Xfinity is a TV, internet, phone, and home security provider and streamlines its services to work together — anytime, anywhere, and on any device. Xfinity Cable TV plan options allow customers to watch hundreds of channels, view local programs, and record their favorite shows. However, Xfinity doesn’t stop there. With the X1 TV Box, customers can watch live TV or switch to their favorite streaming service for the ultimate entertainment experience.
Xfinity TV, though compared to a number of Satellite TV providers, is a Cable TV service. This suggests that it can avoid the frustrations caused by weather or other circumstances that Satellite Dished and fiber-optic cables.
Xfinity has been in business since 1981. It was originally called Comcast Cable until in 2010 Comcast Communications decided to roll out the name Xfinity. Xfinity also offers high-speed internet, home security, home phone, and mobile services which can be bundled for lower pricing
Read our customer reviews (below) to find out if Xfinity is right for you.
Xfinity offers a no-contract option for its TV services for customers who prefer not to be locked into a contract or for those who don’t plan on using the services for long. The no-contract option will cost $10 more a month, but customers can cancel at any time.
Xfinity has a price lock guarantee even for packages that do not come with a contract. This means that when customers are promised a price (for the first 12 months of service), Xfinity will honor that agreement for the entire year, regardless of whether the customer signed up for a 2-year contract.
Xfinity’s X1 DVR has unique features that set it apart. Customers can use the X1 Voice Remote to say what they want to watch and easily access results from live TV, On Demand, DVR recordings and more. The X1 DVR will also give customers recommendations based on the shows they’re currently watching. The Xfinity Stream App allows users to stream live TV, DVR recordings, and more whether they’re at home or watching Xfinity on campus.
*HBO® and related channels and service marks are the property of Home Box Office, Inc. To access Netflix on Xfinity X1 requires an eligible X1 set-top box with Xfinity TV and Xfinity Internet service. Limited to Netflix members who are residential customers. Netflix on X1 uses your Internet service and will count against any Xfinity data plan. Netflix streaming membership required.
Customers can bundle their internet, phone, home security, and TV package and save even more. For example, customers can get the X1 Save Pro Triple Play plan (internet and TV) for just $79.99 per month (with the 1-year agreement) and receive the following benefits:
A plan that includes a home security service will bump up the plan price, but for many customers, the sense of security is worth it.
Xfinity offers a 30-day, money-back guarantee for its TV, internet, home security, and home phone services. There is a 14-day, money-back guarantee for the Xfinity mobile devices and services. This is good for customers who want to try out what Xfinity has to offer but are unsure if it is the right choice for them. If for any reason you are not pleased with the product or service that has been offered by one of the Xfinity packages, you can go back within the 30-day or 14-day periods that are allotted to request a refund. This is one of the ways that Xfinity works to ensure customer satisfaction.
In addition to offering Cable TV, Xfinity is also a provider of a number of other specialized services. These additional services are outlined as follows:
Signing a 1- or 2-year contract with Xfinity can help customers save $10 a month, it does come with a catch. Customers can expect to pay around $100+ in early termination fees; although the fees will vary based on the service level and how much time is remaining on the contract.
While early termination fees are not uncommon in the industry, many customers are surprised when they cancel their contract and the fee is applied to their bill.
To combat the early termination fee, customers can sign up for a shorter contract — which will cost more per month but can save customers money if they end the contract early, or they can sign up for one of Xfinity’s no-contract plans.
Xfinity’s base packages are reasonably priced; however, customers may find their bill going up if they are not careful. Customers should be aware of these potential charges:
To ensure that you are not confronted with hidden fees, it would be in your best interest to talk through the details of a contract with a representative. This will help get all of the hidden fees out into the open.
A number of our user reviews have explicitly complained about how poor Xfinity’s customer service experiences have been. With cable TV companies, issues are guaranteed to arise and need to be resolved quickly and painlessly. Most complaints discussed how long it took to get in touch with a customer service representative.
The Xfinity website does provide a lot of information; however, some customers have stated they feel the website is confusing and aims to hide important information (especially regarding costs and fees).
