Opening its doors in 2002, Universal Windows Direct was founded by Michael Strmac and William Barr. These two childhood friends started their company after years of remodelling homes. Universal Windows Direct has made it their goal to provide the best siding products at the lowest price possible.

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The Good

Experience
Multiple Designs
Coverage
Lifetime Warranty
Multiple Contracts

Experience

Universal Windows Direct started in 2002, so they only have a moderate amount of industry experience; however, their founders have been in the home remodelling business all of their lives. Their experience and leadership combined with 15 years of successful service make them dependable.

Multiple Designs

Unlike some in the siding industry, they show multiple options for siding designs right on their website. You can choose between shakes, scallops, and soffit style siding designs depending on your preference.

Coverage

Operating in 24 states, the chances are good that they’ll be able to help you out with your siding needs.

Lifetime Warranty

They offer a warranty that covers most of their products for the estimated duration of that product. While the coverage will vary with the manufacturer, you can usually expect coverage for defects, color, hardware, glass films, and insulated glass.

Multiple Contracts

You have a variety of options regarding contract length. This makes Universal Windows Direct a flexible option, as you can choose among 12-, 18-, or 38-month long contracts.

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The Bad

Undisclosed Finance Rates
Hidden Fees

Undisclosed Finance Rates

Though they have made it their mission to make quality parts and offer the lowest prices, they aren’t upfront about their APR finance rates. Customers looking for possible finance rate ranges must call in or send an email to get information.

Hidden Fees

Some clients have complained about fees coming up that they didn’t know about in the beginning. Their free window offer turned out to have a $100 fee attached to it. Many customers would appreciate more transparency concerning fees and policies.

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The Bottom Line

Universal Windows Direct offers a lifetime warranty and multiple siding designs. They also claim to have the cheapest prices. However, their website does not show possible finance rates so clients have no way of knowing what their options might be in the beginning. Though they are relatively experienced in the industry, we cannot confidently recommend Universal Windows Direct to customers. Assess your options and keep Universal Windows Direct as a possible alternative to other companies.

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User Reviews

Star Rating

5.0

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87 Reviews

Review Breakdown

5 grade

87%

4 grade

3 grade

2 grade

1 grade

11%

Sentiment Criteria

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Quality

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star star star star star

Michael Jackson

The team went above and beyond to ensure everything was perfect. Tommy was very professional, and his attention to detail made a big difference. The windows have drastically improved the look of our home, and I couldn’t be happier with the results.

3 weeks ago

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Jeff Stephen

The team was prompt, professional, and very friendly. They explained everything clearly and made sure we were satisfied every step of the way. The new windows are a perfect upgrade for our home.

2 weeks ago

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Jake

I highly recommend this service to anyone considering window replacement. The team is skilled, efficient, and professional. Teresa made the whole process so simple, and the installers did an incredible job. The windows are stunning, and I’m so glad we made this investment!

3 weeks ago

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Sarah

We had high expectations, and this team didn’t disappoint. Brian was very knowledgeable and provided excellent recommendations for our needs. The windows were installed beautifully, and the craftsmanship is evident in every detail. Our home feels brand new!

3 weeks ago

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Mike Manners

I wanted siding for our modest single wide mobile home plus new gutters. A Universal Windows guy came out and spent 1 and a half boring hours puffing up his company. The spiel was that they have the best installers, the best product, the best Customer Service etc etc etc. I have since seen online that they totally rip people off with shoddy installation and wrong size windows, siding, doors, etc I was expecting new siding and gutters maybe $5000 or $6,000. The guy looked me right in the eye and quoted me a price of $67,000. YES $67,000!!! I almost became instantaneously incontinent right in my easy chair. You could purchase a new mobile home for that. I looked over at my wife when he said $67,000 and she looked deathly pale. The room started to spin....$67,000!!! He kept pressuring me to sign a contract right away. Over and over he wanted my signature and said this was just a quote not a contract. He kept on wanting my signature. I am so glad I said no because I read online reviews after he left and I found out that it was a standard practice of their sales people to trick and deceive people into signing a "quote" whereby they are on the hook for THOUSANDS of $$$$ Please folks PLEASE for your own good STAY Away from these people.

3 weeks ago

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David Kim

The craftsmanship and quality of the windows are second to none. Brian and his crew did an outstanding job, working efficiently and taking great care to respect our home.

3 weeks ago

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David Kim

The windows are absolutely stunning, and the installation process was flawless. Tommy’s professionalism and dedication made a big difference. I can’t recommend them enough.

2 weeks ago

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Tim Gannon

From start to finish, the team made everything so easy. Tommy ensured the installation was seamless, and the windows look beautiful. It’s been a pleasure working with such a reliable company.

2 weeks ago

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Eric Smith

Johny was incredibly patient and informative throughout the entire process. His expertise and attention to detail really stood out. The windows are flawless, and the whole experience was stress-free.

