Unique Home Solutions Logo

Unique Home Solutions

star star star star star_half
3 User Reviews
error This company may not service all states.
See states serviced
LAST UPDATED: May 19th, 2021

After starting out in 1983, Unique Home Solutions has since spread to provide service in both Indiana and Ohio. Its goal upon starting was simple: to provide higher quality service and products than any other company in the industry. By providing great customer service, Unique Home Solutions has been able to attain a comfortable level of success.

Top Ranked Companies

American Building Contractors Logo
American Building Contractors chevron_right
0.0
star_border star_border star_border star_border star_border
(0)
American Exteriors Logo
American Exteriors chevron_right
0.0
star_border star_border star_border star_border star_border
(0)
American Home Contractors Logo
American Home Contractors chevron_right
0.0
star_border star_border star_border star_border star_border
(0)
thumb_up

The Good

  • Customer Referrals
  • Informative Website
  • Experienced
  • Money-Saving Specials

Customer Referrals

At Unique Home Solutions, its biggest source of future customers comes from customer referrals. This means that its business is almost completely propelled forward by positive customer experience. The happier customers are, the more customers Unique Home Solutions gets. 

Informative Website

Unique Home Solutions provides more upfront information about vinyl siding and its features than almost any other company in the industry. It even provides a link to a website for more in depth information about siding services. The siding page also details high-performance features of Unique Home Solutions’ siding products. 

Experienced

After 33 years in the siding industry, Unique Home Solutions has learned the ins and outs of siding installation. With experts who know what they’re doing, customers can rest assured that their specific needs and preferences are met with efficiency. 

Money-Saving Specials

The great thing about some smaller remodeling companies is they are more likely to be upfront about special offers to save customers money. Companies like Unique Home Solutions rely on customer satisfaction to help get the word out about their companies. 

thumb_down

The Bad

  • Low Coverage
  • Undisclosed Information

Low Coverage

Though one might argue that operating in only a few states gives a company more opportunity to focus on the customers they have, it is still a disappointment for those outside its area of service. Customers living outside of Indiana or Ohio who want to benefit from the services provided are out of luck.

Undisclosed Information

Unique Home Solutions does not provide any information about finance rates, warranty terms or contract lengths. Customers will have to contact Unique Home Solutions through Facebook, Twitter, or by phone to get a better idea about warranty, pricing, and financing.

gavel

The Bottom Line

Unique Home Solutions, like many others in the industry is silent on finance rates, warranty terms, and contract lengths. And like other companies, it is not transparent with pricing information. Though it does boast an extremely high customer satisfaction, we cannot recommend this company while it withholds important financial information from customers. 

View Top Rated Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

4.4

star star star star star_half

3 Reviews

Review Breakdown

5 grade

67%

4 grade

0%

3 grade

33%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

star star star star_half star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star_border star_border

Louise Gordon Akron, OH

Unique Home Solutions – Middleburg Heights (3 stars) We rarely give reviews, and when we do, we try to be as objective as possible. We wanted one company to do a whole bathroom project in a reasonable time and price. In our bathroom, we asked for and did: a bathtub-to-shower conversion with a removed dropped ceiling, floor replacement, sink faucet replacement, toilet installation, old vanity re-caulking, wallpaper removal and wall and ceiling painting. We went with Unique Home Solutions (Middleburg Heights, OH) even though they charge premium prices partially because they promised to have the new shower functional at the end of the second day of work. At the end of the second day, they were to leave for the day without telling us the shower is not yet functional if we had not asked. When we asked, they said that they never have it functional in two days. Furthermore, we ended up with a mediocre paint job in the bathroom. The walls were not skim coated before priming and painting to cover the "evidence" from tearing down the wallpaper. When asked, why they skipped this logical step, the answer project team leader and the customer relations/service office gave was: skim coating/prepping the wall for painting was not included in their paint job description – just what we asked - removing the wallpaper and painting. Basically, it was our fault for not telling them how to do their job. Is not the knowledge and competence customers entrust experts when hiring to do their job professionally? Should I fear not getting my soup in a restaurant because the waiter refuses to bring me the spoon simply because I did not specify my eating manners? For a professional home improvement company that considers itself the leader in the field, assuming customers' fault for not doing their job professionally is not and should not be an excuse. They never once recommended doing this – if it was an “extra,” they should have tried to upsell us, not just skip the step that obviously needed to be done. As far as we can tell, the rest of the bathroom remodeling job was done well, though the unprofessional paint job makes us nervous about what we can’t see, as well as their dishonesty in explicitly promising a functional two-day shower install that they were unable to deliver. Sincerely, Gordon family Summit County, Akron

1 year ago

star star star star star

Donald See Aurora, IL

I was hesitant at first because of the price. After considering everything I decided to do it. I am so glad I did now. You get what you pay for. A fantastic job and I'll never have to paint my home again. I can't get over how much I was impressed with the final outcome

4 years ago

star star star star star

Brittany Cleveland, OH

Best products, USA Made and locally made. Knowledgeable workers. Can’t say enough about Unique. Would recommend them to anyone looking to get work done on their home :)

4 years ago