THIS ABSOLUTELY THE WORST AN ANTENNA WOULD BETTER!!!!!!!!!!!!!! i HAVE HAD CABLE FOR MORE THEN 40 YEARS. i HAVE A BOX AND I HAVE TO LOG IN (5 - 10 MINUTES. i'M AN ENGINEER WHO HAS DESIGNED NUMEROUS PROCESSES FOR FORTUNE 500 COMPANIES. I FIND XFINETY IS RIDICULOUS I KNOW THE ENGINEERS DID NOT INITIATE THIS STUPIDITY SO IT MUCH BE MANAGEMENT. very bad decision I cancelled in 2 days due to this joke
No issues with the services, only problem is retention of good paying customers who once the contract is over, xfinity wants to stick it to the hard working customers that want a similar package without getting ripped off and increasing their bill by 50 percent. Looks like xfinity is more focused on getting new customers and offering great deals instead on keeping current customers happy. Maybe better training to the retention customer service members is needed as they have no clue on how to help/retain their current hard working/ paying customers.
Horrible service would not recommend to anyone all the agents lie I have never experienced anything so unprofessional would never recommend to family, friends, coworkers, no one! If could give no star definitely would!
Xfinity seems like a scam especially when I pay for service and its been over a week and I still don't have service. Customer service constantly gives me the run around to the point where I will be going to a physical location to give them a piece of my mind and get my money back. You can have the stream app on your phone but the funny thing is you cant connect your phone to the TV because comcast blocked the TV casting. Also beware of the representatives in walmart, you pay same day expecting to have hot spot service by the time you get home and that’s not the case. You have to wait to get your modem in the mail and then go through hell just to get the modem activated. I came from AT&T hoping Xfinity would be better but I regret my decision and I will be returning to AT&T.
Comcast is the worst company we have dealt with! We are trying to move to a new location and after 4 phone calls they still can't get the orders correct! They have disconnected this service twice a month before it was ordered to be turned off & they have failed to set up the new service. To make matters worse the agent I just spoke to was extremely rude & obnoxious. She had zero customer service skills!
I have been a customer of Xfinity for 20+ years. I have the bundle of the cable, internet, and the phone. When the promotion was going on the price was great but now after 2 years of waiting for a new promotion and paying $285+ a month I am looking elsewhere. I am not going to give up channel 9 (wgn) so essentially this is what I am paying so much for. I am very disappointed as to how Xfinity treats it’s customers of longevity.
Giving one star just so I can give my input. If not would give them-100. They promise you the world and delivered nothing but headaches and lies, one after another. Besides the fact that now they will not give me my money until 5-7 working days . Unfortunately in Miami Florida there is a monopoly. I moved here from Texas and there we have 19 different companies to choose from. Xfinity is the worst company ever.!!!!!!
I DID enjoy the service. They charged me a disconnect fee of $140.00 because I HAD to move out of state for health reasons. I talked to them without satisfaction. They would NOT wave this fee. They must need it to stay in business. I had asked if they could provide me service where I was moving to before I disconnected. They said no. What was I to do?
Service was good but customer service sucked. Their ability to keep a payment the same for 3 months was impossible. We will never use them again.
They changed my price every SINGLE MONTH! Someone called to update my service and my price went down for one month, then went up more than before. I called and got a new price, then the month after it was changed again, i called got it changed back and THEN WENT UP EVEN MORE THAN BEFORE! I'm so upset everyone told me something different every time i called, it was so unsuccessful.
I had Comcast Xfinity for a few years and it worked very well and gave me good channel options, but it was expensive.
Best option we have for our money's worth, but it randomly decides when it wants to work and when it doesn't. If you have another option, I recommend going for that instead.
DJ B Eazy
Comcast train there employees to constantly lie. I been with Comcast for a few years and they always lie about crediting money back when services are down and they lie about contracts having a fix rate when they know every year fees and taxes go up. I called them last month they told me they was going to adjust my bill which of course was a lie. When you ask representatives to give you their name or ID they say they can’t or give a fake ID. Comcast is a corrupted company that takes advantage of hard working people. Plus they play the same stuff, they repeat a lot the same movies through out the week. Wish there was a way to sue Comcast for false promotions and consistent lies.
