American Sentry Solar Reviews

Could not even get to the site visit. American Sentry seemed fixated on shoving us through a standard process, tossing aside the years of monthly data on electric usage and insisting on only one power bill. They called multiple times inquiring and then insisting that my wife (I didn't tell them I was married - they assumed) would be present and that they couldn't come to the property without her there. What business of theirs is it whether I'm married or not? Furthermore, when pressed, the agent explained that "You and your wife are joint decision makers." While that's not incorrect, it's also not her business to be making those sorts of assumptions and dictating to us what to do. I provided satellite photos, architectural elevations and plenty of data on tree shading to begin the process. American Sentry would not. They insisted on a site meeting FIRST, before any discussion and insisted that my wife be there. God forbid I happened to be unmarried or have a spouse that was out of town! This company's behavior is just weird. Engage at your own risk.

Jerry From American Sentry Solar came to our house, nice enough guy, no quarrels there, But Beware the bottom line I do NOT recommend them at all, he suggested we lie on our federal Taxes twice because I was concerned it would not be installed by Dec 31, And I would not be able to get tax incentive til 2019 YES he did suggest fudging our taxes 2 times, He said people do it all the time!! Then the$ #'s he scribbled on the paper were not accurate at all, said you get $2500 by Harford Co property tax incentive, I told him I knew it was based on your Building property not Land , come to find out a week later we would only get $1075 from county not $2500 everyone Is different, He still kept putting down $2500 to make the cost look lower! BEWARE of this I called Harford Co taxation assess. dept. Also the County Solar Taxes incentives are Backlogged with a 2-3 yrs Waiting list per the County Rep , He said I would not get a tax break til 2020 or 2021 if they still have funds no guarantees Call them You'll see, or talk with jsmonahan@harfordcountymd.gov Jerry also said I only had to come up with $12,700 after all rebates, found this not to be true either, it was actually $15,900+ when I ran the math correctly He said you get 200-300 in SRECs a yr. NOT TRUE either, I would only get 20-25 year another deception, Then said he could make a deal and came down to a smaller system from 6.4Kw $34,000 down to5.6 Kw for $ 26,220 said you have to decide now or NO DEAL, the MD LAW states you have 3 days minimum or (5 if they offer which they did to rescind your contract) you can rescind the contract at Absolutely NO cost to you the customer, Sign it Then you have 3 days( or 5 in this case) to cancel it Per MD LAW, look into it it's a law they don't tell you about until you have signed then by law they have to mention it to you. Then he recalculated and said I would Save xXXX dollars a year, But it was not true , The system quoted now only does 70% of my usage not 100% that I wanted he did not take this 30% reduction into account, BC it made it look better,,Savings $$$ Wrong again, He also offered $100 for every referral we gave him, This is ILLEGAL in MD, any referral or incentive over 25$ is illegal in Md. Then the next day salesman Jake called me, came by to try to get us to Sign again and he was a BS'er also, he said Jerry did not really mean for us to lie on our fed. taxes , That I took it wrong, No I did not take it wrong, he said just say the system was done this yr on Taxes even if it wasn't , he said everyone fudges taxes don't worry about Date of install do it, it's ok. Well it's not ok to suggest a customer lies on their fed return to get a sale, (this would be a $7600 Mistake if caught I would have to pay back with penalties and interest/Fines and then be audited) STAY AWAY, and don't believe the #'s they scribble down. It was a terrible start to Solar, There cost was initially $5.38W for 6.5Kw then $4.60 w for 5.6Kw syst. Oh yeah and SolarWorld who makes the panels they install are about to go Bankrupt, (Germany headquarter is chapter11 research it) and just laid off 300+ Employees, Jake said they Solarworld US) is doing GREAT no issue's, Another Deceitful statement, look it up you'll see. I went With Sustainable Energy Systems in Frederick $17,871 for a 7.67KW ( $2.33 W) system to do 100%+ of my use, they are very good to deal with Honest, Transparent, not pushy and work with you and offer the Absolute best deal and 25 yr workmanship warranty on system, call them (Shane Labush is very cordial and polite guy)you will like them. BEWARE of AM. Sentry Solar, I would put 0 stars if I could..

We called for a quote on installing solar power for our home. We wanted it to be installed on a rack facing south on our property. American Sentry Marketing Director Kevin P came to our home at 3:00 in the afternoon and explained how big our system needed to be and that they are the only ones who would be able to put the system on a rack on the ground. Kevin explained all the rebates and tax credits however as anyone knows to get a tax credit you have to have paid at least that amount in taxes. As for the rebates we would had to still borrow over $84,000 to get the rebate to only have to pay the rebate to the lender. When Kevin told us we would have to decide while he was there (to spend over $ 80,000.00, really ! ) to get some of these incentives, red flags went up ! As a warning to anyone a reputable company would not ask you to do this.

I installed solar panels from American Sentry Solar last year. However, before I signed the contract, the salesman inaccurately explained a crucial information from the contract that I must know, which caused me to lose $ 7,500. In addition, the company representative said that the salesman could not be responsible for what he said at the time. In other words, he can deceive the customers as much as he like. They will be held legal responsibility for this misconduct.

Thanks to the reviews above, I actually engaged the sales caller and challenged the "both people have to be there." I said, that wouldn't be possible because we're parents and don't have 90 minutes of undivided attention to do anything in our home, let alone a sales pitch. To my surprise, he said they wouldn't be able to come out then. I said that would be fine.

All we wanted was a price and not a incredibly tedious "sales" call. They would not give a price.....ever. Time ad nauseum they wanted a Marketing Director to give us a tutorial. We didn't want a lesson, we wanted a price for a product. We learned all we needed by going on the internet, like millions of other people do every day. Finally Solar City gave us a price of 128,000.00. A tad steep but since no other company would quote a price, carpe diem. Their telemarketers are insufferable. "We have to come out and you both have to be there!!!". No and No. Honestly, these people!

Everything they say is misleading starting with the initial call. It is extremely invasive asking questions about credit BEFORE they will meet with you and insisting you must have a credit score of over 700 to qualify for the government incentives . The government incentives have nothing whatsoever to do with a persons credit score. Also the notion a "Marketing Director" coming to the home and is NOT a salesman. Of course it will be salesman, no one comes to home to simply entertain you and give you information for free.