Roto-Rooter has been in the plumbing business since 1935. The company specializes in plumbing repairs and drain service. Its mission is to give homeowners the peace of mind that comes from quick and convenient service. Roto-Rooter prides itself on its unique service and on being different from its competitors.

Top Ranked Companies

#1 Bob Larson Plumbing

6.4 Overall Score

4.3

star star star star star_half

(31)

View Profile View Profile

#2 Baikal Services

6.4 Overall Score

5.0

star star star star star

(34)

View Profile View Profile

#3 Mr. Rooter Plumbing

6.0 Overall Score

4.7

star star star star star_half

(26)

View Profile View Profile

thumb_up

The Good

Experience
Online Customer Service
Coupons
Plumbing How-To’s

Experience

Roto-Rooter was established in 1935 and has over 80 years of plumbing experience under its belt. Its employees have the expertise needed to provide quick and convenient repairs, all within your budget.

Online Customer Service

If customers do not have their questions answered by information on the website, they can submit their questions through email. Additionally, the company does take its customer service seriously—customers are encouraged to take a survey outlining their experience with customer service.

Coupons

In addition to great customer service, the company also helps customers find deals on its services. If customers insert their zip codes into the Roto-Rooter “Coupons” section, the website will provide all available deals in their area.

Plumbing How-To’s

The company website has a section dedicated to teaching curious consumers the ins and outs of the plumbing business. Included in the How-To section are conservation tips, plumbing videos, FAQs, seasonal tips, and even a plumbing glossary. Customers looking to find information for DIY projects will find that Roto-Rooter offers useful information.

thumb_down

The Bad

Customer Complaints

Customer Complaints

Many customers leave comments on Roto-Rooter’s Facebook page. While some comments are grateful for the service offered by the company, many commenters complain about the time it takes for Roto-Rooter service representatives to show up for appointments. The company does very well in responding to such complaints, but it would benefit from ensuring a quicker response to customer needs.

gavel

The Bottom Line

Although the company has received complaints about its service, it has done well in responding to such complaints. Additionally, there are many other customer reviews detailing the quick service and care employees had for customer problems. How a company responds to complaints can tell customers a lot about the company, and Roto-Rooter does well in resolving customer issues. When compared to other companies in the plumbing industry, Roto-Rooter is a fantastic choice.

View Best Plumbing Companies

Was this content helpful?

thumb_up Yes thumb_down No

border_color Write a Review

User Reviews

Star Rating

4.3

star star star star star_half

87 Reviews

Review Breakdown

5 grade

66%

4 grade

15%

3 grade

2 grade

1 grade

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star star_border star_border star_border

Kelli Spencer Statesville, NC

Scheduling service was prompt and courteous. They arrived the following morning. We made them aware upon arrival of our home warranty plan and asked for step by step progress as it pertained to the coverages outlined in our policy. The contractor working for them explained the issues, what repairs were needed, and the cost of the repairs. He also stated he was familiar with warranty plans and how to file the claims for home owners. Everything was agreed and he completed the job. Afterward he sat down and filed the claim on my personal laptop. A few days later I received an email from my warranty company stating they denied my claim. When I filed an appeal and spoke with a supervisor it all came back to the contractors inability to file the claim properly. After hours of conference calls, refilling the claim with the our receipt, and numerous calls to the contractor for his statement (which he would not respond to) the warranty company finally paid our claim. Overall the job they did was timely and well performed. My only complaint falls with working with them for warranty repairs.

3 years ago

star star star_border star_border star_border

WT Vienna, VA

We used Roto-Rooter several times before we had to switch companies. There was always an issue with the water leaving the tub very slowly or not at all. Roto-Rooter was used several times to address the problem but it kept happening until we called another company that was able to do more extensive work to finally correct the problem.

3 years ago

star star star_border star_border star_border

Abby Smith Dothan, AL

They did half of the job and then decided they couldn’t finish for some reason. So I wasted money and customer service was awful. Never again.

2 years ago

star star star_border star_border star_border

Erik Lewis Atlanta, GA

I felt over charged for the little work they did. Personally I would not deal with them again.

3 years ago