having to call tech support every month, every time the internet disconnected due to down lines, maintenance, or even heavy weather the system would need to be reset from AMP smarts side. I rode out the contract and had called them in April of 2023 to cancel service. Paid off the amount needed in order to cancel and was told a removal team would call me back. When calling them back to schedule a removal i was informed that is not something they do, so I removed the equipment myself. I then get an invoice 3 months later. My contract had been renewed since I never sent in an email or letter, which I was never informed about by the customer service team when paying off my balance to cancel. So I immediately contact them, get told by customer service and got a reply. I was told by the representative that was all that was needed and have now been sent another invoice, told my contract has auto renewed for 5 years, and that if I want to cancel its going to be $1500. When speaking to both customer service and loyalty team no one will assist in figuring this out or even what to do since I no longer have the equipment.

1 year ago

Reply from AMP Smart

Hi Alan, we would like to help alleviate any frustrations that you may be experiencing due to issues with your system. To quickly diagnose any issues with the equipment, please contact us either by phone at 800.817.3918 or email us at customer.service@ampsmart.com. Please reference this review and provide your contact information in the email, so that we can quickly look up your account.

Sep. 26th, 2023

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Tori Freeman Huntsville, TX

BEWARE this company and their sleezy sales tactics, false promises, and overall disregard for customer satisfaction. The salesman (I believe Jack) who sold us the system several years ago made all kinds of promises of what their system could do, then pressured me into signing the contract ASAP because his tech guy was leaving town tomorrow morning but could be on his way over if I signed immediately, leaving me no opportunity to read the contract. Major mistake. READ EVERY SINGLE DETAIL OF THE CONTRACT BEFORE YOU SIGN. He also failed to mention the 3 day cancellation period. Nothing we were promised about the systems capabilities came to fruition. For example, the alarm is “so sensitive” that if it hears any glass breaking, it would notify the police in case it was someone breaking a window. When my son accidentally shattered a bowl, right by the alarm system, nothing happened. Also, we ended up moving to a town where AMP does not even service and they still refuse to let us out of our contract. Then most recently, they raised our monthly rate without any kind of notice. After reviewing our contract, this should not have happened. But I guess only their customers have to abide by their contract, and they are free to do whatever they please. These people are wolves only looking to make a profit and with no regard for anyone’s actual safety.

1 year ago

Reply from AMP Smart

Tori, we are sorry to hear about this! As far as the glass break sensor in the panel, the sound of glass breaking is usually within a specific frequency range that other materials might not fall in. So, if the bowl was made of ceramic and not glass, it shouldn't cause the sensor to go off. To address the issue of the move, we have several options available for your new home. Please give us a call at 800-817-3918 so that we can go over each option to find the one that is right for you.

Jul. 19th, 2023

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Michelle Jones

I signed a contract with AmpSmart while in brain fog from Chemo, menopause, and on narcotic pain medication- while home alone. The services rarely records events - last was January 4,2023! and I’ve swiped them all previously, had a technician come out who didn’t install the backyard outdoor camera. I’ve had many episodes of keypad and cameras not working. Especially not recording events. They’ve not sent a tech back out. I’ve had to sell my home due to Cancer and mounting debt; they’re refusing to let me out of my contract! They’re telling me I owe them ~$1500!!! Explain that I don’t have that type of money as I am selling my home and they/you don’t care. I’m selling to a corporation so they are not willing to purchase the alarm and I don’t need it as I am moving in with family- because I can’t afford to live alone. I’m sickened by this as they have no compassion and don’t care that there systems don’t work. I would think being heavily medicated and not in correct frame of mind would allow service cancellation- but they’re refusing. Well if I have to file bankruptcy or die they won’t get any money! I’m closing July 5th- AmpSmart can still make this right! I’ve contacted BBB & Channel 9 News would probably eat this up! I wonder how much business would be impacted? Knowing you DO NOT CARE ABOUT YOUR CUSTOMERS, but just the green they send in!