2 weeks ago

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Stephen Smith

The installation team exceeded our expectations. They were professional, efficient, and left no mess behind. The windows have significantly improved the energy efficiency of our home, and we are so happy with how they look.

2 weeks ago

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Ethan

Johny ensured every detail was addressed and that the installation was done perfectly. The windows look incredible, and the entire team went above and beyond to make sure we were happy.

3 weeks ago

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Praneetf Matchen

Brian maintained clear communication throughout the entire process, ensuring that we were informed every step of the way. Any questions or concerns we had were addressed promptly, giving us peace of mind throughout the project.

2 months ago

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Karen Miller

Brian and the team were wonderful to work with. They took the time to measure everything precisely and ensured the installation was flawless. It’s rare to find a company that prioritizes customer satisfaction like this one does.

1 month ago

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Michael Johnson

This company truly delivers on its promises. The installation crew was friendly, hardworking, and efficient. They even cleaned up after themselves, which was much appreciated. The windows fit perfectly and have completely transformed the look of our home.

1 month ago

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Angela Simmons

I couldn’t be more pleased with the service and quality of work. The installers were skilled and worked with great care, ensuring everything was perfect. The new windows have given our home a fresh, modern look while significantly improving insulation.

1 month ago

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Lisa Donovan

The quality of these windows is outstanding! Not only do they look great, but they also make our home more energy-efficient. The installation team was courteous and professional, answering all my questions and making sure everything was to my satisfaction.

1 month ago

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Johan Smith

From the moment we scheduled the consultation, we knew we were in good hands. The team was knowledgeable and professional. Johny and Tommy were especially helpful, answering all our questions and making sure we were happy with the installation.

1 month ago

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Smith Jhon

The customer service was exceptional from day one. Teresa provided all the information I needed and made the process stress-free. On the installation day, the team arrived promptly and worked like a well-oiled machine. The windows look amazing, and I’m confident they’ll last for years.

1 month ago

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Emelda Yagoudaef

We had several windows replaced recently, and the results exceeded our expectations. The team was on time, worked efficiently, and left no mess behind. Teresa provided excellent advice on choosing the right windows for our home. I would absolutely use their services again.

1 month ago

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Vladimir Slessman

We were impressed by how smoothly everything went. The installers were incredibly respectful of our home, laying down protective sheets to avoid any mess. Tommy was so thorough in his work, and the results are stunning. I can already feel the difference in insulation, which is a huge bonus!

1 month ago

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Korry Vierthaler

This has been one of the best home improvement experiences we’ve ever had. The installation team was friendly, professional, and extremely detail-oriented. The windows have made a huge difference in both appearance and functionality. I’m beyond happy with the outcome.

1 month ago

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Taylor Mille

Having worked with other companies in the past, I was hesitant, but this was an entirely different experience. The professionalism, communication, and quality of the windows were unmatched. Johny and Brian took the time to ensure everything was perfect, and the result speaks for itself.

1 month ago

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Roselle Smyly

I want to give a big thanks to Johny and the crew for their hard work. The level of care they put into the installation was impressive. Every window was installed perfectly, and they even took the time to ensure everything was cleaned up afterward.

1 month ago

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Lauri Shipes

We’ve been considering window replacement for years, and I’m so glad we finally went through with it. Tommy and his crew were punctual, polite, and extremely skilled. They worked efficiently while maintaining a high standard of quality. I’m thrilled with how our home looks now.

1 month ago

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Saunders Finland

The windows were installed in record time, but there was no compromise on quality. The team was respectful of our property and even helped move some furniture to make the process smoother. Brian was fantastic—his knowledge and expertise were evident throughout the job.

1 month ago

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Xymenes Pacana

Johny handled the installation with great attention to detail. He explained the entire process beforehand, ensuring I felt confident in my decision. The windows not only look beautiful but are also highly energy-efficient. It’s rare to find such a combination of professionalism and craftsmanship these days.

1 month ago

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David Williams

I can’t say enough good things about the experience! Teresa was a pleasure to work with. She answered all my questions and guided me through the selection process. The installation team was just as wonderful. Our home feels so much cozier now with these energy-efficient windows.

1 month ago

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Steven Howell

I recently had new windows installed, and the transformation is incredible. The team did an amazing job from start to finish. The installation was quick, and they left my home cleaner than when they arrived. I’m already noticing a significant reduction in outside noise and drafts. Highly recommend this service!

1 month ago

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Jssrty Kinhgyt

The entire process, from consultation to installation, was flawless. The team listened to what we wanted, provided excellent recommendations, and delivered exactly as promised. The windows are sleek, modern, and perfectly installed. The attention to detail really sets this company apart.

