Name: AT&T U-verse
Rating: 2.8

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Branden Ikee Dayton, OH

Wanted to charge me 150 dollars to come out because modem isn't working. I pay 180 a month for 5gig and have multiple other properties through them. They said it is my responsibility to pay them to look at the equipment they supplied me even if it is only 4 months old. Never had to do this with spectrum just they don't have the crazy fast speeds. Do not use Att trust me even though it is cheaper you get what you pay for.

2 years ago

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Natalie

Install was great and techs were very friendly. Service tends to have frequent interruptions and there was a billing issue but quickly resolved. Overall this is an okay service provider.

2 years ago

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Michele Kowalski Milwaukee, WI

We have had uverse for more than 11 years and the service has gotten horrible they play the same movies on different channels and charge outrageous prices, if it rains or snows are tv says lost signals, they claim we have the fastest speed but that's a joke it is very slow and only 2 people use the service. I wish we could get better service from someone else but if you ask me they are all the same.

3 years ago

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Jessica Rico Aguiar FL

ATT uverse = worst experience ever. Impossible to get in contact with and when you need service they give you the run around for days. I haven’t had internet or TV since Saturday. Scheduled for a tech to come in today no show or call. Called 3 times to follow up and had to finally reschedule. Nothing they can do but reschedule. ITS RIDICULOUS. I CANT WORK FROM HOME LIKE THIS. I HATE ATT UVERSE

4 years ago

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Christopher Langdon Salisbury, NC

Hands down the worst cable provider. Internet is ok but always down, which means cable is down. Also bad customer service. I have been trying to set up a hotspot for an hour and have been hung up on twice. Since June I have probably restarted the box 50+ times. Half the channels don’t work. You don’t get all the sports channels. Half the channels you have to download and app. The recording is completely bogus. All you can do is record all series-can’t record only new series, and can’t record shows afterwards (if the show or game goes over).

5 years ago

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Katherine Moffatt Newhall, CA

All bill - lowering "deals" offered for Direct TV.... Our Apt. Complex will not allow new Dishes installed.. I think ATTUVERSE wants to push us to Dish, which we cannot have. As long-time Uverse customers where is our incentive to stay? Are we 2nd class citizens now... Not wanted, but they 'll take our money at inflated prices as long as they can soak us? Help! Any suggestions?

5 years ago

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sue Macomb, MI

We’ve been with ATT uverse for years, they always were able to provide decent promotions every year. All of a sudden our bill goes up 53$, and they have no available promotions. We’re now looking for a new internet and tv provider. We only need one tv. We’re a retired couple on a fixed income, we cannot afford $176 a month on tv and internet. Very disappointed in ATT Uverse now.

5 years ago

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Rob H Roswell, GA

If I could give AT & T UVerse negative stars I would. The service is like something from 1990, clunky and antiquated. The customer service is slow and unhelpful - I have 800 channels of nothing and have to DVR to watch a show at an unscheduled time. From now on when I buy or rent I will verify that AT&T is NOT the only cable provider. It is a dealbreaker for me— ATT UVerse is terrible awful horrible and any other negative description you can think of.

6 years ago

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Melissa Memphis, TN

I loved the selection of channels offered. The technician who installed it was wonderful and super helpful, but customer service was difficult to understand with her foreign accent.

4 years ago

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Brandon Griess Houston, TX

Holy sweet mother of internet, this branch of AT&T what’s the worst thing to ever happen to the Internet. I tried to set up Internet at the new house my friends and I were just starting to rent I should’ve there a week early and four weeks later after five attempts AT&T successfully provided Internet. Of course it was an absolute nightmare trying to find a competent Satellite technician that could actually follow through with appointment time and actually installing proper service. Of course AT&T continue to bill us for no Internet and build us for each visit, anything they could, then at the end of it all when we finally did had service and we reflected on all the charges they did nothing but pay back what they had to and offered absolutely nothing to amend the mistake. Perfect representation of AT&T as a whole. I have never used AT&T U-verse and not had a problem I have had it set up at at least three different residences far I took my cellular plan am I Wi-Fi plan and decided not to be the masochist ATT made me into. NEVER AGAIN WILL USE ANYTHING ATT. People are blindly using it because of the affilitaion to ape and they know it, so they dont need to provide the service to match what apple technology provides…. I will cry in happiness the day Apple drops ATT as their exclusive partner, may have happened already but they did get their corner of the market secured because of that image. To conclude, if you got money to burn on fees, time to waste on techs and rude phone operators, and are all about the name beand stuff you’ve come to the right company. FYI- you can keep your phone number if you change services, so dont let that be the reason you remain black and blue in the shackles of ATT 🤣

4 years ago

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Justin Pumilia Saint Paul, MN

It is really cool that I can stream from my phone. However the box that they sent us just randomly drops all the time. I do not usually have issues when streaming from my phone. But you would think that the box that has been how traditionally cable worked would not be so bad.

