Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables.
Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
Comcast Xfinity TV is easy to use. I like that it is month to month with no long contracts that tie you down. I am able to stream, or watch throughout the home and on the road. Also, I like their mobile app and ability to do everything with my phone.
They provided good service and were people friendly. I got what paid for. Customer service need
I absolutely detest the " smart resume" added recently! It keeps me from.fast forwarding thr8the commercials that I DO NOT want to see!! I hate this!! I don't want it!
They will not carry the ACCN so a 20 year customer is forced to go to FIOS. They violated a rule of customer service - give your customer a reason to feel like they have to leave.
Xfinity is the worst cable company ever. We are constantly losing internet and cable and having to reboot our system. When we call customer service all they can do is send someone out. After an hour of frustration on my end the internet reconnects and then service appointment is canceled.
I would give negative stars if I could. Their customer service is atrocious. I was in the process of moving so they canceled by account deleted all of our legal documents from the My Account portal without warning. I spoke with 10 people on the phone and on chat just to get a copy of my contract--half of them hung up on me. Apparently, they are not allowed to provide customers with contracts. Extremely shady business practices.
Unfortunately, we didn't have a choice of provider and HAD to go with Comcast. If you have any other option, I strongly recommend going with ANY other company. Our TV is consistently freezing, and it is extremely frustrating. 😡
If you don't mind them to keep raising your monthly fee every other month after your agreement ends then you will like them just fine. They keep raising monthly fee $20 every other month. At $259.00 per month now!!! Only 250 internet. Security feature has not worked for two years.
I have had numerous problems with this service. My Internet plan is 75 Mb and it buffers constantly, even though I have the Roku set at 720p. Have had several instances of being unable to even connect resulting in hours spent on the phone trying to resolve it. 3rd tech visit I was charged $70!!! It is NOT my fault their service is so bad. The one redeeming factor is we get local channels. My year contract is almost over and I am actively shopping for a different provider.
So we pay $72 for 150 mbps of wifi and basic tv. nothing fancy. locked into a student price for 2 years. We are on the phone with them right now and the background voices are very distracting, we've been transferred to 3 different people and lied to twice and we have been on the phone for over and hour and a half. We were told our plan would go up $10, now after being transferred so many times it is now going up $20 and we have to buy a new box because our box (1 year old) is the "oldest box that comcast had" so we cant get HD and DVR without upgrading the box for an extra charge. Very frustrating.
Every time I call for assistance with xfinity I am talking to a robot. There is literally never any option to talk to a actual human being and non of the robots options are what I need help with. It’s totally ridiculous that there is nobody for me to actually talk to, and when you go to the xfinity store for help in person there are hour long lines. There needs to be a customer service operation with actual human beings helping other human beings.
We switched to comcast 2 weeks ago from Direct TV. Since that time we have had to do a system reset nearly every night using automated chat. Have tried to use the human chat but comcast has an automated messase saying they were having technical difficulties. I tried to use the technician call back and again they were experiencing technical difficulties. So called the help line and the security questions are phone number and zip code . They said my phone number and zip code are incorrect. Comcast, you can come get your crap out of my house.
Edybe L Handy
Had Comcast service for some time and had gotten so expensive I switched and when I did so paid up my account in full and they sent someone to pick up my equipment which they did and was all returned in perfect condition.this was few years ago and they still charged me for my equipment not being returned when their official tech came to my residence and retreived it so long story short my credit is still down and being reported on my credit as an unpaid debt! My au t had similar issue with them as well so I urge any one thinking about Comcast don't cause they will ruin your credit and charge you for their mistake because they don't care bout one little customer it all about the money for them! Horrible experience with Comcast.
Worst company ever They always going to trick you with the bills over charge you customer service is worst and the internet is bad....
I wish there were a "minus one star" button. I signed a 2 year contract last November and trying VERY hard to get out of it...poorest service I have ever had......A Tech from the company was just here for OVER 3 hours...changed wires, lines boxes and STILL have issues with TV, Internet and phone service cutting out. I made the Tech talk to Customer Service and tell them the issue is with THEIR equipment...yet I still have to pay for at best the poorest service ever.....TV cuts out every 20 minutes...repeats itself for 10..Internet cuts out constantly as well as the phone service..NEVER again.......BEWARE and shop some where else....
