Action Solar Reviews

Pros: Project Solar & Action Solar provided a great price on a PV+battery backup system. I would rate design as sub-optimal, installation as 'ok', and 'degrading' with after installation support. Cons: It took more 'back and forth' to get the details of the installation close to what was required, and I wasn't kept up to date with what they were designing/submitting for building approval. Overall the job took longer than I expected (close to 9 months and I am still finding design issues). I purchased through 'Project Solar' and I don't feel they added much (anything) to the project. Details: 0) signed on in Dec. 2022 1) Original design submitted and approved by the county did not include system controller or battery BU. 2) Follow up design had the controller and batteries 250' from the required location 3) Schedule delay (Feb -> April) becuase they didn't account for trenching and frozen ground in Colorado. Panels installed in April. 4) The rest of the syetm was installed in early May but delays in getting 'as-built drawings' approved took until mid July for inspection. [Failed] 5) Final inspection was complete in late Aug. with Permission to operate from XCEL mid Sept. 6) Oct. I realized metering was not working correctly (the CT was installed incorrectly). Service got on it and it was corrected. 7) Realized they neglected to consider the v-drop/v-rise between the panels and the combiner box. Instead of <2% it was 4.3%.. Filed a report through the portal on 12/9/23 and a follow up email on 12/11/23. Called Action on 12/13/23 and Talon indicated he didn't know how issues were handled through the portal but he would forward to his manager. Overall: Sales (if you work through Project Solar) : Weak and will not really review your design with you and the 'installer'. Design: 'Action Solar' did not understand the requirements from the outset, and once they did they made mistakes (not minor). They even signed off a heat pump installation permit the county sent them by mistake and didn't notice. Installation: Apprentice drilled through the existing wiring in my garage and did not reconnect it correctly. Some wires (ground wires on 250' runs) are smaller gauge than the drawings required. The drawings were undersized to satrt with because of the wire length.