1 year ago

Reply from AMP Smart

Michelle, we are truly sorry to hear about the problems you are facing. We care about our customers, and we want to help in whatever way possible. We have financial hardship options for situations like this that we would love to share with you. Please give us a call at 1800-817-3918 so that we can review those options with you.

Jul. 3rd, 2023

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Stacy B Alpharetta, GA

I've had ADT, Brinks, and AMP Smart and by far, AMP Smart is the worst. Their equipment is janky. I've had issues with my doorbell since day one. It's been replaced and still doesn't function properly. The garage door opener hasn't worked for months and I honestly don't have the time to sit on the phone with them while they have me climb on a latter to troubleshoot it. Every time they come out for their janky equipment, it's $35. Also, the salesperson asked me to be a show home for the product and I would get $5 off each month after the first year until I was back down to the $55 I was paying with ADT. She lied. And instead, they have raised it $5 each year. I took the sign out of my yard (which was a requirement for the deal) and have told everyone to NOT use this company. I've had to troubleshoot every device they installed. It's to the point where I don't even care anymore. I'm paying $78.99 a month because I have to. I wish I could get out of this ridiculous contract and go back to ADT. STAY AS FAR AWAY AS YOU CAN!

1 year ago

Reply from AMP Smart

Hi Stacy, we are so sorry to hear that you are not satisfied with your service. We would love to address each of these issues with you and ask that you please reach out at 1800-817-3918 so that we can look further into this.

Jul. 3rd, 2023

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Tanya Perez Stockton, CA

I have never seen worst service in my life. They locked me in a 5 year contract by year 3 the system stopped working and when I called they said they could not service it unless I renewed my contract for another 5 years. I did not want to renew so I paid for 2 years for a system that did not work. In May 2023 my contract ended and I called June 3 to cancel my account and they are charging me for June again for a system that does not work. I was unable to pay until today June 20 and when I called they are now trying to charge me for July again for a system that has not worked for two years. Customer Service was not able to explain to me why I have to pay for July they said a manager would call me, but at this point I am unsure if I will be getting a call back. If you are considering a security system DO NOT use AMP Smart/Titanium

1 year ago

Reply from AMP Smart

Hi Tanya, we are so sorry to hear about the experience you have had. We can assure you that we are dedicated to the proper functioning of your system regardless of whether or not you decide to continue with us after your agreement ends. We would love to get any issues taken care of and ask that you call 800-817-3918 so that we can properly address any issues you may be having.

Jun. 26th, 2023

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Kathleen McAfee Westerville, OH

I’m mad I have to give them 1 star. Worst service ever. Cheap equipment and they have poor customer service. I tried to cancel my contract ahead of time. They told me I had to wait. I called often to complain about service and equipment. They always were too busy or said someone would get back to me within 1-3 days. The kicker is they knew I wanted to cancel and never said a word about my contract would automatically renew for another 5 years if they didn’t receive an email a month ahead of time. Ripoff! Zero protection and zero support. Use your money with someone else. I’m looking into an attorney. I’d rather pay attorney fees than give this scam of a security system one more penny. You deserve quality equipment. Don’t get scammed by these people.

1 year ago

Reply from AMP Smart

Hi Kathleen, we are sorry to hear about this experience. We can assure you that our intention is never to deceive anyone in any way shape or form. Please give us a call back at 800-817-3918 so that we can look into and resolve any issues you may be having.

Jun. 26th, 2023

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Chris Baker Santa Ana, CA

Everytime I call support they are able to handle my problems quick. I love when I dont have to wait on hold for over 2 minutes and get my issues resolved quick! Thank you

1 year ago

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Verified Customer

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DONNA BAKER

Quick delivery and installation. Cleaned up well after installation. Very pleased with solar panels - have REALLY cut electric bills!