WAAAAAY too expensive for what you get! But all the extra $$$$ one pays are not to support all the worthy employees who are earning an honest wage. Instead, the extraordinarily high price goes to line the pockets of quite a number of CEOs in the company headquarters with the likes of $35,000,000 a year! It's vile! But that aside, I can't stand their On Demand feature. Very sub par when one is used to Netflix and Amazon Prime, and how nicely both save exactly where you left off whatever show or movie you were viewing. With On Demand, they try to do that and some days it works, but often time, not. But what's really annoying is that when you want to rewind and see part of the show again, you cannot fast forward through the commercials, even though you just watched them!
Whenever I download movies on my phone the network speed is very good. I also love that you can download things from our DVR onto your mobile device. It's very convenient to use!
Comcast is a lousy service provider and, arguably, practices predatory business practices towards small businesses. The representative did not disclose a 60 day termination policy which is buried in boilerplate language. We continue to pay for a service that we do not use at an exceedingly high rate for slow and intermittent service. Do not use Comcast if another provider is available. I am extremely disappointed with their business practices and taking advantage of clients without their representatives explaining the terms. KMI LLC
Terrible. Their internet, their tv, their cell service. It all begins to breakdown during "peak hours"
This is by far the WORST customer service that I have ever received!!! We received our self-install kit. I tried to set up our user name and password. Had big-time issues. Kept getting the information did not match their system please call for help. So we called waited 15 mins for a rep. The rep gets on the line hardly speaks English. Talks to us for over 30 mins having us trying to log in. ACTING like she is setting up the accoutn for us. Finally says oh well I need you to speak with one of our technicians to finish. you wont have to hardly talk to him I will explain it all. He gets on the line and has no clue who I am or what is going on. We tried to explain to him. He started asking questions about is this an old address. Not making any sense at all. We finally had to just hang up as we had wasted over an hour on the phone to get no where. So then I think Ill go on and chat with someone. OH NO you have to use a user name and pass work to chat with someone. WTF why? So if we are having issues with user name and password you are SOL. This has been by far the worst! I work customer support and your support is what gives customer service a bad [email protected]
Comcast customer service is the worst I have ever experienced
I recently purchased internet and cable through Comcast over a month ago for my new house. The installer came out and said they would have to bury a line to my house. The date of the next appointment, Comcast no called no showed. So I went to my local Comcast store. They explained the utilities needed to be marked and they would be back to bury the cable on so and so date. That date came and went, no call no show again. So I went back to the local Comcast store and this time the representative said there was no record of our previous appointments or my order and that I had to order it all over again. She didn't once apologize or empathize. All she did was keep turning it around on me. By this time I am beyond frustrated. So, I did as she requested, and ordered the package all over again. I set up a new appointment time as she requested. In the mean time, the city mowed over the utility marker flags. So I called and got them to come back out again to mark the utility lines. I emailed both the customer service representative at the store, and at the call center, to give them the new details. Needless to say, the store representative never responded to two of my emails. Customer service said they were getting with their manager, and would be calling me back. Guess what? Do you think I got a call back? No? Additionally, now when I go on Comcast's website, my new appointment is no longer there. I have been making broken promises to my whole family for at least five weeks now. If this is how Comcast treats a prompt paying customer for the last eight years, how do you think they will treat you?
Comcast Xfinity use bait & switch tactics on their customers. I had a mysterious $200 bandwidth fee show up on my account for one month (weird to happen on a month where i was on vacation and out of the country for 2+ weeks). I called support and they told me if O upgrade to a much more expensive package, they will remove the fee for the previous month. Feeling obligated, I did upgrade, and was told I'd get a call in 2-3 hours to confirm the fee was removed. The call never came, and now, 4 days later after a 4 hour conversation, I'm told the fee will not be removed. I mean, ok, that's a clear Bait & Switch, which is illegal - and that's one thing - but it's also that I'm a 10+ year customer, who has happily paid comcast $200+ a month for well over a decade now. thats like $25,000+ easily - and now they are willing to throw me away rather than keep their word about a bogus bandwidth charge. It shows that xfinity really don't care at all about even their most loyal customers.
Comcast partnered up with Movies Anywhere and they're employees know absolutely nothing about it. They're zero help and lost over 300 purchased movies. Comcast is the absolute WORST company when it comes to customer support or speaking with someone who actually lives on your continent.
I don't have alot of space but basically Comcast has THE WORST customer service ever!! They posted my automatic payment twice, I had to speak to several rude reps to finally be told I would receive a refund in 24 to 48 hours well five days later I still don't have my money. I called again today and was told they would call me back in an hour, it's been three. So unfortunately I have to now dispute charge through my bank. I pay all this money a year to be treated like this? Thinking of leaving Comcast. I'm just disgusted!
