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Cox Cable

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7.2

Overall Score

LAST UPDATED: August 28th, 2023

Many customer reviews (read below) mention that Cox's prices are considerably higher than other companies in the industry; however, a number of reviews mention that the quantity and quality of the channels were well worth the cost. Consumers also mentioned that Cox's customer service was quick to respond and easy to work with. 

Here's a bit about the company:

Cox Communications is a cable TV, Internet, and phone provider. Customers have the option of bundling all of these services or selecting individual packages.

Cox is currently the nation's third-largest provider of cable services with six million customers. The company is a popular choice for several reasons; it provides many different packages, each with unique channel options to cater to your preferences. Although the costs are higher than other cable companies, there is no commitment contract. There are a number of unique personalized features, including new recommendations based on your preferences and the ability to watch your favorite programs remotely from your mobile device or tablet.

Cox Cable has excellent options for both residential and commercial needs.

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The Good

  • Quality Packages with Great Content
  • Starter TV vs. Contour TV
  • Bundle Your TV with Internet and/or Phone
  • No Lengthy Two-Year Standard Contract

Quality Packages with Great Content

Cox has become one of the most popular options for cable TV. It provides top of the line content to customers throughout the country. Cox offers several different packages, which makes it easier for customers to find the right fit for their television (and phone/Internet) needs. A customers location will determine exactly what Cox packages are available, but most customers have expressed their satisfaction with the variety of packages and offers. 

Cox has eight different sports packages available for sports-crazed customers. The sports packages Cox offers include: ESPN Full Court, NHL Center Ice, NBA League Pass, ESPN GamePlan, MLB Extra Innings, MLS Direct Kick, NFL RedZone, and even a year-round service called the Sports and Information Pack. 

In select packages, Cox offers customers the "Whole Home DVR" which allows users to record and then watch their favorite shows/programs from anywhere in the house. Also available in select packages are premium channels and On Demand options as well. Customers have the option of self-install or professional installation when they order Cox cable. If a customer wants to save a little extra money, Cox will send the equipment with detailed instructions on how to install.

Starter TV vs. Contour TV

Those who want a simple TV package should choose Cox's Basic Cable TV. The package offers 75 channels and starts at $25 per month (for the first 12 months). Consumers will have access to limited basic cable channels (local broadcast, government, education, shopping, etc.) and 50 Music Choice channels. Members can also stream shows anywhere with the Contour app and watch how they want with the intuitive guide, closed captioning and family-friendly parental controls. 

While the Starter TV package is great for those who want to keep it simple, the Cox's Contour TV allows members to get the best HD TV experience and select the channel pak that suits their entertainment needs. With Contour TV users will be able to access shows and movies without having to switch TV inputs, use a voice remote to search across live TV, and record their favorite programs. 

In addition to the channels that come with the Starter TV pack, Contour TV sets users up with a varied channel lineup including ESPN, Discovery, Disney, History, A&E, TNT, HGTV and members have the option to add channel paks at any time — including premium channels (HBO, STARZ, and SHOWTIME). 

Contour TV prices start as low as $69.99 per month for 12 months.

Bundle Your TV with Internet and/or Phone

Having top-notch entertainment options all in one bill is possible with Cox Communications. Priced competitively, allows consumers to combine their cable TV with a choice of Internet speed and/or landline phone service. Having all of these provided by Cox can simplify monthly budgeting and recurring payment hassle, as well as provide high-quality service for whatever your needs may be. Cox offers three specific pre-built bundles as well as a build-your-own bundle option.

No Lengthy Two-Year Standard Contract

While most other cable or satellite TV providers lock their customers down with two-year contracts, Cox gives its customers more flexibility with a time frame requirement of fewer than two years (sometimes nothing, depending on the package selected). Contract time frames can vary, but it is consistent to see TV options hovering around 12 months. If current customers of Cox are looking to end their service, their bill will be prorated. However, there have been complaints from Cox customers having to pay additional fees when they have canceled their service.

Make sure to read and understand your agreement with Cox when services are set up.

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The Bad

  • Potential Cost Increase
  • Possible Fees
  • Only Available in 19 States

Potential Cost Increase

After 12 months, prices for all Cox cable packages will increase. Customers will usually see an increase in price by about $20/month. It is important for customers to look at what the regular monthly price will be (after the first 12 months) before making a decision. The lower prices are shown to entice customers and only apply for a short period of time, so customers need to make sure they understand the pricing before signing up. There could also be additional charges to DVR service, digital cable, internet speeds (Mbps), or modems. 

Possible Fees

Alongside the increase in monthly cost, customers should be aware of the possible fees that may be added. Cox states that a one-time activation charge may apply and that additional jacks, inside wiring, reconnection, activation, taxes, franchise fees, and surcharges (including a video Broadcast Surcharge of up to $10) are additional.

