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PetFirst

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7.0

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Melodie

Customer service is very responsive whenever I contact the company. I do wish that preventative was covered under the policy.

5 years ago

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Donna

PetFirst is quick with claims, and I am very happy with the service. It has everything I need and we are satisfied with the coverage.

5 years ago

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Brenda

PetFirst has the best coverage for your pet. Their payback to you is outstanding, and their monthly premium is not that expensive for your pet.

5 years ago

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Joel

There doesn't seem to be much flexibility or understanding with the service. I am very unhappy with the increasing premiums that I have to pay each year.

5 years ago

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Keith/Terri

Having PetFirst has helped me financially. Customer service has been the most helpful and caring people every time I have needed help.

5 years ago

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Karen

They handle my claim professionally and quickly. They practice what they preach, and they tell you upfront what the deal is.

5 years ago

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Alice

The customer service takes care of my problems pretty quickly. They basically pay a good percentage of the doctor bills but not all of it.

5 years ago

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Laura

They've been really good with working with me. If I had questions, they've been fairly quick answering.

5 years ago

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Dawn

I haven't had anything that has been rejected at this time that my dog needed insurance for. I've had it for 11 months.

5 years ago

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Peter

The customer service people are very responsive. They have great information and give it in a timely manner.

5 years ago

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Aloysius

Filing a claim is a very easy process. They don't cover as much as I hoped they would. The payout was fine but it wasn't great.

5 years ago

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Audrey

Customer service always replies back. The cost goes up with the dogs age and I think the amount I am being charged now is a little steep.

5 years ago

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Taylor

The insurance policy has covered the injuries of my dogs. I haven't had any issues with the service.

5 years ago

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Judy

Every time I call, I get the information that I am looking for. The policy covers everything my dog needs except for a maintenance visit.

5 years ago

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Yumiko

Even though the rates go up, the company is very forthcoming with the information. The claims get handled pretty quickly.

5 years ago

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Melissa

Customer service has always answered my questions promptly. They always seem like they care, and are willing to help out very quickly.

5 years ago

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Sherie

The service is affordable, and customer service is very friendly. I plan to be with them as long as I have pets.

5 years ago

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Rachel

The service was outlined by a representative. He was friendly and gave me all the information that I needed to know.

5 years ago

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Gael

Customer service took the time to explain everything to me, and there was never any pressure. Everything is pretty reasonable with PetFirst

5 years ago

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Cliff

Customer service always delivers quick responses to questions. It has provided all the need I have wanted.

5 years ago

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Brinley Knowles Smithfield, UT

My husband and I have a couple dogs and we enrolled them for a plan with Pet First. It was so great working with them because there was no age limit needed for our dogs for them to qualify. They were great to work with and answered all of my questions.

5 years ago

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Preston KFowler Pleasant Grove, UT

PetFirst has been really helpful with me the past few years. With the recent death of my Golden Doodle they have been by my side making sure that my needs are taken care of before theres, thank you so much for you help PetFirst<3

4 years ago

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Anonymous

They are very professional, courteous, and have timely service. I've had a good experience.

5 years ago

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Cora

They are personable and they gave me a nice investment. I intend to continue with them.

5 years ago

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Michael

Every time I've called or had any kind of question, they're always very responsive.

5 years ago

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Angel

It's great service. They answer all your questions. They take care of the customers.

5 years ago

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Rachell

They are more accurate once I submit my insurance claim and move it faster. They respond quickly.

5 years ago

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Luis

The last couple of claims that I sent took a while. The service is reliable, and will always answer any questions.

5 years ago

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John

The coverage offered is very good with surgeries. The service has the best quality ever.

5 years ago

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Rebecca

Sometimes I have had to call and resolve issues on things which are not reimbursed that I wish they were.

5 years ago

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Amy

PetFirst offers a good price with good coverage. Customer service is highly responsive.

5 years ago

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Betty

Petfirst has covered everything that I have needed for my dog so far. I recommend it to my family.

5 years ago

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Shannon

Every year the price of the service has gone up. Customer service does a good job answering questions.

5 years ago

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Mary

Customer service has great information. They have helped our dog in time of need.

5 years ago

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Larry

PetFirst is a good product for the money. Once I got it, I didn't want to change.

5 years ago

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Kimberley

They always go out of their way to help. They have always been there for my pet.

5 years ago

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Loyd

I have had no complaints with PetFirst. They are the least expensive and provide quality care.

5 years ago

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Shirley

Customer service has always been very good and knowledgeable. We have been with PetFirst for years.

5 years ago

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Debra Covington, GA

Whatever you do... search around for pet insurance before you settle with PetFirst. I have been a customer for over 11 years and over the last 5 years they have increased my monthly premium $25-35. No additional benefits offered. If you want to reduce your premium they will transfer you to a salesperson whom job is to make sure they meet their bottom line so he will offered to increase your deductible to decrease premium. Also, this insurance company offer no REAL incentives. Only incentive offered to me was .. get this... if you DON'T file a claim within a calendar year you get a $25 decrease your deductible. PLEASE do your homework before selecting a insurance company for your baby. I received a call from a Katie (PetFirst) regarding the review I posted on yelp and other sites. The message she left was basically " I read the review you posted so sorry please call me so we can chat. The number she left goes straight to voicemail and that was that. I have not talked with her. The only reason she called was because of the review. Folks post reviews so others will have some insight on what they are buying.