We have been happy with the quality of Comcast/Xfinity! My only complaint is that when we need help from costumer service, they really try to get us to fix things on our own and seem hesitant to send someone out. But, when they do come, they are awesome. Keeping this service!
Very, very low graded computer systems. Website is inadequate. Phone support struggle with system issues. A BIG MESS!
I was a loyal Xfinity customer. I even recommended it to friends and family and got them to get Xfinity service. I was in the process of moving and when I called xfinity nobody explained to me about early termination fee or just didn’t clarify anything to me. I got charged without even knowing why. I called again and the customer service was the worst I’ve ever had. Will never get service with them again and will not recommend it to anybody.
Horrible!!! They lost 37 movies i purchased over the past year. I was moving called to have them Transferred my service, instead they disconnected it. It’s Been 3 months still fighting with them to get the money back. It totaled $720.00
We love Xfinity TV. We have great service and selections. When ever we have needed anything they have great customer service.
Customer service represenitives MUST BE TRUTHFUL AND HONEST! I was lied too and swindled by Xfiniti/Comcast ONCE AGAIN. I have called support 30 times in past 60 days. I have spent hours after hours on the phone and I am calling to have my service cancelled this week. I have never been taken advantage of like this CON-ARTIST COMPANY! YOU AS A COMPANY ALLOW IT. Your phone calls are recorded and now I have to pay more because of a deceptive staff member. I will not stop here. They tell you anything they want and once you agree to what they are telling you and find out it is not what the "pitch" is then you say I want to go back to my old plan they say "We can't go to old plan now that you switched...." This is not how you treat loyal customers. I have had it. This is a big problem with companies who allow staff to deceptively take advantage of their customers. The calls are recorded and NOTHING can be done?
I used Xfinity for my internet but also for my TV as a bundle deal. I really like the option of having my favorite shows available to me on my iPad or phone while I'm traveling. Price is a bit high especially when the introductory period ends.
Comcast Xfinity TV works great for me and my family. I signed up with their monthly plan with no cancelation fees, thinking I would give it a try and then cancel if I didn't like it. I am still going strong today and love that I can freeze the price for a year and then I will be advised when my year is up and they will get me another year of the same plan or something better.
My family and I have loved Comast Xfinity, it has such great internet and is always working for our benefit.
Yeah for Comcast! I recently switched and have found the selection of channels to be great even with the basic package. Installation of cable took over 2 hours but it was worth it. The picture quality is great!
COMCAST SUCKS !!!! I have called them 4 times and they act the problem has been fixed but each time I call that act like they have no idea what I am talking about and nothing gets do e. WASTE OF MONEY
This company is a ripoff. I signed up for service and it degraded to an unusable state daily. The pings would go in the 1,000s. I work from home doing IT support via RDP and I absolutely could not do my job. I called in 4 times to resolve the problem. I purchased 2 high cable modems totaling $600.00. The service continued to drop daily. I cancelled my service and went with ATT (which works perfectly by the way) and I got billed a $59.00 termination fee. I got billed a termination fee for a service that absolutely did not work.
This company has terrible communication. I did not receive a bill for the first two months and had no way to access my account, which ended up with a past due balance. When I got my first bill, it was completely wrong, overcharging me by $60. I had to call multiple times to correct the issue. Frequently, when I was being transferred, the call was dropped and I had to repeat the information. It was incredibly frustrating.
I recently switched television providers. I have liked Xfinity even though some of the channels I was used to watching are not in their basic package. The pricing was comparable to satellite providers
I am a new customer and love it, it is so much better than DirectTv. The basic program channels are enough for our family and the kids love the on demand options. The remote is easy and simple To use.
Comcast service has been terrible. When I schedule a meeting with a technician to come the next day nobody shows up and when I call comcast to inquire I am notified that I do not have a an appointment. To avoid that kind of situation again I have them email me after re-scheduling a meeting with a technician to come the next day. I contacted comcast the next morning to cancel the meeting I had for that day until I had figured out if I absolutely need a technician (because apparently comcast charges $100 fee if the technician comes out and doesn't find any issues with comcast equipment) and the support gal on the other line says that yes I have an appointment scheduled for tomorrow and that she can cancel it. The first time I scheduled an appointment I was left hanging because no one from comcast fulfilled the request and the second time I schedule an appointment they make it for the wrong day...………...amazing service comcast!!!!!
