Unique Home Solutions

Unique Home Solutions – Middleburg Heights (3 stars) We rarely give reviews, and when we do, we try to be as objective as possible. We wanted one company to do a whole bathroom project in a reasonable time and price. In our bathroom, we asked for and did: a bathtub-to-shower conversion with a removed dropped ceiling, floor replacement, sink faucet replacement, toilet installation, old vanity re-caulking, wallpaper removal and wall and ceiling painting. We went with Unique Home Solutions (Middleburg Heights, OH) even though they charge premium prices partially because they promised to have the new shower functional at the end of the second day of work. At the end of the second day, they were to leave for the day without telling us the shower is not yet functional if we had not asked. When we asked, they said that they never have it functional in two days. Furthermore, we ended up with a mediocre paint job in the bathroom. The walls were not skim coated before priming and painting to cover the "evidence" from tearing down the wallpaper. When asked, why they skipped this logical step, the answer project team leader and the customer relations/service office gave was: skim coating/prepping the wall for painting was not included in their paint job description – just what we asked - removing the wallpaper and painting. Basically, it was our fault for not telling them how to do their job. Is not the knowledge and competence customers entrust experts when hiring to do their job professionally? Should I fear not getting my soup in a restaurant because the waiter refuses to bring me the spoon simply because I did not specify my eating manners? For a professional home improvement company that considers itself the leader in the field, assuming customers' fault for not doing their job professionally is not and should not be an excuse. They never once recommended doing this – if it was an “extra,” they should have tried to upsell us, not just skip the step that obviously needed to be done. As far as we can tell, the rest of the bathroom remodeling job was done well, though the unprofessional paint job makes us nervous about what we can’t see, as well as their dishonesty in explicitly promising a functional two-day shower install that they were unable to deliver. Sincerely, Gordon family Summit County, Akron

I was hesitant at first because of the price. After considering everything I decided to do it. I am so glad I did now. You get what you pay for. A fantastic job and I'll never have to paint my home again. I can't get over how much I was impressed with the final outcome

Best products, USA Made and locally made. Knowledgeable workers. Can’t say enough about Unique. Would recommend them to anyone looking to get work done on their home :)