I always get TVs at Xfinity! It shows the shows and movies on the tv super clearly and it doesn’t freeze up while you’re using it. And the prices are not bad at all
The sneaky price hikes are getting really tiring especially for a nursing student who has to budget for everything. I called and they couldn’t help. Price hikes are everywhere
Xfinity TV has been used in multiple hotels I've stayed in, and I've loved the experience. They have up to date movie options and are showed multiple times throughout the day.
Absolute garbage. Terrible service and customer service. Have had nothing but issues and problems in the 6 months we’ve had service. Had techs come out multiple times and “fix” the problem. Still nothing. Poor poor quality
They’ll increase your bill without telling you and customer service will just give you the run around. My bill went from $157 to $193. I called (online chat) to have it lowered. They told me it would go down to $162. They even sent an email. The next month, my bill was $173. Their explanation now was due to service fees. It’s very frustrating and time consuming to deal with them.
As long as you never have any issues(connection, router problems, etc) they aren’t bad. Poor connection on weekends probably due to more people using internet. They have so many hidden fees.
Our system stinks and we have had it serviced many times. I even get charged for their repair on their system, so I don't call much anymore. Our system goes on and off and clicks off frequently during a movie streaming. My computer loses connection often. I wish they would listen.
Have really enjoyed comcast tv and have used it for years. Rarely any issues with the service and I like pressing C to access the sports that are on. On Demand good too.
We left Direct TV for Comcast based on weather issues causing interrupted service. The incredibly poor and unreliable service we had with Direct TV was head and shoulders above the trash we receive daily from COMCAST. This is the absolutely the worse unreliable non-service we have ever received. Being a paying customer in COMCAST is a testamony to my own stupidity.
If I were able I would leave a no-star review. They are the absolute worst. Their incompetence rises to an here-to-for untold level, I spent over 90 minutes over a 2 day period on the phone attempting to get a technician visit scheduled. They refused to help me with this valid request. Again, they are the worst. DO NOT DO BUSINESS WITH THEM!!!
A bit pricey, and the customer service isn't the best, but they're the most prevalent and widespread provider in the area. Contracting with them is a bit tricky, and rates definitely increase silently once the contracts finally expire.
I've heard so many complaints about Xfinity, but in my area, they were the cheaper service so I signed up anyway. I did an online chat as I chose my plan and asked a tech if I would be able to set up the service myself. He had all my information, my address and plan info, and I was assured I could set it up myself and save the $70 fee of having a professional come out. Low and behold, a day of missed work and countless hours of my time later, I was told my entire house doesn't even have an Xfinity wire going to it and I would need to have a pro come out anyway to run a wire from the electrical pole outside my house. The fee cannot be waived because they're blaming me for not knowing this. So there goes the money I was trying to save and yet another day of missed work. So thanks Xfinity, for lying to me and wasting days of my time for $70.
Overall the service was good and somewhat easy to set up. I received emails every month reminding me to pay my bill which nice. When I ended my service they never told me I still owed money for an ending fee and immediately sent my payment to a collection agency now affecting my credit. I would have paid if I had known and instead I have less credit. I would have given 5 stars but this was a poor way to end the service.
Absolute worst cable company ever. They didn't want to pay our local sports provider for services, so now I can't watch my local NBA or NHL teams. For the entire year. No games televised at all, except for a handful of nationally televised games. Both teams are playoff bound, and I'm missing the entire regular season. Inexcusable.
Customer service is horrible and will be canceling the rest of my services tomorrow.
Currently have Comcast as my cable provider, there are not many options in my area. They’re definitely better than Direct, but barely...
always playing the same garbage and want you to buy movies for a few dollars each that are 5-25 years old,get real you make enough money already! do your self a favor and do business elsewhere for tv,cable and computer, package deal is a waste of money with this company!!
Customer service. I was sent a request to review a call service request and I received a phone call back from Eric. He advices and an account specialist would call me back Friday afternoon. After 5:00 pm I got a robot call from Comcast. The system didn’t record my responses and only said “I’m sorry I cannot....