1 year ago

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Verified Customer

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Mona Cooper

I love the customer service. The techs were all very polite n clean. They explain every step. I highly recommend AMP Smart

1 year ago

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Pedro Castillo Dallas, TX

I just finish a five years contract with amp and it was the worst service ever . And payments started 60.00 month by the time I was over 70.00 a month.and everything I need service work on my doorbell camera it was the worse experience ever. It works for awhile had it changed out twice but to get someone was not good.so I just gave up on them. Never again from me

1 year ago

Reply from AMP Smart

Hello Pedro, we train our sales representative to be upfront and transparent before, during, and after the sale. Additionally, we conduct quality assurance phone surveys and provide copies of all signed agreements to our customers on the day of the sale. A 3-day right of recision is supplied as well. This timeframe gives a grace period, which allows customers to review the paperwork they signed, contact us with any questions or concerns, and, if so desired, the ability to cancel with no penalty. If you would like to discuss this further, we ask that you contact us at 800.817.3918 or at customer.service@ampsmart.com. Please reference this review and provide your contact information, so that we can locate your account quickly and help resolve any frustrations that you may have.

Oct. 13th, 2023

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India Williams

Aidan assisted me with good customer service willing to go beyond the call of duty to make sure I got a reasonable appointment.

1 year ago

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Sheila Gibson Raleigh, NC

This is the worst security system I have ever had. He will always be troubleshooting problems from the camera to the doorbell camera. I have had them out here several times to fix my security system and as soon as they leave a day or two same problem if I could take it down and throw it in the garbage can I would but I am locked into this contract that they would not let you out of unless pay them large amount of money so if you thinking about getting out but you better run

1 year ago

Reply from AMP Smart

Hi Sheila, we would like to help alleviate any frustrations that you may be experiencing due to issues with your system. To quickly diagnose any issues with the equipment, please contact us either by phone at 800.817.3918 or email us at customer.service@ampsmart.com. Please reference this review and provide your contact information in the email, so that we can quickly look up your account.

Sep. 26th, 2023

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doris eldridge Winston-Salem, NC

I called on 5/25/23 to cancel my service. The person that answer first transfers me to customer service and after I explained to her i needed to cancel my service because I was told we only had to keep it one year, but now they are telling me 5years and that was in the contract witch we never receive and if we cancel we would have to pay $1,800.00 to get out of the contract, we never saw a contract but they had use to sign saying that we would try it for a year to see if this was something we want to keep and now they are saying they had a contract and they need to send it to use.

1 year ago

Reply from AMP Smart

Hi Doris, we are truly sorry to hear this. We strive to be transparent in all that we do, which is why we go over the terms of our agreements in recorded phone calls with our customers before and after installation. In these calls, we go over the length of the agreement and do not continue with the service unless the customer agrees. You should have also received a copy of the agreement in your email. If for some reason, this is not the case, please give us a call back at 800-817-3918 so that we can look into this further.

Jun. 26th, 2023

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Amanda Coleman

Love the customer care! Good product and people to work with!

7 months ago

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Verified Customer

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Lin Edward Yuba City, CA

The team that came to install the solar panels were very polite and helpful in answering the questions my husband had.

1 year ago

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Hayden Tomlin Waco, TX

Do not ever use, will force you into 5 year contract while covering up with “Free installation”. Panel and camera for $600 max on your own, I have paid for 3.5 years ($69 per month, $2800+), and still 1.5 years left. Panel broke, and only option to replace is $585 new panel & install fee, or New 5 year contract with $6 more per month

1 year ago

Reply from AMP Smart

Hi Hayden, we would like to help alleviate any frustrations that you may be experiencing due to issues with your system. To quickly diagnose any issues with the equipment, please contact us either by phone at 800.817.3918 or email us at customer.service@ampsmart.com. Please reference this review and provide your contact information in the email, so that we can quickly look up your account.