4 years ago

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TPat Cottage Grove, OR

I have used their services in the past, and was pleased and thought I would try them again. after speaking to several people, I kept saying that I wanted internet only! they had a tech come out and install equipment and it was only for TV and not Internet! I was irritated about this, and one supervisor in Idaho told me it was my fault for letting him install the equipment. after explaining numerous times the situation, they went ahead and cancelled the TV service and told me to keep the equipment.

4 years ago

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Patti Miller ,

I have my desk top internet with AT&T. It is slow at time but over all I am pleased with the service. The company just up-graded my service to fiber-optic.

5 years ago

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Della R.Quinn Coleman Plainfield, IL

Been calling At&t about weak Wi-Fi for a while now. My neighbor signal shows up stronger on my electronic in my house. where my service should be 5 bars I usually have 3-4 bars weak. I have had everything replace to what they say is their fastest. I even have a booster box from At&t. Still sucks.

5 years ago

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Amanda Malega Oklahoma City, OK

I loved the service until they took almost $400 out of my account through their automatic monthly payment program and then the very next morning I wake up and my services were off. When I called to find out what was going on they told me my services had been canceled and I needed to pay a cancelation fee for the services. When I told them I never asked for my services to be canceled and they needed to fix this problem they said they would have to charge me reconnection fees. I was so mad that they refused to help me in any way after taking that much money. They still claim I owe them almost $90 for service cancellation but I refuse to pay that since it was their mistake.

5 years ago

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Caleb Warren Norcross, GA

Channel lineup is good, I wish it was a more seamless operating system and more user friendly. Customer service not great but better than some of the other companies, price is too high, otherwise I would use them instead of streaming live tv

5 years ago

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Johnson3307 Houston, TX

I loved my ATT Uverse but the price is to expensive! The internet speed was amazing and the service was extremely consistent if service is your #1 and price not an issue, you won’t be disappointed.

5 years ago

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Shopping momma Pearland, TX

We have had ATT U-verse since they moved into our neighborhood - love the service - if you have any issues you can call and they will come out and fix for you

5 years ago

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Hima ravipati Kenner, LA

I love the At&t u-verse , their service is good , I love their fees as they are reasonable and I love that at&t u verse as you can watch anywhere without data problems

5 years ago

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Beachnut The Cajun Camper Mandeville, LA

Well, I'd like to say great things about AT&T, but I can't. The Uverse we had in the house was lackluster, at best. We went back to Spectrum, even though we said we wouldn't. Their cable speed can't be beat. Maybe when AT&T gets the gigabit drop...but who knows how much that'll be!!!

5 years ago

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Mr. Alvarado Dallas, TX

I am a new customer and I called customer service for the first time and I waited over 3 hours for service and then they stated that they had to send a tech. I was out of service for almost a week and there was no apology from the person. I am in a 2-year contract that I just started. I will cancel unless something changes my mind in those 2 years left in the contract.

5 years ago

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Karen Torino Tallahassee, FL

AT&T U-verse is probably the best TV service I've had. It is very easy to set shows to record and play them back, as well as find any shows you're looking for on tv.

5 years ago

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Lashell

AT &T has the worst customer service ever!! I don't think they even care. I spoke to a representative by the name of Zuki. He was unprofessional and very rude. He wouldn't transfer me to a supervisor to make a complaint. This is the worst company.

1 year ago

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linda banks Powder Springs, GA

I consider this company to be in breach of contract for dropping stations while in contract negotiations that I am paying iver$100 a month for! There are too many other options available to continue dealing with this company!

1 year ago

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G Dean Atlanta, GA

Absolutely would not recommend. I've had internet and Uverse for 12 years. Horrible customer service in that their emails do not match what's told on the phone. I canceled TV service they still charged me.. The supervisor actually advised my only recourse was to cancel my direct draft payments. It's really a joke.

2 years ago

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Dorothy

AT&T Uverse is the worse provider, MY TV a has to be rebooted three or four times a day, I have paid over $200 a month for years to be aggregated everyday. IT IS TIME TO STOP THIS SERVICE… NEVER GET SERVICE FRIM AT&T!!!!!!!

2 years ago

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Moureen Meggers

This product did not work half the time due to poor installation. I tried to speak with customer service the hold times were 2 hrs. It was hard to get to speak with anyone and hard to get this issue resolved.

2 years ago

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Peter Land O' Lakes, FL

They offered a good deal for the money, considering how many channels we received. That being said, the channels constantly went in and out, even during the Super Bowl! Average to poor customer service

2 years ago

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Zack Mcmahan Kansas City, MO

Essentially paying for something you don’t get to use. Internet is expensive and never works, it’s also impossible to get in touch with some one. I hope whoever is in charge suffers from random brain freeze no less than twice a day.

