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Mr. Rooter Plumbing

Is This Your Business?
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6.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: November 5th, 2023

Opening its doors in 1970, Mr. Rooter Plumbing traces its roots to Oklahoma City where David Duck founded the company. After years of quality service and reliable plumbing repairs, Duck was approached by The Dwyer Group about making Mr. Rooter Plumbing a national company. The company now services 44 states. Its service philosophy is to provide the highest level of quality customer service possible, and the company strives to meet this philosophy every day.

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The Good

  • Experience
  • Excellent Customer Service
  • Water Waste Calculator

Experience

The company was established in 1970 and acquired by The Dwyer Group in 1989, a sale that took the company nationwide. Although David Duck, the founder, sold the company, he still remains as an employee. Many of the employees at Mr. Rooter Plumbing have been there since day one and have learned the plumbing industry from top to bottom.

Excellent Customer Service

Mr. Rooter Plumbing is available 24/7 at no additional cost. Its employees work night and day to help you get the plumbing repairs you need. Additionally, Mr. Rooter Plumbing never charges customers overtime for extra time needed on repairs. Its entire business plan is dependant on the reliable and friendly service of its employees.

Water Waste Calculator

Following the company mission, Mr. Rooter Plumbing does seem to care a lot about customers, their communities, and the environment. The company maintains that its plumbers are obligated to care about the environment as well as saving you money. Mr. Rooter Plumbing has a calculator for customers who would like to know how much money is wasted on leaky or fast-running faucets.

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The Bad

  • Poor Social Media

Poor Social Media

Potential customers who are curious about past customer experience will be disappointed when it comes to social media. Because the company is not very active on social media, customers cannot see comments or questions about customer issues through social pages.

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The Bottom Line

Mr. Rooter Plumbing does not devote much time or attention to social media. However, it does devote a huge effort to providing a quality customer experience. Its employees are quick, friendly, and fair, never charging extra fees for any additional time needed to finish a job. We highly recommend customers consider choosing Mr. Rooter Plumbing for any plumbing repair or drain service needs.


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Star Rating

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4.7

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26 Reviews

Review Breakdown

5 grade

81%

4 grade

15%

3 grade

0%

2 grade

0%

1 grade

4%

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Deborah Dyer Hendersonville, TN

Who at some point hasn’t had a clogged drain, or an issue with their commode. Well after searching websites and hearing horror stories from friends and family that had other so called reputable plumbers arrive, only for it to end in a nightmare, we chose Mr. Rooter Plumbing. First I had tried everything on the market to clear the drain myself, but with much frustration and expense, with the clog still starring me in the face, it was time to call in the big dogs. My Mr. Rooter Service man came & he even put little booties on over his shoes which was impressive, told me his name and I showed him the kitchen sink that was up to the rim with dirty, stinky water. I left him to it. He turned the main water off, went outside and fiddled with the cut off at the street, came back in with this thing I had seen my daddy unstop a sink numerous times when I was growing up called a snake. It’s a wire contraption that you unroll down into the sink drain and then you wiggle it around and rewind it back up. 😱 OMG when he pulled that snake back up thru my drain, it was disgusting. My first surprise was to see a TON of hair collected around it wondering how in the world it got there. Then my teenage daughter came home and I asked her had she been using the kitchen sink to wash her hair in, which she admitted maybe a few times😩. Well after Mr. Rooter explained that. Hair, grease and other food items that go down a kitchen drain get all accumulation together, it clogs the base of the plumbing up which my daughters hair washing had done. Needless to say, I made her pay me half of her babysitting money to cover the bill Mr.Rooter left me. Never, ever again did we have the need to have any plumbing service come out for the kitchen sink. But for other issues, we called our reliable Mr.Rooter man and he was always ready to service our needs.

1 year ago

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carole abel Palm Coast, FL

i used mr. rooter to install a vanity and a toilet to replace some fixtures that wer 40 years old. i made an online inquiry and the next day, i received a call to schedule an estimate, Jim came out the next day and quoted me a rate to install these fixtures. my husband agreed with the rate and scheduled install the next day. Jim was professional, timely and hard workind, we worked all day and cleaned up so well, we could hardly know anyone was there. they even disposed of my old fixtures. the price was as quoted and will use them again. highly recommend

1 year ago

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Mark & Joyce Plews Muskegon, MI

Yanny and his helper came out to our home in a very timely manner. Both very professional and did a great job to fix our broken pipe. We would recommend them for your plumbing needs. If in need, we will call them again. I specifically asked Yanny if I could leave a review.