I would stay as far away from Comcast as possible. I have been a customer of their's for over 8 years and the last year has been the worst. I have experienced several outages with cable and internet, when I called to speak with a rep and get credit for these days they said that the services needed to be restored before doing so. The supervisor gave me their name and as such, I did this several times in about a 2 month span with the same outcome. I waited until the services were fully working, which I had to go to a near by store to replace the cable boxes because their tech could not come out within a reasonable time, I called their billing department just to start getting the run around about my credit. They conveniently did not have the representatives documentation on file and they said that my outages were not sufficient enough for a credit (but my services where out for about 2 weeks minimum, I would know,I'm a work from home mom with 3 small children). I spoke with Jeron, a lady who was the only one that was helpful but since she was in the technical department could not issue me an adequate credit. Spoke with Emmanuela, in the billing department, who was not pleasant and disconnected our call, called again and spoke with Keisha, she could not help me but she was very nice, she transferred me to Stacey, her "supervisor". I have worked customer service my whole life and I have to say COMCAST YOUR CUSTOMER SERVICE needs major TLC and much professionalism. How can a supervisor not address a customer correctly and not make sure that they are satisfied at the end of the call. Why does the customer have to get transferred to 100 different departments and then the documentation that should have been there from the previous call is not there, so you inconvenience your customer again by having them explain everything 4 or 5 times just in one day! Stacey could only give me a credit of $40 when my bill is $240, my services where out for 2 weeks, I should have gotten $112 off of my bill! I have cancelled services and gone to AT&T. I expected so much more form a company of their stature.
They are horrible and expensive. I had a cut off notice for the 5th didnt make it up the road In time on the 4th to pay it, so I get a money order thinking they will process it first thing in the morning, nope get home today cable is off go to the cable place and Ale tells me they send payments out and it takes up to 4 days to post. And I this is my (1st time doing a money order I usually pay cash/cc) Tell me how that is convenient! So Ale gives me a 1 800 number calls it and Belinda tells me I have to go back to.the cable place they cant do anything!! The back and forth unacceptable!! About to cancel the service!
JOSEPH DEMONICA JR
Yes my name Joseph Demonica Jr we have cable with Xfinity and been with your company since Dec 4 ,2019.... We have nothing but TROUBLE..We watch tv either its a black screen or it says my modem is off line..We have had numerous techs out at our house and a gentlmen calls to see if our service is ok. Well I told last weekend super bowl the screen went black and NEVER came on ..DONT KNOW WHAT TO DO...........
they don't have a lower rating or I would choose that... had Comcast for 32years they never honor contracts, but you are expected to.... we moved and they did not offer services where we moved to the charged an early termination fee....that was way touch on a contract they never kept the price would randomly change every six months I will never use again
Comcast customer service is awful. Their customer service personnel are like a bunch of circus monkeys that can only do what they are trained to do. They refuse to escalate our issues as if the engineers are some type of Demi-Gods that we are unworthy to speak to. We have been reporting an issue for over a month now and all they can do is reset the modem or look at the cables - We have a packet capture that shows where their issue is and the refuse to read it. Is that because they don't understand networking, like at all?
Horrible service. My internet has been messed up for a week and I've been on non-stop calls and chats with comcast with no avail. Constantly hanging up on me, not responding, passing me on, dropping calls, no answers, etc. It's been exhausting and still no help despite hours and hours of contact, even through email. Would NOT recommend.
Xfinity has turned out to be an extremely expensive service company. It has been my experience that they are unwilling to work with their customers. I have watched my bill creep up to almost $40 extra month and when I called customer service there response was and I quote, "you have the best package we have to offer you right now and there is nothing we can do for you." After putting me on hold for over 15 minutes I get someone in their solutions department who goes on to tell me that no matter where I go their service is the best and my promotion is all they can do for me. When questioned as to why the increase she states well that's just that our fees have gone up by a few dollars. I'm very displeased and will be looking for another internet provider. Please note that I have given them a 1 star because a no star isn't not an option to submit review.
We started out with a certain few and it keeps going up about every 3rd month which seems like every month.
This is for the tech vs the actual cable service. I can not believe how amazing the tech who went above and beyond, getting our townhome wired for xfinity cable. The living room was not cable ready, to say the least. The tech was extraordinarily pleasant, prompt & thorough!
