Based in Raleigh, North Carolina, PetPartners has company roots that go back to the 1980s, when the Kennel Club of Great Britain was established. This company was brought to the U.S. in 2002, where PetPartners now serves all 50 states through the American Kennel Club's pet health plans.
PetPartners offers a complimentary 30-day certificate*. Cats and dogs who have been recently adopted or received a veterinary exam are eligible for PetPartners' 30-day certificate program, which includes 30 days of insurance coverage. This program, though short-term, and not available in all states, provides several competitive features:
Following the certificate program, pet owners can continue coverage through one of PetPartners' other plans-without having to restart wait times.
*The PetPartners Insurance Certificate is not available in all states
Cat Fanciers’ Association Discount: PetPartners serves as the exclusive pet insurance provider for the Cat Fancier’s Association. Any cat registered with the CFA who is enrolled on a full-term pet insurance policies is eligible to receive a 10 percent discount*.
Multi-Pet Discount: Pet owners insuring two or more pets, will receive a 5% discount.
*May not be available in every state
PetPartners insurance plans are customizable. Customers can select the level of coverage they need and if they want they can choose additional coverage (routine care, inherited coverage, preventative, and exam care). Customers can pay for the coverage they need and pay the price they want.
PetPartner’s accident and illness coverage can cost pet owners as little as $10 per month. Premiums will be dependant on several factors such as age and location.
For companies wanting to offer pet insurance as an employee benefit, the PetPartners Employer Benefits program is a great incentive for employees. Here’s what PetPartners Program can do for a company and its employees:
PetPartner only offers two coverage plans and they aren’t as extensive as other pet insurance company plans. Customers can select from the Accident Only Coverage plan which includes:
Or customers can choose the Accident & Illness Coverage plan which includes everything from the Accident Only Plan but also includes illness and cancer coverage. If pet owners want to add additional coverage (routine care plans, hereditary coverage, exam care) to their plans, they can, but this will cost them more.
It takes PetPartners 30 days to process claims, and even then, it can only distribute them through a check mailed to a customer, not more quickly through direct deposit. This adds up to long wait time for reimbursements.
PetPartners lacks a mobile app which many other pet insurance companies offer. The app is useful for members to easily file claims, check a claim's status, update account information, and more through the phone lines.