Cox Cable Logo

Cox Cable

star star star star_half star_border

7.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: December 6th, 2024

Many customer reviews (read below) mention that Cox's prices are considerably higher than other companies in the industry; however, a number of reviews mention that the quantity and quality of the channels were well worth the cost. Consumers also mentioned that Cox's customer service was quick to respond and easy to work with. 

Here's a bit about the company:

Cox Communications is a cable TV, Internet, and phone provider. Customers have the option of bundling all of these services or selecting individual packages.

Cox is currently the nation's third-largest provider of cable services with six million customers. The company is a popular choice for several reasons; it provides many different packages, each with unique channel options to cater to your preferences. Although the costs are higher than other cable companies, there is no commitment contract. There are a number of unique personalized features, including new recommendations based on your preferences and the ability to watch your favorite programs remotely from your mobile device or tablet.

Cox Cable has excellent options for both residential and commercial needs.

thumb_up

The Good

  • Quality Packages with Great Content
  • Starter TV vs. Contour TV
  • Bundle Your TV with Internet and/or Phone
  • No Lengthy Two-Year Standard Contract

Quality Packages with Great Content

Cox has become one of the most popular options for cable TV. It provides top of the line content to customers throughout the country. Cox offers several different packages, which makes it easier for customers to find the right fit for their television (and phone/Internet) needs. A customers location will determine exactly what Cox packages are available, but most customers have expressed their satisfaction with the variety of packages and offers. 

Cox has eight different sports packages available for sports-crazed customers. The sports packages Cox offers include: ESPN Full Court, NHL Center Ice, NBA League Pass, ESPN GamePlan, MLB Extra Innings, MLS Direct Kick, NFL RedZone, and even a year-round service called the Sports and Information Pack. 

In select packages, Cox offers customers the "Whole Home DVR" which allows users to record and then watch their favorite shows/programs from anywhere in the house. Also available in select packages are premium channels and On Demand options as well. Customers have the option of self-install or professional installation when they order Cox cable. If a customer wants to save a little extra money, Cox will send the equipment with detailed instructions on how to install.

Starter TV vs. Contour TV

Those who want a simple TV package should choose Cox's Basic Cable TV. The package offers 75 channels and starts at $25 per month (for the first 12 months). Consumers will have access to limited basic cable channels (local broadcast, government, education, shopping, etc.) and 50 Music Choice channels. Members can also stream shows anywhere with the Contour app and watch how they want with the intuitive guide, closed captioning and family-friendly parental controls. 

While the Starter TV package is great for those who want to keep it simple, the Cox's Contour TV allows members to get the best HD TV experience and select the channel pak that suits their entertainment needs. With Contour TV users will be able to access shows and movies without having to switch TV inputs, use a voice remote to search across live TV, and record their favorite programs. 

In addition to the channels that come with the Starter TV pack, Contour TV sets users up with a varied channel lineup including ESPN, Discovery, Disney, History, A&E, TNT, HGTV and members have the option to add channel paks at any time — including premium channels (HBO, STARZ, and SHOWTIME). 

Contour TV prices start as low as $69.99 per month for 12 months.

Bundle Your TV with Internet and/or Phone

Having top-notch entertainment options all in one bill is possible with Cox Communications. Priced competitively, allows consumers to combine their cable TV with a choice of Internet speed and/or landline phone service. Having all of these provided by Cox can simplify monthly budgeting and recurring payment hassle, as well as provide high-quality service for whatever your needs may be. Cox offers three specific pre-built bundles as well as a build-your-own bundle option.

No Lengthy Two-Year Standard Contract

While most other cable or satellite TV providers lock their customers down with two-year contracts, Cox gives its customers more flexibility with a time frame requirement of fewer than two years (sometimes nothing, depending on the package selected). Contract time frames can vary, but it is consistent to see TV options hovering around 12 months. If current customers of Cox are looking to end their service, their bill will be prorated. However, there have been complaints from Cox customers having to pay additional fees when they have canceled their service.

Make sure to read and understand your agreement with Cox when services are set up.

Visit Site

thumb_down

The Bad

  • Potential Cost Increase
  • Possible Fees
  • Only Available in 19 States

Potential Cost Increase

After 12 months, prices for all Cox cable packages will increase. Customers will usually see an increase in price by about $20/month. It is important for customers to look at what the regular monthly price will be (after the first 12 months) before making a decision. The lower prices are shown to entice customers and only apply for a short period of time, so customers need to make sure they understand the pricing before signing up. There could also be additional charges to DVR service, digital cable, internet speeds (Mbps), or modems. 