1 year ago

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Shoppingmom7 Dayton, OH

Mr Rooter Plumbing came as a referral from other relatives they had done work for. Company and its representives are honest and not pushy. They give out fair & reasonable estimates and didnt try & push me to buy on the spot. Would def do business with them again & give a referral.

3 years ago

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Jmarsh Macomb, MI

Unfortunately, our multiple children plug the toilets every year, but thankfully Mr. Rooter Plumbing is only a phone call away and has been a lifesaver on multiple occasions. We have always been treated with professionalism in a timely manner.

3 years ago

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L Turner Avon, IN

Sceptic backed up and sewage came into home. Happened on weekend. Mr. Rooter came out and fixed the problem the same day. Price and service was fair and friendly! Hopefully I never need them again, but if I do I wouldn't hesitate to call.

3 years ago

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adrian avram Tampa, FL

I needed an urgent service for a badly clogged main sewer line. They come next day with all the tools and did a good job cleaning the roots inside my sewer pipe and recommended chemical for maintenance-Professional fast and affordable service

3 years ago

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James Houston, TX

I would recommend mr rooter to anyone. I called to get a leaky sink serviced. Had a cracked pipe and was taken care of. The price was very affordable and done in a timely manner.

3 years ago Edited September 28, 2021

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Beverly Schacher Long Beach, MS

We used Mr. Rooter several years ago for a clogged toilet. The technician was professional and efficient. The service fee was reasonable and I would definitely use them again.

4 years ago

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David Bornancin Westlake, OH

Hello everyone and please stay safe. I have used and worked with this Plumbing company for many years and they are the very best. Several times I had major drain and pipe problems and they came quickly and fix every problems and provided great customer support.

2 years ago

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letsgogreen12 Macomb, MI

Mr. Rooter Plumbing is a complete lifesaving company! I had a problematic toilet an Mr. Rooter was able to come out within a few hours. Staff was friendly and professional. Price was beyond reasonable for something I had no idea on how to handle by myself.

2 years ago

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DogLover17 Macomb, MI

I am very thankful for Mr. Rooter. I have horrible plumbing and have needed assistance twice. Upon calling them, I have had positive interactions with staff and same day service. Their prices are reasonably and staff is professional.

2 years ago

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Samarra Miller Fort Lauderdale, FL

I actually just use this company a month ago for one of my older residents. There was wipes thrown in the toilet and it was stopped up of course. With not to many Questions asked they were on the way over and snaking out the line. Good company

2 years ago

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Abi Dallas, TX

Mr. Rooter has fast, reliable drain clearing Services 24/7. They have upfront flat rates that’s affordable.. I was very pleased with the service and cost for my plumbing needs.

2 years ago

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Victoria Mcculler Ocala, FL

My son flushed his underwear down the toilet A few months ago and I called them And they were able to get somebody out promptly and were able to resolve the matter quickly! Very impressed with how friendly the gentleman was!

2 years ago

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KG Lebanon, NJ

We used Mr. Rooter when we had our gas lines installed for our swimming pool. Mr. Rooter was helpful and had great customer service. We had an issue that was quickly resolved to my satisfaction.

2 years ago Edited January 1, 2022

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Juan vega New Haven, CT

The way I see this company is they sometimes don’t care about costumer service I call them for a emergency service and 3 hours later no plumber I call again and they told me that they can give me a time for them to come I will never deal with them again

3 years ago

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Joe O Hoffman Estates, IL

When we had a plumbing issue they didn’t hesitate to get out here asap. They were professional and somewhat reasonably priced compared to others! Highly recommend.

2 years ago

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Alex John

Affordable service, technician arrived on time and was very attentive to details. I would recommend this company

2 years ago

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Erik Lewis Minneapolis, MN

Having tree limbs rooted out of your pipes sucks however it happens. They were prompt with good service.

2 years ago Edited January 10, 2022

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Jimmy tang Sacramento, CA

good service an onetime. Fixed the issue that was there an would use them again.

3 years ago

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Hannah Barth Tallahassee, FL

Mr. Rooter has great customer service. They were on time and fixed my plumbing issues efficiently.

3 years ago

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Faith L Battle Creek, MI

They came in same day and did a great and fast job with my clogged drain.

1 year ago

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Ronnara Storr FL

ETA was accurate. Great customer service issue resolved correctly.

2 years ago

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Mike Perrins Spring Hill, FL

Great people there they came out and got the job done and cleaned up

2 years ago

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Molly Bergman Grand Rapids, MI

Great service! They came out right away and helped us!

2 years ago