Mr. Rooter Plumbing
Is This Your Business?4.7
6.0
Overall Score
Author: Kaitlyn Short
Opening its doors in 1970, Mr. Rooter Plumbing traces its roots to Oklahoma City where David Duck founded the company. After years of quality service and reliable plumbing repairs, Duck was approached by The Dwyer Group about making Mr. Rooter Plumbing a national company. The company now services 44 states. Its service philosophy is to provide the highest level of quality customer service possible, and the company strives to meet this philosophy every day.
Top Ranked Companies
The Good
- Experience
- Excellent Customer Service
- Water Waste Calculator
Experience
The company was established in 1970 and acquired by The Dwyer Group in 1989, a sale that took the company nationwide. Although David Duck, the founder, sold the company, he still remains as an employee. Many of the employees at Mr. Rooter Plumbing have been there since day one and have learned the plumbing industry from top to bottom.
Excellent Customer Service
Mr. Rooter Plumbing is available 24/7 at no additional cost. Its employees work night and day to help you get the plumbing repairs you need. Additionally, Mr. Rooter Plumbing never charges customers overtime for extra time needed on repairs. Its entire business plan is dependant on the reliable and friendly service of its employees.
Water Waste Calculator
Following the company mission, Mr. Rooter Plumbing does seem to care a lot about customers, their communities, and the environment. The company maintains that its plumbers are obligated to care about the environment as well as saving you money. Mr. Rooter Plumbing has a calculator for customers who would like to know how much money is wasted on leaky or fast-running faucets.
The Bad
- Poor Social Media
Poor Social Media
Potential customers who are curious about past customer experience will be disappointed when it comes to social media. Because the company is not very active on social media, customers cannot see comments or questions about customer issues through social pages.
The Bottom Line
Mr. Rooter Plumbing does not devote much time or attention to social media. However, it does devote a huge effort to providing a quality customer experience. Its employees are quick, friendly, and fair, never charging extra fees for any additional time needed to finish a job. We highly recommend customers consider choosing Mr. Rooter Plumbing for any plumbing repair or drain service needs.