Possible Fees

Alongside the increase in monthly cost, customers should be aware of the possible fees that may be added. Cox states that a one-time activation charge may apply and that additional jacks, inside wiring, reconnection, activation, taxes, franchise fees, and surcharges (including a video Broadcast Surcharge of up to $10) are additional.

Only Available in 19 States

Cox is limited based on geography. A customers location will determine what packages are available. To find out if Cox is a viable cable provider, potential members can log on to the Cox website and type in their zip code. The search results will show which services Cox offers in the area. 

Cox is available in the following states: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Massachusetts, Missouri, Nebraska, Nevada, North Carolina, Ohio, Oklahoma, Rhode Island, and Virginia. 

gavel

The Bottom Line

Cox Communications is a good choice for cable television if it services the area in which you live. It has several premium channels available for subscription, as well as sports and international packages. Cox provides access to hundreds of channels to select customers (based on the chosen package) and also offers DVR and HD receivers. 

We recommend customers who live in areas serviced by Cox to consider it as an option when choosing a satellite TV provider. Be sure to check out our Cox Cable Reviews as well to hear users customer service stories, as well as other cable companies or cable providers. 

Was this content helpful?
thumb_up Yes thumb_down No
We'll Introduce You!

Call our recommended rep over at Cox Cable below.

1-(844) 525-3279

Star Rating

info

3.3

star star star star_half star_border

192 Reviews

Review Breakdown

5 grade

27%

4 grade

22%

3 grade

20%

2 grade

11%

1 grade

20%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star star

Pika Linderman Las Vegas, NV

Despite restrictions and other issues related to the current COVID-19 situation COX Cable did a great job getting me set up with wireless services in my new home. They set me up with wireless internet services and Cable TV. I also had them install security cameras for me. The technician did a great job with the camera set up. He put them up exactly where I wanted and made sure that they were installed professionally, careful of the walls, securing the electrical wire and not just letting things hang loosely. The technician was friendly and professional and I felt comfortable with him in my home. He made sure everything was working perfectly before he left so I didn't have to worry about having to set anything up myself. They followed up after to make sure things were still running smoothly. The cameras are running great. The quality of the images is great. I'm especially impressed with the night images which are better than what I've gotten from more expensive cameras.

4 years ago

star star star star star

Eddie Rios Ogden, UT

Cox Cable has always been a great satellite provider. I enjoy the clarity of signal with good pricing for the content I subscribe to. They have great tech service should there ever be an outage, which is rare. I love the remotes, so easy to use !!

5 years ago

check_circle

Review Source

star star star star star

Tyler B Palos Verdes Estates, CA

Cox Cable is the only satellite provider for our area. During COVID-19, my wife and I's internet needs expanded given WFH. Cox has come out multiple times to make sure that we having everything that we need. Furthermore, the Company's satellite tv offering is unmatched. Whether you want on demand shows, movie rentals or simply live tv, Cox Cable has everything you could want. With so many people cutting the cord, Cox continues to provide weekly live content to keep consumers entertained.

4 years ago Edited September 14, 2021

check_circle

Review Source

star star star star star

Jincey Lafayette, LA

Good price for internet service. I cancelled cable TV service because it cost too much and did not have the things I liked on its bundles. However, the internet service is quality at a good price. I don't recommend renting their modems, though, because you end up paying over and over for the total cost of the modem in rent fees. Just buy it outright or use your own.

4 years ago

star star star star star

Donna Williams Phoenix, AZ

I have been a customer with Cox Communications for years. I left them for Direct TV because my husband wanted the NFL Sunday Ticket. Well he got that, but we got a whole lot of stuff we didn't want to. It was very difficult to order pay per view movies with Direct TV. I hated it. Eventually, I went back to Cox Communications because of that and because they had more bandwidth through the internet and the pricing was much better. Great job to Cox Communications. Very happy and will stay with them!

6 years ago

star star star star star

David L Bologna

My favorite cable company. They just installed fiber in my neighborhood and it was a breeze to upgrade too. The internet speeds now deliver actually what your are paying for.

9 months ago

check_circle

Review Source

star star star star star

Tom Okerlund Henderson, NV

Cox Cable has been a great experience over Centurylink. Our bundled service of internet (great speed), phone and TV as been super as is the cost. Reliability has been superb and the installation tech was extremely knowledgeable.

