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Mr. Rooter Plumbing

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5 User Reviews
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Opening its doors in 1970, Mr. Rooter Plumbing traces its roots to Oklahoma City where David Duck founded the company. After years of quality service and reliable plumbing repairs, Duck was approached by The Dwyer Group about making Mr. Rooter Plumbing a national company. The company now services 44 states. Its service philosophy is to provide the highest level of quality customer service possible, and the company strives to meet this philosophy every day.

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The Good

  • Experience
  • Excellent Customer Service
  • Water Waste Calculator

Experience

The company was established in 1970 and acquired by The Dwyer Group in 1989, a sale that took the company nationwide. Although David Duck, the founder, sold the company, he still remains as an employee. Many of the employees at Mr. Rooter Plumbing have been there since day one and have learned the plumbing industry from top to bottom.

Excellent Customer Service

Mr. Rooter Plumbing is available 24/7 at no additional cost. Its employees work night and day to help you get the plumbing repairs you need. Additionally, Mr. Rooter Plumbing never charges customers overtime for extra time needed on repairs. Its entire business plan is dependant on the reliable and friendly service of its employees.

Water Waste Calculator

Following the company mission, Mr. Rooter Plumbing does seem to care a lot about customers, their communities, and the environment. The company maintains that its plumbers are obligated to care about the environment as well as saving you money. Mr. Rooter Plumbing has a calculator for customers who would like to know how much money is wasted on leaky or fast-running faucets.

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The Bad

  • Poor Social Media

Poor Social Media

Potential customers who are curious about past customer experience will be disappointed when it comes to social media. Because the company is not very active on social media, customers cannot see comments or questions about customer issues through social pages.

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The Bottom Line

Mr. Rooter Plumbing does not devote much time or attention to social media. However, it does devote a huge effort to providing a quality customer experience. Its employees are quick, friendly, and fair, never charging extra fees for any additional time needed to finish a job. We highly recommend customers consider choosing Mr. Rooter Plumbing for any plumbing repair or drain service needs.


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Star Rating

4.8

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5 Reviews

Review Breakdown

5 grade

80%

4 grade

20%

3 grade

0%

2 grade

0%

1 grade

0%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Jmarsh Macomb, MI

Unfortunately, our multiple children plug the toilets every year, but thankfully Mr. Rooter Plumbing is only a phone call away and has been a lifesaver on multiple occasions. We have always been treated with professionalism in a timely manner.

2 weeks ago

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L Turner Avon, IN

Sceptic backed up and sewage came into home. Happened on weekend. Mr. Rooter came out and fixed the problem the same day. Price and service was fair and friendly! Hopefully I never need them again, but if I do I wouldn't hesitate to call.

2 weeks ago

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adrian avram Tampa, FL

I needed an urgent service for a badly clogged main sewer line. They come next day with all the tools and did a good job cleaning the roots inside my sewer pipe and recommended chemical for maintenance-Professional fast and affordable service

2 weeks ago

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Jimmy tang Sacramento, CA

good service an onetime. Fixed the issue that was there an would use them again.

2 weeks ago

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Beverly Schacher Long Beach, MS

We used Mr. Rooter several years ago for a clogged toilet. The technician was professional and efficient. The service fee was reasonable and I would definitely use them again.

1 year ago

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