Roto-Rooter

Branson our plumber was polite and sympathetic to our feelings with our clogged main sewer drain. He informed us up front what he was going to do and asked multiple times if we had any questions just to be sure we understood and to make sure all of our questions were answered. He explained to us about the free video cam to seek further what was causing our problem since this was our second occurrence with this very same problem in less than one year. I would highly recommend him and will ask for him on any future plumbing problems. Let’s hope there are none!!

I’ve lived in my home for six years. In the course of those six years I’ve had rotor rooter come out a handful of times to sneak out my sewage pipe. The techs were always nice and completed the tasks in a timely manner. I especially like that they come out for emergency purposes quickly. My only negative comment about rotor rooter would be that the prices are quite ridiculous. They wanted to charge me almost $300 more than a private plumber for my emergency sewage back up in my basement unfortunately because I needed the help right away I had to pay the crazy over priced charge. I can’t say that I won’t use Roto router in the future in a pinch but if I have the time to find a private plumber, I will definitely take that route first because rotor rooters prices are very extreme.

Our pipes were blocked up due to tree roots in our front yard. We lived in a duplex at the time. Called landlord. He called Roto-Rooter they were there within the hour.. pipes flowing perfect in the next hour. They were fast efficient and friendly.

At work one of our ladies bathrooms got plugged and we used the plunger but it did not do the trick so we had to look for a quick plumbing company that could come and help remove the clog. Roto Rooter was amazing they showed up within an hour and a fixed in the bathrooms

Roto-Rooter is a professional outfit. They respond to my calls with urgency and care. They arrive in marked vehicles and are very courteous. Pricing for plumbing issues are high in the industry, but Roto-Rooter has always been fair. You can trust their team to resolve any plumbing issue, they have for us every time!

I called them for a toilet backup, they did the job, the tech was nice too, but quite expensive considering the entire job took 25 minutes at most. I guess when you're stuck you pay the price, but it could have been a bit easier on the wallet especially from a big company that seems to have a decent footprint. On the good side, because they are everywhere, they responded quite fast when I called for help...

Scheduling service was prompt and courteous. They arrived the following morning. We made them aware upon arrival of our home warranty plan and asked for step by step progress as it pertained to the coverages outlined in our policy. The contractor working for them explained the issues, what repairs were needed, and the cost of the repairs. He also stated he was familiar with warranty plans and how to file the claims for home owners. Everything was agreed and he completed the job. Afterward he sat down and filed the claim on my personal laptop. A few days later I received an email from my warranty company stating they denied my claim. When I filed an appeal and spoke with a supervisor it all came back to the contractors inability to file the claim properly. After hours of conference calls, refilling the claim with the our receipt, and numerous calls to the contractor for his statement (which he would not respond to) the warranty company finally paid our claim. Overall the job they did was timely and well performed. My only complaint falls with working with them for warranty repairs.

Very knowledgeable and thorough. The tech walked us through each process of what he was doing. Great customer service. It seems like their techs enjoy working for them. Would definitely recommend.

Had a plumber come out for a water drip coming from the shower. Plumber showed up on time and informed me that is was a sealant issue. Explained how to correctly seal my shower free of charge! Great customer service!

They offer 24/7 service, quick response time, prices are fair and they always have coupons. Technicians are professional and polite, I would definitely use them again. Service from them was excellent!

They were very professional and came within the time fram allotted. I seldom have plumbing issues around the house, but the times I do, I know that Roto-Rooter will get the job done. I don’t hassle trying to find others, because even though my house has old plumbing and clogs are hard to decipher, these guys diligently deal with my problems.

FAST, FRIENDLY, KNOWLEDGEABLE..We had a serious clog from someone putting papetowel in the toiled. They fixed it in seconds.

We used Roto rooter in an emergency and they took advantage of the situation and ripped us off. We were asked to pay way too much. Although they came the same day but wasn’t peompt enough but still charged an arm and a leg for stopping a small leak.

