Name: Vivint Smart Home
Rating: 1.9

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Verified Customer

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Deborah Cox San Leandro, CA

Hard to get customer service to be able to understand my issue

2 years ago

Reply from Vivint Smart Home

Thank you for your feedback Deborah. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Tiffany Wright Prairie Grove, AR

Terrible! We have cancelled because they never upheld their end of contract.

2 years ago

Reply from Vivint Smart Home

Thank you for your feedback Tiffany. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Barney Martinez Grand Prairie, TX

I've been trying to figure out why my driveway cam isn't working.

2 years ago

Reply from Vivint Smart Home

Thank you for your feedback Barney. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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David Clemons Schertz, TX

Poor I canceled services within my trail period yet every month I get a bill

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback , David. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 3rd, 2021

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LaQuiea Powell Raleigh, NC

Misleading. Not at all what the salesman said. Trap in an overpriced contract

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, LaQuiea. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Frances Edwards Amarillo, TX

Batteries keep going out temperature loses contact with iPad

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Frances. We appreciate your honesty about your experience with the thermostat and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Sarah Lansing, MI

Impossible to understand when they speak, impossible to get a tech to my home

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback  Sarah. We appreciate your honesty about your experience with  customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Sara Booth Victoria, TX

Horrible. Every time I call, I'm hung up on.

2 years ago

Reply from Vivint Smart Home

Thank you for your feedback Sara. We appreciate your honesty about your experience with  the call service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Robert Moore Nashville, TN

They will not come and repair the system

2 years ago

Reply from Vivint Smart Home

Thank you for your feedback Robert. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Dr. Tricia Haberbosch Knoxville, TN

they did not process are request to pay off ADT

2 years ago

Reply from Vivint Smart Home

Thank you for your feedback Dr. Tricia. We appreciate your honesty about your experience with your ADT buyout and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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james kelly West Monroe, LA

door camera goes off all the time and no one is there

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, James. We appreciate your honesty about your experience with the doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Jenny Erie, CO

DON’T LIKE THAT I CAN’T CANCEL MY SERVICE

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Jenny. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Priscillia Knightdale, NC

All is trash your equipment, your service everything

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback , Priscillia. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Jeff Schroyer Avon, IN

I still haven't been helped! Long wait on phone calls

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Jeff. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Andrea Dee Osseo, MN

Terrible customer service, terrible contract terms

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Andrea . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Timple Willis Columbia, SC

They are expensive and do not monitor all of my sensors.

3 years ago

Reply from Vivint Smart Home

Thank you for your feedback, Timple . We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Wayne E Boyd Amarillo, TX

We had Vivint for 6 years, even when they were called Apex. In the end they tried to charge us to cancel.

7 years ago

Reply from Vivint Smart Home

Thank you for your feedback Wayne. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 15th, 2020

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Jessica Lynn

Installed the thermostat incorrectly and I had to pay to have someone fix it!

7 years ago

Reply from Vivint Smart Home

Thank you for your feedback Jessica. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020