3 years ago

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JESSICA WILSON Frankfort, KY

Schedule a new internet install. Was rescheduled 3xs, without a phone call, only text notifications an hour before tech was to arrive. Took off work, wasted my time. Decided to go with a company more reliable to show up! Terrible customer service!

4 years ago

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DaretoExpose Las Vegas, NV

Exposing their customers to cyber criminal with unsecure rental routers, adding insult to injury, cyber criminals has access to all of your property from computers and devices, to home security, baby monitors and more. You are exposed.

4 years ago

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Laquita Freeman Orange Park, FL

They pricing is too high if you dont have a promotion and the service is always saying the signal is lost. Customer service is horrible most of the time, I gave 7 years to them just to have to cancel due to bad customer service and they didnt care one bit to let me go.

5 years ago

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Never again Westlake, OH

There should be a negative star rating for this company. Slow, disconnects often. 3 service visits did not fix. Hidden fees. Price goes up each month. Customer service is awful. DO NOT FALL FOR THEIR PROMISES the fees start as soon as you sign up!

6 years ago

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Mike Skokie, IL

WTF . I have been on hold for 35 minutes and have talked to the same billing dept 3 times . 3 times !!! they cannot figure out how to cancel my verse TV, 35 Minutes !!! I am so mad but its like this EVERYtime I call them Complete waste of time!!! UnBelivable!!! I waste an hour every time I call them.

6 years ago

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Horace Flowers Hogansville, GA

Good customer service and technician.Technicians assisted with making sure all devices worked properly before leaving

7 years ago

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Mija Imperial, MO

Their service is really good. But if you had any issue with your bill, go to the store. People in the billing department all tell you different information.

4 years ago

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Billye Newcomb Galveston, TX

It has been pretty good. Just had one problem and it wasn’t their fault. They repaired it in a timely manner. Overall I am satisfied. More expensive than I would like.

4 years ago

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Love Hate ,

I was with AT&T for seven years and I made the mistake of using the automated machine and got cut off and didn’t know I was cut off And they wanted me to pay to get trundle back on.

4 years ago

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Valencia Rucker Maple Heights, OH

My experience with U-verse was just okay. The signal and channels kept going out at times but overall it did its job. Now let’s talk about price of the service, each year it increased; that was horrible.

4 years ago

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Mike Hudson Birmingham, AL

I think that maybe this company is just too big and old to care. I've tried them twice, and got burned both times. Once many years ago at my business, and once more recently at my home. The customer service was terrible both times!

4 years ago

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Bcsteele Black Mountain, NC

Att fir the monthly price is not worth it. After the initial triple play rate, our services went sky high. We stopped att and began using Hulu which has been very good so far.

4 years ago

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Tim Bishop , GA

They are a decent company, but even though I'm not getting the faster speeds I'm not having to deal with disgruntled ignorant employees as some other companies i have encounter

4 years ago Edited September 14, 2021

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Frankie Cibolo, TX

Started using AT&T U-verse based on offers fromSales Manager. Signed up for 2-year plan, with 3 free premium channels for first year. Plan was to be guarenteed at $139,95 for 2 years, unless I decided to keep the premium channels . By the end of my contract, the rate had gone up to $209 a month.

4 years ago

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Ivy Cordero Fresno, CA

Where they provide high speed it is excellent, in locations that they don't provide high speed it is only good if you use it for basic computer need.

4 years ago

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Michael Byrd Everett, WA

I love the television programing available. I has all the programs that I really enjoy watching. There's never a dull moment.

4 years ago

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Tracey Columbia, MD

Cost is a same as other companies but overall the service is good. I think they can work on the DVR options with att tv. you will have a lag if u r watching football.

4 years ago

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Madison , GA

Good experience, used for 4 years before moving. Actually though, they often try to raise your yearly spend when you renew, so keep your eye on that. They were helpful when we called in, though!

4 years ago

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Diana Miami, FL

Customer service is good but their cable service and internet and absolutely terrible. They claim it’s supposed to be smooth service with no buffing but everyday I found myself restating my modem. I cancelled after three months

5 years ago

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Natasha Zinsou Fort Worth, TX

When I had U-Verse, my sister and I constantly had issues with billing. We were overcharged several times and had to spend hours on the phone to get it fixed only for it to happen again the next month. There was also a time when ATT did some work on the local wiring and they accidentally disconnected the system we were connected to. It took almost a week for them to fix the issue and restore service and we never got compensation for that event. Once our contract was up, we immediately moved on from ATT. I will never use their services again if I can help it.

5 years ago

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Sherry Brownsburg, IN

I enjoyed u verse but the cost was a bit steep. I think my dad may still have this service. Less interruptions during storms.

5 years ago