Oct. 20th, 2023

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Vernon Mendinghall

Horrible company. They have shady business practices. I've been trying to cancel for over two weeks. Then magically I get ahold of the department to cancel when it's less than 30 days by a day so I get charged an extra month. DO NOT GET THIS SERVICE.

1 year ago

Reply from AMP Smart

Hello Vernon, we train our sales representative to be upfront and transparent before, during, and after the sale. Additionally, we conduct quality assurance phone surveys and provide copies of all signed agreements to our customers on the day of the sale. A 3-day right of recision is supplied as well. This timeframe gives a grace period, which allows customers to review the paperwork they signed, contact us with any questions or concerns, and, if so desired, the ability to cancel with no penalty. If you would like to discuss this further, we ask that you contact us at 800.817.3918 or at customer.service@ampsmart.com. Please reference this review and provide your contact information, so that we can locate your account quickly and help resolve any frustrations that you may have.

Sep. 26th, 2023

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Kim Forcht Boise, ID

YOU DO NOT WANT THIS COMPANY!!! Find another one, any other one but this company. LIES, LIES, LIES!!!! They sell you on a one year agreement but it is really a 5 year agreement that you are stuck in. They don't care about you!! The only thing they do care about is getting your money from you each month, that's it!!!!!!

1 year ago

Reply from AMP Smart

Hello Kim, we train our sales representative to be upfront and transparent before, during, and after the sale. Additionally, we conduct quality assurance phone surveys and provide copies of all signed agreements to our customers on the day of the sale. A 3 day right of recision is supplied as well. This timeframe gives a grace period, which allows customers to review the paperwork they signed, contact us with any questions or concerns, and, if so desired, the ability to cancel with no penalty. If you would like to discuss this further, we ask that you contact us at 800.817.3918 or at customer.service@ampsmart.com. Please reference this review and provide your contact information, so that we can locate your account quickly and help resolve any frustrations that you may have.

Sep. 26th, 2023

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Verified Customer

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Austin Collins Atlanta, GA

Very patient and flexible with my schedule, would have never gotten solar if it wasn’t for them.

1 year ago

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Carlos Martinez Rancho Cucamonga, CA

Jackie was very helpful and I enjoyed doing my transaction efficiently. Thank you.

1 year ago

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Carrie Parliment Antioch, TN

I'm giving five stars for Meryl's help in Technical support she helped me with my system

1 year ago

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Jennifer Scozzari Sanford, NC

Terrible customer service. Their built-in auto-renewal policy is predatory at best. If I could leave less than 1-star I would. Equipment is also cheaply made.

1 year ago

Reply from AMP Smart

Jennifer, we appreciate your feedback and will look into this matter. Please contact us by phone at 800.817.3918 or by email at customer.service@ampsmart.com. We ask that you reference this review and provide your contact information so that we can easily locate your account and assist you quickly. We appreciate your business and want to help resolve any frustrations that you may have.

Sep. 26th, 2023

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Andy Zarate Rosamond, CA

I do like the service with the cameras system and best customer service

1 year ago

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Melissa Loeffler Noblesville, IN

Very helpful! Tyler fixed my problem after the first person could not.

1 year ago

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Verified Customer

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hongxia guthrie Bowling Green, KY

Very easy system to work with and reliable too.

1 year ago

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Norma Sizemore

They were nice and fixed my problem efficiently

1 year ago

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Garcia Chavis Chula Vista, CA

Quilt of the equipment. Great customer service

1 year ago

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Kim Wilhite Green Hill, TN

The quality of products and service are wonderful.

1 year ago

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Octavia Milligan Mt. Pleasant, SC

Thank you Shawn fir your excellent customer service . 👏

1 year ago

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Jackie Boone Louisville, KY

They solved my problems and issues were resolved.

1 year ago Edited November 8, 2023

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Doug Driggers Charlotte, NC

Liam was great. Helped fixed an issue…,,,,

1 year ago

AMP Smart Reviews

Summary of Reviews