4 years ago

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Reply from PetFirst

Hello, Debra. We are sorry to hear that you're upset with your experience with PetFirst. We understand your frustrations and our team will be reaching out to you today to discuss this with you.

Feb. 4th, 2020

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Michael S Concord, CA

Horrible service. Adopted a dog and we were given Petfirst Insurance to cover any issues within the first 30 days of adopting. Well...our dog had worms in his poo, so we took him to the vet to get him fixed and de-wormed. Filed a claim with Petfirst for the Dr visit and the meds and we were denied. I called to find out why. First I was told bc it was a preventative visit. So I went to the Vet and got the papers showing that it was in fact not preventative but to fix the worm issue. Called back and was denied...for a preexisting condition because I created an account and took him to the vet the same day. That was the whole point of the insurance was to take care of any issue that the adopted dog had. Luckily...they made our decision on who to use long-term for future pet insurance. We took our business elsewhere.

4 years ago

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Allen Inverness, FL

First let me apologize for the length of this post. I want everyone to know what a ripoff this company is through my direct experience with them and I want to make sure I communicate the facts, all the facts, correctly. A couple months ago I adopted a puppy (10 months old) and had him chipped, took out a Home Away plan should he get lost. Somehow, PetFirst Pet Insurance became aware of my adoption and contacted me offering a one month free pet insurance plan for my puppy, naturally hoping I would continue the coverage after a month. I have never paid for pet insurance for our fur babies and thought why not take advantage of at least the free month. After the new puppy was home for just a week and half something happened to her. She was in the fenced in area off my kitchen and I heard this horrible cry/scream from her. I rushed out to her and she was crying with her left front leg lifted. I immediately called my vet to get her in for evaluation. After X-ray, it was determined that somehow she tore a ligament in that shoulder. I’m pleased to say it did heal quickly after following my vet’s plan. I remembered I had this pet insurance policy and at almost $400 for my puppies treatment I was excited that I agreed to this policy and quickly submitted a claim. First, it was a nightmare satisfying what they wanted. I followed the instructions for the claim in the documentation noted for a claim but every time I tried following up on the status they wanted something else not noted in the original requirement. Weeks went by...almost another month, and every time I tried to follow up I was told it will just be a couple more days. Of course the first month free cake and went but I decided not to pay for the policy to continue until I saw how they handled this claim and boy am I glad I didn’t. Yesterday, I received an email that said my claim was denied and I could contact them to learn why. So I did. I wound up with this very arrogant woman on the other end that told me it was denied because the injury was a pre-existing injury? I was “what???!!!”. She told me “my vet stated in the report that I had said my puppy was screaming and crying when I contacted them”. I said of course she was....she tore a ligament!!!! That’s why I took her to the vet and this is what I told the vet. This arrogant woman argued with me for another few minutes until she realized that reasoning made no sense as well and then said “oh, I’m sorry. It wasn’t that reason it was denied it was because it happened two days short of the two week waiting period”!!!!! I told her I have no clue what she was talking about regarding a two week waiting period. I told her I was offered a month’s free plan and no one said anything about a waiting period. I asked her when the policy expired. She gave me the date which was 30 days from when I agreed to it. I then explained to her that this is really not a 30 day (month) if free coverage then, it’s only 15 days!!!! She was completely lost for words, argued a bit more with me and then finally said “It is what it is and the claim is denied”..... Bottom line I have never run into such a scam. Clearly it was denied because they saw I didn’t renew with a paid plan and they did not want to pay for anything on their nickel. This company is nothing but a ripoff. Save your money or make sure you really check out a reputable insurance company before you take out a policy. And certainly cross PetFirst Pet Insurance off your list!!!!

4 years ago

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Julie

Customer service is prompt but sometimes I don't understand why they don't cover certain bills.

5 years ago

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Sandra

I've had a good experience so far and I've gotten my answers quickly.

5 years ago

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Linda

They've always been very courteous and friendly after I call them.

5 years ago

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Roselyn

Their service usually covers most of my claims. I don't particularly like my rate raising every year.

5 years ago

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Anonymous

Sometimes they don't pay very quickly and sometimes I think they don't pay and I don't understand why they don't.

5 years ago

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Jackie

Customer service does a fine job, and the policy pays for what I need it to.

5 years ago

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Lisa

Whenever I talk with customer service, I get immediate answers. Customer service is excellent.

5 years ago

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Theresa

There were a couple things that weren't covered when I thought they should have been covered.

5 years ago

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Anonymous

PetFirst has good customer service and a great insurance policy.

5 years ago