Having used Roto-Rooter many times over many years, I trusted them to repair a problem with an over-flowing washing machine drain. In the process of fixing the problem, the service man broke a pipe at the joint under a concrete floor, causing water to come up under the floor. After days and days of circular calls, Roto-Rooter refused to send a decision-making manager to our home to examine the problem. Further, an "excavation manager" at the company, sight unseen, referred to our "old and deteriorating" cast iron pipes. I am in possession of the broken pipes, which are not at all deteriorating. Roto-Rooter refuses to correct its mistake at no cost to me. As a result, I am having to sue the company in magistrate court simply to have the problem fixed. I have been met with total obstinance, unreturned e-mail messages and telephone calls, and uninformed conclusions by company representatives. I have spent literally thousands of dollars with this company, but no more. They will never work at my house in the future. The terrible attitude with which I have been met is inexcusable. That I am forced to spend my time taking Roto-Rooter to court over this matter is also inexcusable. The company would rather pay a lawyer several hundred dollars an hour than simply admit its mistake and fix it. This behavior from a company of seemingly good repute is unacceptable and causes me to advise extreme caution to anyone who considers calling it for any kind of in-home plumbing problem.

If I could give them a negative star I would. Called in at 4pm for an emergency service for backed up toilets overflowing and spewing out into the road. They said someone was dispatched and would contact me. An hour later nothing so I called back. Same story. And hour later I called again. Same story I asked for a manager and they said they didn't have one and would contact dispatch again. Waited an hour again and again Same story. Now 11pm and still no call no show so I just called to cancel the service. Can't believe this is supposed to be a reputable company. Worst service. Worst communication. Will never call again.

We had an emergency plumbing issue today and called Roto around 11:00am. They told us they would be able to fix it this afternoon. They sent a text saying that we were confirmed. The text said that if we don’t respond to them within 3 minutes of their technician contacting us, that our appointment window would expire. Because of that, we were glued by the phone. We’ve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. Now, it’s too late to call anyone to get out here today. If you have an issue on a Sunday, save your time and don’t call them.

Roto-Rooter immediately responded to my after-hours emergency. Their professional staff fixed the issue while saving me thousands in damage and insurance costs.

My basement floored I call thi company and they show up with in 45 minutes the technician had the job done in 3 hours and also the customer service experience was good

I needed my whole plumbing replaced in my bathroom. So I called these guys. Now I love the pressure in water I was lacking. The guys were fast and efficient.

I had them pump my septic tank and inspect my drain fields. They were on time and I thought the price was reasonable. I was in a hurry to get it done and they came through.

Came out quick, paid the price originally quoted. He did an excellent job replacing my trash disposal unit which was leaking. Professional, did a great job.

On 7/4/2020 Roto-Rooter was called to my residence to clear a leaky/backed up toilet and help make the residence habitable. The problem ended up being more complicated than the technician expected and was not resolved. The technician stayed for about four hours, attempting to resolve the problem, growing more and more frustrated. He ended up bringing in very heavy equipment (he needed my help moving it up and down the stairs). He damaged the plaster on my walls before ever asking for my help. After he left, I discovered that the technician had left several pairs of soiled, used latex gloves lying about in my home---gloves that had been worn while treating my leaky/backed up toilet. Additionally, the technician neglected to reinstall the bolts to my toilet, leaving it completely unsecured to the bathroom floor. The water main for the toilet was also not turned back on. There was a significant amount of mess left behind as well: soiled floors and walls. My bathroom was left in an even worse state after Roto-Rooter's service call. I reached out to Roto-Rooter franchise owner, Mark A, who is unwilling to offer even a partial refund on the $1603.80 that was paid in cash, up front. Mr. A stated that the $1603.80 paid does not guarantee that the job would be completed, just attempted. Where is it okay to not complete an expensive plumbing job, damage property, leave behind literal waste materials AND get to keep the entire amount paid up front. Syracuse Roto-Rooter! I'm not disputing that services were attempted, after all the technician was at my residence for 4 hours. I take issue with the entirety of the price that was paid in advance for a job that 1) did not get completed 2) the damages to my property and 3) the dangerous/hazardous conditions the technician left behind (those different pairs of soiled gloves, the lack of proper re-installation of the toilet, etc. I was seeking a partial refund of $400 of the $1603.80 that was paid, upfront (in good faith) but Mark A is not open to any type of meaningful conversation.