3 years ago

check_circle

Review Source

star star star star star

She that girl Sierra Vista, AZ

I recently moved and needed cable. Cox was my choice. Jeff /m was the direct sales representative I dealt with. He was very helpful, friendly, informative & professional. He made sure I got all the channels I wanted for the best deal.

3 years ago

check_circle

Review Source

star star star star star

Rocatta Tait Norfolk, VA

Cox has outstanding customer service. They're able to switch service locations so cable and internet are up and running before the move is complete. Their tech support is convenient and responsive. When necessary they replace rented devices seamlessly.

4 years ago

check_circle

Review Source

star star star star star

Geenahgirl Las Vegas, NV

It was easy peasy lemon squeezy! I called and a Cox Cable Technician showed up at my house right on schedule. The technician was polite, knowledgeable and was personable. He set up within 20 minutes and BAM! I had internet set up just like that! I haven't had a need to call customer service since then so I'm pleased with the service. Thanks!

5 years ago

check_circle

Review Source

star star star star star

Ted Johnson Pleasant Grove, UT

I had Cox Cable when I lived in Las Vegas, Nevada and it was a quick install, with good equipment and very good picture quality. I liked that I didn't have to enter into a long contract and was still able to get a good price. Trustworthy technicians and company with great customer service.

5 years ago

check_circle

Review Source

star star star star star

kristin Gneiting Pleasant Grove, UT

I used Cox Cable when I lived in Las Vegas and it was perfect for me. I was in a place for a short time and they would give me the option of going month to month without being locked into a long term commitment with a large fee if I had to cancel. Great picture quality. The price was also good and affordable.

5 years ago

check_circle

Review Source

star star star star star

Reese Pleasant Grove, UT

I had Cox Cable in the past when I lived in Las Vegas, Nevada. The price was good, and I liked that it was easy to set up and that I could cancel anytime, or start up service again anytime. Great selection of channels and easy to bundle also with other services.

6 years ago

check_circle

Review Source

star star star star star

Brooklyn Bopp Gilbert, AZ

Cox is a great company! Our household started using this service a couple months ago and I thoroughly enjoy all of the options and streaming services cox allows! The app is one of the best ideas and inventions ever for a tv network..

6 years ago

star star star star star

Phyllis Kent Glendale, AZ

I've had Cox cable for three years now, ever since I moved to Arizona. They came out and set me up even though I could have done it myself. Excellent customer service.

2 years ago

check_circle

Review Source

star star star star star

DealStar Salt Lake City, UT

The cream of the crop, Cox Cable is, in my estimation, the best cable services available. I was a happy customer until I moved out of state and Cox Cable was no longer available in my area. I miss them....

4 years ago

check_circle

Review Source

star star star star star

Gwen Hurd Smyrna, GA

I was a Cox Communications Customer while living in VA. Their service was great/reliable, although the prices were a bit high. Reliability is important with Cable and Cox lived up to the challenge.

4 years ago

check_circle

Review Source

star star star star star

Chris T Irvine, CA

good customer service .. on the higher side for service but they make up for with customer service.. try some of these other companies like suddenlink what a joke after dealing with them cox is great

4 years ago

check_circle

Review Source

star star star star star

Jane M Phoenix, AZ

With the bundle you save! I have been a customer for over 30 years and started out when cable boxes only had the channel select option, now they are mini computers! Love this and won't be changing anytime soon!

5 years ago

check_circle

Review Source

star star star star star

Joanna Hester Gilbert, AZ

We currently have Cox. We love the speed and reliability in its service. However, it does cost more than other providers. However, the quality and superior customer service makes it worth it for us.

6 years ago

check_circle

Review Source

star star star star star

Kathleen Benn Mesa, AZ

I'm always impressed by their customer service. They listen to any concerns, and are happy to provide the best solutions, and clearly explain what they'll be doing.

4 years ago

check_circle

Review Source

star star star star star

Kymberlee Yack Orem, UT

can i just say cox is great! They have so many different channels that my family can pick from and they have perfect appropriate channels for my kids!

6 years ago

check_circle

Review Source

star star star star star

Larissa Palmucci Gilbert, AZ

There is so much you can do with this network. And it is totally worth the value. You get so many apps and tv shows and movies along with many channels.

6 years ago

check_circle

Review Source

star star star star star

Dr Al Sarno Manhattan, KS

Fastest internet around with easy move in hook up! Wonderful experience and customer friendly! Monthly auto pay is quite convenient!