Worst ever paid in full for the last 4 years when contact was ready for renew in nov 2019 wanted to charge me almost $90 for worst service I was paying for close to $53 finally got bill down on phone to $68 and some change and $10 off if signed up with auto pay cool not cool @ so took up to Comcast store let guy see contract on email yes it will be $58 with auto pay so gave card info get first bill after contract they took$83 called will fix it next moth same thing $83 called we’ll contract changed went to loacal center talk to same guy can’t help you with auto pay cause he didn’t sign me up for paper less billing then he say oh can’t do anything cause you did over phone when he took my card for auto pay then says oh it will take another 45 day to get $10 off do not ever sign up with these scam artists hook line and sinker 2019 nov 26 new contract couldn’t even stick with contract I signed what a scam worth business if you deal with this company don’t give card info
The price is expensive and they try to get you to bundle other services. The different channel packages get expensive fast.
You know for the most part I like My Comcast channels but too many to have and try to watch. I just switched my service in Dec 2019 and now it already went up another $10 onto a $200 bill. I think this company sticks and it is too bad it is the only service we can really get. As a 35 year loyal customer..I think I am an idiot to still be loyal to an unappreciative company. You guys suck and your company is full of assholes. Too bad being a good customer doesn't count for anything...you guys rob us all and you should all go to hell and enjoy it!!
We have had a good experience with Xfinity cable. They have a good channel selection and the price is fair.
Slid in 120 dollars of extra charges on my bill for data over usage then autodrafted a ton of money. Officially making the switch to EPB so I will no longer have to deal with hidden charges and incompetent agents who are of no help. And I see from a ton of reviews that you guys have crap ratings from other people for the same reason!
Nothing but trouble with internet every day!!! Always has trouble connecting. Do yourself a favor and save your money and stay away from comcast!!!
I switched to Comcast/Xfinity, thinking that i would finally have internet faster than 15Mb. The installation tech was great! He ran all new cable from the overhead to the house, and then ran all new hardware and cable in the house. He rogrammed the boxes ( 2 TV's) and after working on the remotes, he finally got one to work. He switched out one of the new remotes, with one he had for the next customer, so by the time he left, my Cable and internet were working. I provided the Router/Modem, but it was the same exact one as Xfinity rents to customers. Upon checking the system, the tech noticed that regardless of what he tried, my internet speed was hovering around 14Mb. When ll was said and done, it was determined that my house was the very last service, on a very very long system. I was getting very little bandwidth. He said it would be a week or so, but he would request a booster of some sort, for my line. It was never forthcoming. The many times I tried to call Xfinity, the wait time was so long that I gave up. After a year of paying for 150 Mb and getting between 7 and 14, ( even using their own speed check site) I called again and just waited. After 21 minutes I finally got to talk to a customer service person. She sent another Tech out, who also determined that I needed a booster. It too never came. I waited another year and finally got angry enough to wait for someone to answer the phone. They brow beat me because I didn't call after the first two failed attempts at getting adequate service. I am guessing now that my obligated contract is up, they think I'll continue to pay 160 a month for DSL speed internet and basic- basic cable. I am looking at going back to the local phone company and paying the 29.99 a month for 15 Mb and ORBY for my channels, all 4 of which are available on their service. I may also use my unlimited data source as a WiFi hot spot and stream my shows to my Chrome Cast TV> It is no wonder that Comcast/Xfinity has the worst customer service rating n the world. They really do suck in that department. Their programming is also overrated. Net Flix is still a better option.
Poor Brian. Who ever thought you would be such a failure to charge these prices for such poor quality. Such a shame, i guess you're proving the doubters right. Maybe try providing good service and maybe people would stick around with you.
We just moved to the area from out of state and have been trying to get internet since Demember 14th and it is now January 23rd and we still have not been able to get through to anyone. Everytime someone says they are going to call us back they never do! We call every single week sometimes multiple times a week. Our neighbors have the same internet and for some reason they say they are unsure if they can give it to us because someone has to come out and survey and see if the neighbors lines reach our house. It's ridiculous. We have talked to a supervisor and all everyone says is they need to send a email and they will call us back! Such a joke!
Over priced, arrogant, terrible user interface. I could go on and on. I'm exploring cutting the cable options.