Horrible experience I’ve been trying to move into my new house and have had nothing but problems with comcast with trying to switch my internet and tv over to the new house every time i call them i have to wait on hold for hours getting tossed around from employee to employee and still not getting anywhere it’s been over a week and still no internet this company just doesn’t know what they’re doing and aren’t willing to help they’d just rather send you to the next guy who also can’t help or do their job right. Keep up the great work Xfinity!!
I would have given Comcast none if I could. We are without internet, TV, landline phone for 4 days. We have continuously called customer service and they can't understand us or we can't inderstand them (language problem) We have done the online chat with promises to check it out and would definitly call back, no call back. Thank goodness we Have Verizon for our cell phone service. If in fact a serviceman does not show up as promised etween 1 & 3 today, we will bundle all of this comcast junk up and drop it off at the comcast headquarters. ATT here we come even if it means a change in our e-mail addresses. COMCAST YOUR CUSTOMER SERVICE IS THE WORST EVER!
I've been a customer of Comcast since 1990. Every year, the cost of the service goes up. I'm currently paying $205.68 before fees and taxes. I called customer service to try to lower my cost. The agent was very kind; however, because of the way Comcast bundles the networks, the agent could only minimally lower the cost. I'm disappointed and will now start investigating live streaming TV as suggested by Clark H, a nationally recognized consumer advocate.
The company just keeps getting more expensive for worse services and they only care about $$.
I had my service shut off 2 different times and fees added to my account within the same month. I don't have enough space or time to explain everything. I called one last time and spoke with Tiaja who not only solved my problem but totally changed my mind about leaving and referring people. She should be able to to teach customer service skills to some of your current employees and future ones Thanks
If there would be no star, I'd put that. You always have to pay attention to what they charge you. Every other month that change you some extra, then you call and they apologize. Are you kidding me?! Dont change me extra in the first place.
Worst service I have ever had they took my deposit took 4 months to come out and tell me they couldn’t do it and never gave me my money back!
If I could I would leave 0 stars for this company. This is the worst customer service I have EVER received. They are obviously trained to try and trick you into paying more, and then tack on extra charges at every single opportunity and do not tell you. I tried to cancel my service and they extended it one more day so that I had to pay for an entire extra month of service I wasn't using. They are extremely frustrating and difficult to deal with. On top of that, we NEVER received the speed of service that was promised, and their only solution was to tell us to replace the modem, which we did several times (and it was a freaking nice modem).
I had an experience was not good, Long story short the Comcast Xfinity sales rep stopped me and asked if I was a customer and I stated i had internet only which is really fast. So they ask me what TV service I have, Dish Network, so she says I can save you a lot of money and double your internet speed to 100mbs. You get all these channels and bla bla blah. So I took home the sheet that had the channels listed in this package mostly indicated all of the channels I care about and the ones my wife watches. Also I was told I could Stream TV off the cloud based server that I had recorded and watch them from any device. I said sounds good to me I'm always game for saving a few bucks and getting more than before. So I do a self install hook it all up and everything works. No HD, Picture is Crap Internet is slower, cant hook up or stream from the ROKU device?? so Three Hours later talking to people who have issues understanding english and the website which is no help I tried again this morning, 2 hours on the phone was disconnected several times but Customer service wanted me to "RATE" the level of service? So I finally get through to a person at Customer Loyalty that speaks good english and understands my multiple issues with the service and what I was promised during the sale contact. She tells me HD is extra and there are Network FEEs, Regional Sports Fees, so it turns out to be 40.00 more that I was originally was quoted. However I had to bring the Box back for a real DVR as this one only records 20 hours?? and the other box gets HD. I assumed that this what the original equipment was who has Standard Definition? Who has this in 2019? even the Oil change outfit waiting room had good TV? So I go to the Xfinity Store and the Reps says why dont you get the Home Security package Phone and they will add HBO / Starz Cinemax and Wait for it, up to 400mbs internet. He says Xfinity is taking my money??? anyway after interrogation he admits that after the 12 month intro period the price goes up Alot. So I opt for the box that I came in to exchange initially, take it home and the remote does not work, so back to Customer service with another Rep from outside the country cannot resolve the problem. So needless to say after many wasted hours I am returning the equipment tomorrow. They better not want an early termination fee, I will yell obscenities at them and video tape it and put it on you tube.