4 years ago

check_circle

Review Source

star star star star star

brandon bingham West Jordan, UT

Great customer service. Easy to work with. Answered all my questions and didn't cause any issues when it came to billing.

4 years ago

check_circle

Review Source

star star star star star

Blanca Coronado, CA

The est thing about Cox was their customer service. They are quick to respond from eing a new client to getting somethinkg down up and running.

4 years ago

check_circle

Review Source

star star star star star

Jorge Nino ,

What an amazing company professional service and world class service I’m speechless they treat me like a member of the family

4 years ago

check_circle

Review Source

star star star star star

Francine Laurila Van Buren, AR

Cox has been the most reliable company of all the companies I have tried. Any time I need a reliable service I can count on Cox.

4 years ago

check_circle

Review Source

star star star star star

Campbell Blair Phoenix, AZ

I loved having Cox as our cable provider. I believe that it was the best option for us and had the best service and channels and it was easy to use.

5 years ago

check_circle

Review Source

star star star star star

Kate Gregson Gilbert, AZ

This service is very easy to use and the price is fair. For anyone interested in a good cable company, I would recommend cox cable.

6 years ago

check_circle

Review Source

star star star star star

Alex miller Gilbert, AZ

I love being able to browse the internet on super fast internet. The cable service is also excellent for watching all my favorite channels.

6 years ago

check_circle

Review Source

star star star star star

Cassie Freedman Gilbert, AZ

My family uses cox as our regular tv streaming services and from what I can tell I think it’s pretty good! Real good customer service

6 years ago

check_circle

Review Source

star star star star star

Kristin G Pleasant Grove, UT

We have enjoyed this cable company after switching from Directv. I like the variety of channels and the easiness of parental controls.

6 years ago

check_circle

Review Source

star star star star star

Brayden D. Gilbert, AZ

Cox was my family’s first tv provider and it was not a disappointment. There were always fun shows to watch and it was a experience.

6 years ago

check_circle

Review Source

star star star star star

Arthur Salazar Houston, TX

Very good company, never had any trouble with cable or internet. Would recommend to my friends on the military base.

3 years ago

check_circle

Review Source

star star star star star

Crystal Freeman Suffolk, VA

I really loved their home also business services for television, internet, and cable combos at a great price.

4 years ago

check_circle

Review Source

star star star star star

Jerry Gonzalez Imperial, CA

Easy peasy. I called to connect service. The price was great. The installation availability was fast.

4 years ago

check_circle

Review Source

star star star star star

grecia pedroza ,

They are an amazing company they are always willing to help me out with my payment as well as amazing customer service.

4 years ago

check_circle

Review Source

star star star star star

Kristen Schow Pleasant Grove, UT

Had really great customer service experience with Cox. They lettered and we're able to get a quick solution!

6 years ago

check_circle

Review Source

star star star star star

Jordy Cooley Gilbert, AZ

Great options for our family to watch. Nice deal because we bundled with other products they offered.

6 years ago

check_circle

Review Source

star star star star star

Kim Zuniga Las Vegas, NV

Made it easy for me to transfer service, also paused service at another location

3 years ago

check_circle

Review Source

star star star star star

Alex Miami, FL

Very reliable and dependable service, you can definitely account on them to stay up to date.

4 years ago

check_circle

Review Source

star star star star star

Fabian Salas Santa Barbara, CA

Cox has very good internet connection and customer services are very easy to work with.

4 years ago

check_circle

Review Source

star star star star star

Marcella l Gutierrez Tucson, AZ

so far no problems, customer service has been very helpfull with my questions and concerns.

4 years ago

check_circle

Review Source

star star star star star

L O Phoenix, AZ

Positive customer service whenever we need to talk to them. Consistent rates and internet service

4 years ago

check_circle

Review Source

star star star star star

Amanda Walker Arlington Heights, IL

I love the variety of packages and selections they provide. They are also very affordable.

4 years ago

check_circle

Review Source

star star star star star

Zapata Clute, TX

Good service great programming has my favorite channels available fast installation

4 years ago

check_circle

Review Source

star star star star star

Kirk Phoenix, AZ

Very nice customer service always I would recommend cox to anyone who needs value for money

4 years ago

check_circle

Review Source

star star star star star

Erin Glendening Livingston, LA

Ox cable has such great customer service. They set up my dish and router within an hour maybe two.

5 years ago

check_circle

Review Source

star star star star star

Bethany Simko Pleasant Grove, UT

They offer a high quality service that tops their competitors. Their name is recognized for quality

5 years ago