1 month ago

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Teodor Guirand

From the initial inquiry to the post-installation follow-up, Universal Windows Direct demonstrated a commitment to customer care that exceeded our expectations. Heath and his professionalism and genuine concern for our satisfaction made the entire experience seamless and enjoyable. We highly recommend their services to anyone in need of window installation or replacement.

2 months ago

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Lan Smith

I couldn’t be happier with how the project turned out. Teresa was fantastic in helping us select the perfect windows, and the installation team brought her vision to life.

2 weeks ago

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Kiley Serles

Our experience with Universal Windows Direct and Jonny's crew was nothing short of outstanding. From their professionalism to the quality of their work, they exceeded our expectations in every aspect. We highly recommend their services to anyone in need of window installation.

2 months ago

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Joane Facio

Jonny and his crew kept us informed throughout the entire process, from the initial consultation to the final installation. They were responsive to our questions and concerns, ensuring that we felt confident and informed every step of the way.

2 months ago

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Hedda Degravelle

We were impressed by the punctuality and reliability of Mike's team. They arrived on time and worked diligently to complete the installation within the agreed-upon timeframe, demonstrating their commitment to customer satisfaction.

2 months ago

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Carmela Fisanick

The windows provided by Universal Windows Direct are of superior quality. Not only do they enhance the aesthetics of our home, but they also offer enhanced durability and energy efficiency, exceeding our expectations in every way. 5 Star Company .

2 months ago

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Faustine Letizia

Our experience with Universal Windows Direct and Jim has been nothing short of exceptional. From the initial consultation to the final installation, they delivered outstanding service and results. We highly recommend their services to anyone looking for top-quality windows and professional installation.

2 months ago

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Ephram Crisanti

Teresa ensured clear communication throughout the entire process, addressing any concerns promptly and keeping us informed of progress. It was reassuring to work with a team that values open communication and customer satisfaction.

2 months ago

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Caitrin Dutchess

Tivon did an amazing job with my solar installation. He was very knowledgeable and made sure everything was done properly. The system has been working flawlessly, and I couldn’t be happier with Tivon’s service. He made the process easy and stress-free.

2 months ago

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Darsey Gerrard

Teresa and her team from Universal Windows Direct provided top-notch service during our recent window installation. From the initial consultation to the final touches, their professionalism and efficiency were evident every step of the way.

2 months ago

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Hillary Cosenza

Daniel and his crew from Universal Windows Direct exhibited exceptional workmanship during our window installation. Their attention to detail and precision ensured that every window was installed flawlessly, enhancing the overall appearance of our home.

2 months ago

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Blake Langill

The windows provided by Universal Windows Direct exceeded our expectations in terms of quality. Not only do they enhance the aesthetic appeal of our home, but they also offer superior insulation and energy efficiency, making them a worthwhile investment.

2 months ago

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Patrice Beltram

We are delighted with the results of our window installation and highly recommend Universal Windows Direct to anyone in need of quality windows and professional service. Brian and his team exceeded our expectations, and we couldn't be happier with the outcome.

2 months ago

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Karina Amistoso

The windows installed by Universal Windows Direct are of exceptional quality. Not only do they enhance the appearance of our home, but they also provide improved energy efficiency, making them a worthwhile investment for any homeowner.

2 months ago

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Tiffanie Gillis

We were thoroughly impressed by the efficiency and professionalism of Jonny's crew. They arrived on time, worked diligently, and completed the installation within the estimated timeframe, all while maintaining a high standard of professionalism.

2 months ago

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Taylor Mille

We are extremely satisfied with the results of our window installation and highly recommend Universal Windows Direct and Daniel's crew to anyone in need of high-quality windows and professional installation services. Their dedication to customer satisfaction and superior craftsmanship truly sets them apart.

2 months ago

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Normie Zaitlin

The windows provided by Universal Windows Direct exceeded our expectations in terms of quality. Not only do they enhance the appearance of our home, but they also offer improved insulation and energy efficiency, making them a valuable addition to our property.

2 months ago

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Lazlo Masak

We are extremely satisfied with the quality of the windows installed by Universal Windows Direct. Not only do they enhance the aesthetics of our home, but they also provide improved insulation and energy efficiency. We appreciate the attention to detail and the use of premium materials.

2 months ago

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Christopher Joseph

Jonny and his crew from Universal Windows Direct demonstrated exceptional attention to detail during our window installation. Their meticulous workmanship ensured that every aspect of the installation was done to perfection, leaving us impressed with the final result.

2 months ago

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Faustine Letizia

Daniel and his crew maintained open and clear communication throughout the entire process. They were responsive to our inquiries and kept us informed of the progress, ensuring a smooth and stress-free experience.

2 months ago

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Siobhan Laramie

We were impressed by the promptness and efficiency of Brian's team. They completed the installation ahead of schedule without compromising on quality, demonstrating their commitment to customer satisfaction.

2 months ago