If you don't want to read a long review about how awful this company is, please take away this key point: DO NOT USE THIS COMPANY. Period. My fiancé's and my basement had some kind of water leak late one night which resulted in puddles of water that eventually seeped under parts the laminate flooring. We called Roto-Rooter specifically to remove the water from under the flooring, no other reason. They gave us a quote for $4025-$6775 depending on the work that was actually done. Nowhere on the quote did it say the scope of the work that would be done. This quote is the only document my fiancé signed from this company. So they get to work "extracting water," ripping up our flooring, and setting up their drying equipment that they said would only be left at our house for 3 days. During all this work, my fiancé told one of the techs that insurance would be helping out, and the tech responded by saying "Oh this is about to go WAY up." After 5 days of not hearing from or seeing anybody from the company, we called to ask them to remove their equipment from our house. After the equipment was FINALLY removed, we called to get an exact amount owed so that we could get our finances in order. The guy on the phone told us it would be over $13,000. DOUBLE the high end of the initial quote. When I called to question this, they said that somebody had been by our house everyday to check on the equipment (lie) and that they had our initials on documents stating each time a tech came to check on it (also lie). They also said that the extra cost was for them ripping up our flooring (which they didn't even complete) because they weren't aware at the beginning that water was under the floor (LIE because that was the ONLY reason we called them). Whenever they found out we have cameras around our entire property, they backtracked. They brought over all of the documents from the project, including an itemized invoice for about $10,500, BUT the tech who brought the documents to our house said they would be willing to honor the high end of the original quote ($6775). We thanked him for the documents and got to work going through every last one of them. What we found was 1. On the invoice for $10,500 they were trying to charge us for things that they had never done (things that we have photo and video evidence they had never done), 2. They had documents with 36 different time stamps on different dates that a tech allegedly came to our house to check the equipment and documented various pieces of data regarding the equipment and the job itself (only 7 of those timestamps were accurate, and that was only because they were the times they were setting up equipment - we have video evidence they weren't at our house during any of the other 29 timestamps they have), and most importantly 3. THEY FORGED MY FIANCÉ'S SIGNATURE AND INITIALS ON ALL DOCUMENTS RELATED TO THE JOB, including a direct payment authorization saying our insurance company should pay them directly (didn't happen thank goodness), the work order to start the project, and literally every single document they had for the job besides the original quote. Neither of us had seen any of these documents prior to work being started or at any point during the project UNTIL the tech brought them to our house AFTER they got all of the equipment out. The best part of all is that my fiancé's name starts with an R, but they forged all the signatures and initials starting with a W because they apparently misheard my fiancé's name when he told it to them on the first day. When we confronted them about the forgery, they said "we aren't allowed to do that." Yeah no duh you aren't allowed to do something that is ILLEGAL. That doesn't change the fact that it happened. They also said "everyone knows when you docu-sign it looks different from your regular signature." Yeah that may be the case but 1. Nobody from their company presented their iPad/tablet/whatever we were supposed to docu-sign these documents on to either of us and 2. THEY SIGNED THE WRONG NAME AND WRONG INITIALS EVERY TIME. They also said "well we emailed all of these documents to you so you had them the whole time." Yeah no they sent them all to a WRONG email address belonging to neither of us and not even close to either of our email addresses. If we had read reviews on this company beforehand we would have never gone with them for this project. Unfortunately, it was an emergency so we did not have time to wait around. This ended up costing way more than it should have and they lied to us SO many times even after we had all the evidence against them and knew they were lying and told them we knew they were lying. Please do not use this company for anything. You won't regret taking my advice.

Service Technician Jesse S was Very Professional, Knowledge, and Helpful.....Roto Rooter is an Excellent Company.