Only Available in 19 States

Cox is limited based on geography. A customers location will determine what packages are available. To find out if Cox is a viable cable provider, potential members can log on to the Cox website and type in their zip code. The search results will show which services Cox offers in the area. 

Cox is available in the following states: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Massachusetts, Missouri, Nebraska, Nevada, North Carolina, Ohio, Oklahoma, Rhode Island, and Virginia. 

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The Bottom Line

Cox Communications is a good choice for cable television if it services the area in which you live. It has several premium channels available for subscription, as well as sports and international packages. Cox provides access to hundreds of channels to select customers (based on the chosen package) and also offers DVR and HD receivers. 

We recommend customers who live in areas serviced by Cox to consider it as an option when choosing a satellite TV provider. Be sure to check out our Cox Cable Reviews as well to hear users customer service stories, as well as other cable companies or cable providers. 

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Call our recommended rep over at Cox Cable below.

1-(844) 525-3279

Star Rating

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3.3

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190 Reviews

Review Breakdown

5 grade

27%

4 grade

22%

3 grade

20%

2 grade

11%

1 grade

20%

Sentiment Criteria

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Quality

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Service

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Sarah Smile Tulsa, OK

For quality and reliable service, Cox can't be beat. I always have reliable service during storms and have had very little downtime. However, I've grown weary of being priced gouged by them. I've been a subscriber for over 25 years, and the price goes up and up despite my service level not changing. It's now over $300 a month for a bundled land line, internet, and Contour plus with 2 dvrs, and I have to call every so often to haggle or the price would be upwards of $350. I'm not rewarded at all for being a long time customer - only new sign-ups get good bundled rates. I do really like the Contour remote features such as the voice remote and autolight when the remote moves, and I really like their plug in services to attach to Netflix, Amazon, and YouTube to view my accounts through their equipment, as my older tv isn't web enabled to do direct streaming. Those conveniences come at an ultra-premium price.

2 years ago

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Brinley Knowles Smithfield, UT

My favorite thing about Cox Cable is you don't have to be on any lengthy contract with them. They have great customer service and are always willing to help me out if needed. They have such great quality packages and are very affordable.

5 years ago

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Tracy Chesapeake, VA

Had to repeatedly call every month due to verbally being told what my monthly rate would be, but the bill didn't reflect what was stated. Finally have a resolution to this problem so far, and hopefully my bill continues to reflect what was stated. The overall service is very good, but expensive, esp due to playing the same TV shows. Little outages although they do tend to happen, and the Contour boxes are sometimes frustrating due to freezing up at times. But the voice control is awesome.

2 years ago

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Cutenana Waxahachie, TX

Had some problems with my Cox internet! Tech came out and worked on it for a couple hours. The tech made sure that he checked everything that could have been wrong. After he finished, he told me that I need to update my modem and recommended one for me! He gave me the number to call to get help installing the modem. I got the modem and have not had any problems since.

3 years ago

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Keith Anderson Henderson, NV

When I first got their service I tried the wireless receivers for the whole house so the cable and we had to run to one and then everything else in the house was wireless but it would not work with my Google Wi-Fi network it interfered and would drop signal constantly. Regular service is okay with the wired receivers my bill is not too bad but one of my first year of my contract is up my bill is going to go up like $60 per month and my service will probably not be worth that kind of money

3 years ago

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Kaleb Herbert Gilbert, AZ

We just switched back to Cox. They have a lot of channels. Customer Service is alway great, the representative gave us an even lower price as she saw how we could bundle our channels better.

5 years ago

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Tom Pleasant Grove, UT

Pretty good value for your money, but the installation took me a while and I didn’t like the bulkiness of everything. I do like the no contracts and ability to start and stop when I want to. No long term contracts.

5 years ago

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Janet F Price Patterson, LA

I am currently a cox customer and though they are expensive they are the best cable provider in the area. I have no problem with down time and the internet is great. I just didnt like that they quote me one thing and when it was time for me to sign up they charge me another. I like good service and they are great at that.

2 years ago

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Andrew Hyde ,

The speed, reliability, and quality of signal from Cox Cable for TV, phone, and internet was unmatched in my areas. They were the only ones that had fiber speeds at the time. The problem was that they knew they had a monopoly and exploited it raise the prices on their "valued" customers...

3 years ago

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Tricia W. ,

We have had some issues with not getting the download speeds that we were paying for. However, with a call to customer service, they sent a technician out to diagnose the problem. Customer service was helpful, however a little frustrating that the these issues weren't identified before having to call.

3 years ago

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Isaac Gilbert, AZ

Overall it's a pretty good service, but it is not perfect. Some of the navigation through the system can be confusing. The parental controls are difficult to change after being set. But in the end it is a good service. They have a lot of channels, and in the end it is a pretty good cable company to have.

