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American Sentry Solar Reviews

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5.6

Overall Score

Star Rating

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3.6

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22 Reviews

Review Breakdown

5 grade

55%

4 grade

14%

3 grade

0%

2 grade

0%

1 grade

32%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jane Murley Columbus, OH

I have been a customer of American Sentry Solar since August 2018. Lawrence came to my home and we had a technical discussion about solar panels and different types of inverters. There was no marketing pitch as such until later after I decided to go with American Sentry Solar when I was offered some incentives that would reduce the cost of the solar system. The information was very direct, no arm twisting, and no misinformation. My panels were installed and I have been very happy with the power they are generating and returning to the grid. The installers were great, careful, neat and explained what they were doing so I understood the process. I received the paperwork for both the state and federal tax reimbursements. When I had problems with my roof, American Sentry Solar sent a person out to investigate. As it turns out the problem was not related to the panels, but to some pesky squirrels who were trying to remove one of my boots around a water plumbing vent on my roof. He caulked around the affected area and it lasted for awhile, but the squirrels were persistent. I called again and they sent someone out to replace the boot, which I paid for, but have not had any issues since. I also have a customer support team so when I have questions or perceived issues with my solar, I just call them and they help with my questions. I have been extremely happy with my solar and all my interactions with American Sentry Solar personnel over the past 2 1/2 years that my panels have been operational.

4 years ago

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Doug Jobson Pasadena, MD

I bought my house in Pasadena in 2003, from the original owners. The house was built in 1978 and had very little updates done. I received these letters from BGE every month, comparing my home's power consumption to other homes in my area. When I started this process, my house was at the bottom listing, that rated my house with all other houses. The next level was more efficient neighbors and I wanted to be at that level. I created a to do list to make the house more energy efficient, ending with installing Solar panels on my roof. I started on the outside by replacing all the windows with a better insulated model. I then replaced the roof. Then I moved inside, replacing all my appliances with energy star rated models. I then replaced all my incandescent and florescent lighting with LED equivalents. Lastly I replaced my hot water heater. At this point I had achieved my original goal of being, at the level of more efficient neighbors, but I was not done yet. I saw an add on the internet about, how this is the best time to getting Solar panels installed. How the Local, State and Federal Governments would help pay for Solar installation. I arranged for an appointment with American Sentry Solar and agreed buy Solar a 16 panel system for my house and have it installed. Now for the results, I still get those letters from BGE, comparing my home's power consumption with other homes in my area. Now I use almost half the power as the more efficient neighbors, and I am using half the power from this time last year. American Sentry Solar came out and installed a 16 Solar panels system on my roof. They arranged for the county inspector and for BGE to exchange my power meter, with a net power reader meter, that would know the difference form power used and power generation. American Sentry Solar stated that there Knew of Grants from the state and local government that would help pay for the install. Shortly after the solar panels were installed, I received a packet in the mail, with all the grants completely filled out and with return addressed envelopes. All I had to do was sign the forms were indicated and mail the grants back. About a month latter, I received a check in the mail from the State and Letter from the local government that my county property tax would be less next year. I have not done my Federal taxes yet, but I was told that I would get another 30% for the cost of the installation back, as well. I am very satisfied with the service and installation that I got from American Sentry Solar and I would recommend them to anyone interested in getting Solar for there house.

5 years ago

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robert keppinger

To: American Design and Build My Solar Experience My salesman was prompt and very knowledgeable about the function of the solar panels, installation process, pricing, and available credits. I was so impressed with him and his presentation that I signed a contract that same day! The installers arrived at the scheduled time and were very professional. They worked efficiently to install my 26 panel system and instructed me on how to monitor my daily energy production by accessing an app on my smart phone. My cost savings is enormous! I realized that I should have chosen to do this a long time ago. I am one happy customer. Thanks American Design and Build!

8 years ago

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Robert Shrader Bel Air, MD

We had a wonderful experience with American Sentry Solar and can't recommend them enough! The gentleman who came out gave us all the information we needed and was very informative. We did do some shopping around and in comparison to the leasing companies like Solar City and Vivint they were very straight forward about what they offer and how we would benefit. I can see how some people get confused about all the options with solar, so we were very appreciative that our rep took his time to explain how everything works and the difference between American Sentry Solar and everyone else. From estimate to install, everyone was a dream to work with. They were very meticulous with their work and took their time to walk us through every part of the process. If you're looking to go solar, definitely use American Sentry Solar!

8 years ago

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Karen Capitol Heights, MD

I am a pleased customer of American Solar for the past year, in terms of installation and connection to the grid there were a few hic-ups but those were ironed out, the sales individual explained the options in detail, so we chose to go with the purchase option, from having to pay bills of $400.00 in the winter to $60.00, I think that that's pretty impressive, American Solar is wonderful to have, yes they are a small company only serving one state (Maryland), but they are quite committed and knowledgeable and install the panels where the customer would reap optimum benefit, we were even fortunate to receive a rebate from the power company BGE because at the end of our year(2017) they (BGE) were unable to use all the electricity that was sent back to the grid from our (American Solar) system. I have seen the other solar companies ( namely Solar City) install panels in areas where there is tree coverage and other coverage which would affect your production and it "erks" me because in my mind they are not been fair to the customer. American Solar knows what they are doing, their installation is seamless, persons passing your home do not even know that you have a system, there are no visible tubes and such to indicate, yes if you look on the roof you would see the panels, duh!, but seriously American Solar place those panels where the customer would reap the maximum benefit, and they have a user friendly website where you can check and see how each panel is performing, that's how detailed they are. I am pleased that when I decided to go solar and be a green citizen that I chose American Solar, they are the BEST. and you have options either buy or lease.

8 years ago

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John Mericle Silver Spring, MD

We just finished shopping for solar on our house and on company to give us a proposal was American Sentry Solar. I would like to particularly mention their Marketing Director Kurt B, who spent 21/2-3 hours explaining in detail what we needed and what they could do for use. I highly recommend you at least check with this company if/when you decide to initiate a project.

4 years ago

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Vince McElhose Odenton, MD

American Sentry Solar was awesome!! They were professional, clean, on time, and delivered everything they promised. The system is top notch and working as expected. The installation was so flawless you barely notice that it's there! We couldn't be happier and we compared ours to installs done by other companies in the neighborhood. This was definitely the right call!

8 years ago

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John Bellamy Bear, DE

Very pleased with our savings so far. American Sentry Solar was very helpful in making sure all paperwork was completed on time. I was very impressed with how smooth the installation process was.

7 years ago

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Ruth Taylor

I enjoyed working with the staff at American Sentry Solar. They are attentive to the customer needs. I have received responses to any questions I had very quickly. I have had an excellent experience with the company.

8 years ago

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Kris Bel Air, MD

American Sentry Solar was a top notch company to deal with. We've had our system for about 6 months now and are already benefiting form a greatly reduced electric bill.

8 years ago

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George Whiteford, MD

American Sentry Solar was a top notch company. Warranty is outstanding and I love that they use microinverters as opposed to string inverters like many other companies

8 years ago

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Ed Chambers Hyattsville, MD

American Sentry Solar has been great to work with, top notch installation and our electric bill has been greatly reduced

7 years ago