5 years ago

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Vickie Kingsford Gilbert, AZ

We have had Cox cable for over 10 years. We have always had good service with very few interruptions. Customer service has always been good as well. The only complaint I have is with the DVR's, we have had to replace them multiple times and they always freeze up and we have to unplug it to use it again.

5 years ago

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Alicia Holman Gilbert, AZ

They offer a lot to clients upfront, but not once you are a loyal customer. Their service is good, but they don't offer all of the channels that the bigger company does, so it's hard to continue to use them. Although, they do have some channels that the bigger company doesn't have as well, so that's a plus.

5 years ago Edited September 14, 2021

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Sherry Pitts Fort Walton Beach, FL

I have been a Cox Cable customer for over 30 years. Their prices are questionable. They go up and then you have to keep changing your plan to reduce your bill. But other than that. I wouldn't change to anything else.

2 years ago

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Anjali Incline Village, NV

overall cox is a good company, but occasionally we have issues with out cable box and we end up having to erase the box and replace it, but other than that they are a good company.

3 years ago

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Fernando Delgado Tempe, AZ

We had cox cable before but ended up switching services cable price got to high after the promotional price especially for basic 99 channel package. Service overall is good no problems with the reception.

5 years ago

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Kenneth (T.C.) Gould Gilbert, AZ

Ok company seems like every time you turn around they want more money we had to let a lot of channels go just to keep them for our business side of things. The reps are really good though.

5 years ago Edited September 14, 2021

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Samuel Tripp ,

Overall a good company. Had one issue when moving to a new house, due to covid they where unable to install the internet box. Other than that has been great service

3 years ago

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Roxie Chapa Baton Rouge, LA

I've used COX 2 times over the past 24 years. They are a little pricey for the coverage, but other than that, didn't really have any issues. Would recommend.

3 years ago

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Jose Castillo Los Angeles, CA

I have had them for 2 years. I don’t like that they require you to pay a termination fee of you have more than 1 service and you want to take one off.

3 years ago

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Jess Root Gilbert, AZ

Like all tv providers, they have all sorts of options. Their new Contour service is nice. Lots of DVR space. But with equipment fees, it isn't the best value.

5 years ago

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W. Cady Port Saint Lucie, FL

Good service, but sometimes customer service was slow to respond, although any issues were generally taken care of once in process.

2 years ago

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daniel shen Garden Grove, CA

Good internet service, good online resources. I couldn't say anything differentiates them from other good internet providers

3 years ago

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K1louie San Diego, CA

I have been a customer for decades, started at $19.00 per month, now $355.00 if someone give me a better deal I’ll jump ship

3 years ago

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ben boushehri Palos Verdes Estates, CA

fast service , good reception ,we are more happy than when we had Verizon or Spectrom and is even chipper than other 2 company

3 years ago

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Ben blair Phoenix, AZ

Cox cable was so good. It was fast which is something very important to my family. It also has great deals and bundles for any family.

4 years ago

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Melodee Mesa, AZ

We’ve had Cox as our TV provider for the last 20 years. I like them a lot and would recommend them to others who are looking for a TV provider.

4 years ago

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Emma Gilbert, AZ

They have a lot of channels but the prices are crazy expensive. However, the ability to speak to the remote is convenient.

5 years ago

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tiffany tillery Norfolk, VA

I have internet service for 2 1/2 years and i have no problem, no buffing nothing great customers service, Love it!

2 years ago

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Linda Clark Gilbert, AZ

I found cox service to be very reliable and good service but expensive for someone with lower incomes to afford.

4 years ago

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Rachel C. Gilbert, AZ

They have amazing service and great prices. They have great channels that are almost always working.

5 years ago

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Kathryn E Rizzo Gilbert, AZ

They have great customer service, but they charge too much. When we have had problems, they fix them immediately!

5 years ago

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oallred Gilbert, AZ

I have never had any problems with Cox. The shows available are great and there are a lot of options.

5 years ago

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Almeda M. Bailey ,

Enjoy the wireless service, that I signed up for. Technicians were very knowledgeable

3 years ago

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Tracey Oklahoma City, OK

No problems. Had a few issues trying to get a modem but that was because of covid.

3 years ago

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Alyssa Scott Mesa, AZ

Cox has great fast internet service and the tv channels are well worth the extra money.

5 years ago

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Lauren McGill Gilbert, AZ

Cox Cable is pretty good I like the OnDemand feature and all of the channels they offer.

5 years ago

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Troy Siren Gilbert, AZ

Have been a customer for years. Always affordable with super speedy internet and bundle packages.

5 years ago

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John Buesing El Cajon, CA

Cost is quite high, frequent problems with their equipment

6 years ago

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seanth57 Columbus, GA

I have enjoy being a customer of cox always great service and support.

2 years ago Edited September 14, 2021

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anupam sumessur Lorton, VA

Nice range of channel. Good service. Internet speed was fast

2 years ago

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Cheryl Linden Cave Creek, AZ

very reliable; priced decently; customer service is great

5 years ago